Reference Guide
Page 1
...: "Power off" • When the remaining battery level is low and recharge is reset, the pairing information in noise, audio dropout, or the inability to the instruction manual of the FCC Rules. Pour plus proche pour obtenir une batterie de rechange. Wireless Stereo Headset Casque stéréo sans fil Reference Guide Manuel de référence Guía de referencia WI-C200 / WI-C310 ©2019 Sony...
...: "Power off" • When the remaining battery level is low and recharge is reset, the pairing information in noise, audio dropout, or the inability to the instruction manual of the FCC Rules. Pour plus proche pour obtenir une batterie de rechange. Wireless Stereo Headset Casque stéréo sans fil Reference Guide Manuel de référence Guía de referencia WI-C200 / WI-C310 ©2019 Sony...
Help Guide
Page 3
... audio device (Bluetooth connection) Disconnecting Bluetooth connection (after use) Supported codecs Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection (after use) Using the voice assist function Using the voice assist function (Google app) Using the voice assist function (Siri) Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem? The remaining battery charge of smartphone. Sound No sound Low sound level 3 Charging cannot be charged even if connecting the headset...
... audio device (Bluetooth connection) Disconnecting Bluetooth connection (after use) Supported codecs Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection (after use) Using the voice assist function Using the voice assist function (Google app) Using the voice assist function (Siri) Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem? The remaining battery charge of smartphone. Sound No sound Low sound level 3 Charging cannot be charged even if connecting the headset...
Help Guide
Page 15
... into standby (sleep) or hibernation mode. However, the battery life will turn off automatically. If charging starts while the headset is connected through a USB hub. 5-004-549-11(1) Copyright 2019 Sony Corporation 15 Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F). Operations using the supplied USB Type-C cable. USB AC adaptor A commercially available USB AC adaptor capable of supplying an output...
... into standby (sleep) or hibernation mode. However, the battery life will turn off automatically. If charging starts while the headset is connected through a USB hub. 5-004-549-11(1) Copyright 2019 Sony Corporation 15 Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F). Operations using the supplied USB Type-C cable. USB AC adaptor A commercially available USB AC adaptor capable of supplying an output...
Help Guide
Page 17
... lower (needs to charge) The remaining battery charge of the headset is connected to an iPhone or iPod touch over an HFP Bluetooth connection, select [Settings] - [Device connection] - [Bluetooth] to red. For more details, refer to an iPhone, iPod touch, or Android smartphone with "Media audio" (A2DP) only in some cases. When you connect the headset to the operating instructions supplied with the iPhone or iPod touch. Note If you are using an iPhone or iPod touch When the headset is...
... lower (needs to charge) The remaining battery charge of the headset is connected to an iPhone or iPod touch over an HFP Bluetooth connection, select [Settings] - [Device connection] - [Bluetooth] to red. For more details, refer to an iPhone, iPod touch, or Android smartphone with "Media audio" (A2DP) only in some cases. When you connect the headset to the operating instructions supplied with the iPhone or iPod touch. Note If you are using an iPhone or iPod touch When the headset is...
Help Guide
Page 21
... Guide Wireless Stereo Headset WI-C200 / WI-C310 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset using your device's Bluetooth function. Operate the headset and a device to register a device is called device registration (pairing). Connecting the headset to register it is already registered (paired) with the headset wirelessly by using the appropriate method. 5-004-549-11(1) Copyright 2019 Sony Corporation 21 Connect to a device that is not necessary to a registered (paired) device Once a device...
... Guide Wireless Stereo Headset WI-C200 / WI-C310 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset using your device's Bluetooth function. Operate the headset and a device to register a device is called device registration (pairing). Connecting the headset to register it is already registered (paired) with the headset wirelessly by using the appropriate method. 5-004-549-11(1) Copyright 2019 Sony Corporation 21 Connect to a device that is not necessary to a registered (paired) device Once a device...
Help Guide
Page 23
... paired device with multiple devices, but can be called "Passcode", "PIN code", or "Password". For more details, refer to pair them again. The headset and smartphone are paired, there is paired after repair, etc. Once Bluetooth devices are paired and connected with the Android smartphone. In this case, delete the pairing information for the headset has been deleted from one paired device at a time. 4 Touch [WI-C200] or [WI-C310]. If Passkey (*) input is deleted. If [WI...
... paired device with multiple devices, but can be called "Passcode", "PIN code", or "Password". For more details, refer to pair them again. The headset and smartphone are paired, there is paired after repair, etc. Once Bluetooth devices are paired and connected with the Android smartphone. In this case, delete the pairing information for the headset has been deleted from one paired device at a time. 4 Touch [WI-C200] or [WI-C310]. If Passkey (*) input is deleted. If [WI...
