Users Guide
Page 10
... requiring replacement for the use of specific manufacturer's components. The safety features of some parts may result in hazardous radiation exposure. The manufacturer is designed, tested, and approved to release emissions. SAVE THESE INSTRUCTIONS. Pinch injuries may cause the media to meet strict global safety standards with this label. This product...
... requiring replacement for the use of specific manufacturer's components. The safety features of some parts may result in hazardous radiation exposure. The manufacturer is designed, tested, and approved to release emissions. SAVE THESE INSTRUCTIONS. Pinch injuries may cause the media to meet strict global safety standards with this label. This product...
Users Guide
Page 17
Supported paper types Notes: • Labels, envelopes, and card stock always print at reduced speed. • Labels are supported for occasional use and must be tested for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the software application. 3 Load narrow paper with the short edge entering the printer first. 4 ...
Supported paper types Notes: • Labels, envelopes, and card stock always print at reduced speed. • Labels are supported for occasional use and must be tested for 215.90 x 355.60 mm (8.5 x 14 in.) unless specified by the software application. 3 Load narrow paper with the short edge entering the printer first. 4 ...
Users Guide
Page 37
... • Confidential Print Setup • Erase Temporary Data Files • Miscellaneous Reports • Menu Settings Page • Device • Print • Network Troubleshooting Print Quality Test Pages 1 In some printer models, this menu can be configured only from the Embedded Web Server.
... • Confidential Print Setup • Erase Temporary Data Files • Miscellaneous Reports • Menu Settings Page • Device • Print • Network Troubleshooting Print Quality Test Pages 1 In some printer models, this menu can be configured only from the Embedded Web Server.
Users Guide
Page 77
Use printer menus 77 Troubleshooting Menu item Print Quality Test Pages Description Print sample pages to identify and correct print quality defects.
Use printer menus 77 Troubleshooting Menu item Print Quality Test Pages Description Print sample pages to identify and correct print quality defects.
Users Guide
Page 86
Press to Settings > Troubleshooting > Print Quality Test Pages. Is the printer printing blank or white pages? Contact customer support. Action Yes No 1 Open the front door, and then firmly push it down. 2 ... tray. 3 Remove, and then insert the print cartridges. The problem is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. Troubleshoot a problem 86 Horizontal white lines Vertical white lines Repeating defects Printing problems Print quality is solved. 4 Insert the print cartridge tray, and then...
Press to Settings > Troubleshooting > Print Quality Test Pages. Is the printer printing blank or white pages? Contact customer support. Action Yes No 1 Open the front door, and then firmly push it down. 2 ... tray. 3 Remove, and then insert the print cartridges. The problem is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. Troubleshoot a problem 86 Horizontal white lines Vertical white lines Repeating defects Printing problems Print quality is solved. 4 Insert the print cartridge tray, and then...
Users Guide
Page 87
Press to step 2. Go to navigate through the settings. From the control panel, navigate to : Settings > Print > Quality > Advanced Imaging > Color Adjust 2 Print the document. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Yes No Step 1 1 Perform Color Adjust. Is the print too dark? The problem is solved. Troubleshoot a problem 87 Dark print Note: Before solving the problem, print the Print Quality Test Pages.
Press to step 2. Go to navigate through the settings. From the control panel, navigate to : Settings > Print > Quality > Advanced Imaging > Color Adjust 2 Print the document. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Yes No Step 1 1 Perform Color Adjust. Is the print too dark? The problem is solved. Troubleshoot a problem 87 Dark print Note: Before solving the problem, print the Print Quality Test Pages.
Users Guide
Page 89
... to Settings > Paper > Tray Configuration > Paper Size/Type. 2 Print the document. Troubleshoot a problem 89 Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality...
... to Settings > Paper > Tray Configuration > Paper Size/Type. 2 Print the document. Troubleshoot a problem 89 Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality...
Users Guide
Page 91
From the control panel, navigate to step 2. Go to Settings > Troubleshooting > Print Quality Test Pages. The problem is solved. Does gray or colored background appear on prints? Troubleshoot a problem 91 Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. Action Yes No Step 1 1 Perform Color Adjust. From the control panel, navigate to navigate through the settings. Press to : Settings > Print > Quality > Advanced Imaging > Color Adjust. 2 Print the document.
From the control panel, navigate to step 2. Go to Settings > Troubleshooting > Print Quality Test Pages. The problem is solved. Does gray or colored background appear on prints? Troubleshoot a problem 91 Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. Action Yes No Step 1 1 Perform Color Adjust. From the control panel, navigate to navigate through the settings. Press to : Settings > Print > Quality > Advanced Imaging > Color Adjust. 2 Print the document.
