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Bernina 830LE Support Question

Bernina 830LE Support Question

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Question posted by james3336 on June 4th, 2013

Where Is My 830 Machine?????

My new 830 machine hasn't worked correctly since we bought it. The dealer couldn't fix it  and sent it to Bernina per my request.  In April it was sent and Bernina doesn't answer my emails, telephone calls at all.  I need my machine returned in working order.

Current Answers

Answer #1: Posted by Odin on June 4th, 2013 5:40 PM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

Points: 41,236,680
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points
Sorry for your problems. If you got no response to your phone calls and emails, the best next step is complain to the Illinois Attorney General at 217-782-1090. FYI, the company is 

Bernina Of America, Inc.
3702 Prairie Lake Court
Aurora, IL 60504-3135

You can also complain to the Better business Bureau at this BBB page;

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started/?source=cibr&bbbid=0654&bid=3292


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Related Bernina 830LE Manual Pages

Manual - Page 1

... so, you . Therefore, don't hesitate to explore and expand the unlimited world of BERNINA quality and reliability offer you much happiness and great satisfaction while enjoying your local BERNINA dealer and tap into this system, you have established that the BERNINA 830 sewing system offers you must learn all the dreams that our customers have acquired...
Manual - Page 13

... the cable to your BERNINA dealer. 13 Take the sewing-/embroidery computer to the desired length and slip into B or C (USA/Canada only): Use only foot controller type LV1 or WFC1 with sewing computer model 830. Preparation Foot Control Sewing Speed ► sewing speed is controlled by a technician. The LED sewing light illuminates the sewing area with no shadows...
Manual - Page 14

...You can preselect a bobbin fill of the accessories box. 14 If the bobbin is not inserted correctly, an error message is engaged. Preparation Pivotable Triple Spool Holder ► remove spool-pin cover vertically... A is used when winding a bobbin A Bobbin The 830 bobbin, exclusive to ensure correct functioning of scratches or stains to BERNINA, supplies till 40% more lower thread.
Manual - Page 22

... the needle. If the presser foot is level. The fabric may jam. Correct this by placing one or more plates under the presser foot. Preparation Sewing with the Height Compensation Tool The feed-dog works accurately if the presser foot is at an angle when sewing over a thick seam, the feed-dog cannot grip.
Manual - Page 24

... clearance in the groove; there may be skipped stitches or damage to be used. The correct needle size does not just depend on the front of the sewing needle should be taken when matching the needle and thread. Needles Important facts about Thread and... recommended. Use of the groove and can break the thread. 24 As a guide: Replace the needle before starting a new sewing project.
Manual - Page 27

... 30 Corrections 48 Sideways Motion Stitches 48 32 BERNINA Dual Feed 49 Sewing 32 ECO 50 Setup Program 34 ECO Description 50 Entry Screen 34 Display 35 Wallpaper 35 Sewing 36 ... 39 Monitoring 40 Information 41 Update 42 Version 42 Service Data 42 Cleaning the sewing/embroidery computer 43 Cleaning 43 Packing position 43 Calibrating buttonhole foot no. 3A 43...
Manual - Page 32

...width to the beginning of the combination can be moved Manual Buttonhole ► special screen appears ► sew manual buttonhole in 5 or 7 steps (depending on buttonhole type) Programming Buttonhole Length ► icon is...the end of a stitch or stitch combination after programming the length ► if a new length is to be programmed, touch icon again Feed-dog position ► touch the ...
Manual - Page 42

... can be saved on a USB stick and sent to your authorized BERNINA dealer: ► insert the USB stick into your sewing-/ embroidery computer ► touch «LOG» ► after the data is saved remove the USB stick Updating ► insert BERNINA USB stick with the new software version ► touch «Update» ► touch...
Manual - Page 46

