Question posted by bchance548 on December 31st, 2012

How Do I Stop Bigfish Games From Charging My Card Every Month

They do not answer their phone or e-mail. BofA is not very much support.  

Current Answers

Answer #1: Posted by tmckelvey82 on December 31st, 2012 3:48 PM
This answer was accepted by the poster of the original question.
tmckelvey82

Member since:
November 2nd, 2011

Points: 359,840
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This should be easy to do online without the need to contact customer support.

First, Click the "My Game Club" tab at the top of the page. This takes you to your main account page. 

Click the blue link on in the bottom left box that says "Cancel My Membership." This will prompt attempts by Big Fish Games to entice you to keep your account. Continue to click "Cancel" until you get to the page that says, "Your Big Fish Game Club membership is now canceled."

Select the reason for your cancellation by clicking the box next to the appropriate option. Then click "Submit." Delete your billing information to ensure that no future membership fees will be charged. Do this by clicking the "Billing and Shipping" tab on the top toolbar. Then click "Delete" under your payment information.


Please be sure to accept this answer and mark as helpful.

Not the answer you were looking for? Then please feel free to resubmit!

Thank you!
Answer #2: Posted by oceanryder on January 4th, 2013 3:34 PM
oceanryder

Member since:
December 23rd, 2012

Points: 70,350
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Ignore as I didn't notice this was resolved. My bad.....

You can cancel your paid membership at any time from the Account Summary section of your 'My Game Club' which is here: https://store.bigfishgames.com/my_account/my_game_club.php

Once your membership is canceled you can easily remove your payment details from the Billing & Shipping page. Simply click the Delete button under the payment method you'd like to remove.

Your Big Fish Games account will remain active even when your paid game club membership is not and you can download and re-install any games that you purchased anytime as well.

If you have any unused Game Club credits they will expire 180 days after you cancel, unless your paid membership is reactivated.


Saor Alba
http://www.yesscotland.net

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