Canon MX310 Support Question
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Question posted by adeedol on October 2nd, 2013
Canon Mx310 Paper Wont Feed
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Related Canon MX310 Manual Pages
MX310 series Quick Start Guide - Page 4
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..., registered in the U.S.
z "Macintosh" and "Mac" are subject to your Canon PIXMA MX310 series Office All-In-One. Canon PIXMA MX310 series Office All-In-One Quick Start Guide. Under the copyright laws, this manual may not be reproduced in the U.S.
and other countries. One Canon Plaza Lake Success, NY 11042
As an ENERGY STAR® Partner...
MX310 series Quick Start Guide - Page 5
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...54 Summary of Reports and Lists 57
Routine Maintenance 59 When Printing Becomes Faint or Colors Are Incorrect 59 Printing the Nozzle Check Pattern 60 Examining the Nozzle Check Pattern ...Not Start 88 Paper Does Not Feed Properly 89 Paper Jams 90 Document Jams 91 Error Message Appears on the Computer Screen 94 Error Message Appears on a PictBridge Compliant Device 96 Scanning Problems...
MX310 series Quick Start Guide - Page 12
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...if the glue is completely dry before feeding the document. Wrinkled or creased paper - Surface treated paper - or Letter-sized sheets
(20 lb / 75 gsm paper), up to 0.16 inches / ... sheet
Thickness Weight
Max. 0.39 inches / 10 mm - z Load Legal-size documents in the ADF. Curled paper - Paper with holes - ADF Multipage documents of the same size, thickness, and weight
Max. 8.5 x 14.0 inches /...
MX310 series Quick Start Guide - Page 15
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...Photo Quality Media
z Glossy Photo Paper z Matte Photo Paper z Photo Paper Plus Double Sided z Photo Paper Plus Glossy z Photo Paper Plus Semi-gloss z Photo Paper Pro z Photo Stickers
z Media Suited for Business Documents
z High Resolution Paper
Before Using the Machine
11
z Using Specialty Media
Canon recommends that you use Canon genuine media to load printing paper in the Rear Tray.
MX310 series Quick Start Guide - Page 16
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...80 sheets 50 sheets Left
- Paper is Canon specialty media. For details on the Paper Thickness Lever, refer to purchase some Canon genuine papers depending on handling paper.
Paper Handling z Recommended Paper and Requirements
Media Type
Plain Paper*3 Envelopes*4
Model*1 Paper Support Load Limit
Paper Output Tray Load Limit
Paper
Media Type
Thickness Machine Lever*2 Setting...
MX310 series Quick Start Guide - Page 17
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... printed sheets until the ink is too thick (plain paper, except for Canon genuine paper, weighing more than a post card, including plain paper or notepad paper cut to a small size. z Folded, curled, or wrinkled paper z Damp paper z Paper that is too thin (weighing less than 17 lb / 64 gsm) z Paper that you load at a time to around half (around...
MX310 series Quick Start Guide - Page 18
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... package, just before printing.
14
Before Using the Machine Loading Paper
Important
z Load A4, Letter, or Legal-sized plain paper when receiving faxes.
on both sides,
we recommend Canon's Super White Paper Double-Sided. z To avoid curling, handle paper as follows. - Put unused paper back into the package and keep them in landscape orientation (B) can...
MX310 series Quick Start Guide - Page 26
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...Your Computer For details, refer to as "Windows Vista").
1 Turn on the machine and load the paper in Select Printer, and click Preferences (or Properties).
5 Specify the required settings and click OK..... Printing with Windows
Note
Depending on the application software's File menu. 4 Make sure that Canon XXX Printer (where
"XXX" is only displayed when the on -screen manual.
Instructions is ...
MX310 series Quick Start Guide - Page 31
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... to Default on the machine. Also, when some Canon genuine papers depending on certain Canon-brand PictBridge compliant devices. *2 Plain Paper can be available on sticker paper, select 10 x 15 cm/ 4" x 6" in Canonbrand PictBridge compliant devices. About PictBridge Print Settings
Settings on a PictBridge Compliant Device
This section describes the print settings on page 29...
MX310 series Quick Start Guide - Page 32
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... on the model.
