Asus K55A Support Question
Asus K55A Support Question
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Question posted by graemebell87 on March 9th, 2013
Asus K55a Laptop Pc Will Not Start Up Boot Up At All
my bran new asus k55a laptop is only 5 days old and it was working untill about an hour ago
i turnd it off and now it will not start up or boot up at all
all i get is the asus start screen then a blackscreen nothing more
i do not have a windows 8 recover disk
Requests for more information
Request from ilios2112 on March 9th, 2013 2:50 PM
Were you making any changes before you turned it off? Also, is it plugged in when you are turning it on?
i was watching a film when when it finished is when i turnd it off i made no changes to it at all
Were you making any changes before you turned it off? Also, is it plugged in when you are turning it on?
Responses to this request
Response submitted March 9th, 2013 4:38 PMi was watching a film when when it finished is when i turnd it off i made no changes to it at all
Request from ilios2112 on March 9th, 2013 2:52 PM
Can you get into the BIOS to see if the hard drive is detected?
i have tryd strate from taking my finger off the pow on button
i have tryd to get in to the bios by useing F2 on start up continued tapping F2 key to the black dead screen
Can you get into the BIOS to see if the hard drive is detected?
Responses to this request
Response submitted March 9th, 2013 4:40 PMi have tryd strate from taking my finger off the pow on button
pushed all of the F keys 1 at a time on powering it up
no i cant get in to the ios at all
the only creen that shows on the laptop is the ASUS black start up screen then nothing but a black screen with the power light on
Response submitted March 10th, 2013 5:41 AMi have tryd to get in to the bios by useing F2 on start up continued tapping F2 key to the black dead screen
the bios is non accessable
the cd/dvd drive spins on start up can hear it spin to reconise then nothing from there
Current Answers
Answer #1: Posted by cljeffrey on March 11th, 2013 3:54 PM
cljeffrey
Member since:
July 17th, 2012 Points: 1,054,453
Member since:
July 17th, 2012 Points: 1,054,453
Sounds like your system is not posting. Try removing the battery and ac adapter. Keep pressing the power button to make sure all power is completely drained. Next connect the ac adapter and power on your computer. Are you still unable to post?
Restart your computer and keep pressing F9. You will have to do this a couple times to get into the recovery partition. Once inside, reset to factory settings.
If you are still having problems, then you will have to send the unit in for service or exchange for another if you are still under the return policy in which you purchased it from.
Restart your computer and keep pressing F9. You will have to do this a couple times to get into the recovery partition. Once inside, reset to factory settings.
If you are still having problems, then you will have to send the unit in for service or exchange for another if you are still under the return policy in which you purchased it from.
Answer #5: Posted by ilios2112 on March 10th, 2013 5:45 PM
ilios2112
Member since:
March 9th, 2013 Points: 0
Member since:
March 9th, 2013 Points: 0
There are a cuple of things you can try.
1. Try to access the recovery partiion by pressing f8. It took me 10 tries to do this so I would keep trying. Once in there you have a few options. You can start Windows in safe mode and go from there.
2. You can take out the hard drive and connect it to another computer and run tests.
Answer #6: Posted by ilios2112 on March 9th, 2013 6:57 PM
ilios2112
Member since:
March 9th, 2013 Points: 0
Member since:
March 9th, 2013 Points: 0
When the ASUS screen comes up, press f2 to get into the BIOS. Once there check to see if your hard drive is listed. At the same time check the boot sequence. It sounds like your os can't be found, but usually it gives you a message.If you need a Win8 boot disk you can always find one online.
I also have a K55 since last September. No issues.
Related Asus K55A Manual Pages
User's Manual for English Edition - Page 4
... Service warning label A-34 CDRH Regulations A-34 Macrovision Corporation Product Notice A-35 CTR 21 Approval(for Notebook PC with built-in Modem A-36 European Union Eco-label A-38 Global Environmental Regulation Compliance and Declaration A-39 ASUS Recycling/Takeback Services A-39 Copyright Information A-40 Limitation of Liability A-41 Service and Support A-41
Notebook...
User's Manual for English Edition - Page 6
... various components in this manual. Knowing the Parts Gives you information on the Notebook PC's components.
3. IMPORTANT! TIP: Tips for special situations.
Notebook PC User Manual Using the Notebook PC Gives you information on using the Notebook PC's components.
5. Getting Started Gives you to complete certain tasks safely and effectively.These notes have different degrees...
User's Manual for English Edition - Page 33
... will display a message on the screen when you turn ON the Notebook PC, it will first run the BIOS Setup to set or modify the system configuration, press [F2] upon bootup to boot from your Notebook PC before turning it ON.
Before bootup... that will reduce air circulation such as a permanent part of the Notebook PC's architecture.The POST includes a record of a new operating system.
User's Manual for English Edition - Page 39
...be found in the BIOS Setup.
Power Management Modes
The Notebook PC has a number of these features through the operating system.
When you resume your work if any are made through the Power menu in the Windows.... Shut Down will close all applications and ask if you want to save your work , your Notebook PC is not in use to maximize battery life and lower Total Cost of Ownership (...
User's Manual for English Edition - Page 91
...;a��i�n� Advanced Chipset Boot Security Save & Exit
Start Easy Flash ASUS FancyStart POST Logo Type Play POST Sound Speaker Volume ASUS EASY OVER-CLOCK Internal Pointing Device
[Disabled] [Static] [No] [4] [Turbo] [Enabled]
Press ENTER to run the utility to the Notebook PC and power on the Notebook PC.
