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Brother International QL 500 Support Question

Brother International QL 500 Support Question

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Question posted by kellypierce on August 3rd, 2012

Ql-500 Tape Cutter

My computer is throwing up an error. It says the tape cutter is not operating. How do I fix this? 

Current Answers

Answer #1: Posted by roddy73514 on March 27th, 2013 6:24 AM
roddy73514

Member since:
March 27th, 2013

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I had the same problem. I connect to a QL-570 on my Macbook via a Mac Pro. I could not print labels from my Macbook Pro until I went into the printer setting on my Mac Pro (not my Macbook) and clicked on "resume". It then printed out a label that had been queueing on my Mac Pro for some time before subsequently printing out the label that was queueing on my Macbook. I hope that helps. 

Related Brother International QL 500 Manual Pages

Software Users Manual - English - Page 4

... be viewed from the P-touch Setup application when it from the CD-ROM. The guide includes information you use , installation and setting up of the printer. After installing this guide are provided to a PC. Creating Labels (For Macintosh) Appendix 4 About This Manual The Brother QL-500/QL-550/QL-650TD/QL-1050/QL-1050N label printer (hereafter referred to...
Software Users Manual - English - Page 54

... options may be changed is printed. If there is a printing error, an error sign appears on in the print bar. Creating Labels (For Windows) Creating Labels (For Macintosh) 3 Cut off the printed label using the CUT button or the CUT lever (Brother QL-500). Click the printer icon and click the utility button in the...
Software Users Manual - English - Page 55

...) Settings Length Margin Auto Tape cut (other than the QL-500) Cut at every xx labels (QL-1050/1050N) Cut at end (QL-650TD/1050/ 1050N) Mirror...tape. Cut the label by pressing the CUT button. Use this option to give priority to printing speed. Use this option to give priority to print quality. „Halftone/Color Specifies halftone, brightness and contrast. „P-touch...
Software Users Manual - English - Page 66

... Print head Maximum Printing Width Minimum printing length Buttons Interface Power source Dimensions Weight Cutter Network Specifications Brother QL-500/550 Brother QL-650TD LED lamp (green) LED lamp (green) LCD (16 digits × 2 rows (5 × 7 dot/character)) Direct thermal printing via thermal head Max. 3.5 inch (90 mm)/ Max. 3.5 inch (90 mm)/ sec, Max. 50 labels...
Quick Setup Guide - English - Page 1

...for the appropriate operating system to the contents of the P-touch Editor software is now completed. Simply follow these points: Close the top cover when operating the cutter unit. The ...cutter unit. • The average number of creating a label. Select one of the DK Roll into the USB port on purchasing the QL-500/550. When an error dialog box appears. When the Add Printer...
Quick Setup Guide - English - Page 2

... to print your label. Peel the printed label from Microsoft Office. 4 Print the label. Completed label Insert the "DK Continuous Durable Paper Tape 2-3/7" into the QL-500/550. Completed label Start P-touch Editor, select "Use the Auto Format Wizard" in the Print Property box. Text can also be created using your label. www.brother...
Users Manual - English - Page 3

... SOFTWARE 15 Software Overview ...15 Software and Compatible Operating Systems 15 Installation Precautions ...15 Installing the Software...16 Uninstalling Software ...29 Uninstalling P-touch Editor Version 4.1 29 Uninstalling the Printer Driver ...30 Connecting the QL-500/550 to Multiple Computers 31 Using the QL-500/550 as a Shared Printer 31 Using the PS-9000 Print Server 31 CREATING...
Users Manual - English - Page 4

... Using P-touch Editor with Other Applications 51 Add-In Utility ...51 Microsoft Word...52 Microsoft Excel ...54 Microsoft Outlook ...56 Using a Database ...58 APPENDIX ...62 Maintenance...62 Cleaning the Print Head...62 Cleaning the Roller ...62 Changing Cutter Unit ...64 Troubleshooting ...65 What to do when...65 Specifications ...66 QL-500 / QL-550...66 Operating Environment...
Users Manual - English - Page 10

... and the material, condition, roughness, and shape of the applying surface, part of the tape may not adhere properly or the label may be applied. • Depending on another person...objects into the electrical outlet with the QL-500/550. • Use only genuine Brother accessories and supplies. Doing so could result. • Do not touch the cutter. Do not use paint thinner, benzene,...
Users Manual - English - Page 11

