How Do I Get My Refund From The Co.

Return / Exchange Policy

If you are not satisfied with your purchase, return it to us for an exchange or refund. We exchange or refund any merchandise in resalable condition with a copy of your original invoice. If the merchandise was purchased at a store, it must be returned to a store in person. Please do not send merchandise that was purchased at one of our store locations for return. Our Distribution Center cannot process any store returns. Our stores do not accept any returns or exchanges by mail.


For returns related to purchases made in conjunction with gift card special events, the company reserves the right to zero out the gift card value, to reduce the value of the refund by a pro rata share of the gift card value, or to provide merchandise credit only.



Return of Merchandise Purchased Online:
We refund any merchandise in resalable condition with a copy of your original invoice. If your merchandise was purchased online, you have a couple of options. You can 1) visit any Abercrombie & Fitch store or 2) send it back to our Standard Return Address at A&F Returns Department, 200 Abercrombie Way, New Albany, OH 43054, USA. If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice. There is a $7.00 charge to use this service. This will be deducted from your refund. If your merchandise was purchased at a store, it must be returned to a store in person.

All returns will be credited back to the original payment type. Please note that if you return merchandise without a receipt or invoice, we will provide you with a merchandise credit for the last known value of the item.




Exchange of Merchandise Purchased Online:
We exchange any original condition merchandise with a copy of your original invoice. If it was purchased online, you have a couple of options. You can 1) visit any Abercrombie & Fitch store or 2) send it back to our Standard Return Address at A&F Returns Department, 200 Abercrombie Way New Albany OH 43054, USA. If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice. There is a $7.00 charge to use this service. This will be deducted from your refund.



Return/Exchange of a Store Purchase:
If you are not satisfied with your purchase, and the merchandise is in its original condition, return it for an exchange or refund in any of our abercrombie stores worldwide, subject to the terms below. Our stores do not accept any returns or exchanges by mail.

If you have the original receipt, Abercrombie & Fitch will refund the item based on the original form and amount of payment. An Abercrombie & Fitch merchandise credit will be issued for any returns of previously exchanged merchandise or for returns of purchases made with a gift card. Without the original receipt, an Abercrombie & Fitch merchandise credit will be issued for the current local price of the item. Abercrombie & Fitch may limit the number of returns allowed without original receipt. All returns made in a country other than the original country of purchase will receive a merchandise credit in the local currency of the current price of the item at the location processing the return.

If the price of the merchandise you purchased is reduced and you present your original sales receipt and the merchandise within (14) days of the original date of purchase, we will refund the difference between the two prices. Only one price adjustment per item is permitted. Abercrombie & Fitch reserves the right to request an I.D. during any transaction or to deny any refund, exchange or price adjustment. All sales of Gift Cards are final and will not be refunded. This policy does not affect your statutory rights.

US only: If your check is returned unpaid for insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality. Source(s): http://www.abercrombie.com/anf/customerS…

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