Brother International MFC-9970CDW Support Question
Brother International MFC-9970CDW Support Question
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Question posted by ehbrook on March 6th, 2014
How Often Should Replace Drum Unit Message On A Brother Mfc-9970
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Related Brother International MFC-9970CDW Manual Pages
Users Manual - English - Page 9
...only to the Laser Printer/MFC/Fax machine and will repair or replace (at Brother Authorized Service Centres throughout Canada...advised by anyone else involved in material or workmanship.
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX ON-SITE LIMITED WARRANTY ...the Laser Printer/MFC/Fax machine to you .
Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner ...
Users Manual - English - Page 13
... scan key 58 Scanning using a scanner driver 59
A Routine maintenance
60
Replacing the consumable items 60 Replacing a Toner cartridge 64 Cleaning the corona wires 70 Replacing the drum unit 75 Replacing the belt unit 82 Replacing the waste toner box 88
B Troubleshooting
95
Error and maintenance messages 95 Transferring your faxes or Fax Journal report 103
Document jams 104...
Users Manual - English - Page 76
... of their life.
Order No. A Routine maintenance
A
Replacing the consumable items A
The following messages appear on page 82. TN-310BK, TN-315BK, TN-310C, TN-315C, TN-310M, TN-315M, TN-310Y, TN-315Y
Drum unit
See Replacing the drum unit on page 88. BU-300CL
Waste toner box See Replacing the waste toner box on page 75...
Users Manual - English - Page 78
... cartridge
62
You will need to replace See page 64. LCD messages
Consumable item to replace
Replace Toner X Toner cartridge
X = Black, Cyan, Magenta, Yellow
Approximate life
2,500 pages 1 2 5 6,000 pages 1 2 6
1,500 pages 1 2 5
Replace Parts Drum unit Drum
3,500 pages 1 2 6 25,000 pages 1 3 4
Drum Stop Replace Parts Belt Unit Replace WT Box
Belt unit Waste toner box
50,000 pages...
Users Manual - English - Page 84
...unit may be shortened.
• If an unpacked drum unit is caused by the use of potentially incompatible toner and/or cartridges in the Brother machine may cause damage to clean each of Genuine Brother...unauthorized third party toner and/or cartridges. Use or attempted use only Genuine Brother Brand replacement toner cartridges.
To protect your machine. g Close the corona wire cover. ...
Users Manual - English - Page 86
... the front cover until it stops.
m Close the front cover of the machine. Cleaning the corona wires A
If you replace a toner cartridge, DO NOT turn off the machine's power switch or open the front cover.
l Push the drum unit in until the LCD clears the Please Wait message and returns to Ready mode.
70
Users Manual - English - Page 91
...ventilation.
• Printing with the new drum unit. Please replace the drum unit with a new one. We recommend a genuine Brother drum unit be installed at this time.
Warranty coverage does not apply to problems caused by your drum will be significantly less than this time. Replace the drum unit with a new one . We recommend a genuine Brother drum unit be used and so on page 70...
Users Manual - English - Page 98
... will display
Reset Drum?. Replacing the belt unit A
Order No.
Resetting the drum counter A
When you replace a drum unit with a new one, you will need to replace the belt unit:
IMPORTANT
• DO NOT touch the surface of the belt unit may void your warranty.
Press Yes. Replace Parts Belt Unit
A
When the Replace Parts Belt Unit message appears on .
82
d Press Drum.
f Press Yes...
Users Manual - English - Page 111
... common error and maintenance messages are shown below. data is removed from the Press Stop/Exit.
Put the drum unit back into the
machine again. Reinsert the device and try it on again.
Put in a new drum unit. (See Replacing the drum unit on page 76.)
Put in a new belt unit. (See Replacing the belt unit on page 82.)
...
Users Manual - English - Page 112
... of the drum unit or toner ...the front cover. If the fan is not blocked by something. If this error message appears again, replace the DIMM with a new one. (See Installing extra memory in Appendix B of ...press Stop/Exit. Check the other person's fax machine stopped the call Brother Customer Service.
Error Message Condensation Connection Fail Cooling Down Wait for a while
Cover is Open Cover...
Users Manual - English - Page 113
...replace the drum unit.
Leave the machine for 15 minutes with the power on page 26. on again. (See Transferring your faxes or
B
Fax Journal report on page 108.)
97 on page 114.)
Jam Inside
The paper is jammed inside the machine
machine. machine on page 103.)
If the problem continues, call Brother... unit is set to Distinctive Ring mode. Troubleshooting
Error Message...
Users Manual - English - Page 114
...the paper tray. Remove the paper and load it back into the drum unit.
Re-install the belt unit. (See Replacing the belt unit on page 82.)
The machine is out of the machine. The print job...the waste toner box. (See Replacing the waste toner box on page 88.)
98
Error Message Jam Tray 1 Jam Tray 2 Limit Exceeded Low Temperature No Belt Unit No Paper
No Permission
No Response/...
Users Manual - English - Page 116
...) 1-877-BROTHER (in a new belt unit. (See Replacing the belt unit on page 82.)
It is time to replace the fuser unit.
Press Black Start or Color Start and try again.
Error Message Registration Failed
Rename the File
Replace Parts Belt Unit Replace Parts Drum
Replace Parts Fuser Unit
Cause
Action
Registration failed.
Do one of the file on page 76.)
The drum unit counter...
Users Manual - English - Page 117
...back into the drum unit.
Use the suitable size of its life. Choose a paper size which is supported by the duplex tray. (See Print media on the LCD before you get a Replace Toner message. set the ... deliver it to locate a Brother Authorized Service Center, visit us at:
http://www.brother-usa.com/service/
Replace Toner X
The toner cartridge is at the end Replace the toner cartridge for the ...
Users Manual - English - Page 137
...Devices and Printers. Troubleshooting
Copy difficulties (continued)
Difficulties Vertical black line appears in the Software User's Guide.
Right-click Brother MFC-XXXX Printer. See Basic tab in copies.
Right-click Brother MFC...the settings in your machine. Copies are installed properly. (See Replacing the drum unit on page 76.)
Check the interface cable connection on...
Users Manual - English - Page 143
...White lines, bands or ribbing across the page
Recommendation Put in a new drum unit. (See Replacing the drum unit on page 21 and Basic tab in the Software
B
User's Guide.)
Shake... interface cable connections or try printing a different document. Note Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
...
Users Manual - English - Page 144
....)
Clean the drum unit. (See Cleaning the drum unit in Appendix A of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.
If colored lines appear at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.
Put in a new drum unit. (See Replacing the drum unit on page 76...
Users Manual - English - Page 145
.... ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Troubleshooting
Examples of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting
tips.
If the problem continues, put in a new drum unit. (See Replacing the drum unit on the drum surface. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. Recommendation
Put in a new toner cartridge. (See...
Users Manual - English - Page 147
...view our FAQs and troubleshooting tips.
Put in a new drum unit. (See Replacing the drum unit on page 76.)
131
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. abcdefghijklmnopqrstuvwxyz. When ...toner cartridge, visit us at http://solutions.brother.com/ to prevent wrinkling.
Make sure that color. (See Replacing a Toner cartridge on page 64.) ...
Users Manual - English - Page 205
... pattern 39 turning off 40 Document
how to load 26, 27
Drum unit cleaning 70 replacing 75
E
Envelopes 14, 21, 22, 24
Equalization 126 Error messages on LCD 95
Comm. E Index
A
Accessories and supplies ii...34 easy receive 36
fax redial 45
B
Belt unit replacing 82
Brother accessories and supplies ii Brother numbers i Customer Service i FAQs (frequently asked questions) .........
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