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Canon MX870 Support Question

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Question posted by joselyn2331 on March 15th, 2013

Canon Mx340

how to resolve :a communication error has occured" Using a macbook pro

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Answer #1: Posted by tintinb on March 15th, 2013 7:28 AM

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tintinb

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Obviously, your Canon MX870 cannot communicate or connect to your Mac computer properly. This might be caused by incompatible or corruted driver software. This issue can be resolved by reinstalling the driver. Here's the link to the download page of the driver.

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx870#DriversAndSoftware

If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.

Regards,

Tintin

Related Canon MX870 Manual Pages

Network Setup Troubleshooting - Page 2

... Connection failed. is Displayed P.2 Multiple access points with the same name exist. Screens are used in this manual depending on Windows Vista Ultimate and Mac OS X v.10.5.x. •...LAN Settings to Perform Setup Again Connection Checklist The following symbols are based on your network device (router, access point, etc.) or application software. Find a description related to the ...

Network Setup Troubleshooting - Page 3

...; For details on how to change the settings of the access point, refer to "Wireless Setup Using Easy Setup" in the printed manual: Getting Started. Check 2 Turn off the access point, then...8226; To check the MAC address of the machine, press the Setup button, then using the { } [ ] and OK buttons, select Device settings > LAN settings > Confirm LAN settings > WLAN setting list, then check MAC ...

Network Setup Troubleshooting - Page 4

... assign required information (IP address, etc.) to computers, printers or other devices connected to the access point. Check 3 Are you using an access point that the DHCP function of the access point is Displayed Check..., refer to the manual supplied with the access point or contact its manufacturer. Set to use ? • For details on how to change the settings of the access point, refer...

Network Setup Troubleshooting - Page 5

...manufacturer. • To check the MAC address of the access point, refer to each network device. Set the access point to accept the MAC address of the access point, refer to ... Check The message appears when multiple access points with the same name exist. When using the { } [ ] and OK buttons, select Device settings > LAN settings > Confirm LAN settings > WLAN setting list, then check MAC...

Network Setup Troubleshooting - Page 6

...Point's Wireless LAN Settings Directly on the Machine" on how to check the settings of specific wireless devices (computers, printers, etc.) to the access point beforehand. "WPA/WPA2 Enterprise" is active, the... connect to the network is active. • For details on page 9. The device may not be entered again. Check 1 Make sure that , press the OK button, then proceed with...

Network Setup Troubleshooting - Page 7

... set to "Wireless Setup" in the printed manual: Getting Started. • When using the { } [ ] and OK buttons, select Device settings > LAN settings > Confirm LAN settings > WLAN setting list or LAN setting list. For a wired connection, make sure that Connection is Displayed Check The message appears when an error occurs. Multiple access points are detected.

Network Setup Troubleshooting - Page 8

... to each computer or network device connected to a network. • IP address filtering A function to restrict communication of network devices with the network device or contact its manufacturer. Proceed... • To confirm the connection status, press the Setup button, then using the { } [ ] and OK buttons, select Device settings > LAN settings > Confirm LAN settings > WLAN setting list or LAN...

Network Setup Troubleshooting - Page 9

... A function to automatically assign required information (IP address, etc.) to computers, printers or other devices connected to the network. • Privacy separator feature A function to prevent communication between multiple wireless devices (such as computers and printers) connected to restrict communication of the access point, refer to the manual supplied with the access point or...

Network Setup Troubleshooting - Page 10

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Network Setup Troubleshooting - Page 11

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Network Setup Troubleshooting - Page 12

... is correct, then press the OK button. Selecting other key numbers will disable the connection between the machine and AirPort. Go to use, then press the OK button. • When using AirPort, select WEP key 1 in the screen. Go to . The Setup menu screen returns. WPA/WPA2 Disable 2 Enter the network key...

Network Setup Troubleshooting - Page 13

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Network Setup Troubleshooting - Page 14

... security software active? A Press the Setup button, then using a wireless connection, is already turned on, turn it ... etc. so that Canon software is there a microwave oven, refrigerator, etc. Configure the computer and network device. • For the... installed in an open space where wireless communications are the computer and network device (router, access point, etc.) configured ...

Network Setup Troubleshooting - Page 15

...unauthorized access, or restricts unauthorized access to the Internet and corporate networks safely. Check 7 When using a router, are the Ethernet cables of the printer and computer connected to the LAN side ...manufacturer. If the Ethernet cable is loose, connect it to the LAN side. Check 8 When using a wired connection, is connected to the WAN side of the router, connect it properly. ...

Network Setup Troubleshooting - Page 16