Users Guide
Page 93
... the correct position for the paper loaded. 2 Print the document. Action Yes No Step 1 1 Adjust the paper guides to Settings > Troubleshooting > Print Quality Test Pages. support. Navigate to step 2. Step 2 1 Depending on your operating system, specify the paper size from the printer control panel. The problem is Contact ... Tray Configuration > Paper Size/Type. 2 Print the document. Are the margins correct? Troubleshoot a problem 93 Note: Before solving the problem, print the Print Quality Test Pages. Press to navigate through the settings. Are the margins correct?
... the correct position for the paper loaded. 2 Print the document. Action Yes No Step 1 1 Adjust the paper guides to Settings > Troubleshooting > Print Quality Test Pages. support. Navigate to step 2. Step 2 1 Depending on your operating system, specify the paper size from the printer control panel. The problem is Contact ... Tray Configuration > Paper Size/Type. 2 Print the document. Are the margins correct? Troubleshoot a problem 93 Note: Before solving the problem, print the Print Quality Test Pages. Press to navigate through the settings. Are the margins correct?
Users Guide
Page 94
... system, increase toner darkness from the Printing Preferences or Print dialog. Troubleshoot a problem 94 Light print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to : Settings > Print > Quality > Advanced Imaging > Color Adjust. 2 Print the document. From the control panel, navigate to Settings > Troubleshooting...
... system, increase toner darkness from the Printing Preferences or Print dialog. Troubleshoot a problem 94 Light print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to : Settings > Print > Quality > Advanced Imaging > Color Adjust. 2 Print the document. From the control panel, navigate to Settings > Troubleshooting...
Users Guide
Page 97
Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. Press to Settings > Troubleshooting > Print Quality Test Pages. Action Yes No 1 Open the front door, and then firmly push it down. 2 Pull out the print cartridge tray. 3 Remove, and then... settings. From the control panel, navigate to navigate through the settings. Troubleshoot a problem 97 Note: Before solving the problem, print the Print Quality Test Pages. Contact customer support. Are some colors missing on prints? Press to Settings > Troubleshooting > Print Quality...
Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. Press to Settings > Troubleshooting > Print Quality Test Pages. Action Yes No 1 Open the front door, and then firmly push it down. 2 Pull out the print cartridge tray. 3 Remove, and then... settings. From the control panel, navigate to navigate through the settings. Troubleshoot a problem 97 Note: Before solving the problem, print the Print Quality Test Pages. Contact customer support. Are some colors missing on prints? Press to Settings > Troubleshooting > Print Quality...
Users Guide
Page 101
From the control panel, navigate to navigate through the settings. Troubleshoot a problem Action Step 6 1 Load paper from a fresh package. Is the paper curled? Note: Before solving the problem, print the Print Quality Test Pages. Press to Settings > Troubleshooting > Print Quality Test Pages. Note: Paper absorbs moisture due to use it. 2 Print the document. Store paper in its original wrapper until you are ready to high humidity. Print crooked or skewed Yes Contact customer support. 101 No The problem is solved.
From the control panel, navigate to navigate through the settings. Troubleshoot a problem Action Step 6 1 Load paper from a fresh package. Is the paper curled? Note: Before solving the problem, print the Print Quality Test Pages. Press to Settings > Troubleshooting > Print Quality Test Pages. Note: Paper absorbs moisture due to use it. 2 Print the document. Store paper in its original wrapper until you are ready to high humidity. Print crooked or skewed Yes Contact customer support. 101 No The problem is solved.
Users Guide
Page 102
... Go to high humidity. The problem is solved. Is the print crooked or skewed? Go to Settings > Troubleshooting > Print Quality Test Pages. Note: Before solving the problem, print the Print Quality Test Pages. The problem is solved. Step 3 1 Check if the paper loaded is not supported, then load a supported paper. 2 Print the...
... Go to high humidity. The problem is solved. Is the print crooked or skewed? Go to Settings > Troubleshooting > Print Quality Test Pages. Note: Before solving the problem, print the Print Quality Test Pages. The problem is solved. Step 3 1 Check if the paper loaded is not supported, then load a supported paper. 2 Print the...
Users Guide
Page 103
... document. From the control panel, navigate to navigate through the settings. Press to Settings > Troubleshooting > Print Quality Test Pages. Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. Is the printer printing solid color or black images? Troubleshoot a problem Action 1 Open the front door, and...
