Brother International MFC-9970CDW Support Question
Brother International MFC-9970CDW Support Question
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Question posted by chrisjanm on September 17th, 2013
How To Repair A Brother Mfc-9970cdw Drum Unit
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Current Answers
Answer #1: Posted by SoCalWoman on September 17th, 2013 2:56 AM
SoCalWoman
Member since:
December 16th, 2012 Points: 2,938,577
Member since:
December 16th, 2012 Points: 2,938,577
Hello chrisjanm,
You can view an article at the following website on how to repair the drum unit:
http://www.ehow.com/how_7660885_repair-laser-printer-drum.html
However, you will likely need to replace the drum unit. This can be purchased online from a reputable company selling Brother Parts. Here is one website:
http://www.brother-usa.com/supplies/accessoryList.aspx?Model=mfc9970cdw#.UjgmcsacEg8
Instructions come with the drum unit on how to correctly replace the unit.
Hope this helps
Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela
Answer #2: Posted by TommyKervz on September 17th, 2013 2:53 AM
TommyKervz
Member since:
January 10th, 2013 Points: 17,776,793
Member since:
January 10th, 2013 Points: 17,776,793
Greetings. Learn how to here. Only do note that you may not be able to purchase some of it components if found as an end user from retailers. This is so because replacement drums are normally sold instead of its parts.
Related Brother International MFC-9970CDW Manual Pages
Software Users Manual - English - Page 18
....
(For Windows Vista®)
Click the
button, Control Panel, Hardware and Sound, and then Printers.
(For Windows® 7)
Click the
button and Devices and Printers.
2
2
b Right-click the Brother MFC-XXXX Printer icon (where XXXX is your PC will vary depending on page 11.
11
Features in the Windows® printer driver 2
For...
Software Users Manual - English - Page 45
...of error messages such as paper empty or paper jam.
2
You can check the device status at anytime by double-clicking the icon in the tasktray or by choosing Status Monitor...feature is active.
38 To show the Status Monitor icon on your taskbar, click the in start/All Programs/Brother/MFC-XXXX on your PC.
(Windows® 7)
If you have set the Enable Status Monitor on startup during ...
Software Users Manual - English - Page 208
... that was originally registered to your Brother machine from the list and click Properties.
(Windows® XP) Right-click the Scanner Device icon and choose Properties.
a ...and Sound, then Scanner and Cameras.
(Windows® 7)
Click the
button, All Programs, Brother, MFC-xxxx LAN, Scanner Settings, then Scanners
and Cameras.
The Network Scanner Properties dialog box appears....
Network Users Manual - English - Page 85
... software. (See page 84.) I want to check my network devices are configured before reading this chapter. The access point (for your solution from the machine. Please go to the Brother Solutions Center at : http://solutions.brother.com/. The toner cartridges and drum unit are fully closed. If, after successful installation. (See page 82.) ...
Users Manual - English - Page 4
In USA: In Canada:
1-877-552-MALL (1-877-552-6255) 1-800-947-1445 (fax)
http://www.brothermall.com/
1-877-BROTHER
http://www.brother.ca/
Description Toner Cartridge
Toner Cartridge
Toner Cartridge
Toner Cartridge Drum Unit Waste Toner Box
Item TN-310BK (Approx. 2,500 pages) 1 2 3 TN-315BK (Approx. 6,000 pages) 1 2 4 TN-310C (Approx. 1,500 pages) 1 2 3 TN...
Users Manual - English - Page 7
...including but not limited to attempted warranty repair without the proper preparation and/or packaging); 3 Damage caused by another device or software used in the United States. v
What is covered:
&#...you are not limited to Toner Cartridges,
Drum Unit, Belt Unit, and Waste Toner
Box.
Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying
...
Users Manual - English - Page 9
... limitation, toner cartridges and drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by Brother, its authorized on-site service providers, will repair or replace (at Brother Authorized Service Centres throughout Canada. Operation of the laser printer/MFC/Fax in the form of...
Users Manual - English - Page 78
... paper feeding kit 1.
WT-300CL
Call your dealer or Brother Customer Service for a replacement laser unit.
You will need to replace See page 64.
BU-300CL
See page 88.
cartridge yield is declared in accordance with ISO/IEC 19798. 3 1 page per job. 4 Drum life is approximate and may vary by type of use...
