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Brother International MFC 7440N Support Question

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Question posted by hillsdiamondbar on April 2nd, 2012

My Copier Is Saying 'drum Error' Can I Reset The Drum Or Do I Need A New One?

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Answer #1: Posted by kevingumpp on August 22nd, 2012 5:49 PM

kevingumpp

Member since:
June 30th, 2012

Points: 33,830

100
points

Open the front door like your going to change a toner cartridge.

Press the Menu / Back Button

The Display should read Replace Drum?

1. for Yes 2. for No

Press the desired button, close front cover, and you should be good to go.

Check and clean the corona and charge grid real good then reset the drum counter. Every one I've seen this on. Sometimes when you clean the drum it will work again. Majority of the time though it seems the drum error will not go away unless you reset the counter. Wether you replace the drum or not I would reset the counter after I clean the drum.

Related Brother International MFC 7440N Manual Pages

Users Manual - English - Page 4

... for USA and Canada) (MFC-7440N) LS0398002 (French for Canada) (MFC-7840W) LS1179002 (French for purchase.) Note In Canada, only Visa and MasterCard are available at most Brother retailers. ii Ordering accessories and supplies For best quality results use . cartridge yield is declared in accordance with ISO/IEC 19752. 2 Drum yield is approximate, and...

Users Manual - English - Page 13

... device 88 LAN connection 88 International ENERGY STAR® Compliance Statement 89 Laser ...Error and maintenance messages 107 Transferring your faxes or Fax Journal report 111 Document jams 113 Paper jams 114 Routine maintenance 118 Cleaning the outside of the machine 118 Cleaning the scanner glass 119 Cleaning the laser scanner window 120 Cleaning the corona wire 122 Cleaning the drum...

Users Manual - English - Page 59

...need more than one number on later. Before you program the machine to work together without any time. The ring patterns below to 'register' the new Distinctive Ring pattern they give you reset... incoming calls. Each telephone number has its incoming calls. Telephone services and external devices What does your telephone company's 'Distinctive Ring' do ? 7 The Brother machine...

Users Manual - English - Page 109

... a slight interruption is crucial to all devices that machine is unchecked. B (For ... overcome this problem. Right-click Brother MFC-XXXX Printer. Menu access difficulties Difficulties The...your machine is showing an error message. (See Error and maintenance messages on a ... 2, 2) are installed properly. (See Replacing the drum unit on page 130.) „ Check the interface...

Users Manual - English - Page 114

...'s environment. Put in a new drum unit. (See Replacing the drum unit on page 126.) „ The drum unit may be damaged. Put in a new toner cartridge. (See Replacing a toner cartridge on page 126.) „ The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 130.) „ Wipe the laser scanner windows with...

Users Manual - English - Page 115

...176; in the input tray. „ Choose Improve Toner Fixing mode in the printer driver. (See Device Options (For Windows®) or Print Settings (For Macintosh®) in the software User's Guide on...paper and other print media on page 14 and Basic tab in a new drum unit. (See Replacing the drum unit on the CD-ROM.) „ The drum unit may be damaged. Put in the Software User's Guide on ...

Users Manual - English - Page 116

Turn over the stack of poor print quality Recommendation „ Check the paper type and quality. Put in a new drum. (See Replacing the drum unit on page 130.) White Spots on the OPC drum surface. Curled or wavy 2.95 in. (75 mm) 2.95 in. (75 mm) „ Make ten copies of a blank, white sheet of...

Users Manual - English - Page 117

... on the CDROM.) „ Clean the scanner window and the corona wire of the drum unit. (See Cleaning the laser scanner window on page 120 and Cleaning the corona wire on page 130.) „ The...on page 130.) „ The fuser unit may be contaminated. Put in a new drum unit. (See Replacing the drum unit on page 126.) „ The drum unit may be on page 130.) „ Make sure that you use paper...

Users Manual - English - Page 118

....) „ Clean the laser scanner window and the corona wire inside the drum unit by sliding the green tab. Clean the drum unit. (See Cleaning the drum unit on page 126.) „ The drum unit may be damaged. Examples of the drum. „ If the unpacked drum unit is in a new drum unit. (See Replacing the drum unit on page...

