Brother International MFC-9970CDW Support Question
Brother International MFC-9970CDW Support Question
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Question posted by kitplromtim on August 7th, 2013
9970 Drum Will Not Reset Toner
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Related Brother International MFC-9970CDW Manual Pages
Network Users Manual - English - Page 12
... monitoring power of Brother network management tools to check items such as page counts, toner and drum status and the firmware version. This utility allows a client computer to collect usage and status information from any client PC with the device itself. Unlike BRAdmin Professional 3, which then communicates with a web browser that can search...
Network Users Manual - English - Page 85
...the following items are working properly. (See page 85.)
80 The toner cartridges and drum unit are fully closed. 8 Troubleshooting
8
Overview 8
This chapter explains... turned on the network even after reading this chapter. Identifying your model page to check my network devices are configured before reading this chapter, you may encounter when using security software. (See page 84...
Users Manual - English - Page 7
...from Brother and/or alteration/removal of sale showing that you purchased is not covered by another device or software used (including but not limited to floor models or refurbished product), prior to your...NOT covered: This warranty does not cover: 1 Physical damage to Toner Cartridges,
Drum Unit, Belt Unit, and Waste Toner
Box.
Except as Paper Feeding Kit, Fuser and Laser Units.
Users Manual - English - Page 9
...Toner Drum Unit, waste toner packs or oil bottles on applicable models) during shipping or transport will cause severe damage to the machine during shipping and will void the Warranty. Internet support: [email protected] or browse Brother's Web Site www.brother.ca. BROTHER LASER PRINTER / MULTIFUNCTION... the above limitation of this Laser Printer/MFC/Fax machine free of the specifications or ...
Users Manual - English - Page 13
...Routine maintenance
60
Replacing the consumable items 60 Replacing a Toner cartridge 64 Cleaning the corona wires 70 Replacing the drum unit 75 Replacing the belt unit 82 Replacing the waste toner box 88
B Troubleshooting
95
Error and maintenance messages 95...print quality 127 Machine Information 134
Checking the Serial Number 134 Reset functions 134 How to reset the machine 135
xi
Users Manual - English - Page 76
...-315C, TN-310M, TN-315M, TN-310Y, TN-315Y
Drum unit
See Replacing the drum unit on the LCD in the Ready mode. Order No. A Routine maintenance
A
Replacing the consumable items A
The following messages appear on page 75. Order No.
BU-300CL
Waste toner box See Replacing the waste toner box on page 88.
Users Manual - English - Page 78
... for a replacement paper feeding kit 2. cartridge yield is declared in accordance with ISO/IEC 19798. 3 1 page per job. 4 Drum life is approximate and may vary by type of use. 5 Standard toner cartridge 6 High capacity toner cartridge
62 See page 76.
Call your dealer or Brother Customer Service for a replacement fuser unit. Call your...
Users Manual - English - Page 80
.... The message on the LCD will vary depending on page 60.
When you want to unpack the toner cartridge until you replace the toner cartridge. Replace Toner A
When the LCD shows Replace Toner the machine will reset the Replace Toner mode.
64 of the Advanced User's Guide.
• If you change the print density setting for...
Users Manual - English - Page 81
Routine maintenance
c Hold the green handle of the drum unit.
A
65 Pull the drum unit out until it stops.
b Press the front cover release button and
then open the front cover. Replacing the toner cartridges A
a Make sure that the machine is turned
on.
Users Manual - English - Page 82
...
and slightly push it off with a sheet of the cartridge.
• Go to the Brother collection program.
If you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with cold water.
• To avoid print quality problems, DO NOT touch the shaded parts shown in injuries...
Users Manual - English - Page 86
Cleaning the corona wires A
If you replace a toner cartridge, DO NOT turn off the machine's power switch or open the front cover. m Close the front cover of the machine. ... four corona wires as follows:
a Press the front cover release button and
then open the front cover until it stops.
l Push the drum unit in until the LCD clears the Please Wait message and returns to Ready mode.
70
Users Manual - English - Page 87
Pull the drum unit out until it . Then pull it out of the toner cartridge
and slightly push it toward the machine to unlock it stops.
Routine maintenance
c Hold the handle of the drum unit.
Repeat this for all the toner cartridges. b Hold the green handle of the drum unit. A
71
Users Manual - English - Page 91
... a new one . Replace Parts Drum
A
The drum unit has exceeded its life. Routine maintenance
Replacing the drum unit A
Order No. Please replace the drum unit with the new drum unit. Please replace the drum unit with a non-Brother drum unit may be printed by the use only genuine Brother toner. After replacement, reset the drum counter by following the instructions...
Users Manual - English - Page 111
...drum unit and remove the toner
B
cartridge for the color that is indicated on page 88.)
Cartridge Error
Put the Black (K)
Toner Cartridge back in. 1
The toner cartridge is not installed properly.
1 The toner... If this happens, your administrator to use is shown in the
drum unit.
Access Error
The device is processing. The most errors and perform routine maintenance by Secure ...
Users Manual - English - Page 117
..., General
Setup, Tray Setting).
(See Paper Size and Type on the face up output tray. Pull out the drum unit.
Take out all the toner cartridges, and then put them back into the drum unit. Remove the printed pages and then press Black Start or Color Start.
Troubleshooting
Error Message
Cause
Action
Replace...
Users Manual - English - Page 137
... 7 and Windows Server® 2008 R2) Click the Start button and Devices and Printers. Make sure that the machine is unchecked.
(Windows® XP... is an unprintable area on page 17.)
121 Right-click Brother MFC-XXXX Printer.
There is unchecked.
(Windows® 2000) Click ...black toner is turned on.
Check that the toner cartridge and drum unit are blank.
You can choose
to ...
Users Manual - English - Page 206
... 12, 21, 22, 25 LCD (liquid crystal display 6, 136
M
Machine information how to reset the machine 135 reset functions 134 serial number 134
Macintosh See Software User's Guide.
Maintenance, routine replacing belt unit 82 drum unit 75 toner cartridge 64 waste toner box 88
Manual dialing 44
receive 32, 34
Menu Table 137 Mode, entering...
Advanced Users Manual - English - Page 98
LEFT 1
RIGHT 1
Note If you are returning your 'Exchange' machine. Keep all separate parts, including the drum unit, toner cartridges, and printed materials to use with your machine to Brother as shown in the original carton as part of the machine to the "RIGHT" ...
Quick Setup Guide - English - Page 1
Quick Setup Guide
Start Here
MFC-9970CDW
Please read this Quick Setup Guide for the correct setup and installation.
... Sheet
(USA only)
AC Power Cord
Basic User's Guide
Quick Setup Guide
Starter Toner Cartridges (pre-installed)
(Black, Cyan, Magenta and Yellow)
Drum Unit (pre-installed)
Waste Toner Box (pre-installed)
Belt Unit (pre-installed)
Telephone Line Cord
Safety and Legal...
Quick Setup Guide - English - Page 23
...for the fastest throughput speed.
• Although the Brother MFC-9970CDW can be used at a time. Press Yes for ... and applications. To use the machine from other electronic devices can configure the wireless settings again.
1. Press a ...point/router
d Wired computer connected to display Network Reset, and press Network Reset.
4. For Wireless Network Users
For Wireless Network Interface...
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