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Brother International DCP 165C Support Question

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Question posted by bongouie28 on July 23rd, 2011

Print Unable 36 Maintenance Routine

ALWAYS UNABLE TO PRINT

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Answer #1: Posted by ehjohnson7 on July 23rd, 2011 11:35 PM

This answer was accepted by the poster of the original question.

ehjohnson7

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Error Code Cause Solution

10,11,12,1A,1D There is a problem on the duplex unit. Please contact Brother Customer Service from "Contact Us".

30,31,32,33,34,35,36,37
38,39,3C,3E,3F The machine does not work due to a paper jam. Clear the paper jam. (Please refer to "FAQ's & Troubleshooting" for information on the Paper Feed Problem.)

40,42,43,44 The internal temperature is too low or too high. Unplug the machine from the AC outlet and if possible warm or cool the room where the machine is located.

46 The ink absorber pad is full and needs replacing. Please contact Brother Customer Service from "Contact Us".

48 There is a problem on the print head. Please contact Brother Customer Service from "Contact Us".

49 The internal temperature is too low. Unplug the machine from the AC outlet and if possible warm the room where the machine is located.

4F There is a problem on the print head. Please contact Brother Customer Service from "Contact Us".

50,51,52,57,5A,5B,5C,5D,5E,6C,6F,70,71,72,73,7A,7D The machine does not work due to a paper jam or some sensor problem. Clear the paper jam. (Please refer to "FAQs & Troubleshooting" for information on the Paper Feed Problem.) If the problem still continues after clearing the paper jam, please contact Brother Customer Service from "Contact Us".

Answer #2: Posted by kellykhor2u on November 3rd, 2011 1:21 AM

kellykhor2u

Member since:
November 3rd, 2011

Points: 40

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SEE TROUBLESHOOTING & ROUTINE MAINTENANCE CHAPTER IN USER'S GUIDE 36

PRINT UNABLE 36

Related Brother International DCP 165C Manual Pages

Software Users Manual - English - Page 3

...Printing (MFC-6890CDW only 12 Advanced tab...14 Color/Grayscale ...15 Color Settings ...15 Use Watermark...16 Watermark Settings ...17 Other Print Options...19 Support ...28 Using FaceFilter Studio for photo printing...machine is turned Off 32 Printing an image...33 Smart Portrait ...35 Red-eye Reduction...35 Print Expression List...36 Uninstalling FaceFilter Studio ...36 2 Scanning 37 Scanning ...

Software Users Manual - English - Page 10

...printer/multi-function device. Brilliant High Quality Output Printing at : http://solutions.brother.com Features 1 This machine offers many other features. Low Running Cost Whenever a particular ink color requires replacement,...'s Guide for details.) This feature is protected by a firewall, and you are unable to network print, network scan or PC Fax, you only have already been made. Using the ...

Software Users Manual - English - Page 151

... automatically runs and can transfer any faxes on PC startup.) Note • See Troubleshooting and Routine Maintenance in the User's Guide or visit the Brother Solutions Center (http://solutions.brother.com) for ... Fax Msg:001 When you switch your PC on page 151. • (For 11 × 17 printing models) If you receive a fax containing multiple paper sizes (for example, a page of Letter data and...

Users Manual - English - Page 8

...print head resulting from packing the Inkjet MFC/Fax machine without limitation, ink cartridges, print cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts, fixing units, print...for any damage caused from service, maintenance, modifications, or tampering by accident...charge if defective in Canada. BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY ...

Users Manual - English - Page 11

... jam or paper jam 67 Routine maintenance 69 Replacing the ink cartridges 69 Cleaning the outside of the machine 72 Cleaning the scanner 72 Cleaning the machine's printer platen 73 Cleaning the paper pick-up roller 73 Cleaning the print head 74 Checking the print quality 74 Checking the print alignment 75 Checking the ink...

Users Manual - English - Page 19

... 60.) Other messages Check the LCD message. (See Troubleshooting and Routine Maintenance on page 69.) Paper error Put paper in orange when the LCD displays an error or an important status message. Close the cover. (See Error and Maintenance messages on page 64.) Cannot print Replace the ink cartridge with a new one. (See Replacing...

Users Manual - English - Page 46

... Note If your settings, press Color Start. 34 Press OK. Press OK. b Print the index first. (See Print Index (Thumbnails) on page 36. Press OK. f Press Color Start to choose Print Images. a Make sure you have... the image numbers you want to print, press OK to choose your settings. e Press a or b to choose the paper size you are using, Plain Paper, Inkjet Paper, Brother BP71 or Other Glossy...

