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Canon PIXMA MG5420 Support Question

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Question posted by jackchan4g on June 28th, 2015

Malfunction And Alarm

Canon Printer MG5420 had alarm code 5011

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Answer #1: Posted by Odin on June 28th, 2015 2:09 PM

Odin

Member since:
April 10th, 2010

Points: 41,236,690

90
points

Per Canon:

A printer error has occurred.
Resolution
Turn off the machine and unplug the power cord from the power supply.
Plug the machine back in and turn the power on.
NOTE- If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
If the above solution has not resolved your error, please contact your nearest Canon authorised service facility.

You can of course use any service facility you like. For a referral to one authorized by Canon, phone 800-828-4040.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related Canon PIXMA MG5420 Manual Pages

Setup Guide - Page 2

Setup Guide This guide provides information for setting up a network connection for Connection Printer Setup Setup Procedure Selection Push Button Method Standard setup WPS Other setup (Advanced setup) Disable WEP WPA/WPA2 Character Entry Troubleshooting Network Connection Wireless Connection Preparation for the printer.

Setup Guide - Page 3

...is connected to the access point (A) (or wireless network router) you want to connect your printer to. • The configuration, router functions, setup procedures and security settings of the network ... be lit. Press the HOME button (A) on . Make sure that the printer is turned on the printer. Network Connection Wireless Connection a Preparation for your device to something other than WEP...

Setup Guide - Page 4

... → d-D Connecting to the Network by Entering the Access Point's Settings Directly on the printer When you are unsure if your access point or router supports this technology, press the Stop ... the WLAN setup icon. 3. Press the left Function button (B). c Setup Procedure Selection The printer will automatically search for Standard setup. Use the or button (A) to the screen for access ...

Setup Guide - Page 5

... now complete. d-A Push Button Method d Connection Using WPS 1. When the left screen appears, press the OK button. Press and hold the WPS button on the printer within 2 minutes. Press the OK button on the access point. The (blue) Wi-Fi lamp on pressing the WPS button, refer to the access point...

Setup Guide - Page 6

... screen appears, press the OK button. The network connection setup is correct. Select Standard setup. 2. One of the screens below will be displayed on the printer. 5. Enter the network password (WEP key or passphrase). Make sure that the network password is now complete. Character entry is case-sensitive. 7. Character entry is...

Setup Guide - Page 7

... button method. 4. The network connection setup is now complete. Press the OK button. 3. Press the OK button. 6. Press the OK button. 5. For details on the printer ﬂashes while searching for or connecting to the access point manual. 7. Press the OK button on the access point. When the left screen appears...

Setup Guide - Page 11

You can enter the characters when the keyboard is displayed on the printer's LCD. Repeat 1 and 2 to the next character. 3. Use the buttons (B) to ... procedure below. 1. Character Entry You can enter the characters when the keyboard is displayed on the printer. Password entry is case sensitive so press the center Function button (A) accordingly to switch between lower case, upper ...

Setup Guide - Page 12

... SSID, etc.) is disabled or the stealth mode is not resolved, there may be entered on the printer directly. • If "WPA/WPA2 Enterprise" is set as the security protocol (encryption standard) on...Access Point is Not Detected • Is the network device (router, etc.) turned on the printer to search for the access point again. The message appears when multiple access points with the same...

Setup Guide - Page 14

...correct. Select LAN settings > Confirm LAN settings > WLAN setting list to change the settings of the printer. 1. For details on the access point, change settings so that the MAC address of the access... point, refer to change the WEP key number of the printer will be other causes. Select Device settings, then press the OK button. 4. Press the HOME ...

Setup Guide - Page 15

... be used as the communication standard. • For details on how to change the settings of the printer. 1. See also the sections below : • If the access point is configured to communicate using ... only and encryption is set to something other than TKIP or change the settings of the printer will be other causes. Make sure that the MAC address of the access point, refer ...

Setup Guide - Page 18

... etc.) turned on? After checking the above points, press the left Function button on the printer to search for the access point again. • Select Directly enter the access point name ... connection settings again. If the network device is not resolved, there may be entered on the printer directly. • If "WPA/WPA2 Enterprise" is enabled on the access point, enable SSID broadcast...

Setup Guide - Page 20

...check the WEP key (hexadecimal) created automatically on the access point, then enter it on the printer. • For details on how to check the specifications of the access point, refer to...to use WEP key number 1, or select a WEP key number by entering wireless connection settings of the printer directly. See also the sections below to the access point. Follow the procedure below : • If...

Setup Guide - Page 21

...the OK button. 7. Follow the on how to check or change the settings of the printer and configure wireless connection settings again. When the setup is inactive, enable the DHCP function or...point or contact its manufacturer. Display Setup in the following cases: If the DHCP function of the printer, follow the procedure below. 1. Select Other setup, then press the OK button. 5. Select IP...

Setup Guide - Page 22

... button. 4. If the problem is Not Displayed Automatically Refer to check or change the settings of the printer. 1. See also the sections below : • If the DHCP function of the access point is...point or contact its manufacturer. For details on the access point, change the settings of the printer will be used as the communication standard. • For details on how to change the ...