Brother International MFC-9970CDW Support Question
Brother International MFC-9970CDW Support Question
Find answers below for this question about Brother International MFC-9970CDW.Need a Brother International MFC-9970CDW manual? We have 6 online manuals for this item!
Question posted by tomjjoker on October 12th, 2013
The Message Replace Toner Continues To Appear After I Replaced The Toner
cartridge. what can i do?
Current Answers
Related Brother International MFC-9970CDW Manual Pages
IFAX Network Users Manual - English - Page 41
Control panel setup
Main menu 7.Network (Continued)
Submenu
7.Scan To FTP
(MFC-9460CDN and MFC-9465CDN)
Menu selections -
5.Scan To FTP (MFC-9560CDW)
Options Color 100 dpi* Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W ...
Users Manual - English - Page 13
... scan key 58 Scanning using a scanner driver 59
A Routine maintenance
60
Replacing the consumable items 60 Replacing a Toner cartridge 64 Cleaning the corona wires 70 Replacing the drum unit 75 Replacing the belt unit 82 Replacing the waste toner box 88
B Troubleshooting
95
Error and maintenance messages 95 Transferring your faxes or Fax Journal report 103
Document jams 104...
Users Manual - English - Page 76
... the end of their life.
Toner cartridge See Replacing a Toner cartridge on page 75. TN-310BK, TN-315BK, TN-310C, TN-315C, TN-310M, TN-315M, TN-310Y, TN-315Y
Drum unit
See Replacing the drum unit on page 64.
Order No. Order No. A Routine maintenance
A
Replacing the consumable items A
The following messages appear on page 82. Order No...
Users Manual - English - Page 77
...single-sided pages. 2 Approx. Consumable item to replace
Toner cartridge
X = Black, Cyan, Magenta, Yellow
WT Box End Soon Waste toner box
Approximate life
2,500 pages 1 2 3 6,000 pages 1 2 4 1,500 pages 1 2 3 3,500 pages 1 2 4 50,000 pages 1
How to replace See page 64. Routine maintenance
LCD messages
Toner Low Prepare New Toner Cartridge X. cartridge yield is declared in accordance with ISO...
Users Manual - English - Page 78
... with ISO/IEC 19798. 3 1 page per job. 4 Drum life is approximate and may vary by type of use. 5 Standard toner cartridge 6 High capacity toner cartridge
62
BU-300CL
See page 88. You will need to replace See page 64. LCD messages
Consumable item to replace
Replace Toner X Toner cartridge
X = Black, Cyan, Magenta, Yellow
Approximate life
2,500 pages 1 2 5 6,000 pages 1 2 6
1,500 pages...
Users Manual - English - Page 80
... and Checking the machine in accordance with the machine are standard toner cartridges.
1 Approx. of toner used will indicate which color you need to unpack the toner cartridge until you get a Replace Toner message. Replacing a Toner cartridge A
Order No. For the Order No.
A new or unused genuine Brother toner cartridge will stop printing until immediately before you put it ready...
Users Manual - English - Page 84
... it in the machine.
i Unpack the new toner cartridge. IMPORTANT
• Wait to unpack the new toner cartridge until immediately before you DO NOT refill the toner cartridge provided with your investment and obtain premium performance from side to side several times to use only Genuine Brother Brand replacement toner cartridges. Our warranty coverage does not apply to any...
Users Manual - English - Page 86
Cleaning the corona wires A
If you replace a toner cartridge, DO NOT turn off the machine's power switch or open the front cover. Note After you have print quality problems, clean the four... button and
then open the front cover until it stops. l Push the drum unit in until the LCD clears the Please Wait message and returns to Ready mode.
70 m Close the front cover of the machine.
Users Manual - English - Page 104
... waste toner box can print approximately 50,000 Letter or A4 size single-sided pages. Be careful not to get a Replace WT Box message.
DO NOT inhale or allow it means the waste toner box is turned
on the LCD, you get into a fire. It could explode.
Replace WT Box A
When the Replace WT Box message appears on...
Users Manual - English - Page 111
... message.
Reinsert the device and try it on again.
Put in a new drum unit. (See Replacing the drum unit on page 76.)
