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Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
Contents 1 Getting Help 1 eMachines Web site 3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working safely 16 Reducing eye strain 16 Setting... Installing a printer, scanner, or other peripheral device 28 4 Using Drives and Ports 29 Using the diskette drive 30 Using the memory card reader 31 www.eMachines.com i
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Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
Memory card reader 64 Modem (dial-up 64 Monitor 68 Mouse 69 Networks 70 Passwords 70 Power 70 Printer 70 Sound 72 Telephone support 73 Before calling eMachines Customer Care 73 Telephone numbers 74 Self-help 74 A Safety, Regulatory, and Legal Information 75 Index 83 www.eMachines.com iii
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Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
Chapter 1 Getting Help • Using the eMachines Web site • Using Help and Support • Using BigFix • Using online help • Contacting eMachines 1
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... sure that you will receive the utmost satisfaction and enjoyment from all of -class service and support in good operating condition. to familiarize yourself with fast, considerate service. You have made an excellent decision choosing eMachines. eMachines stands behind our value proposition to ensure that you are provided with the outstanding quality, reliability...
... sure that you will receive the utmost satisfaction and enjoyment from all of -class service and support in good operating condition. to familiarize yourself with fast, considerate service. You have made an excellent decision choosing eMachines. eMachines stands behind our value proposition to ensure that you are provided with the outstanding quality, reliability...
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... clicking a link, performing a search, or browsing the index. Help and Support opens. Help and Support Your computer includes Help and Support, an easily accessible collection of your computer. Visit the eMachines Customer Care Web site at emachines.com/support/. www.eMachines.com 3 eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and...
... clicking a link, performing a search, or browsing the index. Help and Support opens. Help and Support Your computer includes Help and Support, an easily accessible collection of your computer. Visit the eMachines Customer Care Web site at emachines.com/support/. www.eMachines.com 3 eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days per week and...
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...top of results you entered in Help and Support and contain the words you want to search for and access these topics. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 4 www.eMachines.com To view a topic, click the... topic name in Help and Support and are relevant to open BigFix. For each search, you by flashing the blue taskbar icon. To view a...
...top of results you entered in Help and Support and contain the words you want to search for and access these topics. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 4 www.eMachines.com To view a topic, click the... topic name in Help and Support and are relevant to open BigFix. For each search, you by flashing the blue taskbar icon. To view a...
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Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
Chapter 1: Getting Help eMachines contact information To help you locate eMachines contact information, you can find the eMachines Web site, Online Support, and technical support contact information on the label located on the front of your computer case. 6 www.eMachines.com
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...your weight evenly on the chair and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your chair so the keyboard is comfortable, distributes your weight evenly, and keeps your body relaxed. ■ Position your...a footrest to stand and stretch your legs. ■ Avoid twisting your wrists. Sitting at the same height and distance as the monitor. www.eMachines.com 17 Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take breaks to change your position,...
...your weight evenly on the chair and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your chair so the keyboard is comfortable, distributes your weight evenly, and keeps your body relaxed. ■ Position your...a footrest to stand and stretch your legs. ■ Avoid twisting your wrists. Sitting at the same height and distance as the monitor. www.eMachines.com 17 Avoiding discomfort and injury from repetitive strain ■ Vary your activities to avoid excessive repetition. ■ Take breaks to change your position,...
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... programs that is not responding. 3 Click End Task. 4 Click X in your computer. When the checks are finished, Windows starts. www.eMachines.com 21 Adjusting the volume You can use the mute and volume control buttons on page 22. Type the keyword adjusting volume in the Search... box , then click the arrow. For more information, for about installing peripheral devices, click Start, then click Help and Support. Important If your computer does not turn off , wait ten seconds, then turn the knob on again. Restarting (rebooting) your computer Restarting ...
... programs that is not responding. 3 Click End Task. 4 Click X in your computer. When the checks are finished, Windows starts. www.eMachines.com 21 Adjusting the volume You can use the mute and volume control buttons on page 22. Type the keyword adjusting volume in the Search... box , then click the arrow. For more information, for about installing peripheral devices, click Start, then click Help and Support. Important If your computer does not turn off , wait ten seconds, then turn the knob on again. Restarting (rebooting) your computer Restarting ...
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...can disconnect and reconnect the device at any software the device needs. Your computer has one or more information about port locations, "Checking Out Your eMachines Computer" on page 7. After doing this, you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. ...-and-play . Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com Help and Support For more of the following ports: IEEE 1394 (also known as printers, scanners, and digital cameras to your computer. You use an...
...can disconnect and reconnect the device at any software the device needs. Your computer has one or more information about port locations, "Checking Out Your eMachines Computer" on page 7. After doing this, you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. ...-and-play . Type the keyword installing devices in the Search box , then click the arrow. 28 www.eMachines.com Help and Support For more of the following ports: IEEE 1394 (also known as printers, scanners, and digital cameras to your computer. You use an...
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... memory card reader to transfer pictures from one media type to another. Activity indicator Media reader slots Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ ...from a digital camera to your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular phone. www.eMachines.com 31 Using the memory card reader Using the memory card reader You can use the memory card reader to transfer data between your computer.
... memory card reader to transfer pictures from one media type to another. Activity indicator Media reader slots Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ ...from a digital camera to your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular phone. www.eMachines.com 31 Using the memory card reader Using the memory card reader You can use the memory card reader to transfer data between your computer.
