Question posted by lou13jen24 on August 13th, 2014
Charged To Credit Card But Did Not Receive Games.
I received a confirmation of 3 different games, but not able to dowload them. How can this be rectified? If cannot download, will I be credited to my credit card?
Current Answers
Answer #1: Posted by BigFishGamesSupport on August 26th, 2014 10:38 AM
BigFishGamesSupport
Member since:
June 27th, 2011 Points: 270,120
Member since:
June 27th, 2011 Points: 270,120
Hi there,
I'm sorry to hear that you're having downloading problems with some of your games. For assistance with this, please contact us here:
https://bigfishgames.custhelp.com/app/ask
Once your Customer Support ticket has been successfully submitted, you'll receive an email confirmation letting you know we got it.
Our Reps will be more than happy to work with you to get the problem resolved!
I'm sorry to hear that you're having downloading problems with some of your games. For assistance with this, please contact us here:
https://bigfishgames.custhelp.com/app/ask
Once your Customer Support ticket has been successfully submitted, you'll receive an email confirmation letting you know we got it.
Our Reps will be more than happy to work with you to get the problem resolved!
Looking for assistance for Big Fish Games? Contact us directly here: http://bigfi.sh/CShelp
Similar Questions
I Bought A Game And Did Not Downloaded Completly, I Deleted From Control Panel
game still in the queu and will not go away. what do I do?
game still in the queu and will not go away. what do I do?
(Posted by ldenterprises595 8 years ago)
How Do I Stop Big Fish Games From Charging My Card
(Posted by pokabo 9 years ago)
How Do I Stop Bigfish Games From Charging My Card Every Month
They do not answer their phone or e-mail. BofA is not very much support.
They do not answer their phone or e-mail. BofA is not very much support.
(Posted by bchance548 11 years ago)
Received Email With Games To Try. Cannot Download Them.
(Posted by sfultz1 12 years ago)
Why Are You Charging My Card For 7.51 Every? Please Stop. Thank You.
(Posted by thekidrew 13 years ago)