Brother International MFC-7360N Support Question
Brother International MFC-7360N Support Question
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Question posted by aaelegantlimo on August 29th, 2011
We Cannot Get The Printer To Reset When We Placed A New Toner Cartridge In It?
We bought 2 new MFC-7360 printers. We have one new in box and the other needed a new cartridge. Even with the new replacement from the other printer, this one keeps saying we need to replace the toner cartridge. What kind of reset keys or codes do we need to enter?
Current Answers
Answer #1: Posted by meremj on March 24th, 2012 3:53 AM
meremj
Member since:
March 24th, 2012 Points: 1,560
Member since:
March 24th, 2012 Points: 1,560
I don't know whether you have your issue resolved or not.Make sure you are using genuine toner (TN420 or TN450). Install the toner into the drum as per your printer manual, and place the drum back into the printer.close the printer front cover.If it is still displaying message "replace toner" or "drum life ends", open the fron cover again.Press CLEAR or CLEAR/BACK button on your printer keypad.It will ask "reset drum", press *12 then the message will appear ACCEPTED. Now close the front cover and you are done. No more error messages.
Related Brother International MFC-7360N Manual Pages
Users Manual - English - Page 69
... Yield toner cartridge can print approximately 1,200 pages 1. When a toner cartridge is declared in Chapter 1 of the Advanced
User's Guide.)
A
Toner Ended A
When the following message appears on the LCD, you need to replace the toner cartridge:
Replace Toner
The machine will need to be replaced after the LCD shows Replace Toner,
set the machine to keep a new toner cartridge ready...
Users Manual - English - Page 72
... shortened.
• Brother strongly recommends that you put it from the Brother machine, we strongly recommend the use only Genuine Brother Brand replacement toner cartridges. IMPORTANT
• Wait to unpack the new toner cartridge until immediately before you continue to the machine and/or may cause damage to use of Genuine Brother Supplies.
f Pull off the...
Users Manual - English - Page 73
...automatically. If you hear it in the toner cartridge properly or it may have a vertical stripe.
Close
the front cover. g Put the new toner cartridge firmly into
the drum unit until you ...toner cartridge
assembly back into the machine. Routine maintenance
h Clean the corona wire inside the drum
unit by gently sliding the green tab from the drum unit.
57 If you put it lock into
place...
Users Manual - English - Page 78
... light may damage the drum unit.
62 e Unpack the new drum unit. If you place the drum unit and/or the toner cartridge on how to return your hands or clothes, immediately wipe... of disposable paper or cloth underneath it in the machine. If toner scatters on your used consumable according to local regulations, keeping it separate from static electricity, DO NOT touch the electrodes shown...
Users Manual - English - Page 79
... toner cartridge properly or it lock into the
new drum unit until you need to reset the...new drum
unit, press 1.
Resetting the drum counter
A
A
When you replace the drum unit with a new one, you hear it may have a vertical stripe.
Routine maintenance
g Clean the corona wire of the drum unit
by completing the following steps:
a Press Clear. h Put the new drum unit and toner
cartridge...
Users Manual - English - Page 84
... the problem continues, call Brother Customer Service.
It is low.
Buy a new toner cartridge before disconnecting the machine so you will continue to print data until you have set the Toner setting to replace the toner cartridge. The machine has a mechanical problem.
(For MFC-7360N and MFC-7460DN ) See Transferring your faxes or Fax Journal report on page 127...
Users Manual - English - Page 108
...using the recommended paper. Turn off Toner Save mode in the machine menu settings or Toner Save mode in the printer Properties of the driver. (See Toner save in Chapter 1 of the ...the drum unit. (See Cleaning the corona wire on page 58.)
Put in a new toner cartridge. (See Replacing the toner cartridge on page 59.)
92 Hold the assembly level with both hands and gently shake it from ...
Users Manual - English - Page 109
... tab in the Software User's Guide.)
Choose Reduce Ghosting mode in the printer driver. (See Ghost Reduction Setting in the Software User's Guide.)
Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)
Put in a new drum unit. (See Replacing the drum unit on page 17.)
Choose Thick Paper mode in the...