3. You must Restore Defaults on...
User's Manual for English Edition - Page 93
... before performing system recovery on your hard drive and creates two new partitions"C"(40%) and"D"(60%). 5. Recover Windows to Microsoft,you may...Start Menu, go to start creating the Recovery DVD. 3. Notebook PC User Manual
A-17 Insert a blank
writable DVD into the optical drive and click Start to All Applications > ASUS and then click
AI Recovery. 2. Visit the ASUS website at www.asus...
User's Manual for English Edition - Page 94
...: DO NOT remove the Recovery disc, unless instructed to boot from the Recovery DVD.
3.
Follow the onscreen instructions to restore the image. 4. Unstable power supply may be powered ON.
2.
Select OK to your Notebook PC when performing system recovery.
Visit the ASUS website at www.asus.com for updated drivers and utilities. A-18
Notebook...
User's Manual for English Edition - Page 117
... and Support
Visit our multi-language web site at http://support.asus.com
Notebook PC User Manual
A-41
OR (3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF ASUS, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY. Limitation of Liability
Circumstances may...
User's Manual for English Edition - Page 118
..., Manufacturer:
Address, City:
ASUSTek COMPUTER INC. Country:
TAIWAN
Authorized representative in Europe:
ASUS COMPUTER GmbH
Address, City:
HARKORT STR. 21-23, 40880 RATINGEN
Country:
GERMANY
declare the following apparatus:
Product name :
Notebook PC
Model name :
K55V, A55V, R500V, K55A, A55A, R500A, U57A
conform with the essential requirements of the following directives:
2004...
User Guide for English Edition - Page 4
......10 Working with Windows® apps 12 Launching apps 12 Closing apps...12 Customizing apps on the Start Screen 12 Accessing All Apps 13 Charm bar...15 Inside the Charm bar 16 Snap feature...17 Wi-Fi connection 18 Disabling Airplane mode 18 Enabling Wi-Fi 18 Function keys...20 Function keys for ASUS...
User Guide for English Edition - Page 8
Sign in to proceed.
3.
The Start screen appears next, indicating that you have successfully signed in using your Notebook PC.
e7495_Win8_User_Guide.indd 8
8/13/12 2:47:54 PM...® 8. Click on the touchpad or press any key on your Notebook PC .
2. The Windows® 8 lock screen appears after the Notebook PC boots up Windows® 8
To access Windows® 8 from Shut Down, Sleep...
User Guide for English Edition - Page 9
...Windows® apps
Zoom in to your Notebook PC. It helps organize all the programs and applications you can use while working on your Microsoft account before they are fully ... allows you can be customized to provide a one place. Start screen
The Start screen appears after successfully signing in /out button for work and play on your user
account. It also includes the following...
User Guide for English Edition - Page 10
...mouse pointer then click on the Start screen's thumbnail to revert back to launch the Charm bar...PC. The functions in these hotspots can be activated using the touchpad.
Hotspots
Onscreen hotspots allow you launched more than one app, slide down to a new location. Hover your mouse pointer until it changes to launch programs and access the settings of your mouse pointer to the Start screen...
User Guide for English Edition - Page 11
... then click on the recent app's thumbnail to revert back to that app. e7495_Win8_User_Guide.indd 11
11
8/13/12 2:47:56 PM Hotspots on the Start screen
Hotspot upper left corner
lower left corner
upper and lower right corner
Action
(1) Hover your mouse pointer then click on the recent app's thumbnail to...
User Guide for English Edition - Page 12
...Start screen, right-click on the
app to activate its
settings then click on the app to browse through the apps. To resize an app, right-click on the icon.
Working with Windows® apps
Use your Notebook PC...a new location.
Press enter to launch it . Launching apps
Position your mouse pointer on the app then drag to a hand icon.
2. To unpin an app from the Start screen using...
User Guide for English Edition - Page 13
... + Z. The All Apps icon is automatically selected so just press enter.
Horizontal scroll bar
Launching the All Apps screen Right-click on your Start screen, you can also open other applications like the exclusive ASUS Software apps bundled with your Notebook PC through the All Apps screen. e7495_Win8_User_Guide.indd 13
13
8/13/12 2:47:59 PM
User Guide for English Edition - Page 14
Right-click on the app to add on the Start screen. 2. Click on the Start screen 1. Position the mouse pointer over the app you want to activate its settings.
3. Adding more apps on the icon.
14
e7495_Win8_User_Guide.indd 14
8/13/12 2:48:00 PM
User Guide for English Edition - Page 15
...of your Notebook PC. e7495_Win8_User_Guide.indd 15
15
8/13/12 2:48:01 PM Charm Bar
Launching the Charm bar
NOTE: When called out, the Charm bar initially appears as a set of the screen. Use your ...mouse pointer on the right side of your screen. Charm bar
The Charm bar is a toolbar that allow you to launch...
User Guide for English Edition - Page 16
... also use this to revert back to a recently opened app. Start This tool reverts the display back to share applications via social networking sites or email.
From the Start screen, you to access and share files with the devices attached to your Notebook PC such as an external display or printer. Inside the Charm...
User Guide for English Edition - Page 30
To shut down list then click OK.
30
e7495_Win8_User_Guide.indd 30
8/13/12 2:48:17 PM Select Shut Down from the drop-down from the desktop.
1. Click Settings > Power > Shutdown. Shutting down your Notebook PC
Shutting down your Notebook PC can be done on the Start screen or from the desktop, press alt + f4 to launch the Shut Down window. Launch the Charm bar. 2.
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