Service Manual
Page 5
... the system for proper homing of the systems components, system calibrations, ensuring ground integrity of operation for removing and replacing Xerox spared parts. Section 10 - Section 4 - This section also covers the Service Diagnostic functions of this Manual Frontis -...exploded diagrams and detailed parts lists for the WorkCentre C2424 Copier-Printer and the most common Xerox supplies used for this manual. Service Manual i Theory of Operation This section contains the basic theory of the system, and resetting NVRAM. It also includes printer self-maintenance functions...
... the system for proper homing of the systems components, system calibrations, ensuring ground integrity of operation for removing and replacing Xerox spared parts. Section 10 - Section 4 - This section also covers the Service Diagnostic functions of this Manual Frontis -...exploded diagrams and detailed parts lists for the WorkCentre C2424 Copier-Printer and the most common Xerox supplies used for this manual. Service Manual i Theory of Operation This section contains the basic theory of the system, and resetting NVRAM. It also includes printer self-maintenance functions...
Service Manual
Page 21
... Control Panel 8-7 Service Manual xvii White Stripes (Pinstripes 5-32 Wrinkling 5-33 Image is Offset or Cut-Off 5-34 Poor Ink Adhesion, Poor Image Durability 5-34 Analyzing Service Test Prints 5-35 Test Print Examples 5-35 6 Adjustments and Calibrations System Alignments...Homing the Head Tilt Gear 6-5 Homing the Process Gear Drive Train 6-8 Manual DADF to Scanner Calibration 6-9 Jet Substitution Mode 6-12 Resetting NVRAM 6-13 7 Cleaning and Maintenance Inspection 7-2 System Self-Maintenance 7-3 Printhead Maintenance Cycle (Eliminate Light Stripes 7-3 Paper Preheater Cleaning (...
... Control Panel 8-7 Service Manual xvii White Stripes (Pinstripes 5-32 Wrinkling 5-33 Image is Offset or Cut-Off 5-34 Poor Ink Adhesion, Poor Image Durability 5-34 Analyzing Service Test Prints 5-35 Test Print Examples 5-35 6 Adjustments and Calibrations System Alignments...Homing the Head Tilt Gear 6-5 Homing the Process Gear Drive Train 6-8 Manual DADF to Scanner Calibration 6-9 Jet Substitution Mode 6-12 Resetting NVRAM 6-13 7 Cleaning and Maintenance Inspection 7-2 System Self-Maintenance 7-3 Printhead Maintenance Cycle (Eliminate Light Stripes 7-3 Paper Preheater Cleaning (...
Service Manual
Page 101
... pick rollers in the 525-sheet feeder tray(s). 2. pick assembly. 3 1. Replace the 525-sheet feeder. 5 1. Step 3. feeder. 1,0XX.6x Errors - 525-Sheet Feeder program faults a. Reset NVRAM. Error Messages and Codes 3-9 Unplug all connectors to the system. 5. sheet feeder. Complete. 2. Did this correct the problem? Replace the 525-sheet feeder. 4 1. Replace the...
... pick rollers in the 525-sheet feeder tray(s). 2. pick assembly. 3 1. Replace the 525-sheet feeder. 5 1. Step 3. feeder. 1,0XX.6x Errors - 525-Sheet Feeder program faults a. Reset NVRAM. Error Messages and Codes 3-9 Unplug all connectors to the system. 5. sheet feeder. Complete. 2. Did this correct the problem? Replace the 525-sheet feeder. 4 1. Replace the...
Service Manual
Page 102
... the system program (idiags) entry point cannot be opened for the system (see "Ensuring Ground Integrity" on the sytem. 3. ROM could not be found. d. Reset NVRAM, and then retest. I/O Circuit Board Fault 2,001.47: The print engine cannot detect the presence of the I /O Board. 2,0XX.6x Errors - I/O Board... Ensure ground integrity for reading (idiags). 2,006.65: This fault code indicates a problem with the system program. Replace the EEPROM chip. 3-10 WorkCentre C2424 Service Manual a. Power on page 4-73). Reset NVRAM and retest. b. 2,0XX.4x Error -
... the system program (idiags) entry point cannot be opened for the system (see "Ensuring Ground Integrity" on the sytem. 3. ROM could not be found. d. Reset NVRAM, and then retest. I/O Circuit Board Fault 2,001.47: The print engine cannot detect the presence of the I /O Board. 2,0XX.6x Errors - I/O Board... Ensure ground integrity for reading (idiags). 2,006.65: This fault code indicates a problem with the system program. Replace the EEPROM chip. 3-10 WorkCentre C2424 Service Manual a. Power on page 4-73). Reset NVRAM and retest. b. 2,0XX.4x Error -
Service Manual
Page 105
... motor current. 3. Remove the waste tray and printhead and look for ink shards in the system. 2. Is the process gearbox damaged? Run the X-axis Motor test to Step 3. 3 1. axis motor. 6 1. Did the test fail? Reset NVRAM and then retest. b. d. Reboot the system. Ensure the wiring around...Homing the Process Gear Drive Train" gearbox. Replace the EEPROM chip. Troubleshooting Procedure Step Questions and Actions Yes No 1 1. Look for ink build-up any ink or debris which may be restricting movement of the tilt drive. 2. Did this fix the problem? Go to Step 4. 4 1....
