Brother International HL-3170CDW Support Question
Brother International HL-3170CDW Support Question
Find answers below for this question about Brother International HL-3170CDW.Need a Brother International HL-3170CDW manual? We have 2 online manuals for this item!
Question posted by lliewer on December 12th, 2022
Waste Toner Box Error Message
I've correctly replaced my waste toner box but I keep getting an error message saying it needs to be replaced. I've reset it, turned it on and off but the error message presists.
Current Answers
Answer #1: Posted by SonuKumar on December 12th, 2022 9:33 PM
SonuKumar
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Related Brother International HL-3170CDW Manual Pages
Quick Setup Guide - English - Page 1
... the components
Waste Toner Box (pre-installed)
CD-ROM
Drum Unit and Toner Cartridge Assemblies (pre-installed)
(Black, Cyan, Magenta and Yellow)
Belt Unit (pre-installed)
AC Power Cord
Quick Setup Guide Product Safety Guide
ENG Version 0 1 NOTE
Not all models are available in other languages, please visit http://solutions.brother.com/.
(HL-3140CW / HL-3170CDW) In...
Quick Setup Guide - English - Page 33
... BU-220CL
Waste Toner Box WT-220CL
For more information about the consumables for your machine, visit us at http://www.brother.com/original/ or contact your machine's LCD. For more information on your local Brother reseller. Consumables
Consumables
When the time comes to replace consumable items such as toner or drums, an error message will appear...
Users Manual - English - Page 1
... thoroughly before you can get product support, the latest driver updates and utilities, and answers to frequently asked questions (FAQs) and technical questions. Note: Not all countries. Version 0 USA/CAN Please use the machine.
You can find a printed copy in the box. User's Guide
Brother Color Printer
HL-3140CW HL-3150CDN HL-3170CDW
For visually-impaired users...
Users Manual - English - Page 5
... ...102 Deep Sleep mode...102 Auto Power Off ...103
Color Correction...104 Frequency...104 Color Calibration ...104 Auto Registration ...105
4 Routine Maintenance
106
Replacing consumable items...106 Replacing the toner cartridges...110 Replacing the drum units...119 Replacing the belt unit ...128 Replacing the waste toner box ...133
Cleaning and Checking the machine ...140 Cleaning the outside...
Users Manual - English - Page 65
... or Status Monitor icon on startup check box during installation, you have selected the Enable Status Monitor on the taskbar. Driver and Software
Status Monitor 2
The Status Monitor utility is a configurable software tool for monitoring the status of error messages such as paper empty, paper jam or toner
replacement required.
2
Check the device status at...
Users Manual - English - Page 84
...tab, and then click Open Printer Utility. Select the Utility tab, and then click Open Printer Utility.
The toner cartridge is a problem with the toner cartridge, the following these steps...Monitor utility is low. The toner level is a configurable software tool for monitoring the status of the machine;
Updating the machine's status 2
If you see error messages such as paper empty or paper...
Users Manual - English - Page 112
4 Routine Maintenance
4
Replacing consumable items 4
You will need to replace the consumable items when the machine ...Replacing the drum units on page 128. NOTE
The drum unit and toner cartridge are two separate parts.
4
Toner cartridge
See Replacing the toner cartridges on page 133. Order No. BU-220CL
Waste toner box See Replacing the waste toner box on page 110. You can replace...
Users Manual - English - Page 113
LCD messages
Consumable
Approximate life
item to get ready
How to replace the consumable items before the machine stops printing. Toner Low: X
Toner cartridge X = ...Box End Soon Waste toner box 50,000 pages 1
See page 133
WT-220CL
1 Letter or A4 size single-sided pages. 2 Approx.
To avoid any inconvenience, you may vary by type of life. Routine Maintenance
The following messages...
Users Manual - English - Page 114
... Stop
Drum unit
15,000 pages 1 3 4
See page 119
Replace Belt
Belt unit
50,000 pages 1
See page 128
BU-220CL
Replace WT Box
Waste toner box 50,000 pages 1
See page 133
WT-220CL
Replace Fuser
Fuser unit
50,000 pages 1
Call Brother Customer Service for a replacement paper feeding kit 1.