...; When peeling a DK Die-cut straight, or frequent paper jams may indicate that you do not touch the blade. • If a paper jam should break off , resulting in ethanol or isopropyl (...QL-500/550. • If the QL-500/550 will not be neatly peeled off of these disks easily, and using disks with a new one. Replace the cutter if these points: Close the top cover when operating the cutter...
Users Manual - English - Page 13

... Check that the package contains the following before using your QL-500/550. Paper guide Cleaning Sheet 9 Unpacking Your QL-500/550 P-touch QL-500/550 USB cable QL-500 QL-550 Quick Start Guide (English and Spanish) CD-ROM DK Label & Tape Guide Starter roll Warranty Card The QL-500 includes one starter roll of DK Die-cut Standard Address Labels (100...
Users Manual - English - Page 15

... QL-500/550 indicates the current operating condition. Lamp Not lit Power is held for more than one second, the roller rotates for 4" (100 mm). Cuts the label from the DK Roll. z GETTING STARTED Button descriptions The functions of print head to lower) Turns off after flashing fast ten times System error Turn the QL-500...
Users Manual - English - Page 18

...been printed and not yet cut off from the machine. 1 Attach the paper guide to the front of the QL-500/550 as possible, lower the label lever and close the cover, then press the FEED button to set the... compartment cover. When unable to thread the end of the DK Roll into the slot immediately before the cutter. GETTING STARTED 3 Lift the label lever and then thread the end of the DK Roll to the ...
Users Manual - English - Page 19

... and printer driver on your personal computer to design professional labels and print them on your QL-500/550. P-toPMurioccfrheossEsodifotitnoarWl VainneddrsoMiwoiscnro4s9.1o8,ftSPE-tW,oMuincidchrooLwsisobfrtaXryPWa(innHddoomPwersi/nPtreMorfeeD,srMsiivoicenrroasl)o. Add-In Software for use data from the CD-ROM, the following operating systems...
Users Manual - English - Page 41

... etc. When using the CUT button (QL-550) or the CUT lever (QL-500). the printed labels are automatically cut after printing. to cut the label, press the CUT button. Use this box checked when printing labels. When printing a label you leave this option clear tape to the printer driver. When the "Auto Cut" option...
Users Manual - English - Page 67

... z APPENDIX 4 Thread the end ( 1 ) of the Cleaning Sheet into the slot immediately before the cutter. • Do not peel off section ( 1 ) of the sheet. • Make sure that the printed surface of the sheet. 6 Turn on the QL-500/550. 7 Press and hold the FEED button for 1/3" (8 mm) only. 8 The adhesive surface of...
Users Manual - English - Page 68

... remove the DK Roll from the QL-500/550. 4 Grip the tab and lift out the cutter unit. For details refer to remove the cutter unit from the compartment. 3 Using a screw driver, loosen the screw securing the cutter unit. Refer to replace the cutter. APPENDIX Changing Cutter Unit Repeated use of the cutter unit will eventually reduce the...
Users Manual - English - Page 69

...cutter unit seem to enable the Add-In. 65 Troubleshooting Replace the cutter. A data transmission error appears on the roller preventing it to the following port" list in the Printer Properties dialog box. ΠIs the QL-500...LED lamp stops flashing and then try connecting it from rolling freely? Exit the P-touch Add-In, load the 2nd label roll type, reactivate the Ptouch Add-in, ...
Users Manual - English - Page 71

... ft (15.24 M) DK-2113 Continuous Length Film Tape Clear 2-3/7" (62mm), 50 ft (15.24 M) Price $11.99 $16.99 $25.99 $28.99 $58.99 $89.99 $89.99 Replacement Cutter Stock No. The following supplies and accessories are available for your QL-500/550 and can be ordered directly from Brother should...
Users Manual - English - Page 73

... 37 Property dock 35 PS-9000 Print Server 31 P-touch Editor 15, 18, 22 Help 42 Starting 34 Uninstalling 29 Using 35 Using with other applications .... 51 P-touch Library 15, 18, 22 Q Quick Start Guide 9 R Record view 44 Replacement 67 S Shared Printer 31 Software Compatible Operating Systems .. 15 Installing 16 Overview 15 Uninstalling 29...

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