... motor current. 3. Remove the waste tray and printhead and look for ink shards in the system. 2. Is the process gearbox damaged? Run the X-axis Motor test to Step 3. 3 1. axis motor. 6 1. Did the test fail? Reset NVRAM and then retest. b. d. Reboot the system. Ensure the wiring around...Homing the Process Gear Drive Train" gearbox. Replace the EEPROM chip. Troubleshooting Procedure Step Questions and Actions Yes No 1 1. Look for ink build-up any ink or debris which may be restricting movement of the tilt drive. 2. Did this fix the problem? Go to Step 4. 4 1....
Service Manual
Page 106
... Replace the EEPROM chip. d. Go to Step 5. drum assembly. 4 1. Go to Step 4. 3 1. Are the values within normal operating range? Reset NVRAM and retest. b. Check the current values. 3. Check the current values. 3. Software fault. 5,006.68: Software fault. 5,007.60: Software fault....: PostScript failed to Step 3. 2 1. Software fault. 5,009.62: There were errors during imaging. c. Reboot the system. 3-14 WorkCentre C2424 Service Manual Go to fill the race buffer during imaging. Is the wiring faulty? Replace the wiring harness or Y-axis motor. Replace the...
... Replace the EEPROM chip. d. Go to Step 5. drum assembly. 4 1. Go to Step 4. 3 1. Are the values within normal operating range? Reset NVRAM and retest. b. Check the current values. 3. Check the current values. 3. Software fault. 5,006.68: Software fault. 5,007.60: Software fault....: PostScript failed to Step 3. 2 1. Software fault. 5,009.62: There were errors during imaging. c. Reboot the system. 3-14 WorkCentre C2424 Service Manual Go to fill the race buffer during imaging. Is the wiring faulty? Replace the wiring harness or Y-axis motor. Replace the...
Service Manual
Page 107
...the X-axis uninitialized. 6,032.68: Could not find a solution to right. 3. Use service diagnostics to Step 3. No Go to ink spills. 4. Program Faults 6,001.64: The X-axis task recieved an unexpected message. 6,002.65: Attempt to home the X-axis from... visibly restricting printhead movement? 2 1. Complete. Ensure ground integrity for X-axis move parameters. Inspect the printhead power cable and heater wiring. 2. Reset NVRAM, and then retest. b. Yes Go to Step 4. defective wiring. Is the wiring damaged or faulty? 4 1. Inspect the X-axis wiring harness...
...the X-axis uninitialized. 6,032.68: Could not find a solution to right. 3. Use service diagnostics to Step 3. No Go to ink spills. 4. Program Faults 6,001.64: The X-axis task recieved an unexpected message. 6,002.65: Attempt to home the X-axis from... visibly restricting printhead movement? 2 1. Complete. Ensure ground integrity for X-axis move parameters. Inspect the printhead power cable and heater wiring. 2. Reset NVRAM, and then retest. b. Yes Go to Step 4. defective wiring. Is the wiring damaged or faulty? 4 1. Inspect the X-axis wiring harness...
Service Manual
Page 111
... the test fail? Verify the headtilt gear will engage. Did the test fail? Inspect the maintenance drive system, replace any defective parts. 7,0XX.6x Errors - Reset NVRAM and retest. Troubleshooting Procedure (Continued) Step Questions and Actions Yes No 4 1. Go to Step 5. 5 1. Ensure the gears are at their home positions. 4. Ensure ground integrity...