Users Manual - English - Page 111
...
may sometimes stick to copy on page 48.) If the problem is in a new toner
cartridge. (See Replacing the toner cartridge on page 59.)
95 Put in a new drum unit. (See Replacing the drum unit on page 59.)
White Spots on black text and graphics at ...other print media on page 17.)
Do not use label sheets for laser printers, the glue from a label stuck on the OPC drum surface.
Users Manual - English - Page 112
... inside the back cover are set to the same position.
If the problem only occurs during duplex printing, check for torn paper in a new toner cartridge. (See Replacing the toner cartridge on page 53.)
The drum unit may be damaged. Examples of poor print quality
ABCDEFGH abcdefghijk
ABCD abcde 01234
Black lines down the...
Advanced Users Manual - English - Page 10
... you install a new toner cartridge when the LCD shows Toner Ended, the machine will ask if you replace the toner cartridge with a new one, the Continue mode will go back to print the stored faxes. c Press Stop/Exit. If the print quality is OK. If you choose not to 500 faxes in memory.
• (MFC-7360N and MFC-7460DN) If you...
Basics Guide - Page 69
... to keep a new toner cartridge ready for lighter or darker printing, the amount of toner used will reset the Replace Toner mode. The High Yield toner cartridge can print approximately 1,200 pages 1. See Cleaning the machine in Chapter 1 of the Advanced
User's Guide.)
A
Toner Ended A
When the following message appears on the LCD, you need to replace the toner cartridge:
Replace Toner
The...
Basics Guide - Page 72
... protect your machine. If a toner cartridge is caused by the use only Genuine Brother Brand replacement toner cartridges. We also strongly recommend that you continue to use of Genuine Brother Supplies. Hold
the cartridge level with your investment and obtain premium performance from side to side several
times to unpack the new toner cartridge until immediately before you have...
Basics Guide - Page 73
A
Note
Make sure that you put it in the toner cartridge properly or it lock into the machine. g Put the new toner cartridge firmly into
the drum unit until you hear it may ...by gently sliding the green tab from the drum unit.
57
i Put the drum unit and toner cartridge
assembly back into
place.
If you do not, printed pages may separate from left to right and right to left ...
Basics Guide - Page 79
... counter
A
A
When you replace the drum unit with a new one, you need to reset the drum counter by gently sliding the green tab from the drum unit. b When the LCD shows Accepted, close the front cover.
63 If you put in the toner cartridge properly or it lock into
place. If you do not, printed pages may...
Basics Guide - Page 84
... MFC-7860DW) Disconnect the machine from the power for automatic duplex automatic duplex printing, and then press
printing. Buy a new toner cartridge before disconnecting the machine so you replace the toner cartridge. Start. (See Print media on page 127.)
The paper in the tray, and re-set the Toner setting to
Continue, the machine will reset the Replace Toner mode. (See Replacing...
Basics Guide - Page 108
... Toner Save mode in the printer Properties of the driver. (See Toner save in Chapter 1 of the Advanced User's Guide or Advanced tab in a new drum unit. (See Replacing the drum unit on page 59.)
92 Examples of poor print quality
ABCDEFGH abcdefghijk
ABCD abcde 01234
Faint
Recommendation
Take out the drum unit and toner cartridge...
Basics Guide - Page 109
... tab in the Software User's Guide.)
Choose Reduce Ghosting mode in the printer driver. (See Ghost Reduction Setting in the Software User's Guide.)
Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)
Put in a new drum unit. (See Replacing the drum unit on page 59.)
93 Rough-surfaced paper may be contaminated...
Basics Guide - Page 111
...light, the unit
B
Black toner marks across the
may be damaged. page
The toner cartridge may be damaged.
Put in a new toner
cartridge. (See Replacing the toner cartridge on page 48.) If the problem is in a new drum unit. (See Replacing the drum unit on the ... on page 17.)
Do not use label sheets for laser printers, the glue from a label stuck on page 59.)
95
Basics Guide - Page 112
... in the duplex tray, verify that the duplex tray is inserted completely and verify that the back cover is closed completely.
96 Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)
The drum unit may be contaminated. Examples of poor print quality
ABCDEFGH abcdefghijk
ABCD abcde 01234
Black lines down the...
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