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Brother International MFC-7460DN Support Question

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Question posted by pdcmain on September 20th, 2012

Printer Will Not Acknowledge New Toner Or Drum

We have purchased a new toner cartridge and a new drum at the printer's insistence that we replace them. The printer will not acknowledge that the items are new, and continues to tell us to replace them. Help!

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Related Brother International MFC-7460DN Manual Pages

Network Users Manual - English - Page 72

... reading this chapter. 9 Troubleshooting 9 Overview 9 This chapter explains how to check my network devices are working properly. (See page 72.) 67 If, after the successful installation. (See page... your Brother machine. The toner cartridges and drum unit are fully closed. The front and back covers are installed properly. First check the following items are unable to resolve your...

Quick Setup Guide - English - Page 1

... Product Registration Sheet (USA only) AC Power Cord Basic User's Guide Quick Setup Guide Telephone Line Cord Drum Unit and Toner Cartridge Assembly (pre-installed) Safety and Legal booklet WARNING Plastic bags are not toys. Quick Setup Guide Start Here MFC-7360N MFC-7460DN Please read this Quick Setup Guide for the correct setup and installation.

Users Manual - English - Page 4

... for USA and Canada) (MFC-7360N and MFC-7460DN) LX5112002 (French for Canada) (MFC-7860DW) LX5688002 (French for purchase.) Note In Canada, only Visa and MasterCard are available at most Brother retailers. ii cartridge yield is declared in accordance with ISO/IEC 19752. 3 Standard toner cartridge 4 High capacity toner cartridge 5 1 page per job. 6 Drum life is approximate and may...

Users Manual - English - Page 8

... MFC/Fax machine without limitation, ink cartridges, print cartridges, print rolls, thermal paper rolls, toner cartridges, drum ...purchased and used in the form of a Sales Receipt. Operation of the MFC/Fax machine in material or workmanship. When shipping or transporting your MFC/Fax machine, please refer to your Canadian Proof of Purchase in Canada. BROTHER MULTIFUNCTION...

Users Manual - English - Page 13

... using a scanner driver 51 A Routine maintenance 52 Replacing the consumable items 52 Replacing the toner cartridge 53 Cleaning the corona wire 58 Replacing the drum unit 59 B Troubleshooting 64 Error and maintenance messages ...jammed inside the machine 75 Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW)..... 80 If you are having difficulty with your machine 82 Setting...

Users Manual - English - Page 69

..., we recommend that will need to replace the toner cartridge: Replace Toner The machine will change. • Wait to Continue mode (Menu, 1, 8, and choose Continue). Toner Low A Toner Low If the LCD shows Toner Low, buy toner cartridges, please call Brother Customer Service. • We recommend that the machine is a good idea to buy a new toner cartridge and have it ready before you...

Users Manual - English - Page 72

... machine, we strongly recommend the use only Genuine Brother Brand replacement toner cartridges. e Unpack the new toner cartridge. f Pull off the protective cover. We also strongly recommend that is left unpacked for a long time, the toner life will be shortened. • Brother strongly recommends that you continue to the machine and/or may cause damage to use of...

Users Manual - English - Page 73

... the tab to the home position (a) (1). Routine maintenance h Clean the corona wire inside the drum unit by gently sliding the green tab from the drum unit. 57 If you hear it lock into place. g Put the new toner cartridge firmly into the drum unit until you put in properly, the green lock lever will lift automatically.

Users Manual - English - Page 75

.... 59 Replacing the drum unit A Order No. DR-420 A new drum unit can print approximately 12,000 Letter or A4 size single-sided pages. Under ideal conditions, the average drum life is estimated at A approximately 12,000 pages. The machine should be significantly less than this estimate. Routine maintenance d Put the drum unit and toner cartridge assembly back...

Users Manual - English - Page 78

... immediately before you have questions, call your used consumable items to the Brother collection program. e Unpack the new drum unit. Note • Be sure to seal up the used consumable according to local regulations, keeping it in case you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of the...

Users Manual - English - Page 79

...toner cartridge firmly into the new drum unit until you do not, printed pages may separate from the drum unit. If you put the cartridge in properly, the green lock lever will lift automatically. h Put the new drum unit and toner cartridge assembly in the toner cartridge... drum counter A A When you replace the drum unit with a new one, you are installing a new drum unit, press 1. Routine maintenance ...

Users Manual - English - Page 80

.... The temperature of the following: (For MFC-7360N and MFC-7460DN ) See Transferring your machine identifies the error or required routine maintenance and shows the appropriate message. Poor telephone line quality caused a communication error. that the exhaust outlet is not in the drum unit. cartridge, then re-install the toner cartridge in Polled Waiting mode. If the...

Users Manual - English - Page 82

... the problem is turned off. cartridge and then put it again. Error Message Init Unable XX Jam Duplex Jam Inside Jam Rear Jam Tray Limit Exceeded Manual Feed No Paper No Response/Busy No Toner Cause Action The machine has a mechanical problem.  (For MFC-7360N and MFC-7460DN) Received fax messages still in Secure...

Users Manual - English - Page 83

... If the problem continues, call Brother Customer Service. Reset the drum unit counter. (See Replacing the drum unit on page 59.) The drum unit counter was not reset when a new drum was installed. Out...Print operation in process Do one of the following : problem.  (For MFC-7360N and MFC-7460DN ) Transferring your faxes or Fax Journal report on page 69 before disconnecting the ...

Users Manual - English - Page 84

... any important messages. The machine has a mechanical problem.  (For MFC-7360N and MFC-7460DN ) See Transferring your faxes or Fax Journal report on page 53.) If you have set the Toner setting to Continue, the machine will continue to Stop, replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 127.) The paper in the tray is not...

Users Manual - English - Page 102

...switch is turned on.  Check that the toner cartridge and drum unit are installed properly. (See Replacing the drum unit on page 59.)  Check the ...Devices and Printers. Copy difficulties Difficulties Cannot make a copy. Make sure that the machine is in copies. Right-click Brother MFC-XXXX Printer. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer...

Users Manual - English - Page 108

... may affect the print quality, hardware performance, and machine reliability. Examples of the drum unit. (See Cleaning the corona wire on page 58.)  Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)  Put in a new drum unit. (See Replacing the drum unit on page 59.) 92 Hold the assembly level with both hands and gently...

Users Manual - English - Page 109

... tab in the Software User's Guide.)  Choose Reduce Ghosting mode in the printer driver. (See Ghost Reduction Setting in the Software User's Guide.)  Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)  Put in a new drum unit. (See Replacing the drum unit on page 59.)  The fuser unit may be contaminated. Rough-surfaced...

Users Manual - English - Page 111

...; Make ten copies of a blank, white sheet of the drum.  If the unpacked drum unit is not solved, the drum unit may be damaged. Put in a new toner cartridge. (See Replacing the toner cartridge on the OPC drum surface. Clean the drum ABCDEFGH abcdefghijk ABCD abcde 01234 unit. (See Cleaning the drum unit in direct sunlight or room light, the unit...

Advanced Users Manual - English - Page 67

... damage during the life of the used part. Disconnect all separate parts, including the drum unit, the toner cartridges, and printed materials to avoid any reason you installed a new part. b Open the front cover. c Press Stop/Exit. a For MFC-7360N and MFC-7460DN, press Menu, 6, 3. Keep all the cables, and then unplug the power cord from the...