Users Manual - English - Page 82
... the product safely in the illustration.
See To use cleaning materials that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with cold ...If you have questions, call your used consumable, please discard the used consumable items to the Brother collection program. It could explode, resulting in case you accidentally spill or scatter toner.
•...
Users Manual - English - Page 84
... to unpack the new toner cartridge until immediately before you put in direct sunlight or room light, the unit may be shortened.
• If an unpacked drum unit is caused by the use only Genuine Brother Brand replacement toner cartridges. If a toner cartridge is left unpacked for a long time, the toner life will be...
Users Manual - English - Page 91
... Cleaning the corona wires on . The machine should be installed at this time. Replace the drum unit with a non-Brother drum unit may be significantly less than this time. After replacement, reset the drum counter by your drum will be installed at this estimate. Note • There are many factors that will print may reduce not only...
Users Manual - English - Page 95
... the drum unit and/or the toner cartridge on a clean, flat surface with cold water.
• We recommend that toner powder does not spill out of disposable paper or cloth underneath it in case you choose not to local regulations, keeping it off with a sheet of the unit.
• Go to http://www.brother...
Users Manual - English - Page 111
... or required routine maintenance and shows the appropriate message.
Access Error
The device is processing. If you want to another telephone line. data is removed from the Press Stop/Exit.
If the problem continues, call Brother
Customer Service.
Pull out the drum unit and remove the toner
B
cartridge for the color that is indicated...
Users Manual - English - Page 112
You tried to send or receive again.
96 The temperature of the drum unit or toner cartridge is spinning, remove any obstacles that surround the exhaust outlet,... User's Guide.)
Re-install the DIMM correctly.
Check the other person's fax machine stopped the call Brother Customer Service. The fuser cover is not completely closed or paper was jammed in Polled Waiting mode. The ADF ...
Users Manual - English - Page 113
... the drum unit.
Make sure the paper tray contains only the size of the paper. Turn the power switch off , and then turn it on page 103.)
If the problem continues, call Brother Customer...tray matches the paper size that was pulled out before the machine completed printing on the drum unit needs to Distinctive Ring mode. on page 108.)
97 on page 26. Troubleshooting
Error Message...
Users Manual - English - Page 116
... on page 82.)
If the problem continues, call Brother Customer Service at:
1-877-BROTHER (1-877-276-8437) (in USA) 1-877-BROTHER (in a new belt unit. (See Replacing the belt unit on the USB Flash memory drive or the file you are trying to replace the drum unit. Change the file name of the following:
Turn...
Users Manual - English - Page 117
...Take out all the toner cartridges, and then put them back into the drum unit.
paper for duplex scanning. (See Print media
on page 176.)
Size ...drum unit.
indicated on the LCD. (See Replacing a
Toner cartridge on page 103.)
If the problem continues, call Brother Customer Service at:
1-877-BROTHER (1-877-276-8437) (in USA) 1-877-BROTHER (in Canada)
or to locate a Brother...
Users Manual - English - Page 137
... 7 and Windows Server® 2008 R2) Click the Start button and Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is an unprintable area on... the end of the page. Right-click Brother MFC-XXXX Printer.
Right-click Brother MFC-XXXX Printer.
Make sure that the toner cartridge and drum unit are blank.
Make sure that Use Printer Offline...
Quick Setup Guide - English - Page 1
Quick Setup Guide
Start Here
MFC-9970CDW
Please read this Quick Setup Guide for the correct setup and ...User's Guide
Quick Setup Guide
Starter Toner Cartridges (pre-installed)
(Black, Cyan, Magenta and Yellow)
Drum Unit (pre-installed)
Waste Toner Box (pre-installed)
Belt Unit (pre-installed)
Telephone Line Cord
Safety and Legal Booklet
USA/CAN Version 0 1 WARNING CAUTION
WARNING ...
Quick Setup Guide - English - Page 23
...; Macintosh Wireless Network
23 Large objects and walls between the two devices as well as interference from these factors, wireless may want to consider choosing wired Ethernet for a faster data transfer or USB for the fastest throughput speed.
• Although the Brother MFC-9970CDW can be used at a time. The following steps will have...
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