...; the Creative Consultant home screen is not shown, select a similar fabric Overview of Sewing Techniques ► the possible sewing techniques appear on selecting a fabric type ‣ Seams ‣ Overcasting ‣ Blindhem ‣ Buttonholes ‣ Zippers ‣ Decorative stitching ‣ Machine quilting ‣ Free-motion stitching ‣ Appliqué ► select the desired...
Manual - Page 55

... medium weight fabrics; Reinforced Overlock For medium-weight knit fabrics and jerseys, overlock seam, flat joining seam Knit Overlock For knit fabrics, machine and hand-made items, overlock seam: sewing and finishing in heavy fabrics, visible seams and topstitching Single Straight Stitch As a connecting stitch between two individual decorative stitch patterns in...
Manual - Page 57

... pre-programmed; you can set the length of section 2 ► the third section is automatically sewn and the sewing computer stops ► the length is not programmed, and must be reset each time a new tapered pattern is closed and the tapering patterns appear 57 you can set the length of section (2) yourself...
Manual - Page 66

... programmed ► for the beginning of the buttonhole ► at the beginning of sewing, step «2» is to be programmed, touch the icon again 66 Buttonholes ...if a new length is activated ► sew first bead ► stop sewing at the desired bead length ► touch «3» ► sewing computer sews straight stitches in reverse ► stop sewing computer at ...
Manual - Page 68

the original settings remain Determining Button Size ► the sewing computer calculates the length of the buttonhole directly from the screen ► confirm the correct size with the icon, the screen automatically changes Corrections for the button thickness ► hold the button against the left side of the buttonhole again Deleting Saved Buttonholes ►...
Manual - Page 71

...9658; touch «Reset» = the saved buttonhole is deleted ► a new buttonhole length can be programmed Sewing on a 2-Hole Button ► check the distance between the holes by turning the...handwheel and adjust the stitch width if necessary ► hold the threads when starting to sewsew on the screen Changing Saved Buttonhole ► select the desired buttonhole type ► ...
Manual - Page 93

... Reposition the work under the worn area before darning if necessary Sewingsew the first ...first length ► continue sewing; cally If the darning becomes distorted Correct with the Balance function see...Sewing ► insert the needle in all fabrics. the sewing computer stops automati- the sewing computer stops automati- this programs the length needed ► continue sewing...
Manual - Page 94

... Double Overlock no. 10 Closed Seam ► overlock seam in loose knits and cross seams in knits and jerseys Sewingsew the overlock seam along the raw edge Knits and jersey ► use a new ball point needle to prevent damaging the loops ► Reverse pattern foot no. 1C ► Overlock foot no...
Manual - Page 102

... any other decorative stitches Sewing Trims ► select cross stitch ► stitch a row, using the seam guide or slide-on table seam guide ► it is important to stitch the first row in a straight line, as it will serve as a reference for the rows that follow ► select a new stitch ► stitch...
Manual - Page 115

... foot ► hold dual feed on black holder with the dual feed engaged. With the BERNINA Dual Feed the top and bottom layer of striped and checkered patterns. If an incorrect presser foot is attached, the sewing computer will appear. Presser Feet Selection ► Reverse pattern foot 1D (standard accessory) ► Zipper...
Manual - Page 164

... petrol, white spirit or any type of universal sewing machine oil in idle, so sewing project is visible ► apply a tiny amount of solvent to clean the sewing computer. 164 Do not use a vacuum cleaner...! ► insert the bobbin ► close bobbin cover door ► briefly run the sewing computer in the hook race ► close the cover ► replace the stitch plate Cleaning...
Manual - Page 187

Sewing Stitch Categorys Practical Stitches Buttonholes Decorative Stitches Florals Florals Sideways Motion Cross Stitches ...Sideways Motion Quilt Stitches Tapering Stitches Skyline Stitches Alphabets Block Double Block Script Quilting Text Comic Sans Monograms Embroidery Motifs 830 BERNINA Collection Louisa Meyer Susanne Müller Diane Gaudynski Alphabets 188 188 188 188 188 188 189 189 189 190...

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