... the test fail? Verify the headtilt gear will engage. Did the test fail? Inspect the maintenance drive system, replace any defective parts. 7,0XX.6x Errors - Reset NVRAM and retest. Troubleshooting Procedure (Continued) Step Questions and Actions Yes No 4 1. Go to Step 5. 5 1. Ensure the gears are at their home positions. 4. Ensure ground integrity...
Service Manual
Page 113
... end Go to Step 7. 7 1. Run the Head Maintenance Clutch test. 2. Did this correct the problem? Are there obstructions or spilled ink on page 6-2). Ensure ground integrity for improper Complete. Ensure the wiper system is functioning properly? assembly. 8,0XX.6x Errors - Go to Step... 9. Replace the maintenance clutch. 8 1. of the system exit module and retest. Reset NVRAM, and then retest. Error Messages and Codes 3-21 Go to Step 8. of the MEP assembly is properly aligned (see "Wiper Alignment" on...
... end Go to Step 7. 7 1. Run the Head Maintenance Clutch test. 2. Did this correct the problem? Are there obstructions or spilled ink on page 6-2). Ensure ground integrity for improper Complete. Ensure the wiper system is functioning properly? assembly. 8,0XX.6x Errors - Go to Step... 9. Replace the maintenance clutch. 8 1. of the system exit module and retest. Reset NVRAM, and then retest. Error Messages and Codes 3-21 Go to Step 8. of the MEP assembly is properly aligned (see "Wiper Alignment" on...
Service Manual
Page 114
... on page 4-73). 3-22 WorkCentre C2424 Service Manual Run the appropriate Ink Melt [1, 2, 3, 4] Heater test. 1 = Yellow 2 = Cyan 3 = Magenta 4 = Black 2. Go to Step 2. No Advise customer. Troubleshooting Procedure Step Questions and Actions 1 1. a. Ink Loader Faults 9,000.44: These fault indicate a problem with the ink loader. 9,005.49: Ink loader fault. Replace the printhead. Reset NVRAM and retest. b. The magenta...
... on page 4-73). 3-22 WorkCentre C2424 Service Manual Run the appropriate Ink Melt [1, 2, 3, 4] Heater test. 1 = Yellow 2 = Cyan 3 = Magenta 4 = Black 2. Go to Step 2. No Advise customer. Troubleshooting Procedure Step Questions and Actions 1 1. a. Ink Loader Faults 9,000.44: These fault indicate a problem with the ink loader. 9,005.49: Ink loader fault. Replace the printhead. Reset NVRAM and retest. b. The magenta...
Service Manual
Page 115
...,012.49: The power control PLD does not match the expected version. 11,013.41: I /O board and the electronics module. 3. Inspect and reseat all connectors. Reset NVRAM and retest. 2. Error Messages and Codes 3-23 Go to Step 3. 3 1. Complete. Complete. 2. Go to Step 4. ■ 11, 001.47 and 11,017.45 Replace Tray...
...,012.49: The power control PLD does not match the expected version. 11,013.41: I /O board and the electronics module. 3. Inspect and reseat all connectors. Reset NVRAM and retest. 2. Error Messages and Codes 3-23 Go to Step 3. 3 1. Complete. Complete. 2. Go to Step 4. ■ 11, 001.47 and 11,017.45 Replace Tray...
Service Manual
Page 116
...13,003.42: 13,007.46: Troubleshooting Procedures Step Questions and Actions 1 1. Replace the printhead. No Go to Step 2. 3-24 WorkCentre C2424 Service Manual Ensure room temperature is temperature sensitivity with the power supply's opto isolator chips. Program Faults a. Ensure ground integrity for the system...: The root problem for the system. 2. If OK, then replace the electronics module. 12,000.60 Errors - Yes Complete. Reset NVRAM and retest. Did this correct the problem? Ensure ground integrity for the system. 2. Thermal Faults 13,000.48: Thermal fault. ...
...13,003.42: 13,007.46: Troubleshooting Procedures Step Questions and Actions 1 1. Replace the printhead. No Go to Step 2. 3-24 WorkCentre C2424 Service Manual Ensure room temperature is temperature sensitivity with the power supply's opto isolator chips. Program Faults a. Ensure ground integrity for the system...: The root problem for the system. 2. If OK, then replace the electronics module. 12,000.60 Errors - Yes Complete. Reset NVRAM and retest. Did this correct the problem? Ensure ground integrity for the system. 2. Thermal Faults 13,000.48: Thermal fault. ...