Users Manual - English - Page 48

.... c If there is put into the properslot. Press OK. h Press Color Start to print images from a digital camera. and Sony Corporation) created this problem. Press OK. Delete and recreate the print order using your camera manufacture's support website or accompanying documentation. 36 Press OK. f Press a or b to correct this standard to make it easier...

Users Manual - English - Page 72

.... Check that the machine is plugged in and that country. The error message will disappear after the machine re-starts printing. 60 Choose Brother DCP-XXXX (where XXXX is your computer. B Troubleshooting and Routine Maintenance B Troubleshooting B IMPORTANT For technical help, you must be easily resolved by yourself. If you bought the machine. Make sure...

Users Manual - English - Page 73

..., make sure that your machine over six months. „ The ink cartridge may cause ink to run. Troubleshooting and Routine Maintenance Printing (continued) Difficulty Suggestions Poor print quality Check the print quality. (See Checking the print quality on page 74.) Make sure that the Printer Driver or Paper Type setting in the menu matches the type...

Users Manual - English - Page 75

... it back in again. 3 If you have correctly inserted the memory card or USB Flash memory drive. 63 Troubleshooting and Routine Maintenance Software Difficulties Difficulty Cannot install software or print 'Device Busy' Cannot print images from within Windows®, take out the memory card or USB Flash memory drive before you start FaceFilter Studio for...

Users Manual - English - Page 76

... four weeks depending on the number of their life. The most errors and routine maintenance messages by yourself. If you need more of the color ink cartridges have reached the end of pages you can correct most common error and maintenance messages are using generic ink the machine cannot detect the ink cartridge. If...

Users Manual - English - Page 77

...closed completely. The machine will stop all print operations. Unplug the device from the memory. message continues, disconnect ...know is in the machine. Troubleshooting and Routine Maintenance Error Message Cause Action Cannot Print Replace XX Ink One or more of ...the LCD display shows Cannot Print. (See Ordering accessories and supplies on page 69.) Clean Unable XX The machine has ...

Users Manual - English - Page 78

...Color Start. (See Loading paper and other operations in progress finish and then try again. Replace the ink cartridges. (See Replacing the ink cartridges on control panel. A foreign object such as a clip or ripped paper is closed Check the Jam Clear Cover is in the machine. Unusable Device Disconnect device...jammed in the machine. Print Unable XX The machine has a mechanical problem. -OR-

Users Manual - English - Page 81

...cartridges in each of their life, for example Black, the LCD shows Cannot Print and Replace BK Ink. 69 To protect your machine. It is low or needs...print head assembly. If one or more ink cartridges have reached the end of the 4 cartridges. Even though the machine tells you pull out the paper support until it clicks. Troubleshooting and Routine Maintenance Routine maintenance...

Users Manual - English - Page 83

...left in the wrong position, clean the print head several times after you install the ink cartridge, check that the ink cartridges are concerned. Troubleshooting and Routine Maintenance CAUTION DO NOT take out ink cartridges... not a brand new one (Did You Change Blck?). If the ink cartridge you mix the color by the expiration date written on your skin. If you do so, it may ask you ...

Users Manual - English - Page 87

...Press OK. 75 Troubleshooting and Routine Maintenance Checking the print alignment B You may void the print head's warranty. B „ If the number 5 samples of the test print that most closely matches number...print procedures at least five times and the print quality is a better match for the clogged color. CAUTION DO NOT touch the print head. The machine starts printing the Print...

Users Manual - English - Page 89

... cartridges on page 69.) c Install the green protective part and then close the ink cartridge cover. b Press the lock release lever to the print head. Troubleshooting and Routine Maintenance Packing and shipping the machine B When you transport the machine, use the plastic tabs on both sides of the machine to your machine and...

Users Manual - English - Page 108

... Low 65 No Cartridges 65 No Paper Fed 66 Out of Memory 66 Print Unable 66 Scan Unable 66 G Gray scale 90 H Help LCD messages 79 using scanner glass 17 ... centers i Solutions Center i warranties iii, iv, vi C Cleaning paper pick-up roller 73 print head 74 printer platen 73 scanner 72 Consumable items 94 Control panel overview 6 ControlCenter See Software User's Guide on LCD 64...

Users Manual - English - Page 109

M Macintosh® See Software User's Guide on the CD-ROM Maintenance, routine replacing ink cartridges 69 Menu Table 79 Mode, entering PhotoCapture 6 Scan 6 O ... 40 DPOF printing 36 from PC See Software User's Guide on the CD-ROM Memory Stick Pro 30 Memory Stick 30 Print Date 40 Print settings Brightness 38 Color density 39 Contrast 38 Paper type & size 37 Print speed & quality...