Question posted by monzieann1 on November 25th, 2014
How To Get A Response From Amazon About An Undelivered/missing Order
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Current Answers
Answer #1: Posted by Odin on November 25th, 2014 6:45 PM
Odin
Member since:
April 10th, 2010 Points: 41,236,630
Member since:
April 10th, 2010 Points: 41,236,630
Just phone. Call 866-216-1072. Customer service by phone is prompt and for matters like this very helpful.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Answer #2: Posted by Martisa on December 6th, 2014 9:20 PM
Martisa
Member since:
December 6th, 2014 Points: 2,400
Member since:
December 6th, 2014 Points: 2,400
You need to file an A-to-z Guarantee Claim! To do so log in to your account, and go to your orders. Find the order you're having t he problem with, and click file a claim and report it! For information visit http://www.amazon.com/gp/help/customer/display.html?nodeId=541260
I hope this helps!
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