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Question posted by kazuhosoi on November 10th, 2015

Error Message When Replace Toner Cartridge

Hello,When I replace toner, an error message comes up on the screen saying remove tabs/tape from toner cartridge however these have already removed so not sure what's causing this issue.I thought that the toner may be faulty so ordered another one but got the same error.If I put old toner back, this message goes away.Will appreciate your helpThanks

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Answer #1: Posted by TechSupport101 on November 11th, 2015 3:13 AM

TechSupport101

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Hi. If you are certain that you are ordering the correct part number, and that the two replacement toners already tried are not generic toners (yes generic toners may be an issue at time), the please contact support directly from here http://www.usa.canon.com/cusa/about_canon/standard_display/contact_us for further help.

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Related Canon MF8350Cdn Manual Pages

Starter Guide - Page 1

Starter Guide 1 2 3 4 Read This Manual First. Be sure to a Computer and Installing the Drivers P. 15 Appendix P. Read the manual also. The remarks for future reference. Keep the manual for important safety instructions are ...

Starter Guide - Page 2

...and Removing the Packing Materials P. 4 Preparing the Toner Cartridges P.... 5 Loading Paper P. 6 The settings for paper sizes and paper types are now complete. P. 10 Connecting the Power Cord P. 8 Turning the Power ON and Specifying the Initial Settings Language Settings Date and Time Settings Color...MF8350Cdn 2-sided Printing Fax (PC Fax) USB Scan Network Scan Remote ...

Starter Guide - Page 3

... already installed. • Paper cassette • Toner cartridges If an item is missing or damaged, please contact our Canon Authorized Service Facilities or the Canon Customer Care Center. Confirm that contain printer components" issued by ISO (International Organization for color printers and multi-function devices that all the devices to be connected to the LAN must...

Starter Guide - Page 5

... Connecting the Fax • Connecting to read the manual before using the machine. e-Manual * The e-Manual is categorized for the machine and software installation. Be sure to a Computer and Installing the Drivers • Appendix Read this manual first. This manual describes the basic machine operations. 1 Preface 2 Installing the Machine 3 Configuring and...

Starter Guide - Page 6

... packing materials may be changed in form or placement, or may be added or removed without notice. Open the rear cover. Remove it by pulling it . * Remove the packing materials later. Carry the machine with tape. A loud noise occurs when you remove the packing materials inside the machine, this is not a malfunction. A loud noise occurs...

Starter Guide - Page 7

... the packing materials? Press the lever. Open the front cover. Packing materials with tape. 1 Preface 2 Installing the Machine 3 Configuring and Connecting the Fax 4 Connecting to pull out the toner cartridge tray. Remove it by pulling it . Tape x9 Packing materials with tape x2 Close the feeder. Open the front cover to a Computer and Installing the Drivers...

Starter Guide - Page 8

Pull out the sealing tapes of the four toner cartridges. Remove. Push the toner cartridge tray. Sealing tape x4 3. Hold down the toner cartridge. Hold the paper cassette with both hands. Pull out the paper cassette. Pull out the sealing tape. Push the toner cartridge tray, and then close the front cover. 2. Check! Did you remove all the packing materials? Close...

Starter Guide - Page 9

...of the paper cassette. • When changing the size of the paper to be loaded Be sure to the width of the paper stack to slide the paper guides. Slide the paper guides to...to the rear side of the loaded paper. When using the envelopes For details on the paper cassette. Be sure that the paper stack does not exceed the load limit mark lines. Spread the paper guides a little wider than...

Starter Guide - Page 10

... sure that paper is off. Plug the power plug into the power socket. Next Check and press [OK]. Plug the power plug into the AC power outlet. Specify the initial settings. Select Country/Region United States (US) Canada (CA) Brazil (BR) Mexico (MX) Check and press [OK]. Check that tabs/tape are removed from toner cartridge...

Starter Guide - Page 11

... down and the black streak toward the back. Initial screen appears, and initial setting is printed. Image 1 2....Remove the jammed paper. Step 2 Scanning adj. Copy Image Adjustment Remove the test chart (adjusted image 1) placed on the procedure, see the following "Performing Color... [OK]. Color correction takes approximately 165 seconds. Steps (Start:Press OK) 1. Make sure that paper ...

Starter Guide - Page 12

Paper Size LTR LGL STMT EXEC Select with [ ] or [ ], and then press [OK]. Paper Type Plain 2 (19 lb BondRecycled Color Heavy 1 (24 lb Bond... Select Paper MP Tray 1 LTR:Plain 2 2 LTR:Plain 2 Paper Settings Select with [ ] or [ ], and then press [OK]. Select with [ ] or [ ], and ...

Starter Guide - Page 13

...and then press [OK]. Register unit name. (Sender name, or company name, etc.) *Next Screen: Press OK Enter. Perform fax setup? Move a cursor to end of Pages Sending Time/Date ...Specifying the Initial Fax Settings and Connect the Telephone Cable Operate the machine following the screen and perform the following settings and the connection. • Registering the fax number ...

Starter Guide - Page 15

... activate the settings. Select with [ ], and then press [OK]. Yes No Press [OK]. Restart the machine to make connections: 1. Displayed screen varies depending on the next screen. Connect line to the machine as needed. Telephone (B) (A) Telephone line connector When the connection is complete. Turn the main power OFF and ON. OK Fax...

Starter Guide - Page 16

... use tone dialing, skip the following procedure. Select with [ ] or [ ], and then press [OK]. : Tone dialing (Default) : Pulse dialing Press [ ] (Menu), then close the menu screen. 14 Select the line type you use , contact your local telephone company. If you are using with [ ] or [ ], and then press [OK]. Press [ ] (Menu). Select...

Starter Guide - Page 17

... environment, the IP address can be obtained automatically without the dedicated device (such as needed. • Use a Category 5 or higher...About the LAN cable • The machine does not come with USB Connection P. 18 Network Connection and Configuration 1....connected using the machine in the default setting. Make sure that the green indicator of USB connection and network connection...

Starter Guide - Page 18

... [Run]. 2. Enter "D:\MInst.exe", and then click [OK]. • Windows Vista, 7, and Server 2008 1. Check the following dialog box appears Click. e-Manual If the top screen does not appear • Windows 2000, XP, and Server 2003 1. Click.

Starter Guide - Page 19

...] Perform the following procedure. 1. Click [Update Device List]. Next, installation of the device to Step . If any devices are on the same subnet. 2. "Checking the IP Address" (P.A-2) Click. Select the check box. Click. Make sure that [ ] is not installed. Checking the Installation Results P. 20 Click. 17 Enter the IP address of the MF Toolbox...

Starter Guide - Page 20

... already logged on the computer you are running. 2. e-Manual If the top screen does not appear • Windows 2000, XP, and Server 2003 1. The ...key on as a user with USB Connection • Connect the USB cable after the installation of software. • Make sure that the power of License Agreement. If the following software. • Printer driver • Scanner driver • MF ...

Starter Guide - Page 24

... the e-Manual. Installing the e-Manual on the computer you are using, a security protection message is displayed. Enter a keyword which you are using. Click [Yes]. Click [ ] for... name is not displayed properly, look for the function which you start the e-Manual, the screen below . If the e-Manual is indicated as "D:" in the background. Click [Display Manuals]....

Starter Guide - Page 27

... support is subject to 8:00 P.M. Microsoft, Windows and Windows Vista are registered trademarks of their respective owners. CANON INC. Trademarks Canon, the Canon logo, and Color imageCLASS are either trademarks or registered trademarks of Canon Inc. All other countries. to change without the prior written permission of Microsoft Corporation in other countries...