1 Letter or A4 size single-sided pages...
Users Manual - English - Page 139
... of its life. To replace the waste toner
4
box, see Replacing the waste toner box on the LCD, you get a Replace WT Box message. WT Box End Soon 4
WT Box End Soon
If the LCD shows WT Box End Soon, it means the waste toner box is near the end of a waste toner box is turned on.
Replace WT Box 4
When the following message appears on page 133.
Buy a new waste toner box and have it...
Users Manual - English - Page 141
The orange packing pieces are replacing the waste toner box for the first time, and is only necessary when you are installed at the factory to protect your machine during shipment.
135
e Remove the orange ... the green handle of the belt unit and lift the belt unit up, and then pull it . NOTE
This step is not required for the replacement waste toner box.
Users Manual - English - Page 142
... handle of the waste toner box and remove the waste toner box from domestic waste. WARNING
• DO NOT put the waste toner box into a fire. It could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth. (See Product Safety Guide: To use the product safely)
NOTE
• Be sure to seal up the waste toner box tightly in injuries...
Users Manual - English - Page 143
Routine Maintenance
g Unpack the new waste toner box and install the new waste toner box in the machine.
4
h Put the belt unit back in the machine.
137
Users Manual - English - Page 164
... appropriate message. Troubleshooting
Error and maintenance messages 5
As with any sophisticated office product, errors may occur and consumable items may affect the print quality, hardware performance, and machine reliability.
If you get a Replace Belt message.
Press and hold down to use is restricted by yourself. The belt unit is indicated on the LCD, take out the toner...
Users Manual - English - Page 165
... in the back of the machine when you get a Replace Drum: X message. The toner cartridge was jammed in the manual feed slot
feed slot of the machine on page 143).
Jam Inside
The paper is not closed completely or paper was placed in the machine. Troubleshooting
Error message
Cause
Action
Cover is Open
The top cover...
Users Manual - English - Page 166
... Tray
The standard paper tray is not installed correctly. installed or not installed correctly.
If the problem continues, call Brother Customer Service.
160 Troubleshooting
Error message
Cause
Action
Jam Rear
The paper is jammed in the indicated paper tray.
If the machine is not installed Reinstall the Waste Toner Box (see Network User's Guide:
Store Print Log...
Users Manual - English - Page 167
....brother-usa.com/service/
Replace Toner
The toner cartridge is time to replace the 4 drum units. Replace the drum unit for the indicated color.
Replace Fuser
It is time to replace the paper feeding kit. Call Brother Customer Service or a Brother Authorized Service Center to turn it on page 121).
Troubleshooting
Error message
Cause
Action
Registration
Registration...
Users Manual - English - Page 168
...paper in the tray is not the
Load the correct size of paper in the printer driver is not available for size of paper that is telling you get a Replace WT Box message.
162
Troubleshooting
Error message
Cause
Action
Replace WT Box
It is Letter, Legal or Folio.
to replace the waste toner Replace the waste toner box (see Paper Tray
automatic 2-sided printing.
The paper size...
Users Manual - English - Page 201
Appendix
Consumable Items A
Model
HL-3140CW HL-3150CDN HL-3170CDW Order No.
Magenta,
Yellow
Standard Black
Approx. 2,500 pages Letter or A4 page 1
TN-221BK
Cyan, ...3, DR-221CL-BK 4, DR-221CL-CMY 5
Belt Unit
Approx. 50,000 pages Letter or A4 pages
BU-220CL
Waste Toner Box
Approx. 50,000 pages Letter or A4 pages
WT-220CL
1 Approx. Drum Set. 4 Contains 1 pc. Color Drum Unit.
195...
Users Manual - English - Page 204
... retailers. Appendix
Ordering supplies A
For best quality results use .
198 Drum Unit 1 pc. Drum Unit Waste Toner Box Belt Unit
Item TN-221BK (Standard, Approx. 2,500 pages) 1 2 TN-221C (Standard, Approx....-sided pages. 2 Approx.
Drum Unit 1 pc. If you cannot find the supplies you need and you have a Visa, MasterCard, Discover, or American Express credit card, order supplies directly...
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