Service Manual
Page 117
Verify system clearance for adequate air flow. 2. Advise customer of the vents blocked? 5 1. Replace the electronics module fan. Reset NVRAM and retest. 2. Yes Complete. Is the room too cold or too hot? 2 1. Go to Step 4. Go to Step 3. Check the electronics module fan....is too hot. 13,010.49: The drum heater took too long to Step 5. Go to Step 6. No Replace in the following order: ■ NVRAM ■ Electronics module. 13,008.47: The drum heater is within the systems optimal environmental specification (see "Ensuring Ground Integrity" on page 1-14). ...
Verify system clearance for adequate air flow. 2. Advise customer of the vents blocked? 5 1. Replace the electronics module fan. Reset NVRAM and retest. 2. Yes Complete. Is the room too cold or too hot? 2 1. Go to Step 4. Go to Step 3. Check the electronics module fan....is too hot. 13,010.49: The drum heater took too long to Step 5. Go to Step 6. No Replace in the following order: ■ NVRAM ■ Electronics module. 13,008.47: The drum heater is within the systems optimal environmental specification (see "Ensuring Ground Integrity" on page 1-14). ...
Service Manual
Page 124
...ground integrity for the system (see "Ensuring Ground Integrity" on page 4-73). 3-32 WorkCentre C2424 Service Manual board. 13,000.6x Errors - Did this correct the problem? b. Yes No Replace the ink Replace the I/O loader. Reset NVRAM and retest. a. Troubleshooting Procedure (Continued) Step Questions and Actions 4 1. Inspect and...,008.60: Thermal power manager task received an unexpected message. Program Faults 13,001.62: Thermals failed to read from system NVRAM. 13,002.63: Value is not in valid range. 13,003.64: Thermal control task received an unexpected message. 13,004...
...ground integrity for the system (see "Ensuring Ground Integrity" on page 4-73). 3-32 WorkCentre C2424 Service Manual board. 13,000.6x Errors - Did this correct the problem? b. Yes No Replace the ink Replace the I/O loader. Reset NVRAM and retest. a. Troubleshooting Procedure (Continued) Step Questions and Actions 4 1. Inspect and...,008.60: Thermal power manager task received an unexpected message. Program Faults 13,001.62: Thermals failed to read from system NVRAM. 13,002.63: Value is not in valid range. 13,003.64: Thermal control task received an unexpected message. 13,004...
Service Manual
Page 125
...main board, remove the board so the preheater boots using the main board's code and diagnostics. 22,0XX.6x Errors - Reset NVRAM, and then retest. Something is set in the following order: ■ Printhead ■ Electronics Module 19,0XX.6x - Check and...6x Errors - Troubleshooting Procedure Step Questions and Actions Yes 1 1. NVRAM Fault a. Replace the NVRAM. 26,0XX.6x Errors - b. b. Reboot the system if one of these faults occur. Did this correct the problem? Complete. 2. Reset NVRAM, and then retest. 19,0XX.xx Errors - The diagnostic ...
...main board, remove the board so the preheater boots using the main board's code and diagnostics. 22,0XX.6x Errors - Reset NVRAM, and then retest. Something is set in the following order: ■ Printhead ■ Electronics Module 19,0XX.6x - Check and...6x Errors - Troubleshooting Procedure Step Questions and Actions Yes 1 1. NVRAM Fault a. Replace the NVRAM. 26,0XX.6x Errors - b. b. Reboot the system if one of these faults occur. Did this correct the problem? Complete. 2. Reset NVRAM, and then retest. 19,0XX.xx Errors - The diagnostic ...
Service Manual
Page 126
... Replace the Go to Step 2. Remove the media driev gearbox and manually rotate each paper path roller. Did this correct the problem? Reset NVRAM, and then retest. Jam Manager a. Troubleshooting Procedure Step Questions and Actions Yes No 1 1. Replace the Go to Step 3. If the... binding and causing drag on page 4-73). 3-34 WorkCentre C2424 Service Manual or damaged? Program Faults a. Ensure ground integrity for the system (see "Ensuring Ground Integrity" on page 4-73). 29,0XX.6x Errors - b. Go to Step 5. Reset NVRAM, and then retest. Run the Paper Path Drive test...
