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Blackberry 8310 Support Question

Blackberry 8310 Support Question

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Question posted by aubrey on November 16th, 2009

How Do I Retrieve/restore Emails Automatically Deleted?

My Blackberry Curve 8310 deleted all my emails this past weekend even though "forever" is selected for the keep messages option. I would like to know how to retrieve these deleted emails as they are critical.   

Current Answers

Answer #1: Posted by theEagle2 on November 16th, 2009 11:39 AM
theEagle2

Member since:
February 15th, 2010

Points: 1,320
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I also have a Curve 8310, and according to a few forums I have seen (including this one), there is no way to retrieve emails once they are deleted. Hopefully I am wrong...

Related Blackberry 8310 Manual Pages

User Guide - Page 4

... for a picture ...45 View the number of remaining pictures ...45 Camera options ...46 Camera shortcuts ...13 Camera troubleshooting ...48 Email messages ...49 Email message basics ...49 Email message folders ...52 Sent messages ...52 Email message filters ...54 Email message forwarding ...57 Message options ...58 Message list options ...60 Message shortcuts ...14 Message troubleshooting ...63
User Guide - Page 5

... options ...60 Message shortcuts ...14 Message troubleshooting ...63 Typing ...101 Typing basics ...101 Typing input methods ...103 Spelling checker ...105 Word list ...106 AutoText ...108 Typing shortcuts ...14 Typing troubleshooting ...110 Search ...111 About search ...111 Search for messages ...111 Search criteria ...111 View a list of saved searches ...112 Change a saved search ...112 Delete...
User Guide - Page 6

...121 Reconcile email messages over the wireless network ...121 Delete email messages over the wireless network ...121 Prerequisites: Wireless data synchronization ...122 Synchronize organizer data over the wireless network ...122 About synchronization conflicts ...122 Manage email reconciliation conflicts ...122 Manage data synchronization conflicts ...123 About backing up and restoring device data...
User Guide - Page 60

...key. 5. Select the Spell Check Email Before Sending option. 3. Press the Menu key. 5. You can prevent messages from being forwarded to your BlackBerry® device is associated with an email account that uses the BlackBerry Internet Service. 1. Click Firewall. 3. Click Save. Click Save. Press the Menu key. 6. Reset a blocked message counter 1. Highlight a message type...
User Guide - Page 66

... on, and, in the message options, the Delete On field is set correctly. • Verify that email message forwarding is turned on and that you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer are also deleted from a message list. Some email message folders appear dimmed If...
User Guide - Page 76

... on my device If your BlackBerry® device memory is truncated Try performing the following actions: • Verify that your system administrator. In the device options, click Advanced Options. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in sections. • If "More...
User Guide - Page 81

...: • To change the message, click Edit. Click Send. 79 Delete a message 1. Note: Email messages that you delete using the Delete Prior menu item are viewing the presentation in text view or in a presentation attachment, verify that you are not deleted from an SMS text message 1. Sent messages Resend a message 1. Click Delete. Click Delete Prior. Click Mark Prior Opened...
User Guide - Page 83

...message, click a contact. 2. 5. In the device options, click Advanced Options. 2. In the device options, click Advanced Options. 2. Message options View an address instead of the following actions: • To stop receiving messages...6. Stop receiving messages from the cell broadcast channel, click Disable. • To delete the cell broadcast channel, click Delete Channel. Perform one ...
User Guide - Page 88

... your device deletes the oldest messages from your BlackBerry® device is turned off. If wireless email reconciliation is turned on, and, in the email application on my device If your BlackBerry® device memory is full, your BlackBerry® device is truncated Try performing the following actions: • Verify that you delete in the message options, the Delete On field...
User Guide - Page 91

... up for MMS messaging, this service. Click an email address or MMS phone number. 89 Open an MMS message In a message list, click an MMS message. Perform one phone number associated with your device, the first phone number that your wireless service provider sets up your BlackBerry® device for MMS messaging. MMS messages MMS message basics About MMS messages With an MMS...
User Guide - Page 101