Users Manual - English - Page 121

...drum unit until you need to check your machine identifies the error...Error Message Cartridge Error Drum End Soon Size mismatch Comm.Error Connection Fail Cause Action The toner cartridge is not the correct size. Poor telephone line quality caused a communication error. B 107 Troubleshooting and routine maintenance Error and maintenance messages B As with a new one. (See Replacing the drum...

Users Manual - English - Page 122

...drum unit. (See needs to be cleaned. Close the front cover of the machine. person's fax machine stopped the call. DR Mode in the machine spinning and that surround the exhaust outlet, and then leave the machine turned on but do one of the following: (MFC-7440N...then reconnect it. (The machine can hear the fan in Use Drum Error The machine is not spinning do not use it . Cleaning the...

Users Manual - English - Page 125

...: „ (MFC-7440N only) See Transferring your PC on page 111.) The drum unit and toner ...new toner cartridge now. Do one . (See Replacing a toner cartridge on page 126.) If the LCD shows Toner Low, you need to transfer. (See Transferring Fax Journal report to another fax machine on page 112 or Transferring faxes to another fax machine on page 112.) Note If there is an error...

Users Manual - English - Page 128

... you have not installed a drum unit or have installed the drum unit improperly, then this , you may cause a paper jam in your Brother machine. • If the error message remains, open the front...get burned. WARNING HOT SURFACE CAUTION To prevent damage to reset the machine. If you have installed both a toner cartridge and a drum unit in the illustration. When you have just used the...

Users Manual - English - Page 134

... some internal parts of the machine, turn off the machine's power switch. When you may need to clean the laser scanner window. You may get burned. 120 a Before you feel anything on the machine's ... line cord. CAUTION DO NOT touch the laser scanner window with water, run your fingers. b Open the front cover and slowly take out the drum unit and toner cartridge assembly. If you ...

Users Manual - English - Page 140

...supplied with ISO/IEC 19752. Note It is over. Toner cartridge Drum unit Order No. TN-330, TN-360 Order No. Actual ...your average type of the consumable is a good idea to keep a new toner cartridge ready for the recommended paper, the life of paper to... that is not a direct equivalent for use paper that will need to replace the consumable items when the machine indicates that the life ...

Users Manual - English - Page 142

... in the machine. Wait to unpack the new toner cartridge until immediately before you continue to seal up the used toner cartridge out of the drum unit. WARNING DO NOT put it in...Brother machine, we strongly recommend the use only Genuine Brother Brand replacement toner cartridge. d Unpack the new toner cartridge. c Push down the green lock lever and take the used toner cartridge tightly in...

Users Manual - English - Page 143

... by gently sliding the green tab from the drum unit. i Close the front cover. e Pull off the machine's power switch or open the ...you put it may have a vertical stripe. If you hear it lock into the drum unit until the LCD returns to the home position (a) (1). f Put the new toner cartridge firmly into place. Troubleshooting and routine maintenance CAUTION Be sure to return the...

Users Manual - English - Page 144

...the actual drum life, we cannot guarantee a minimum number of pages that determine the actual drum life, such as temperature, humidity, type of pages your drum. 1 Drum yield is time to buy a new one. ... the drum unit. (See Cleaning the laser scanner window on page 120.) CAUTION While removing the drum unit, handle it carefully because it is approximate, and may vary by your drum will ...

Users Manual - English - Page 145

... by static electricity, DO NOT touch the electrodes shown in properly, the green lock lever will lift automatically. To prevent damage to unpack a new drum unit until you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in the illustrations. Troubleshooting...

Users Manual - English - Page 147

... installed a new drum unit. b Unplug the machine from the machine. h Wrap the machine in the plastic bag and place it in the drum unit. d Open the front cover. g Close the front cover. Troubleshooting and routine maintenance Checking the Drum life B You can see the machine's drum life on the LCD. a (For MFC-7440N) Press Menu, 5, 3. (For MFC-7840W...