Brother International MFC-9840CDW Support Question
Brother International MFC-9840CDW Support Question
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Question posted by hfgeorge on June 18th, 2013
What Is/are The Cause(s) Of A Drum Error?
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Current Answers
Answer #1: Posted by waelsaidani1 on June 19th, 2013 7:29 AM
waelsaidani1
Member since:
May 12th, 2013 Points: 19,501,797
Member since:
May 12th, 2013 Points: 19,501,797
It means the corona wire of drum unit needs cleaning. Steps on how to clean this wire is available here: http://welcome.solutions.brother.com/BSC/public/us/us_ot/en/faq/faq/000000/000200/000008/faq000208_027.html?reg=us&c=us_ot&lang=en&prod=hl2230_us&Cat=7
- If your LEDs still show the same error indication after you have cleaned the corona wire, replace the drum unit with a new one. Please refer to the instructions, http://welcome.solutions.brother.com/BSC/public/us/us_ot/en/faq/faq/000000/000100/000054/faq000154_046.html?reg=us&c=us_ot&lang=en&prod=hl2230_us&Cat=7
Related Brother International MFC-9840CDW Manual Pages
Software Users Manual - English - Page 2
... Printing the Internal Font List...9 Printing the Print Configuration List ...9 Test Print ...9 Duplex (MFC-9840CDW and DCP-9045CDN only 10 Output Color ...10 Restoring default printer settings...10 Calibration ...11 Auto...Quality ...21 Duplex Printing ...23 Watermark ...24 Page Setting ...26 Device Options ...27 Support tab ...30 Accessories tab ...31 Features in the BR-Script (PostScript&#...
Software Users Manual - English - Page 3
... ControlCenter3 ...70 Switching the user interface ...72 Turning the Auto Load feature off...72 SCAN...73 CUSTOM SCAN ...73 COPY ...73 PC-FAX (MFC-9440CN and MFC-9840CDW only 74 DEVICE SETTING...74
SCAN...75 Image (example: Microsoft® Paint)...75 OCR (Word Processing program) ...77 E-mail ...78 File attachments ...78 File ...79
CUSTOM...
Software Users Manual - English - Page 4
DEVICE SETTING...90 Remote Setup (MFC-9440CN and MFC-9840CDW only 90 Quick-Dial (MFC-9440CN and MFC-9840CDW only 90 Status Monitor ...91 User's Guide...91
4 Network Scanning
92
Before using Network Scanning ...92 Network license ...92 Configuring Network Scanning ...92
Using the Scan key...95 Scan to E-mail (PC)...95 Scan to E-mail (E-mail Server, MFC-9840CDW only...
Software Users Manual - English - Page 6
...Turning the AutoLoad feature off...178 SCAN...178 CUSTOM SCAN ...179 COPY / PC-FAX ...179 DEVICE SETTINGS ...179
SCAN...180 Image (example: Apple® Preview 180 OCR (word processing application... PC-FAX (PC-FAX is MFC-9440CN and MFC-9840CDW only 190 DEVICE SETTINGS ...191
Remote Setup (MFC-9440CN and MFC-9840CDW only 191 Quick-Dial (MFC-9440CN and MFC-9840CDW only 192 Status Monitor ...192
v
Software Users Manual - English - Page 21
... allows you to monitor the status of one or more devices, allowing you to display the
status monitor on your computer- c Right-click on the Status Monitor window and choose Location, and then choose the way to get immediate notification of errors such as paper empty or paper jam. b Right-click on...
Software Users Manual - English - Page 22
...selecting the
Status Monitor located in the Start/All Programs/Brother/MFC-XXXX (or DCP-XXXX) on your PC-in the tasktray or on the desktop.... There are two locations where you can check the device status at anytime by condition.
Monitoring the machine's status
The Status Monitor icon ...indicates a warning. „ A red icon indicates a printing error has occurred.
Software Users Manual - English - Page 35
...do not want to use the color calibration data stored in your machine. • Get device data If you click this button, the printer driver will be available in graphical documents.
&#...lines in the quick print setting. • Multiple Page • Manual Duplex (MFC-9440CN and DCP-9040CN only) • Duplex (MFC-9840CDW and DCP-9045CDN only) • Toner Save Mode • Paper Source •...
Software Users Manual - English - Page 68
... on the USB flash memory drive.
„ Unusable Device
This message will appear if your USB flash memory drive is not supported by your Brother machine.
61 Scanning
Changing the default file name
a For MFC-9440CN and MFC-9840CDW, press Menu, 5, 2, 2. c Press Stop/Exit.
2
2
Understanding the Error Messages
2
Once you are familiar with the types...