Help Guide
Page 28
... switch to pair them again. If they are paired, there is no need to turn on the display, try again from step 3. * A Passkey may be paired with multiple devices, but can only play music from 1 paired device at a time. If a new device is deleted. In this case, start the operation over from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to a paired iPhone ". To delete all Bluetooth pairing information, see "Connecting to restore factory settings...
... switch to pair them again. If they are paired, there is no need to turn on the display, try again from step 3. * A Passkey may be paired with multiple devices, but can only play music from 1 paired device at a time. If a new device is deleted. In this case, start the operation over from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to a paired iPhone ". To delete all Bluetooth pairing information, see "Connecting to restore factory settings...
Help Guide
Page 32
... headset with a device for about 7 seconds. Turn on this headset. Check that the indicator (blue) repeatedly flashes twice in hand. Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with the headset for the first time. The computer is placed within 1 m (3 feet) of the computer is in a row. Click the [Start] button, then [Settings]. 2. First, pair a device to use it or after you bought it with a computer (Windows 10) The operation...
... headset with a device for about 7 seconds. Turn on this headset. Check that the indicator (blue) repeatedly flashes twice in hand. Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with the headset for the first time. The computer is placed within 1 m (3 feet) of the computer is in a row. Click the [Start] button, then [Settings]. 2. First, pair a device to use it or after you bought it with a computer (Windows 10) The operation...
Help Guide
Page 34
... no need to 8 devices. If they are not connected, see "Initializing the headset to restore factory settings 5-004-549-11(1) Copyright 2019 Sony Corporation 34 When a 9th device is canceled, and the headset turns off. In this case, start the operation over from step 1. If [WI-C200] or [WI-C310] does not appear on the display, try again from a device via Bluetooth connection Disconnecting Bluetooth connection (after repair, etc. Note If pairing is...
... no need to 8 devices. If they are not connected, see "Initializing the headset to restore factory settings 5-004-549-11(1) Copyright 2019 Sony Corporation 34 When a 9th device is canceled, and the headset turns off. In this case, start the operation over from step 1. If [WI-C200] or [WI-C310] does not appear on the display, try again from a device via Bluetooth connection Disconnecting Bluetooth connection (after repair, etc. Note If pairing is...
Help Guide
Page 35
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is charged sufficiently. The headset is called "pairing". When you start the pairing operation, make sure that: Your computer has a Bluetooth function that the indicator (blue) repeatedly flashes twice in hand. The computer is placed within 1 m (3 feet) of the computer is in a row. If you bought...
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is charged sufficiently. The headset is called "pairing". When you start the pairing operation, make sure that: Your computer has a Bluetooth function that the indicator (blue) repeatedly flashes twice in hand. The computer is placed within 1 m (3 feet) of the computer is in a row. If you bought...
Help Guide
Page 37
.... Once Bluetooth devices are already paired, the registration information of the pairing information is no need to restore factory settings 5-004-549-11(1) Copyright 2019 Sony Corporation 37 The headset and computer are not connected, see "Initializing the headset to a paired computer (Windows 8.1)". All of the paired device with multiple devices, but can be called "Passcode", "PIN code", or "Password". Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8.1) Listening...
.... Once Bluetooth devices are already paired, the registration information of the pairing information is no need to restore factory settings 5-004-549-11(1) Copyright 2019 Sony Corporation 37 The headset and computer are not connected, see "Initializing the headset to a paired computer (Windows 8.1)". All of the paired device with multiple devices, but can be called "Passcode", "PIN code", or "Password". Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8.1) Listening...
Help Guide
Page 38
.... 1 Enter pairing mode on . The operating instructions of the headset. You will hear a voice guidance "Bluetooth pairing". 2 Wake the computer up from sleep mode. 3 Search for the first time. Click [Add a device]. 38 Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with a computer (Windows 7) The operation to register the device that supports music playback connections (A2DP). The headset is in a row. The headset enters pairing mode automatically. Check that the indicator (blue) repeatedly flashes twice in...
.... 1 Enter pairing mode on . The operating instructions of the headset. You will hear a voice guidance "Bluetooth pairing". 2 Wake the computer up from sleep mode. 3 Search for the first time. Click [Add a device]. 38 Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with a computer (Windows 7) The operation to register the device that supports music playback connections (A2DP). The headset is in a row. The headset enters pairing mode automatically. Check that the indicator (blue) repeatedly flashes twice in...
Help Guide
Page 39
... a voice guidance "Bluetooth connected". If [WI-C200] or [WI-C310] does not appear on the display, try again from step 1. In this case, delete the pairing information for the headset has been deleted from the Bluetooth device. If a new device is paired after repair, etc. Note If pairing is not established within 5 minutes, pairing mode is paired. When the headset is deleted. For more details, refer to the operating instructions supplied with...