Put in a new belt unit. (See Replacing the belt unit on page 82.)
Put in a new waste toner box. (See Replacing the waste toner box on the
LCD, then re-install the toner cartridge...
Users Manual - English - Page 112
....
You tried to send or receive again.
96 The temperature of the drum unit or toner cartridge is not completely Close the front cover of the machine. Make sure that you will pause... machine spinning and that the exhaust outlet is not blocked by something.
If this error message appears again, replace the DIMM with a new one. (See Installing extra memory in Polled Waiting mode. During...
Users Manual - English - Page 114
... is not
cartridge for the color Pull out the drum unit. Re-install the waste toner box. (See Replacing the waste toner box on the LCD,
installed correctly. answer or is busy. Do one of the Advanced User's Guide.)
Printing color documents is restricted by Secure Contact your Function Lock 2.0 was reached. Error Message Jam...
Users Manual - English - Page 117
... and Type on the LCD before you get a Replace Toner message. Take out all the toner cartridges, and then put them back into the drum unit.
Troubleshooting
Error Message
Cause
Action
Replace Parts PF Kit 1 PF Kit 2 PF Kit MP
It is time to replace the waste toner box.
To replace PF Kit call Brother Customer Service. Remove the printed...
Users Manual - English - Page 118
The waste toner box is near the end of its life. Action Remove the USB Flash memory drive from the USB direct interface.
Buy a new waste toner box before you get a Replace WT Box message.
102 Error Message Unusable Device
WT Box End Soon
Cause
An incompatible or defective device has been connected to the USB direct interface.
Users Manual - English - Page 137
...copies.
Right-click Brother MFC-XXXX Printer. You can choose
to check your computer. (See the Quick Setup Guide.)
Check that the toner cartridge and drum unit are ... printed. Right-click Brother MFC-XXXX Printer. The machine prints the first couple of the page. Troubleshooting
Copy difficulties (continued)
Difficulties Vertical black line appears in the Software User's ...
Users Manual - English - Page 144
... tips.
Put in a new drum unit. (See Replacing the drum unit on page 76.)
If colored lines appear at 1.2 in. (30 mm) intervals, replace the toner cartridge that matches the color of the line. (See Replacing a Toner cartridge on page 21 and Basic tab in Appendix A of the toner cartridge, visit us at http://solutions.brother.com/ to...
Users Manual - English - Page 145
...color causing the problem and put in a new toner
B
cartridge. (See Replacing a Toner cartridge on page 64.) To identify the color of the toner cartridge, visit us at 1.2 in. (30 mm...a new toner cartridge. (See Replacing a Toner cartridge on page 64.)
To identify the color of the toner cartridge, visit us...
Put in a new drum unit. (See Replacing the drum unit on page 76.)
3.7 in. (94...
Users Manual - English - Page 146
.... abcdefghijklmnopqrstuvwxyz. Examples of poor print quality The color of your monitor.
If colors appear in the printed gray areas, make sure there is a check in the Improve Gray Color ... new toner cartridge. (See Replacing a Toner cartridge on page 64.)
Put in a new drum unit. (See Replacing the drum unit on page 76.)
Put in a new drum unit. (See Replacing the ...
Users Manual - English - Page 206
...replacing belt unit 82 drum unit 75 toner cartridge 64 waste toner box 88
Manual dialing 44
receive 32, 34
Menu Table 137 Mode, entering
copy 53 fax 28 scan 6 Multi-line connections (PBX 41
N
Network faxing See Software User's Guide. O
One touch changing 51 setting up 48 using 44
Out of Memory message...22
G
Gray scale 178, 180
H
HELP LCD messages 136 Menu Table 137
Hook key 7, 42
I...
Advanced Users Manual - English - Page 88
.... Please call Brother Customer Service when the following messages appear on the LCD. Replace the paper feeding kit for the multi-purpose tray.
82
Replace the laser unit. LCD message Replace Parts Fuser Unit Replace Parts Laser Unit Replace Parts PF Kit 1 Replace Parts PF Kit 2
Replace Parts PF Kit MP
Description Replace the fuser unit. e Press Stop/Exit. Note The...
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