Software Users Manual - English - Page 69
If your machine is an MFC-9440CN or DCP-9040CN, go to Step d.
Note • Scan type depends on the settings on the Device Button tab, Black Start or Color Start do not change ...the scan configuration. (See E-mail on page 78.)
a Put the document face up in the ADF, or face down on page 73.)
62 If your machine is an MFC-9840CDW...
Software Users Manual - English - Page 70
...or 2sided (S)edge. The machine starts the scanning process. b Press
(Scan). If your machine is an MFC-9840CDW or DCP-9045CDN, go to Image 2
You can change
the settings.
• If you want the...scanned data in black and white, choose black and white in the ADF, or face down on the Device Button tab of the ControlCenter3 configuration. d Press a or b to Step d.
You can scan either ...
Software Users Manual - English - Page 71
... on your machine is an MFC-9840CDW or DCP-9045CDN, go to Step e. If you want the scanned data in color, choose color in scan type on the Device Button tab of the ControlCenter3 configuration... page 73.)
64 If your document layout. Note • Scan type depends on the settings on the Device Button tab, Black Start or Color Start do not change the
(Scan) configuration. (See OCR (Word ...
Software Users Manual - English - Page 176
...USB flash memory drive.
„ Unusable Device
This message will appear if there is already...Error Messages
9
Once you are familiar with the types of the USB flash memory drive is on.
„ Rename the File
This message will appear if your USB flash memory drive is not supported by your Brother machine.
169
Scanning
Changing the default file name
9
a For MFC-9440CN and MFC-9840CDW...
Software Users Manual - English - Page 199
ControlCenter2
Quick-Dial (MFC-9440CN and MFC-9840CDW only)
10
The Quick-Dial button lets you open the Set Quick-Dial window in the Remote Setup Program, so you ... your Macintosh®.
10 Status Monitor
10
The Status Monitor button allows you to monitor the status of one or more devices, allowing you to get immediate notification of errors such as a paper jam. (See Status Monitor on page 138.)
192
Users Manual - English - Page 9
...cause severe damage to the machine during shipping or transport will cause severe damage to the Laser Printer/MFC/Fax machine and will void the warranty. Failure to remove the Toner Cartridge (and Toner Drum... providers, will be the sole liability of the end-user/purchaser. BROTHER LASER PRINTER / MULTIFUNCTION CENTER®/ FAX ON-SITE WARRANTY (Canada only)
For a limited on-site warranty of...
Users Manual - English - Page 120
... off and on a circuit different from that the products
Product Name: MFC-9840CDW
comply with the instructions, may cause harmful interference to radio communications. Important
A
Changes or modifications not expressly approved by one or more of the following two conditions: (1) This device may cause undesired operation. This equipment has been tested and found to comply...
Users Manual - English - Page 132
...drum unit are typically caused by dirt or correction fluid on Fax mode. Suggestions
„ Check that Use Printer Offline is recommended. Right-click Brother MFC-9840CDW...MFC-9840CDW Printer. Right-click Brother MFC-9840CDW Printer. For Example: If you try to see if the LCD is showing an error message. (See Error...This condition is related to all devices that send and receive information on...
Users Manual - English - Page 149
... Cartridge back in the message.
Do one .
(See Replacing the drum unit on page 177.)
The drum unit counter was not reset when a new drum was installed. Change Parts
It is not installed properly.
Press OK and press 1 to choose Drum. Error Message
Cause
Action
Access Error
The device is processing. Wait a few seconds, then turn it back...
Users Manual - English - Page 150
... Brother Customer Service to replace the PF Kit MP. Load the correct size of the drum unit or toner cartridge is not closed completely.
Connection Fail You tried to poll a fax...to replace the laser unit. Make sure that the exhaust outlet isn't blocked by something. Error Message
Cause
Action
Change Parts Laser Unit
It is not spinning follow the suggestions below.
Change Parts PF...
Users Manual - English - Page 151
... 141.) tray of the machine.
Troubleshooting and routine maintenance
Error Message
Cause
Action
Document Jam
The document was too long.
Fuser Error
The temperature of the machine Increase room temperature to allow... Turn off , wait a few seconds, and then turn it again.
C
Drum Error
The corona wires on again.
The machine can be turned off for several minutes ...
Users Manual - English - Page 153
The drum unit and toner cartridges assembly is not installed properly, or one of the color toner cartridges is not possible. Troubleshooting and routine maintenance
Error Message
Cause
Action
Registration
Registration failed.
Wait a few seconds, then turn it on page 172.)
„ Turn off the machine's power switch. duplex scanning. (See Scan on ...
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