Boss Audio BV9967B Support Question
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Question posted by Randyschnoor on April 22nd, 2023
Touch Screen Problems
the bottom portion of my touchscreen was ant working properly. If I touch settings it takes me to SWC instead
Current Answers
Answer #1: Posted by SonuKumar on April 23rd, 2023 12:26 AM
If the bottom portion of the touchscreen on your Boss Audio BV9967B is not working properly and is causing unintended actions like taking you to the SWC (Steering Wheel Control) menu instead of the settings menu, there are a few things you can try:
- Calibrate the touchscreen: The first thing you can try is to calibrate the touchscreen to see if that resolves the issue. To do this, go to the settings menu and select "Touchscreen Calibration" or a similar option. Follow the instructions on the screen to calibrate the touchscreen.
- Reset the unit: If calibrating the touchscreen doesn't work, you can try resetting the unit to its default settings. To do this, go to the settings menu and select "Reset" or a similar option. Follow the instructions on the screen to reset the unit.
- Check for software updates: It's possible that the touchscreen issue is caused by a software bug that has been fixed in a later software update. Check the Boss Audio website or contact their support team to see if there are any software updates available for your BV9967B unit.
- Contact support: If none of the above steps resolve the issue, you may need to contact Boss Audio's support team for further assistance. They may be able to offer additional troubleshooting steps or recommend a repair or replacement if necessary.
Hopefully, one of these steps will resolve the touchscreen issue on your Boss Audio BV9967B and allow you to use the settings menu properly.
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.
Regards,
Sonu
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