... or More All. I cannot use a blank template to view one type of message in a message list, view your list of saved searches. 99 Your BlackBerry® device receives long messages and attachments in the message options, the Delete On field is set to Mailbox & Handheld, email messages that the file is not copyright protected. • If MMS templates are...
User Guide - Page 117

...an attachment 1. If the message contains more information, contact your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that your wireless service provider or system administrator. 1. Set font options for an attachment. 1. In an attachment, click a link. Click Retrieve Info or View...
User Guide - Page 125

... using the synchronization tool of the BlackBerry Desktop Manager. In the device options, click Security Options. 2. Click Wipe Handheld. 5. To delete all device data Verify that supports this feature and that wireless email reconciliation is associated with an email account that uses a BlackBerry® Enterprise Server that you can back up and restoring device data If you have...
User Guide - Page 231

...email, PIN, MMS, and browser service) on your wireless service provider for more information. 1. Press the Menu key. 10. Delete a wireless network from the preferred wireless network list Verify that your wireless service plan includes this service. 1. In the device options, click Mobile...Contact your BlackBerry® device so that only phone and SMS text messaging services are available.
User Guide - Page 257

Accept a service book 1. Press the Menu key. 5. Delete a service book 1. In the device options, click Advanced Options. 2. To restore a service book, press the Menu key. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can send service books to your device to the BlackBerry Desktop Manager. Click Accept. Highlight a service book. 4. ...
User Guide - Page 263

..., in the message options, the Delete On field is turned off wireless email reconciliation, and then turn it on . • Verify that your email message filters appear in a wireless coverage area, your previous device to email messages. Your BlackBerry® device receives long messages and attachments in a message list If you switch BlackBerry® devices and you restore device data from...
User Guide - Page 265

... cannot add a contact's birthday to reconcile email messages in the email application on your computer. Click Retrieve. In a message list, press the Menu key. To view the slide, highlight the slide. On your computer. 263 Email messages are not deleted during wireless email reconciliation. • In the email reconciliation options, verify that the Delete On field is set to the wireless...
Getting Started Guide - Page 33

... process, you agree with the terms of menu options. Steps? 3 BlackBerry® Curve™ 33 If you will be in the ...Phone Logs. Note: Your BlackBerry device may prompt you for Accept & Login. 3. This password will be prompted to access these information sources and function. Once you are using, the TeleNav GPS Navigator icon might be sent to use , select the option...
Getting Started Guide - Page 42

... not know which email setup option to choose in the Setup Wizard on the BlackBerry CurveSelect the I want to add or create an email address option if the other options do not apply to activate your BlackBerry Curve. 42 BlackBerry® Curve™ On this screen, you can create a new email address for your BlackBerry Curve or associate your BlackBerry Curve with a password...
Getting Started Guide - Page 46

...wireless network you can continue to use any of your BlackBerry Curve is turned on , your area. FPO 46 BlackBerry® Curve™ a) Check that don't require a connection such as typing and saving draft email messages, managing tasks, or using the calculator. To turn it . b) Your BlackBerry Curve should automatically connect to the wireless network in your wireless service...

Blackberry Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • KB00588-Password security for the BlackBerry smartphone
    ...automatically locks the BlackBerry smartphone after a predetermined amount of natural sequences (for example, 1234). To turn on the BlackBerry smartphone. The following steps: Set the value in the  To set a BlackBerry smartphone password On the Home screen of the BlackBerry smartphone, click the Security Options...message is locked automatically. ...is automatically deleted. ...
  • KB14213-Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone
    ..., and email messages are deleted from the BlackBerry smartphone KB14213 08-20-2010 Cause Resolution Call logs, Short Message Service (SMS) text messages, email messages, and calendar entries are not required. This issue may use more than it is located under the application selection window , note the total application space . Desktop Software. Applications that cannot be removed...
  • KB00285-Email messages not deleted after email reconciliation
    ... Delete dialog box, click Yes Open the BlackBerry Desktop Manager and verify that Microsoft Outlook is not configured to automatically empty the folder which permanently deletes email messages.... Home screen select Messages Display the menu and select Select Email Reconciliation Highlight the Change Option If the option is not deleted from the BlackBerry smartphone. The Delete On option is set...

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