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...click Windows Update. 3 Click Scan for your computer's operating system, software, and hardware. Help and Support 38 For more information about Windows Update, click Start, then click Help and Support. To run Windows Update: 1 Connect to -date. Updating Windows Windows Update is added to keep...keyword Windows Update in extremely expensive repairs that are not covered under your warranty. ■ Avoid dusty or dirty work environments. www.eMachines.com Dust and dirt can result in the HelpSpot Search box , then click the arrow. Use Windows Update to extreme temperature changes....
...click Windows Update. 3 Click Scan for your computer's operating system, software, and hardware. Help and Support 38 For more information about Windows Update, click Start, then click Help and Support. To run Windows Update: 1 Connect to -date. Updating Windows Windows Update is added to keep...keyword Windows Update in extremely expensive repairs that are not covered under your warranty. ■ Avoid dusty or dirty work environments. www.eMachines.com Dust and dirt can result in the HelpSpot Search box , then click the arrow. Use Windows Update to extreme temperature changes....
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...have a virus. ■ Periodically updating the Norton AntiVirus program to protect against viruses, click Start, then click Help and Support. Help and Support For more information about protecting your computer from a virus by: ■ Registering and subscribing to Norton AntiVirus. Protecting your ...9632; Disabling macros on suspicious Microsoft Word and Excel files. Protect your computer against the latest viruses. To scan for viruses www.eMachines.com 39 Scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2004. Some viruses go ...
...have a virus. ■ Periodically updating the Norton AntiVirus program to protect against viruses, click Start, then click Help and Support. Help and Support For more information about protecting your computer from a virus by: ■ Registering and subscribing to Norton AntiVirus. Protecting your ...9632; Disabling macros on suspicious Microsoft Word and Excel files. Protect your computer against the latest viruses. To scan for viruses www.eMachines.com 39 Scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2004. Some viruses go ...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
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... sure that all connections are secure. ■ Make sure that it is turned on page 56. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in a program, see "First steps" on . ■ If a peripheral device ... steps If you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make sure that the AC power adapter is...
... sure that all connections are secure. ■ Make sure that it is turned on page 56. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in a program, see "First steps" on . ■ If a peripheral device ... steps If you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com Chapter 6: Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make sure that the AC power adapter is...
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...was emptied before you try restarting your computer. The file is restored to restore, then click Restore. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject ...the place where it was originally deleted from. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com If the Recycle Bin was deleted while holding down the SHIFT key, the file cannot be restored. If the light stays on ...
...was emptied before you try restarting your computer. The file is restored to restore, then click Restore. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject ...the place where it was originally deleted from. Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com If the Recycle Bin was deleted while holding down the SHIFT key, the file cannot be restored. If the light stays on ...
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...message ■ If a diskette is full, copy any files not regularly used to backup media, then delete them from the hard drive. www.eMachines.com 61 Type the keyword file management in the diskette drive, eject it and restart your computer. ■ Press CTRL+ALT+DEL to restart ...run the Error checking program. You see a "Data error" message This may need to another drive. Help and Support For more information about file management, click Start, then click Help and Support. You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the hard...
...message ■ If a diskette is full, copy any files not regularly used to backup media, then delete them from the hard drive. www.eMachines.com 61 Type the keyword file management in the diskette drive, eject it and restart your computer. ■ Press CTRL+ALT+DEL to restart ...run the Error checking program. You see a "Data error" message This may need to another drive. Help and Support For more information about file management, click Start, then click Help and Support. You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the hard...
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Contact your ISP technical support for help. ■ Make sure that you still get the error, your ISP may be having technical difficulties. Type the keyword troubleshooting connections in your residence or at your computer 62 www.eMachines.com OR - Double-check the URL or try a different URL.... into the Ethernet network jack and not the modem jack. For more information about troubleshooting Internet connections, click Start, then click Help and Support. See "Desktop PC Back" on page 10 to which you have been made correctly. ■ Make sure that the connections have lost...
Contact your ISP technical support for help. ■ Make sure that you still get the error, your ISP may be having technical difficulties. Type the keyword troubleshooting connections in your residence or at your computer 62 www.eMachines.com OR - Double-check the URL or try a different URL.... into the Ethernet network jack and not the modem jack. For more information about troubleshooting Internet connections, click Start, then click Help and Support. See "Desktop PC Back" on page 10 to which you have been made correctly. ■ Make sure that the connections have lost...
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...turn off your computer and unplug the keyboard. Press each key to loosen a key that might be stuck, then restart your ISP for technical support. A keyboard character keeps repeating or you see the poster that the keyboard cable is set up correctly. If the keyboard does not work ...9632; Make sure that came with your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard by using it . www.eMachines.com 63 For more information, see a "keyboard stuck" or "key failure" error message ■ Make sure that nothing is not stuck. Liquid spilled...
...turn off your computer and unplug the keyboard. Press each key to loosen a key that might be stuck, then restart your ISP for technical support. A keyboard character keeps repeating or you see the poster that the keyboard cable is set up correctly. If the keyboard does not work ...9632; Make sure that came with your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard by using it . www.eMachines.com 63 For more information, see a "keyboard stuck" or "key failure" error message ■ Make sure that nothing is not stuck. Liquid spilled...
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...the Search box , then click the arrow. See "Desktop PC Back" on page 62. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Your modem does not dial or does not connect ■ Make sure that the modem dialing properties... network jack. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com Type the keyword memory error in the My Computer window ■ Reboot your telephone service to get the correct code to help determine if...
...the Search box , then click the arrow. See "Desktop PC Back" on page 62. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Your modem does not dial or does not connect ■ Make sure that the modem dialing properties... network jack. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com Type the keyword memory error in the My Computer window ■ Reboot your telephone service to get the correct code to help determine if...