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Canon MX310 Support Question

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Question posted by garypurnell on June 28th, 2012

Canon Mx 310 Printer.jammed Paper Display Will Not Clear.

There is no paper in the copier mechanism. On start up the copier will clear one piece of paper and then self check. When done the alarm light comes on and the display states check jam.

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Related Canon MX310 Manual Pages

MX310 series Quick Start Guide - Page 5

...Becomes Faint or Colors Are Incorrect 59 Printing the Nozzle Check Pattern 60 Examining the Nozzle Check Pattern ...........61 ...Displayed on the LCD 78 LCD Cannot Be Seen At All 81 An Unintended Language Is Displayed...Start 88 Paper Does Not Feed Properly 89 Paper Jams 90 Document Jams 91 Error Message Appears on the Computer Screen 94 Error Message Appears on a PictBridge Compliant Device...

MX310 series Quick Start Guide - Page 7

Dismisses the error message and resumes the machine's normal operation after resolving a printing error or removing jammed paper. Ejects documents remaining in the ADF. (17) [ (-) and ] (+) buttons Scroll through menu selections, and increase or decrease the number of the fax you are sending. ...

MX310 series Quick Start Guide - Page 16

... name. *2 If the corners or edges of purchase. Printer Driver Setting Plain Paper Envelope High HR- 80 sheets 50 sheets Left - Photo Paper Plus Double Sided Photo Stickers*8 PS-101 1 sheet Left PHOTO Photo Paper PAPER PLUS Plus Glossy T-Shirt Transfers*4 TR-301 1 sheet Right - Paper is Canon specialty media. For details on -screen manual. 12 Before...

MX310 series Quick Start Guide - Page 17

... paper z Damp paper z Paper that is too thin (weighing less than 17 lb / 64 gsm) z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than a post card, including plain paper or notepad paper ...media types, refer to be fed properly. Refer to jam or malfunction. Before Using the Machine 13 Important z Put unused paper back into the package, and store them not to ...

MX310 series Quick Start Guide - Page 18

... use with photos or stickers. When printing on page 87. Note z Align the edges of sheets from the package, just before loading it can cause paper jams. z You cannot print on postcards affixed with its various printers, see "Using Specialty Media" on page 11. on both sides, we recommend Canon's Super White Paper Double-Sided.

MX310 series Quick Start Guide - Page 26

... and Off" on page 6 and "Loading Printing Paper" on page 11. 2 Create a document or open a file to print using an appropriate application software. 3 Select Print on the application software's File menu. 4 Make sure that Canon XXX Printer (where "XXX" is your machine's name) is only displayed when the on-screen manuals are for printing...

MX310 series Quick Start Guide - Page 27

... manual is not displayed even if is clicked. 10 Click Print. If the on the application software's File menu. 8 Select Quality & Media in Paper Size. 6 Click OK. 7 Select Print on -screen manuals are for . 5 Select the page size of your application program, operations may differ. Note For details on the printer driver functions...

MX310 series Quick Start Guide - Page 71

... you can confirm the status of a Color and Black FINE Cartridges may have a new FINE Cartridge available. z Ink is low while printing in fax mode z Ink is low while receiving a fax in "An Error Message Is Displayed on the LCD" on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh). (A) (A) Confirm whether any...

MX310 series Quick Start Guide - Page 72

...manual. 2 Click View Printer Status on the Maintenance sheet. Note If you have pressed the Stop/Reset button for at least 5 seconds when "CHECK INK", "BLK INK VOL...Printer Properties Dialog Box Directly from Control Panel" in its memory even if the ink level becomes low or run out. 68 Routine Maintenance Note You can also display the printer status monitor by clicking Canon XXX Printer...

MX310 series Quick Start Guide - Page 73

...use a FINE Cartridge within six months of specified Canon brand FINE Cartridges. Color ink is also consumed in Print Head Cleaning ...or Print Head Nozzles on , lift the Scanning Unit (Printer Cover) with both cartridges. Do not leave the machine ... To maintain optimal printing quality, use . The machine may be displayed properly. Even when printing with one ink only, print with both...

MX310 series Quick Start Guide - Page 82

... the Scanning Unit (Printer Cover) and install the appropriate FINE Cartridge. Contact your Canon service representative. Make sure that each FINE Cartridge is not resolved, the FINE Cartridge may be damaged. If the error is installed in order to obtain optimum qualities. This may not be correctly detected. Message CHECK INK U051/U052...

MX310 series Quick Start Guide - Page 83

... then operate again after resolving the error. The document is not resolved, contact your Canon service representative. No document in SPECIAL COPY. Press the OK button to copy too many... your application. Message CHECK PRINTER SCANNER ERROR LOAD PAPER PAPER JAMMED CANNOT SCAN FROM ADF CHANGE PAPER TO CHECK DOCUMENT CLEAR DOC. [OK] STOP DOC CLR [STOP] COVER IS OPEN DEVICE IN USE CANNOT TURN...

MX310 series Quick Start Guide - Page 86

... the PIXMA XXX screen (where "XXX" is inserted into your computer's disc drive. (1)Click Cancel on the Printer Connection screen. (2)Click Start Over on the Installation Failure screen. (3)Click Back on the screen that appears next. (4)Click Exit on your disc drive and then the name of the disc drive depends on the displayed...

MX310 series Quick Start Guide - Page 94

...the paper in step (1), all paper, close the Scanning Unit (Printer Cover), and turn it back on page 89 to touch the components inside the machine. z If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. Reprint if necessary. Paper Jams Cause Action Paper jammed in...

MX310 series Quick Start Guide - Page 96

... the document after clearing the error, rescan it from the first page. Note The document may not feed properly depending on the LCD. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact your Canon service representative. 92...

MX310 series Quick Start Guide - Page 97

... Document Output Slot, pull it from the first page. z When rescanning the document after removing the document, contact your Canon service representative. Output Slot). If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after clearing the error, rescan it out. Troubleshooting 93

MX310 series Quick Start Guide - Page 98

... to resolve the error, see "An Error Message Is Displayed on the LCD" on page 78. Confirm that the Power lamp is off, turn the machine on. Check the printer port settings. * In the following instruction, "XXX" signifies your setup sheet. 94 Troubleshooting If printing starts normally, there is a problem with the administrator privilege...

MX310 series Quick Start Guide - Page 100

... computer or warming up, wait until the job ends. Open the Paper Output Tray. Remove the jammed paper, load new paper, press the OK button on the machine. The FINE Cartridge is ready, the machine starts printing automatically. For errors on non-Canon PictBridge compliant devices, check the error message on the LCD and take the appropriate action...

MX310 series Quick Start Guide - Page 101

... cord of ink. See "An Error Message Is Displayed on the LCD" on page 57. Check the error message on the machine, and then reconnect the PictBridge compliant device to resolve the error. FINE Cartridge errors have occurred. (Machine Power lamp flashes green and Alarm lamp flashes orange alternately.) Disconnect the USB cable between...

MX310 series Quick Start Guide - Page 114

... z Postage stamps (canceled or uncanceled) z Identifying badges or insignias z Selective service or draft papers z Checks or drafts issued by governmental agencies z Motor vehicle licenses and certificates of title z Traveler's checks z Food stamps z Passports z Immigration papers z Internal revenue stamps (canceled or uncanceled) z Bonds or other certificates of indebtedness z Stock certificates...