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Blackberry 8520 Support Question

Blackberry 8520 Support Question

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Question posted by Zoomraider on October 10th, 2013

8520 Completely Frozen

Hi, my 8520 has completely frozen. Have tried pulling the battery, and phone restarts fine, verifying security goes thru fine, then everything works for a few seconds but then everything freezes and none of the keys work. If I plug it in to charge, then the clock appears as normal but nothing happens if I push the buttons.

Current Answers

Answer #1: Posted by TechSupport101 on October 27th, 2013 6:47 AM
This answer was accepted by the poster of the original question.
TechSupport101

Member since:
May 24th, 2013

Points: 12,171,305
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Hi, that may be a software problem, please go to the link below to see steps is how to reload your system.

Thank you!

http://supportforums.blackberry.com/t5/BlackBerry-Device-software/How-To-Reload-Your-Operating-System/td-p/228990

Related Blackberry 8520 Manual Pages

User Guide - Page 23

Complete the instructions on hold , 15 21 Conference calls About conference calls You can create conference call bridge number and access codes. Type a phone number or highlight a ... you with a conference call meeting with your device or computer. During the second call , press the Send key. 2. Click Voice Dialing. 3. Click Save. Conference call meetings allow participants ...
User Guide - Page 30

... your PIN2 code. 8. Click Disable FDN Mode. Press the Menu key. 6. Click Save. Change the contact information. 9. Press the Enter key. Click Options. 4. Press the Menu key. 6. Click FDN Phone List. 5. Press the Menu key. 9. Click Save. 28 Press the Menu key. 7. Click FDN Phone List. 5. Click Enable FDN Mode. 7. From the Home screen, press the Send...
User Guide - Page 31

... you call a contact at the organization quickly by dialing the contact's extension only. Press the Menu key. 7. Highlight a contact. 6. Click Delete. Click Save. In the phone application, press the Menu key. 2. Click Options. 29 Press the Menu key. 3. Likewise, when you add a contact from the codes that you specified in the smart-dialing options...
User Guide - Page 33

... by frequency of the screen. 2. You can make a second call using another phone number, you can switch the phone number that you are on the Phone screen 1. Switch the active phone number You can change the Phone List View field to Yes. 4. Press the Menu key. 3. Click the phone number that you want to Name. • To sort...
User Guide - Page 216

...but does not have access to indicate the current wireless coverage level. Network connection indicators Mobile network 214 The indicator that your BlackBerry® device. 1. To turn off all ...messaging and internet browsing are using your device as it attempts to connect to make a phone call emergency numbers. If the wireless coverage indicators display anything other than 1XEV, 1X, ...
User Guide - Page 219

... Menu key. 9. Click Save. 217 For more information, contact your wireless service plan, you to a GSM® or UMTS network. Click Move. 8. Click Mobile Network. 3. Click Save. Click Mobile Network....receive a prompt when roaming that only phone and SMS text messaging are available. Press the Menu key. 7. Press the Menu key. 5. User Guide Wireless network coverage 5....
User Guide - Page 220

... to a GSM® or UMTS network. Your phone number stays the same when you can access a ... your wireless service provider. To connect to your wireless service provider. Verify the status of the Home screen. When you travel. 1. Click ...you travel internationally. Click Services Status. Press the Menu key. 8. If your device normally connects to a CDMA ...Mobile Network. 3.
User Guide - Page 221

...a Wi-Fi network By default, new Wi-Fi® profiles appear at work, or to a Wi-Fi network. Connect to it , you can also... To return to the Wi-Fi Setup Complete screen, press the Escape key. 5. Your device tries to connect to send and receive email ...Fi profile list. 219 On the Wi-Fi Setup Complete screen, perform any of the mobile network to Wi-Fi networks based on the screen....
User Guide - Page 233

... SMS text messages after the device imports them to No. Set the Leave Messages On SIM Card field to SIM Phone Book. 5. Click Edit. 6. In the contact list, press the Menu key. 2. Click Save. Highlight a contact. 4. To stop storing SMS text messages on your wireless service provider and wireless network, this field...
User Guide - Page 271

... you cannot submit a diagnostic report to a PIN, try submitting the report to specify a recipient each time that you submit a diagnostic report, your device 1. Click Delete or Delete All. Press the Menu key. 7. On the Home screen or in a folder, click the Options icon. 2. Click Mobile Network. 3. User Guide Service books and diagnostic reports...
Version 5.0 User Guide - Page 9

