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Boss Audio BV9967B Support Question

Boss Audio BV9967B Support Question

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Question posted by Randyschnoor on April 22nd, 2023

Touch Screen Problems

the bottom portion of my touchscreen was ant working properly. If I touch settings it takes me to SWC instead

Current Answers

Answer #1: Posted by SonuKumar on April 23rd, 2023 12:26 AM
SonuKumar

Member since:
May 9th, 2021

Points: 16,615,400
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If the bottom portion of the touchscreen on your Boss Audio BV9967B is not working properly and is causing unintended actions like taking you to the SWC (Steering Wheel Control) menu instead of the settings menu, there are a few things you can try:
  1. Calibrate the touchscreen: The first thing you can try is to calibrate the touchscreen to see if that resolves the issue. To do this, go to the settings menu and select "Touchscreen Calibration" or a similar option. Follow the instructions on the screen to calibrate the touchscreen.
  2. Reset the unit: If calibrating the touchscreen doesn't work, you can try resetting the unit to its default settings. To do this, go to the settings menu and select "Reset" or a similar option. Follow the instructions on the screen to reset the unit.
  3. Check for software updates: It's possible that the touchscreen issue is caused by a software bug that has been fixed in a later software update. Check the Boss Audio website or contact their support team to see if there are any software updates available for your BV9967B unit.
  4. Contact support: If none of the above steps resolve the issue, you may need to contact Boss Audio's support team for further assistance. They may be able to offer additional troubleshooting steps or recommend a repair or replacement if necessary.

Hopefully, one of these steps will resolve the touchscreen issue on your Boss Audio BV9967B and allow you to use the settings menu properly.



Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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Related Boss Audio BV9967B Manual Pages

User Manual - Page 2

... card/USB memory device Radio Function Operation Disc Function Operation Play/Eject Disc DVD/VCD Disc Playback CD Disc Playback MP3/WMA Format Disc Playback Touch Menu Function Bluetooth Function Operation iPod function operation External input operation Other Function Operations Rear view function General setting Time setting Language Setup Video Setup Audio setting Steering Wheel Setup...
User Manual - Page 3

INSTRUCTIONS TROUBLE SHOOTING PROBLEM CAUSE Cannot power on Check fuse Some factors cause MPU wrong operation After ignition switch off ,setting Change battery or fuse ...cannot switch language/subtitle Press [RES] button on the panel by penpoint, then, power on Park the car in a safe place, put the car stall in " P " postion, pull up the hand brake, parking brake wire must be grounded PANEL...
User Manual - Page 4

...input. 4.RELEASE Button Press this unit will not be connected to the parking brake system of your video. Right front speaker (+/-) ● Yellow - 12 V Constant ● White/White black - Power... station. If not, the screen will be allowed to watch a video while driving. This is a safety feature designed for the driver not to view your car. Right rear speaker (+/-) &#...
User Manual - Page 6

... anode and cathode of direction control wire of the car with center of touch calibration shall be affected. 14 IIII. To reset functions, click [Reset] icon, all positions on screen, or the accuracy of "+" icon so as to calibrate the screen. Please accurately click all the settings set before shall be allotted so as to select...
User Manual - Page 7

... to select your familiar language. Wallpaper selection Click icon on setup interface to access general setting interface, as shown in right (PIC 5) diagram: At video setting interface, you can set hour and minute. Video setting Click icon on setup interface to access video setting interface, as shown in below PIC 3 diagram: Click icon beside hour and minute to...
User Manual - Page 8

...device being read out, the operation methods are similar to eject the USB device, exit the USB device playback screen first, and then take out the device...device/SD card connected, the unit can switch to reverse video state when reversing the car, and the system shall return to its initial running state, the video signal can conduct the playback of the screen to pop up after reversing the car...
User Manual - Page 9

... display "Connected", otherwise, it has searched the Bluetooth device. When the Bluetooth device matches with the Bluetooth mobile phone. Click during a call so as to check all the phone numbers of missed calls. Missed calls: Touch this button to enter into the radio interface. Sound setting Click [Sound] icon can switch to turn on...
User Manual - Page 10

...touch the chapter icon directly for playing. The previous/next song Touch the button to adjust the volume. Language selection Touch this button to zoom in the device, click [Disc] at title menu interface for playing. Time setting Touch...discs or more. During playing, touch the screen area and the touch menu shall pop up , system will automatically take it to continue to perform ...
User Instructions - Page 2

To ensure safety while driving and to comply with laws, drivers should not watch video or operate the video device while driving.
User Instructions - Page 7

OPEN key Press to make the screen stretching out or go back.
User Instructions - Page 9

...THE PROPER TAB FOR FIXING THE SLIDING METAL HOUSING. METAL STRAP TO BOOST UP THE CAPABILITY OF ANTI-JAMMING, PLEASE FIX THE METAL STRAP ON THE METAL CONNECTED TO THE BOTTOM BRACKET OF THE CAR.... ACCORDING TO THE REQUIREMENT OF THE INSTRUCTION BOOK , THEN INSTALL THE SLIDING METAL HOUSING IN THE CAR AS FOLLOWS. THE CHASSIS OF THE UNIT WEARS A SLIDING METAL HOUSING. UNIT CHASSIS DASH BOARD ...
User Instructions - Page 10

...UIF3FBS$BCJOFU ANTENNA JACK FIXING SCREW BOLT SWC 3.5mm Jack USB JACK SOCKET A YELLOW CAMERA YELLOW VIDEO OUT 1 VIDEO YELLOW VIDEO OUT 2 YELLOW RED WHITE AV IN SOCKET ...B SOCKET A LINE OUT REAR RED WHITE LINE OUT LINE OUT RED FROUT WHITE SUB OUT1 BROWN SUB OUT2 BROWN SOCKET B YELLOW MEMORY B+ 15A BLUE P.ANT...
User Instructions - Page 11

.../left/right, and press volume button to choose previous/next song under Bluetooth mode; Press the volume button to reject incoming calls. Long press to take incoming calls under Disc/SD/USB mode. If there root list menu of the TFT LCD to restore the backlight. 4.EQ Press to enter into...
User Instructions - Page 15

5 8 Screen Angle: select an optimal angle of the monitor. Sliding Left or right 8.Touch to enter into RGB SETUP menu

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