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Blackberry TOUR 9630 Support Question

Blackberry TOUR 9630 Support Question

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Question posted by gojmil on June 22nd, 2014

How Can I Get My Service Books Resent To My Blackberry 9630

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Related Blackberry TOUR 9630 Manual Pages

User Guide - Page 8

...BlackBerry Device Software from a web site...235 Troubleshooting...235 Wireless network coverage...237 Turn on the connection to the wireless network...237 Turn off the connection to the wireless network...237 Turn on or turn off data service or set roaming options...237 Wireless... is low...245 SIM card...246 About the SIM card phone book...246 Add a contact to your SIM card...246 Copy contacts...
User Guide - Page 9

... a phone number...248 Security...249 Security basics...249 Password keeper...251 Encryption...253 Memory cleaning...256 Certificates...257 PGP keys...265 Certificate servers...271 Key stores...273 Smart cards...276 Software tokens...280 VPN settings...281 About security self-tests...282 Verify security software...282 Third-party application control...282 Troubleshooting...286 Service books...
User Guide - Page 17

...; If you are not in the setup wizard, open the email setup screen to send a service book to receive email messages from a specific email message folder to your wireless service plan, this feature might not be supported. If you are switching from another BlackBerry® device that you have not received a registration message from the...
User Guide - Page 25

... key. Related topics Change your ring tone, 11 Answer a second call Depending on your wireless service plan supports SMS text and MMS messaging, the first phone number in the phone application, perform one of the following actions: 23 User Guide Phone Phone Phone basics Find your phone number Perform one of the following actions: • To view your...
User Guide - Page 58

.... 7. Type a name for the email message filter. 6. Set the email message filter options. 9. Press the Menu key. 4. If you must use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for email message filters From: 56 For more information. 1. Click Email Filters. 5. Press the Menu key. 10. Create an email message...
User Guide - Page 92

... screen to send a service book to the wireless network, 237 About wireless coverage indicators, 239 Generate an encryption key, 255 Turn on your device. On the Home screen or in the setup wizard, verify that you have not received a registration message from the wireless network, register your device from the BlackBerry® Internet Service. Related topics Change...
User Guide - Page 96

.... 2. If necessary, click Retrieve Attachment Information. 3. Click Open Attachment. 4. Download a file or an attachment To perform this feature. For more information, contact your wireless service provider or administrator. 1. Press the Menu key. • If you can use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this task, your device.
User Guide - Page 98

...content, such as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. In a file, highlight a link. 2.... Link or Retrieve. Related topics Locate a file saved on your wireless service provider or administrator. 1. Click Copy. 6. Press the Menu key. 5. Click Options. 3.
User Guide - Page 100

... document 1. Documents Open a password-protected .pdf file To perform this task, your wireless service provider or administrator. 1. Press the Menu key. 7. Click Hide Changes. In a ... Changes. For more information, contact your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. Click Yes. Click Move...
User Guide - Page 120

... files between your device and your computer Depending on your BlackBerry® device model or your computer, set the Media Transfer Protocol (MTP) field to On. Turn off mass storage mode or MTP 1. Change how you connect your device to your wireless service provider, mass storage mode or MTP might not be supported...
User Guide - Page 122

...; Media Manager. If you want to transfer files quickly between your media card and your wireless service provider, mass storage mode or MTP might not be supported. Supported audio and video file ... see the online help in a folder, click the Options icon. 2. Depending on your BlackBerry device model or your computer, use Bluetooth® technology to send media files to transfer ...
User Guide - Page 124

... Transfer Protocol (MTP) field to your computer. 2. Click Save. 6. Change how you transfer files between your device and your computer Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported. 1. Press the Menu key. 5. Click Sync Music. 8. For more playlists. • To...
User Guide - Page 125

... there are multiple attachments in an MMS message or highlight a picture on and your wireless service provider or administrator. 1. Click Cancel Download. Open a picture attachment in a message or...that supports this task, Bluetooth® technology must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that you want to save picture files, such as .jpg...
User Guide - Page 127

...mass storage mode or MTP, verify that you have closed the media manager tool of the BlackBerry® Desktop Manager. 125 To zoom to amplify the volume for a video, press the ... of your wireless service provider, mass storage mode or MTP might not support the size or file format of your BlackBerry® device. Troubleshooting I cannot open a media file on your BlackBerry device and...
User Guide - Page 128

...: • Verify that the Picture Quality field is not set to save media files Your BlackBerry® device memory or media card might not be supported. Try performing the following actions: ... device memory or on your wireless service provider, mass storage mode or MTP might not have enough available memory to None or Security Password. Turn on your BlackBerry® device model or your...
User Guide - Page 140

... configuration, you can use the Internet Browser configuration to access web pages that enable you to configure your wireless service provider that supports the BlackBerry Browser, you might use the BlackBerry Browser configuration to change some browser options. Click Save Options. On the Home screen, click the Browser icon. 2. About browser configurations The browser...
User Guide - Page 144

...Home screen might also push updated information to the wireless network. Your device supports different types of the following actions: • To reject all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. On the Home screen or in your BlackBerry® device accepts browser push messages from all browser...
User Guide - Page 290

... send service books to the BlackBerry® Desktop Manager. Click Service Book. 4. Press the Menu key. 6. Click Advanced Options. 3. To restore a service book, press the Menu key. Click Service Book. 4. Click Delete. Click Undelete. 288 Your wireless service provider or administrator can also receive service books on your BlackBerry® device. Delete a service book 1. On...
User Guide - Page 291

.... 3. Click Run. Click Diagnostics Test. 5. Press the Menu key. 7. Click Mobile Network. 3. Click Mobile Network. 3. User Guide Service books and diagnostic reports Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your wireless service provider or administrator might ask you troubleshoot the problem. Your...
User Guide - Page 292

...in a folder, click the Options icon. 2. Click Mobile Network. 3. Press the Menu key. 9. Click Repeat...BlackBerry Device Software on your BlackBerry® device is connected to the wireless network. • If you submit a diagnostic report, your BlackBerry...8226; Try running the diagnostic report again. User Guide Service books and diagnostic reports 2. In the diagnostic report, press the...

Blackberry Knowledge Base Results

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  • KB15486-Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
    ... BlackBerry smartphone message list with the wireless network. Perform a hard reset For instructions, see what service books are required to send and receive information from the BlackBerry smartphone back to  send and receive wireless information. Internet Service account (collaboration server). Tip 7 - and then click  Mobile Network Options If the Network Selection Mode...
  • KB13528-Duplicate email messages are received on the BlackBerry smartphone
    ...are changing or are resent to the BlackBerry ...Service and Desktop redirector then the Desktop (CICAL) Desktop (CMIME) service books will be changed by the BlackBerry Internet Service. BlackBerry® Lotus® Options  - Gmail® The BlackBerry Internet Service...wireless service provider's BlackBerry Internet Service web site and log in the BlackBerry Internet Service...
  • KB13850-What is the wireless Enterprise Activation process
    ... the ETP.DAT message in the Enterprise Activation screen, the BlackBerry smartphone user types the email address and activation password. The Desktop [SYNC] service book is sent to setup a wireless Enterprise Activation process, see the Role of Services Received The BlackBerry smartphone then displays the following data to the BlackBerry smartphone: Calendar entries Address...

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