Question posted by rosengoebel on March 11th, 2014
Overcharges On Bank Of America Credit Card.
Current Answers
Answer #1: Posted by SoCalWoman on March 11th, 2014 11:36 PM
This is a community Q&A Forum not directly affiliated with Big Fish Games. However, i can get you to the right people for requesting a refund.
Also, if you are noticing unusual charges on your credit card, I strongly urge you to inform your Bank or Creditor immediately of this.
Back to your question: Your options for contacting Big Fish Games Support are as follows:
Telephone: 206-213-5753, Mon-Fri: 9am-5:30pm PST
Email: [email protected]Contact Us Link (below) - provide as much information as possible.
https://bigfishgames.custhelp.com/app/ask
Once at the link:
- Choose Accounts and Purchasing from the dropdown menu under 'Topic'
- Type "Unauthorized charge on my Credit Card" In the Subject line
- Under Details, please include the following information:
- First and Last Name of Cardholder
- Any reference name or number provided next to the charge on your credit card statement, if applicable
- The date your card was charged (purchase date)
- Only the last 4 digits of the credit card charged > Please do NOT provide the entire credit card number in your message.
Continue to fill out the rest of the form and click on submit to send. Due to the nature of you contacting them, you should receive a fairly quick response within 24 to 48 hours.
On a final Note: Membership fees are an average of $6.99/month. So, I believe your card has been charged for two Club accounts each month ($14/month)
Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela
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