Canon MX310 Support Question
Canon MX310 Support Question
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Question posted by sadrfu on February 22nd, 2014
Canon Mx310 Cannot Receive Fax
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Related Canon MX310 Manual Pages
MX310 series Quick Start Guide - Page 5
...Faxes 42 Using Other Useful Sending Functions.........46 Receiving Faxes 47 Using Other Useful Receiving Functions ......53 Document Stored in Memory 54 Summary of Reports and Lists 57
Routine Maintenance 59 When Printing Becomes Faint or Colors... on a PictBridge Compliant Device 96 Scanning Problems 97 Problems Receiving Faxes 97 Problems Sending Faxes 99 Telephone Problems 100
Appendix...
MX310 series Quick Start Guide - Page 18
... or 2.13" x 3.39"
/ 54.0 x 86.0 mm (credit card-size) for use general copy paper or Canon's Super White Paper. For details on postcards affixed with its various printers, see "Using Specialty Media" on page 87.
on...,
we recommend Canon's Super White Paper Double-Sided.
„ Loading Paper
Important
z Load A4, Letter, or Legal-sized plain paper when receiving faxes. When Printing ...
MX310 series Quick Start Guide - Page 34
... stored in memory will not be lost.
The machine cannot send/receive faxes if the connection is connected to the machine, you can receive voice calls. z If a telephone is incorrect. Connect the machine correctly. Faxing
Preparing the Machine for Fax
Typical examples of Connecting External Devices z Connecting to an Analog Line
(A)
(A) Telephone line (analog)
z Connecting a Telephone...
MX310 series Quick Start Guide - Page 49
... Dial
1 Prepare for faxing."
Note
To cancel sending a fax, press the Stop/Reset button. See "Prepare for faxing.
Important
Color sending is available only when the recipient's fax machine supports color faxing.
If you hear a high-pitched signal instead of the recipient's voice, go to step 7.
6 Ask the recipient to set recipient's fax machine to receive faxes.
7 When you want...
MX310 series Quick Start Guide - Page 50
... speed may slow down depending on page 43.
z If ECM sending/receiving is not ECM-compatible, the fax will redial the number after a specified interval. For details, see "Sending Faxes (Memory Sending)" on the line or connection conditions.
46
Faxing Refer to send/receive faxes in Memory" on the country or region of redialing: Automatic redialing...
MX310 series Quick Start Guide - Page 51
... DRPD or NETWORK SWITCH. Press the ON/OFF button to the External device jack of this machine.
Note
If you do not have a dedicated telephone line for faxes and voice calls:
If you subscribe to your telephone company. (Not available depending on . Important
z The machine cannot receive faxes when the power is as needed.
MX310 series Quick Start Guide - Page 52
... telephone will ring. Note
If the machine is located away from the telephone, pick up the handset when receiving a fax, press the FAX button, then press the Color or Black button. z If You Are Using a Single Telephone Line for Fax Use Only:
Select FAX ONLY MODE.
(A)
(B)
(A) Incoming call . Pick up the handset to answer the call...
MX310 series Quick Start Guide - Page 53
... rings when the call was a voice call z Whether or not the machine receives the fax after the telephone rings for Faxes and Voice Calls and Want to Receive Faxes Automatically:
Select FAX PRIORITY MODE.
(B)
(A)
(C)
(A) Incoming call (B) Voice call .
z The machine can be disconnected.
(C) Fax: The machine receives faxes automatically. Refer to answering mode and adjust it as follows...
MX310 series Quick Start Guide - Page 56
... press the OK button.
5 Press the OK button.
„ Setting the Number of Rings for fax calls in RING COUNT in the Rear Tray to a type other than PLAIN PAPER, the received faxes will not be printed and "RECEIVED IN MEMORY" is displayed. Replace the paper loaded with A4, Letter or Legal sized paper...
MX310 series Quick Start Guide - Page 57
... you use a rotary pulse line, temporarily switch your telephone. Using Other Useful Receiving Functions
„ Memory Receiving
If the machine receives a fax under FAX SETTINGS. "RECEIVED IN MEMORY" is displayed in memory is resolved as the remote receiving ID. z Paper has run out while receiving a fax: replace the FINE Cartridge. z If you have him/her resend them. * When using...
