Question posted by lenahicks on September 26th, 2015
Billing Infp
I need to change mdy billing info. I forgot my password and got a new one by email. When I try to sign in my email address is not accepted.
Current Answers
Answer #1: Posted by Odin on September 26th, 2015 4:03 PM
These ridiculous rejections have become increasingly common with various websites. One workaround is to phone the company. (See the contact information here: https://www.contacthelp.com/Big%20Fish%20Games/customer-service.) Otherwise:
- I've found that typing the information by hand (rather than using the system clipboard or a password manager to enter it) will often solve.
- It's also possible that your Internet Service Provider may give you a solution. In the worst case you may have to use a different email address: Gmail will let you receive its mail at your current (other) mailbox.
- It's possible the problem is on your end. If so, follow these steps:
In case the problem is on your end:
- Clear your cache. You'll find specific instructions for your particular browser at http://www.refreshyourcache.com/. Clearing cookies also could help, so you may want to do both. If the problem is not solved...
- Restart your computer. If the problem is not solved...
- It may be necessary to update your browser (or even to switch browsers, in the worst case); links for updating various browsers may be found on this Facebook page: http://www.facebook.com/help.php?page=742
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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