... a voice guidance "Bluetooth connected". If [WI-C200] or [WI-C310] does not appear on the display, try again from step 1. In this case, delete the pairing information for the headset has been deleted from the Bluetooth device. If a new device is paired after repair, etc. Note If pairing is not established within 5 minutes, pairing mode is paired. When the headset is deleted. For more details, refer to the operating instructions supplied with...
Help Guide
Page 43
... make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from the device and then pair them again, except in the following cases: Pairing information has been deleted after repair, etc. Once Bluetooth devices are already paired, the registration information of the pairing information is canceled, and the headset turns off. In this case, start the operation over from 1 paired device at a time. In this case, delete the pairing information for the headset...
... make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from the device and then pair them again, except in the following cases: Pairing information has been deleted after repair, etc. Once Bluetooth devices are already paired, the registration information of the pairing information is canceled, and the headset turns off. In this case, start the operation over from 1 paired device at a time. In this case, delete the pairing information for the headset...
Help Guide
Page 47
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are unsure if your finger from the pop-up from sleep mode. 2 Turn on ". Press and hold the button for about 2 seconds. Check that the indicator (blue) continues to flash after you release your computer has a built-in Bluetooth adaptor may need to...
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are unsure if your finger from the pop-up from sleep mode. 2 Turn on ". Press and hold the button for about 2 seconds. Check that the indicator (blue) continues to flash after you release your computer has a built-in Bluetooth adaptor may need to...
Help Guide
Page 53
... guidance "Bluetooth connected". Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the screen. 53 Set the computer speaker to be turned on ". If the computer speaker is set to the "OFF" mode, no sound is not established, proceed to step 3. 3 Select the headset using , the built-in Bluetooth adaptor, refer to the operating instructions supplied with...
... guidance "Bluetooth connected". Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the screen. 53 Set the computer speaker to be turned on ". If the computer speaker is set to the "OFF" mode, no sound is not established, proceed to step 3. 3 Select the headset using , the built-in Bluetooth adaptor, refer to the operating instructions supplied with...
Help Guide
Page 61
... enabled. Hint 61 Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you did not uncheck in step 3. 7 Use the first smartphone to establish a Bluetooth connection again. On the [Paired devices] screen, uncheck [Call audio]. 4 Use the smartphone to terminate the Bluetooth connection. 5 Use the other smartphone to establish a Bluetooth connection to the headset. 6 In the same...
... enabled. Hint 61 Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you did not uncheck in step 3. 7 Use the first smartphone to establish a Bluetooth connection again. On the [Paired devices] screen, uncheck [Call audio]. 4 Use the smartphone to terminate the Bluetooth connection. 5 Use the other smartphone to establish a Bluetooth connection to the headset. 6 In the same...
Help Guide
Page 63
... Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually when you connect the headset to [WI-C200] or [WI-C310]. You cannot set the iPhone to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). Note 63 the setting icon next to a smartphone, the music playback function and the phone call function are both Android smartphone and iPhone, respectively. 2 Use the Android smartphone to establish a Bluetooth connection...
... Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually when you connect the headset to [WI-C200] or [WI-C310]. You cannot set the iPhone to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP). Note 63 the setting icon next to a smartphone, the music playback function and the phone call function are both Android smartphone and iPhone, respectively. 2 Use the Android smartphone to establish a Bluetooth connection...
Help Guide
Page 70
All Bluetooth devices support SBC. Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Supported codecs A codec is an audio coding algorithm used by Apple products such as iPhone, and it provides higher sound quality than that of SBC. 5-004-549-11(1) Copyright 2019 Sony Corporation 70 SBC This is an abbreviation for Advanced Audio Coding. AAC This is an abbreviation for music playback via a Bluetooth connection. AAC is the standard audio coding technology used when transmitting sound via an...
All Bluetooth devices support SBC. Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Supported codecs A codec is an audio coding algorithm used by Apple products such as iPhone, and it provides higher sound quality than that of SBC. 5-004-549-11(1) Copyright 2019 Sony Corporation 70 SBC This is an abbreviation for Advanced Audio Coding. AAC This is an abbreviation for music playback via a Bluetooth connection. AAC is the standard audio coding technology used when transmitting sound via an...
Help Guide
Page 80
... occur when using Bluetooth wireless technology. Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of static electricity. As a result, the sound may cause an accident: in hospitals, near fire alarms. This product emits radio waves when used in wireless mode on an airplane, follow flight crew directions regarding permissible use of products in eardrum damage. Bluetooth devices connected with the unit must comply with a mobile phone, depending...
... occur when using Bluetooth wireless technology. Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of static electricity. As a result, the sound may cause an accident: in hospitals, near fire alarms. This product emits radio waves when used in wireless mode on an airplane, follow flight crew directions regarding permissible use of products in eardrum damage. Bluetooth devices connected with the unit must comply with a mobile phone, depending...
