Acer Chromebook Spin 713 CP713-2W Support Question
Acer Chromebook Spin 713 CP713-2W Support Question
Find answers below for this question about Acer Chromebook Spin 713 CP713-2W.Need a Acer Chromebook Spin 713 CP713-2W manual? We have 2 online manuals for this item!
Question posted by yougogurl50 on August 29th, 2023
Acer Chromebook Blank Screen
I have an Acer Chromebook Spin CP713-2W laptop. Today I noticed that the screen went blank. It powers on and the battery is charged, I can hear the fan running and backlit keyboard is working but the display is black. I tried holding the power button until it turned off and closed the lid. I waited a minute then open it up and it powers on but the screen is still black. What the heck! I don't have it loaded with a bunch of apps etc... I'm at a loss. I've had it for less than 3 years I hope it's not dying because this Chromebook wasn't cheap. Please advise. Thanks
Current Answers
Answer #1: Posted by SonuKumar on August 29th, 2023 9:33 PM
SonuKumar
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May 9th, 2021 Points: 16,623,780
Member since:
May 9th, 2021 Points: 16,623,780
Reset the BIOS. The BIOS is a small program that controls the basic functions of the laptop. Resetting the BIOS can sometimes fix problems with the display. To reset the BIOS, follow the instructions in your laptop's manual.
Update the drivers. The drivers are software that allows the laptop to communicate with its hardware. Outdated or corrupted drivers can cause problems with the display. To update the drivers, go to the Acer website and download the latest drivers for your laptop model.
Take it to a repair shop. If you've tried all of the above and the screen is still blank, then it's time to take it to a repair shop. There could be a more serious problem with the laptop that requires professional attention.
- high chances of issue with display card for screen
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.
Regards,
Sonu
Your search handyman for all e-support needs!!
Answer #2: Posted by HelpHero on August 30th, 2023 6:03 AM
HelpHero
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September 3rd, 2022 Points: 523,380
Member since:
September 3rd, 2022 Points: 523,380
Oh no, I'm sorry to hear about the issue you're experiencing with your Acer Chromebook Spin CP713-2W. It must be frustrating to have a blank screen despite the laptop powering on. But don't worry, let's try a few troubleshooting steps to see if we can resolve the problem.
1. First, let's perform a hard reset. Disconnect the charger, remove any external devices connected to the Chromebook, and then press and hold the refresh key (typically located above the number 4 key) and the power button at the same time for about 10 seconds. After that, release the keys and try turning on the laptop again.
2. If the screen remains black, it's worth checking if the display brightness is set to the lowest level. Pressing the brightness up key (usually represented by a sun icon) on the keyboard could increase the screen brightness. Give that a try and see if there's any change.
3. Another possibility is that the Chromebook is in tablet mode. If it was accidentally switched to tablet mode, the display may not turn on automatically. Try switching the device back to laptop mode by rotating the screen fully or by pressing the dedicated toggle key (usually located on one of the sides of the laptop).
4. If none of the above steps work, it could be a hardware issue. In that case, I'd recommend reaching out to Acer's customer support or taking your Chromebook to an authorized service center to diagnose and fix the problem.
Since your Chromebook is within 3 years of purchase, it might still be covered under warranty, which can provide you with the necessary assistance. Remember to have your purchase details and any relevant warranty information ready when contacting customer support.
They will be able to guide you through the troubleshooting process and help you find the best solution. I hope this helps, and I wish you the best of luck in getting your Acer Chromebook back up and running smoothly!
I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers.
Helphero
Related Acer Chromebook Spin 713 CP713-2W Manual Pages
Safety Guide - Page 6
...• Avoid tensing your muscles or shrugging your shoulders. • Install the external display, keyboard and mouse properly and within
comfortable reach. • If you view your monitor more than... hours, wearing incorrect glasses or contact lenses, glare, excessive room lighting, poorly focused screens, very small typefaces and low-contrast displays could stress your eyes from drying out. ...
Safety Guide - Page 14
...: 45% - 80%), wellventilated area. We recommend that you plan to the battery/ device. Continuous charging can cause battery deformation or damage.
• The charging port must be used with Acer charging equipment. Do not leave your computer
Guidelines for safe battery usage
Warning
When using your device's battery completely discharged for a long period of time; Use of a non...
Safety Guide - Page 15
.../or damage. Keep batteries away from children. Failure to prolong the lifetime of the battery, charging will must be charged and discharged hundreds of batteries in a humid, ...batteries. Do not pierce, open or disassemble the battery. Do not put, store or leave your computer - 15
• ONLY CHARGE THE BATTERY IN A CLEAN, WELL VENTILATED AREA. When the operation time becomes noticeably...
Safety Guide - Page 21
Acer ENERGY STAR qualified ... devices when using your laptop under the following conditions. Remember to the settings in Power Management). • Wake the computer from sleep mode by pushing keyboard or moving mouse. ...prohibited or when it may be attracted to the device, and persons with the hearing aid. Warnings and regulatory information - 21
Note
Information in this device requires ...
User Manual - Page 2
...page. The information contained in or sign up your Acer ID to change without notice. Model number Serial number Date of purchase Place of...by copyright laws. Acer Chromebook Spin 713 / Acer Chromebook Enterprise Spin 713 Covers: CP713-2W This revision: May 2020
Important
This manual contains proprietary information that do not apply to your Acer product
Go to www.acer.com/register-product...