MX310 series Quick Start Guide - Page 60
...white document. Displaying Details of the Transaction
Press the or # button to print a received fax when the machine is automatically stored in Memory" on the LCD as follows:
PRINT ...transaction number, transaction time and fax number). z A transaction number from 0001 to be printed or deleted, you are unsure of Documents in memory. z indicates a color document being sent or printed...
MX310 series Quick Start Guide - Page 61
...(Reception) report
Confirms whether a reception was completed successfully. Note
For details on page 54. Faxing
57 User's data list
Lists the current settings of the User's Guide on page 58.
...RX Report" on -screen manual. Summary of sent and received faxes. Refer to "ACTIVITY REPORT" in "FAX SETTINGS" of the machine and the registered sender information.
Report Or List
...
MX310 series Quick Start Guide - Page 71
.... z Ink is low while printing in fax mode
z Ink is low while receiving a fax in fax mode (the received fax is stored in memory.)
Note
If you ... refer to be the same. You can confirm the status of a Color and Black FINE Cartridges may have a new FINE Cartridge available. BLK ...Windows) and Canon IJ Printer Utility (Macintosh).
(A)
(A) Confirm whether any symbols are displayed here...
MX310 series Quick Start Guide - Page 72
... Information in the pop-up menu.
Note
You can also display the printer status monitor by clicking Canon XXX Printer (where "XXX" is your machine's name) which appears on the LCD, note the following. z When receiving faxes, the machine will be printed. To confirm the FINE Cartridge information, click Ink Details.
Note
If...
MX310 series Quick Start Guide - Page 81
... page 91 z "Error Message Appears on the Computer Screen" on page 94 z "Error Message Appears on a PictBridge Compliant Device" on page 96 z "Scanning Problems" on page 97 z "Problems Receiving Faxes" on page 97 z "Problems Sending Faxes" on page 99 z "Telephone Problems" on -screen manual.
The message may encounter when using your Windows operating system.
MX310 series Quick Start Guide - Page 83
... [OK] STOP DOC CLR [STOP]
COVER IS OPEN DEVICE IN USE CANNOT TURN OFF DOCUMENT IN ADF
DOCUMENT TOO ... Canon service representative. Divide the document and copy each part separately. You are loading meets the machine's requirements before printing out received data...the error, ensure to press the FAX button in order to resolve the error, when sending faxes before redoing the operation. You ...
MX310 series Quick Start Guide - Page 84
... the transmission. Alternatively, you still cannot send the fax, set COLOR TX to ON. You pressed the Stop/Reset button to resend the faxes. If required, try sending or receiving again.
Check the fax number and dial again. z The recipient is low or has run out while receiving a fax: load the paper and press the OK
button...
MX310 series Quick Start Guide - Page 101
... the same error occurs, contact your setup sheet to the Scanning Guide on the machine, and then reconnect the PictBridge compliant device to turn off . Problems Receiving Faxes
„ Cannot Receive a Fax, Cannot Print a Fax
Cause
The machine is turned off the machine, and unplug the power cord of ink. The telephone line is full.
z After...
MX310 series Quick Start Guide - Page 102
....
The sender's original document or fax machine is poor. Refer to TEL PRIORITY MODE, FAX PRIORITY MODE, DRPD*1, or NETWORK SWITCH*2. z If the sender's or receiver's fax is loaded, incoming faxes are not printed and are stored in "FAX SETTINGS" of Received Fax is Poor
Cause
ECM RX is set to Receive Only Faxes Automatically with Your Telephone Company (US...
MX310 series Easy Setup Instructions - Page 1
...device (telephone or answering machine) if necessary.
Telephone Connector Cap
Connect external devices as follows:
External device...the FINE Cartridge until it gently.
e Repeat the procedure for the Color FINE Cartridge, inserting it . • Be careful not to ...single telephone line for faxes and voice calls and want to receive faxes automatically:
→ FAX PRIORITY MODE
•You...
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