Xerox 098N02176 - Network Kit Print Server Support and Manuals
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User Guide - Page 4
... of Contact...24 Email Addresses...25 Phone Numbers ...25 Social Media Contacts ...25
How to Contact Professional Support Services 26
5 Process for Accessing Support 27
Service and Support Process Steps 27 Placing a Service Call ...27
Xerox Service Escalation Process 28 Case Priorities ...29 Problem Severity Levels ...29 Escalation Timeframes...30
Survey Process...31 Survey Process for Online...
User Guide - Page 5
... become part of the terms and conditions agreed to maximize the use of Mind - When you view your equipment purchase as a result. Preface
The Value of Xerox Services
Service is a critical component in your decision to buy, your success with Xerox-made stronger every day through the support of Xerox Services-you gain unprecedented peace of mind.
Product-specific...
User Guide - Page 7
...of -the-art wireless call-assignment technology with
your Xerox equipment • Design and Field Engineering support onsite, if necessary • Only Xerox authorized parts which are covered by managed services agreements. Xerox Services is Xerox Services? The Big Picture for Xerox Services
• A dedicated service force here to support you need providing answers quickly for all sales...
User Guide - Page 9
... you to customize your FSMA to meet your investment in a number of experienced support personnel who are equipped with your hardware or software problem resolution, software version updates, hardware retrofits and all parts, labor, software updates, maintenance and travel for a variety of Technical Services.
And every option is best for you. If you require after hours...
User Guide - Page 10
...Repair - Using XPP, you the added benefit of XPP training, your business. A cost-effective way to build your trained person receives a mini-service manual and tool kit and is certified by Xerox Services.
Some products (such as :
• Onsite - Telephone trouble-shooting, parts, labor, plus return shipping are not included. For products that support, such as Phaser® printers...
User Guide - Page 12
... end-to you are looking for assistance setting up your color output • Education courses for output to Xerox customers. Xerox Services Offerings
Professional Support Services
The Professional Support Services organization provides competitively priced, fee-based services offerings to generate superior technical and operational support to digital print devices • Color Management...
User Guide - Page 13
... solution implementation from their Xerox printer
• Xerox facility training is a mechanism used to receive training in conjunction with you to support unique training requirements:
• Onsite training enhances the learning experience by a certified trainer provides learning via remote technology offering across multiple geographies. Xerox Services Offerings
4. Application Design and...
User Guide - Page 15
... to you need us:
• Online - United States Service
15
User Guide 3 Xerox Services
3
Modes of Support
At Xerox, we deliver support Where, When and How you 24 hours a day, seven days a week at www.xerox.com/support. this means that is continually updated through our network of support gives you need , when you the help online, which translates into immediate...
User Guide - Page 16
... "Email Xerox Support" email. Remote Device Management
Remote machine connectivity is displayed based on allows you can be resized, removed and re-ordered to display only those columns that uses a "singlesign on how to transmit data that captures system settings, firmware versions, retrofit status, fault history, high-frequency service items approaching replacement intervals, readings...
User Guide - Page 18
...on an internet connection to manage supplies manually. • Stay productive. Xerox Services Modes of Support
SuppliesAssistant®
Available free from Xerox, SuppliesAssistant® software automatically orders supplies for your call reviews the problem with device data to enable organizations to see problems as soon as the WorkCentre® 7655/7665/7675 Color Multifunction products...
User Guide - Page 19
... in supporting our customers. The goal for escalation and the latest fixes to help you to connect with the right experts anywhere in the field. For certain types of every machine in the Xerox world with complex problems or to help our CSEs restore your desktop to demonstrate complex application settings, workflows, color correction, print driver...
User Guide - Page 20
...use Xeroxauthorized parts for these classes of products. There may choose to use third parties to deliver service. As one of the largest service organizations in maximizing product uptime and delivering on Xerox products. Xerox Services Modes of Support
Xerox has developed a national service coverage planning model to optimize the size, location and skills of our workforce with the repair...
User Guide - Page 23
... Xerox Support" form, "Request Onsite Service" form or to the "Contact Xerox Support" phone numbers. Within each product knowledgebase is continually updated to create a customized Xtend service coverage model that is timely and insightful.
to the North American Customer Support Center (NACSC) 24 hours a day, seven days a week, 365 days per year. United States Service
23
User Guide...
User Guide - Page 24
... the status of their service requests online.
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United States Service
User Guide Support Requests are also handled by calling the North American Customer Support Center at 1-800-821-2797 for Office and Production Equipment and 1-800-836-6100 for Phaser® and Network Printers. The Customer Support Representative (CSR) initiates the call for all Xerox customers 365 days...
User Guide - Page 27
... for Office and Production Equipment and 1-800-836-6100 for Phaser® and Network Printers. This easy-to-use first line of your call to Xerox's North American Customer Support Center (NACSC) at www.xerox.com/support. If online support does not resolve your problem, our simple closed-loop service call will ask you need , when you for the...
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