... PIN code...258 Change the display name for a phone number...258 Security...259 Security basics...259 Password keeper...261 Encryption...263 Memory cleaning...266 Certificates...267 PGP keys...275 Certificate servers...281 Key stores...283 Smart cards...286 Software tokens...290 VPN settings...291 About security self-tests...292 Verify security software...292 Third-party application control...292...
Version 5.0 User Guide - Page 33

... have to 5. Press the Send key. 5. Type X and the access code. Make a conference call If your BlackBerry® device. During the second call, press the Send key to the conference call . 1.... your device or computer. To return to the call , press the Menu key. 2. User Guide Phone Conference calls About conference calls You can create two types of conference calls with...
Version 5.0 User Guide - Page 40

From the Home screen, press the Send key. 2. Press the Menu key. 6. Type a name and a phone number. 10. Click FDN Phone List. 5. Press the Menu key. 3. Click FDN Phone List. 5. Press the Menu key. 9. Change a contact in your PIN2 code. 8. Press the Menu key. 7. Click Edit. 8. Change the contact information. 9. Press the Menu key. 10. From the Home screen, press...
Version 5.0 User Guide - Page 42

... use to Yes. 40 From the Home screen, press the Send key. 2. Phone options Turn on a call, you can change call waiting, call , you receive calls to your active phone number only, and any calls that you use as the active phone number. If your wireless service provider has set up your device to...
Version 5.0 User Guide - Page 43

... Most Recent. 6. From the Home screen, press the Send key. 2. Click Options. 4. User Guide Phone 4. Click Save. Hide or display your phone number, change the Phone List View field to No. 6. Press the Menu key. 7. Click Options. 4. Click Options. 4. Click Save. Press the Menu key. 5. Press the Menu key. 3. Click Save. 41 Click Save. Press the Menu...
Version 5.0 User Guide - Page 48

...the work phone number. "Check network" Say this voice command to check the battery power level. On the Home screen or in your wireless coverage level. "Check my phone number"...to . You cannot make a call a specific phone number for dialing extensions, 39 46 For example, if the contact has a work phone number and a mobile phone number, you must turn on Bluetooth technology. "...
Version 5.0 User Guide - Page 183

... is not set to Silent and the Vibration field is not set to Off. Verify that your sound profile, and there is no setting for the number of rings...not subscribe to voice mail. Click Set Contact Alerts. Click Phone or Messages. Click the contact alert. My device is not ringing or vibrating when I receive a call or message Try performing the following actions: • On the Home screen...
Version 5.0 User Guide - Page 242

...screen, click the Manage Connections icon. 2. Click Mobile Network Options. 3. Press the Escape key. Press the Menu key. 5. When your wireless service provider, you might...240 Depending on LED notification for your device. BlackBerry device BlackBerry® Curve8520 smartphone BlackBerry® Curve™ 8530 smartphone Networks • GSM® (including GPRS, ...
Version 5.0 User Guide - Page 259

... a SIM card and you set this feature might not be supported. Press the Menu key. 5. In the contact list, press the Menu key. 2. Click SIM Phone Book. 3. Highlight a contact. 4. Set the Leave Messages On SIM Card field to SIM Phone Book. 5. If you set the Leave Messages On SIM Card field to store SMS...
Version 5.0 User Guide - Page 302

... a PIN, try submitting the report to the Options screen, press the Escape key three times. 300 Press the Menu key. 4. In the diagnostic report, press the Menu key. Click Delete or Delete All. Press the Menu key. 9. Press the Menu key. 6. Click Save. Click Repeat All Steps. • Verify that your device 1. Click Options. 7. Click Mobile Network. 3. Click...

Blackberry Knowledge Base Results

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  • KB14320-How to maximize free space and battery power on the BlackBerry smartphone
    ... than 2 KB. To remove languages from the BlackBerry smartphone, complete the following order: The Low Memory Manager application first asks all Browser tabs are the least frequently accessed. The Application Properties screen appears for example, transitory data such as garbage collection, happens more battery power), it is one of the most effective ways to...
  • KB18127-Configuring a BlackBerry smartphone as a Bluetooth IP Modem on a Mac computer
    Connect to the Internet System Preferences. Click the + button to be unchecked and dimmed as a modem. The Bluetooth Mobile Phone Setup window appears. You will be discoverable. Verify the following steps: On the Home screen of time for this information has been specified, click Connect < Some wireless service providers require different configuration ...
  • KB02867-How to use keyboard shortcuts for BlackBerry smartphones with a trackwheel
    ...key. When using a headset, press the headset button to mute a phone call. To key a phone number that begin typing the appointment information. The letters appear on the Phone...complete the following shortcuts can be used while writing or editing text in the holster. To mute a call, press the button...the Work Mobile Pager Fax , and Other fields, press the appropriate number keys. ...

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