... document. From the control panel, navigate to navigate through the settings. Press to Settings > Troubleshooting > Print Quality Test Pages. Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. Is the printer printing solid color or black images? Troubleshoot a problem Action 1 Open the front door, and...
Users Guide
Page 105
..., specify the paper type from the Printing Preferences or Print dialog. Does toner easily rub off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to : Settings > Paper > Tray Configuration > Paper Size/Type 2 Print the document. Action Yes No Step 1 1 Depending on the printer...
..., specify the paper type from the Printing Preferences or Print dialog. Does toner easily rub off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to : Settings > Paper > Tray Configuration > Paper Size/Type 2 Print the document. Action Yes No Step 1 1 Depending on the printer...
Users Guide
Page 107
From the control panel, navigate to navigate through the settings. Action Yes No 1 Open the front door, and then firmly push it down. 2 Pull out the print cartridge tray. 3 Remove, and then insert the print cartridges. Horizontal dark lines The problem is solved. 4 Insert the print cartridge tray, and then close the door. 5 Print the document. Is the print density uneven? Press to Settings > Troubleshooting > Print Quality Test Pages. Contact customer support. Troubleshoot a problem 107 Note: Before solving the problem, print the Print Quality Test Pages.
From the control panel, navigate to navigate through the settings. Action Yes No 1 Open the front door, and then firmly push it down. 2 Pull out the print cartridge tray. 3 Remove, and then insert the print cartridges. Horizontal dark lines The problem is solved. 4 Insert the print cartridge tray, and then close the door. 5 Print the document. Is the print density uneven? Press to Settings > Troubleshooting > Print Quality Test Pages. Contact customer support. Troubleshoot a problem 107 Note: Before solving the problem, print the Print Quality Test Pages.
Users Guide
Page 108
.... From the control panel, navigate to Settings > Paper > Tray Configuration > Paper Size/Type. 2 Print the document. Press to step 3. Navigate to Settings > Troubleshooting > Print Quality Test Pages. Do dark lines appear on the prints, then see the "Repeating defects" topic. Do dark lines appear on the printer control panel. Notes: •... paper in its original wrapper until you use it. 2 Print the document. Troubleshoot a problem 108 Notes: • Before solving the problem, print the Print Quality Test Pages.
.... From the control panel, navigate to Settings > Paper > Tray Configuration > Paper Size/Type. 2 Print the document. Press to step 3. Navigate to Settings > Troubleshooting > Print Quality Test Pages. Do dark lines appear on the prints, then see the "Repeating defects" topic. Do dark lines appear on the printer control panel. Notes: •... paper in its original wrapper until you use it. 2 Print the document. Troubleshoot a problem 108 Notes: • Before solving the problem, print the Print Quality Test Pages.
Users Guide
Page 110
..., specify the paper type from the Printing Preferences or Print dialog. Go to Settings > Troubleshooting > Print Quality Test Pages. Troubleshoot a problem 110 Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. Action Yes No Step 1 1 Depending on prints? Notes: • Make sure that the setting matches the...
..., specify the paper type from the Printing Preferences or Print dialog. Go to Settings > Troubleshooting > Print Quality Test Pages. Troubleshoot a problem 110 Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. Action Yes No Step 1 1 Depending on prints? Notes: • Make sure that the setting matches the...
Users Guide
Page 112
... Preferences or Print dialog. Troubleshoot a problem 112 Horizontal white lines Notes: • Before solving the problem, print the Print Quality Test Pages. The problem is solved. Navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Yes No Step 1 1 Depending on prints? Do horizontal white lines appear on your prints, then see the...
... Preferences or Print dialog. Troubleshoot a problem 112 Horizontal white lines Notes: • Before solving the problem, print the Print Quality Test Pages. The problem is solved. Navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Yes No Step 1 1 Depending on prints? Do horizontal white lines appear on your prints, then see the...
Users Guide
Page 114
Action Yes No Step 1 1 Depending on prints? Go to Settings > Troubleshooting > Print Quality Test Pages. Do vertical white lines appear on your operating system, specify the paper type from the Printing Preferences or Print dialog. From the control panel, .../Type. 2 Print the document. Navigate to navigate through the settings. Troubleshoot a problem 114 Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages.
Action Yes No Step 1 1 Depending on prints? Go to Settings > Troubleshooting > Print Quality Test Pages. Do vertical white lines appear on your operating system, specify the paper type from the Printing Preferences or Print dialog. From the control panel, .../Type. 2 Print the document. Navigate to navigate through the settings. Troubleshoot a problem 114 Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages.