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Asus S550CM Support Question

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Question posted by vickiejadormio on May 30th, 2013

Dvd Tray

I just bought a new Asus Vivobook s550cm.  The DVD Tray button does not work.  After so many attempts to open it by pressing the electronic button, I was able to open it once and put a DVD in it.  It read and ran well.  But when I tried ejecting the DVD it would not open anymore.  I referred to the user manual, it said use the tray butoon if the electronic button will not work.  I followed the instruction but still the tray would not open.  What should I do to make it work?  Otherwise I will return it ot the shop where I bought it and have it replaced with a new unit.

Current Answers

Answer #1: Posted by cljeffrey on May 31st, 2013 12:34 PM
This answer was accepted by the poster of the original question.
cljeffrey

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Sounds like you have received a defective unit. The best thing to do is to return the unit for an exchange. Regarding your disc, you will have to get a small needle and look for the pin hole which you insert and your disc will pop out.

Related Asus S550CM Manual Pages

User's Manual for English Edition - Page 5

...Random Access Memory (RAM) module 88 Replacing the Hard Disk Drive (HDD 91 Installing a new battery pack 95 Appendices DVD-ROM Drive Information (on selected models 98 Blu-ray ROM Drive Information (on selected models... Environmental Regulation Compliance and Declaration 117 ASUS Recycling/Takeback Services 117 Coating Notice 117 Regional notice for Singapore 117 Notebook PC E-Manual 
User's Manual for English Edition - Page 19

...PC to eject the drive tray in case the electronic eject button does not work . You can also use this button to eject the optical drive tray. Manual eject hole The ...drive electronic eject button Press this port to connect your Notebook PC using Kensington® compatible Notebook PC security products. WARNING! Use the manual eject hole only when the electronic eject button does not work ...
User's Manual for English Edition - Page 21

... a local area network (LAN). USB 3.0 port This Universal Serial Bus 3.0 (USB 3.0) port provides a transfer rate of up to 5 Gbit/s and is HDCP compliant for HD DVD, Blu-ray, and other protected content playback.
User's Manual for English Edition - Page 28

... edge of the and down to the bottom of the screen to close an app, tap and hold the app tile and drag it . to a new location. bar. • In a running app and drag it down and slide your finger screen to view the All Apps to pan the screen left...
User's Manual for English Edition - Page 31

... edge to launch the All Apps bar. • In a running apps. the Charms bar. Notebook PC E-Manual 31 To drop the item to view its new location, lift your running app, swipe from the touchpad. Left edge swipe Right edge swipe Swipe from the left edge to shuffle Swipe the right...
User's Manual for English Edition - Page 33

Drag and drop Select an item then press and hold the left button. show all running applications. Using your other finger, slide down Swipe three fingers upward to Swipe three fingers downward to a new location. Three-finger gestures Swipe up Swipe down the touchpad to drag and drop the item to show the Desktop mode. Notebook PC E-Manual 33
User's Manual for English Edition - Page 41

...on your Notebook PC. Notebook PC E-Manual 41 NOTE: Some apps require signing in /out button Windows® Apps These are fully launched. User account Zoom in to organize and easily ...Windows® apps from the Start screen. Start screen The Start screen appears after successfully signing in just one place. Windows® UI Windows® 8 comes with a tile-based user interface (...
User's Manual for English Edition - Page 43

... on the Start screen's thumbnail to go back to the Start screen. NOTE: This hotspot function only works on a running app's thumbnail to go back to the Start screen. For more than one app, ...: Hover your keyboard to go back to the Snap feature under Working with Windows® apps. top side NOTE: You can also press the Windows key on your mouse pointer on the running app or...
User's Manual for English Edition - Page 44

... use the arrow keys to launch it. Double-tap on the app then drag and drop the app to launch an app. Press to a new location. 44 Notebook PC E-Manual Working with Windows® apps Use your mouse pointer over the app then left-click or tap once to browse through the apps...
User's Manual for English Edition - Page 62

Select Connect to the Network and Sharing Center window then tap Set up a new connection or network. 8. Return to the Internet then tap Next. 62 Notebook PC E-Manual 7.
User's Manual for English Edition - Page 74

...settings apply to access BIOS and Troubleshoot During POST, you turn on or restart your Notebook PC then press during system bootup and requests you to the following information for system startup in the following circumstances: •... settings or run the BIOS Setup. • You have installed a new system component that you change the default BIOS settings except in the Notebook PC.
User's Manual for English Edition - Page 77

... password: 1. Select Yes in the current password then press . 3. Copyright (C) 2012 American Megatrends, Inc. To lock an interface: 1. Aptio Setup Utility - Type in the confirmation box then press . Select Lock. Copyright (C) 2012 American Megatrends, Inc. Leave the Create New Password field blank then press . 4. On the Security screen, select I /O Interface Security...
User's Manual for English Edition - Page 81

... Flash Internal Pointing Device Wake on Lid Open [Enabled] [Enabled] Press Enter to run the utility to its default settings. ASUSTek Easy Flash Utility FLASH TYPE: Winbond 25X/Q Series Current BIOS Platform: S550 Version: 102 Build Date: Aug 26 2012 Build Time: 20:36:16 New BIOS Platform: Unknown Version: Unknown Build Date...
User's Manual for English Edition - Page 83

Restart your PC screen, read the bullet points to learn more about using this option then tap Next. 5. In the Reset your Notebook PC then press during POST: 1. Ensure that your system. Tap your PC. Tap Reset your preferred reset option: Just remove my files or Fully clean the drive. 6. Use Reset your PC...
User's Manual for English Edition - Page 85

... password then tap Continue. 7. NOTE: We strongly recommend that you would like to prevent data loss in an external device or DVD. 8. Follow the succeeding steps to complete the system image recovery procedure. Type your Notebook PC stops working. 4. In the Advanced options screen, select System Image Recovery. 5. Notebook PC E-Manual 85
User's Manual for English Edition - Page 88

... same. Installing a Random Access Memory (RAM) module WARNING! Pull out the cover to ensure maximum compatibility and reliability. Refer to the following steps when installing a new RAM module into your Notebook PC. IMPORTANT! Remove the screws on RAM module upgrades for your Notebook PC. B. Disconnect all the connected peripherals, any telephone...
User's Manual for English Edition - Page 93

HDD HDD bay Notebook PC E-Manual 93 Reattach and tighten the screws that the port connectors of your HDD are not obstructed by any part of the HDD bay. G. Ensure that you removed earlier. Place the new HDD in the HDD bay as illustrated below. H.
User's Manual for English Edition - Page 98

... regions as defined in "Region Definitions" below. Changing the region code after that all DVD movies be limited to a particular region (usually coded to the region at the expense ..., shipping and resetting costs will require factory resetting which it can purchase an optional DVD viewer software to protect against unlawful content duplication. Copyright laws require that will be ...
User's Manual for English Edition - Page 100

..., Macao, Japan, Korea (South and North), South East Asian countries and their territories; Australia and New Zealand. China and Mongolia. Blu-ray ROM Drive Information (on selected models) The Blu-ray ROM ... NOTE: Refer to view high definition (HD) videos and other disc file formats such as DVDs and CDs. Region C Central, South Asian, Eastern European countries and their territories;
User's Manual for English Edition - Page 116

....eu. Reduced solid waste through providing compatible spare parts such as batteries, power supplies, the keyboard, the memory, and if available the CD drive or DVD drive. 6. For more information on the EU Flower label, please visit the European Union Eco-label website at high volume levels for easy upgrades and...

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