HTC HD7S Support Question

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Question posted by jkseeker on November 19th, 2015

Printer Mg5320 Will Not Turn On

I did the 10-minute drill using wall outlets that I know work. The printer would not turn on. There is not even a hint of a noise in the printer when power is applied to indicate that it has received power. I noticed that there was a paper jam. The jam was cleared but the printer still would not turn on. Could a motor be burned out or a fuse blown?

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Answer #1: Posted by waelsaidani1 on November 20th, 2015 12:40 AM

This answer was accepted by the poster of the original question.

waelsaidani1

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Please follow these steps to try and get the printer to power on:

1. Unplug the power cord from the back of the printer and from the wall outlet/surge protector and leave them out for at least 10 minutes, then plug it back in. Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.

2. If the printer reset didn't work, please try to plug the printer into another power outlet in a different area of the room, or another room if possible and try to turn the unit on.

3. If you have another power cord you can use with the printer, please try to use that power cord to see if this will resolve the issue.

If the printer still does not turn on after these steps, it will require servicing. Since the printer was purchased within the past 6 months, it is still within the warranty period. Please Contact Us for your servicing options.

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Answer #2: Posted by Odin on November 19th, 2015 9:17 PM

Odin

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You may have to reseat or replace the print head. See https://support.usa.canon.com/kb/index?page=content&id=ART135550&actp=search&viewlocale=en_US&searchid=1447992834562. Or if the problem followed the installation of new ink, see http://www.computerhope.com/issues/ch000084.htm.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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