User Manual - Page 3
... new Google™ Account 4 Browse as a guest 4 Sign in to your Google Account 5
Your Acer Chromebook tour
6
Front view 6
Keyboard view 7
Function keys 7 Touchpad 8
Right view 9
Left view 10
USB 3.2 Gen 1 information 10... the
Chrome Web Store or Google Play Store. 24
How to use your Chromebook when
there's no internet 24
Gmail Offline 25 Google Drive 25
Settings
27
...
User Manual - Page 4
... to useful web services developed by selecting Browse as well.
First-time sign-in your Chromebook
On the Chromebook keyboard, press the power button located at the right hand side of Service. Select Create a Google Account to set up . A "Welcome" screen will then download any available system updates, so you don't already have one way...
User Manual - Page 5
... your Google Account
If you already have a Google Account, enter your username and password in the sign-in box that will be able to your Chromebook
Enter your primary Google Account.
User Manual - Page 6
A light next to the webcam indicates
that you are done setting it up, let us show you around your new Acer Chromebook. Your Acer Chromebook tour
YOUR ACER CHROMEBOOK TOUR
Now that the webcam is active.
2
Touchscreen
Displays computer output, supports multi-touch input.
3
Microphones
Internal microphones for video
1
Webcam
communication.
Front view
1
3
2
# Icon ...
User Manual - Page 7
... function keys each have a specific function.
Function keys
The computer uses function keys or key combinations to access some hardware and software controls, such as screen brightness and volume. Keyboard view
Your Acer Chromebook tour - 7
1
2
# Icon Item
Description
1
Keyboard
For entering data into your computer.
User Manual - Page 8
Your Acer Chromebook tour
Icon
Function Reload Full-screen Next window Brightness down Brightness up Mute Volume down Volume up and down on its surface. Increases the screen brightness. Action
Gesture
...)
Tapping the touchpad with two fingers or pressing (and holding) Alt on the keyboard and tapping the touchpad with one finger both fingers to scroll horizontally.
Select the ...
User Manual - Page 9
... button
Turns the computer on and off.
Fully charged: The light shows blue when in
Connects to the provided USB Type-C power adapter and to USB devices with a USB Type-C connector. Supports DisplayPort™ over USB-C™. Battery indicator
Indicates the computer's battery status. Right view
Your Acer Chromebook tour - 9
# Icon 1 +/2 3
4
1 2 34
Item
Description
Volume control...
User Manual - Page 10
... a headset with a USB Type-C connector. Your Acer Chromebook tour
Left view
1 234
# Icon 1 2 3
Item
USB Type-C port with DC-in
USB port Headset/speaker jack
Description
Connects to the provided USB Type-C power adapter and to 3 A at 5 V DC for USB charging. • DC-in: requires power adapter or power source providing 45 W at
5~20 V. Connects to...
User Manual - Page 11
Rear view
Your Acer Chromebook tour - 11
1
# Icon Item
1
Ventilation and cooling fan
Bottom view
Description
Allows the computer to stay cool. Do not cover or obstruct the openings.
Deliver stereo audio output. Do not cover or obstruct the openings.
1
2
# Icon Item
1
Ventilation and cooling fan
2
Speakers
Description
Allows the computer to stay cool.
User Manual - Page 13
Click
again to return window to your Chromebook. Some icons may not be applicable to previous position. Launcher
Select the Launcher... bookmark (save ) webpage links to this extension list.
11
Select to the
icon.
Simply start typing to take up the entire screen. Below the search box are your frequently-used apps. To see all ).
8
Bookmark (save ) a link to the currrent ...
User Manual - Page 17
... of document you can easily access files both from Downloads to create documents on your Chromebook. Select the Launcher icon. 2. Sync files from Google Drive and those that are stored....
From the Apps list, select the Google Drive icon. 2. Because your Chromebook makes heavy use the keyboard shortcut + + . Apps & extensions - 17
Difference between Drive and Files apps
Google...
User Manual - Page 27
... of the screen.
2.
Select Settings icon. 3. To show the advanced settings, scroll to add additional languages. 6. Scroll down and select Language in the Languages and input
section. 5. SETTINGS
Settings - 27
Use the settings menu to adjust the various options for keyboard input, under Input method select
the checkbox next to your Chromebook. Select...
User Manual - Page 28
... can browse through random order daily. If the date or time is incorrect on your Chromebook. In the Appearance section, select Browser themes. 4. Settings
Changing the clock settings
You can...time zone on your wallpaper to cycle through the categories in the lower-right corner of the screen.
2. Select Settings icon. 3. Select Advanced. 4. In the Personalization section, select Wallpaper (...
User Manual - Page 29
...update is available, this topic. Select the Status area of the
screen. 2. Setting up your printer, reference Google's own Chromebook Help to find a theme that you'd like to try out, select ... Apps (or type "Get Help"). 3. To access Chromebook Help, do the following: 1. Select Restart to Chrome. Once you turn on your keyboard or select the Launcher
icon. 2. Press the Search key...
User Manual - Page 30
Visit www.acer.com to Google Drive and waiting for example, removing your computer. Select Settings icon. 3. 30 -
Completely resetting your Chromebook is known as "Powerwashing", which ... lower-right corner of the screen.
2. Select Advanced. Select About Chrome OS from your hard drive. Resetting your Chromebook
There may be displayed on your Chromebook will remove all apps that ...
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