- If you are using a Canon-brand PictBridge compliant device, the following two options are available. Face brightens a darkened face on the photo taken against the light. - Red-Eye corrects red eyes in list format on a single sheet of paper.
z Depending on the paper size and layout, the date will be printed...
MX310 series Quick Start Guide - Page 78
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Cleaning the paper feed roller will wear the roller, so perform this only when necessary.
1 Make sure that the ...machine.
Cleaning the Paper Feed Roller (Roller Cleaning)
Clean the paper feed roller if paper is turned on, and then remove any paper from the
Rear Tray.
2 Open the Paper Output Tray.
(1) Put your finger in the rounded indent beside the Paper Output Tray and open it gently...
MX310 series Quick Start Guide - Page 79
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... paper feed roller will rotate as it gently. (2) Open up and set the Output Tray Extension completely by pressing down the hollow on -screen manual.
6 Repeat step 3 three times. If the inside of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.
Do not touch the roller with your Canon...
MX310 series Quick Start Guide - Page 80
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...button repeatedly until MAINTENANCE appears.
(2) Press the [ or ] button to the front. The paper cleans the inside the machine are stained, wipe off the power and disconnect the power cord before...the OK button.
Set the Paper Thickness Lever to instructions. If it is not resolved after unfolding it feeds through the machine.
(A) Load the paper after performing Bottom Plate Cleaning ...
MX310 series Quick Start Guide - Page 81
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... When Copying" on page 88 z "Printing Does Not Start" on page 88 z "Paper Does Not Feed Properly" on page 89 z "Paper Jams" on page 90 z "Document Jams" on page 91 z "Error Message Appears... on the Computer Screen" on page 94 z "Error Message Appears on a PictBridge Compliant Device" on page...
MX310 series Quick Start Guide - Page 83
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...problem is set to A4, Letter or Legal and load paper of your application. The paper size setting is not resolved, contact your Canon service representative. Operate again after loading documents. After resolving ... PRINTER SCANNER ERROR LOAD PAPER
PAPER JAMMED CANNOT SCAN FROM ADF
CHANGE PAPER TO CHECK DOCUMENT CLEAR DOC. [OK] STOP DOC CLR [STOP]
COVER IS OPEN DEVICE IN USE CANNOT TURN OFF...
MX310 series Quick Start Guide - Page 90
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...)" on page 13.
Printed Surface Is Scratched/Paper Is Smudged
Cause
Paper feed roller is dirty. Cleaning the paper feed roller will become smudged. For details on cleaning, see "Cleaning the Paper Feed Roller (Roller Cleaning)" on page 74. For details, refer to become stained with high color saturation such as photographs or images in the User...
MX310 series Quick Start Guide - Page 91
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... become scratched even for a long time may become dirty, not feed properly, or both. If this case, set the Paper Thickness Lever to the right. * Reset the Paper Thickness Lever to the left . Printing graphics with ink. See "Paper Handling" on a level surface. Depending on the printing content, the printing surface may become wavy...
MX310 series Quick Start Guide - Page 93
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.... See "Media Types You Cannot Use" on page 14. Paper feed roller is not ready.
Cause
The machine is dirty. Wait until the Power lamp stops ...
For details on loading paper, see "Loading Paper" on page 13. Paper Does Not Feed Properly
Cause
Action
Printing on . Clean the paper feed roller. In such cases, reduce the sheets of paper or environmental conditions (either...
MX310 series Quick Start Guide - Page 94
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... it into the machine correctly.
z If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact your Canon service representative. z When reloading the paper in the machine, see "Loading Printing Paper" on .
Slowly pull out the paper from the Paper Output
Slot, whichever is easier. or the...
MX310 series Quick Start Guide - Page 123
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...PG-50 Black CL-51 Color
Canon Specialty Papers
All Occasion Photo Cards (4" x 8"/ 50 sheets) Glossy Photo Paper Credit Card Size (100 sheets) High Resolution Paper (8.5" x 11"/ 100 sheets) Matte Photo Paper (4" x 6"/ 120 sheets) Matte Photo Paper (8.5" x 11"/ 50 sheets) Photo Paper Glossy (4" x 6"/ 50 sheets) Photo Paper Glossy (4" x 6"/ 100 sheets) Photo Paper Glossy (8.5" x 11"/ 50 sheets) Photo...
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