... Replace the Go to Step 2. Remove the media driev gearbox and manually rotate each paper path roller. Did this correct the problem? Reset NVRAM, and then retest. Jam Manager a. Troubleshooting Procedure Step Questions and Actions Yes No 1 1. Replace the Go to Step 3. If the... binding and causing drag on page 4-73). 3-34 WorkCentre C2424 Service Manual or damaged? Program Faults a. Ensure ground integrity for the system (see "Ensuring Ground Integrity" on page 4-73). 29,0XX.6x Errors - b. Go to Step 5. Reset NVRAM, and then retest. Run the Paper Path Drive test...
Service Manual
Page 161
... the margin to their default values. Selects the Power Saver Timeout, the amount of time the system must be idle before resetting NVRAM. This is for manufacturing or engineering use only. If possible, print the Configuration Page before changing to its factorydefault settings and...Displays engine copy count. Prints pages with detailed system-usage information. This is for manufacturing or engineering use only. Menu Item Reset NVRAM Power Saver Timeout Restart System Head Adjust Adjust X-axis scale Drift Compensation Head-to-Drum Adjust Service Usage Profile Engine Copy Count...
... the margin to their default values. Selects the Power Saver Timeout, the amount of time the system must be idle before resetting NVRAM. This is for manufacturing or engineering use only. If possible, print the Configuration Page before changing to its factorydefault settings and...Displays engine copy count. Prints pages with detailed system-usage information. This is for manufacturing or engineering use only. Menu Item Reset NVRAM Power Saver Timeout Restart System Head Adjust Adjust X-axis scale Drift Compensation Head-to-Drum Adjust Service Usage Profile Engine Copy Count...
Service Manual
Page 287
Adjustments and Calibrations In this chapter... ■ System Alignments and Adjustments ■ Print Engine Component Home Positions and Indicators ■ Manual DADF to Scanner Calibration ■ Jet Substitution Mode ■ Resetting NVRAM 6 Section
Adjustments and Calibrations In this chapter... ■ System Alignments and Adjustments ■ Print Engine Component Home Positions and Indicators ■ Manual DADF to Scanner Calibration ■ Jet Substitution Mode ■ Resetting NVRAM 6 Section
Service Manual
Page 299
... hold the Up Arrow button, and then press the Back button. 5. Scroll to Troubleshooting, and then press the OK button. 3. Resetting NVRAM Resetting NVRAM returns all jets. Print the Eliminate Light Stripes test page to verify that Service Mode is replaced, disable Jet Substitution Mode to Print...the OK button. 4. From the menu, scroll to Turn Jet Substitution Mode Off, and then press the OK button. 6. You can reset the PostScript NVRAM using the Service Tools Menu or the Service Diagnostics Menu. Using the hidden Jet Substitution Mode Menu, select Jet Select. 1. Scroll to restore...
... hold the Up Arrow button, and then press the Back button. 5. Scroll to Troubleshooting, and then press the OK button. 3. Resetting NVRAM Resetting NVRAM returns all jets. Print the Eliminate Light Stripes test page to verify that Service Mode is replaced, disable Jet Substitution Mode to Print...the OK button. 4. From the menu, scroll to Turn Jet Substitution Mode Off, and then press the OK button. 6. You can reset the PostScript NVRAM using the Service Tools Menu or the Service Diagnostics Menu. Using the hidden Jet Substitution Mode Menu, select Jet Select. 1. Scroll to restore...
Service Manual
Page 415
...Sample Pages Supplies Info Billing Meters (continued) Print System Setup Maintenance Kit Life Total Print Count Serial # Total Impressions Color Impressions Black Impressions Troubleshooting Help Guide Paper Jams Print Quality Problems Network Log Pages Service Tools Model Printer Name Print Server... Engine Error History Jam History Diagnostics History Calibrate Scanner Enter Diagnostic Mode Hexadecimal Mode Service Usage Profile Email Service Report Reset NVRAM Help Guide Configuration Page Paper Tips Page Connection Setup Page Moving Guide Startup Page Usage Profile PostScript Font List PCL...
...Sample Pages Supplies Info Billing Meters (continued) Print System Setup Maintenance Kit Life Total Print Count Serial # Total Impressions Color Impressions Black Impressions Troubleshooting Help Guide Paper Jams Print Quality Problems Network Log Pages Service Tools Model Printer Name Print Server... Engine Error History Jam History Diagnostics History Calibrate Scanner Enter Diagnostic Mode Hexadecimal Mode Service Usage Profile Email Service Report Reset NVRAM Help Guide Configuration Page Paper Tips Page Connection Setup Page Moving Guide Startup Page Usage Profile PostScript Font List PCL...