User Guide
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Please refer to installation or use of the product. . This guide contains instructions for setting up and using your new Plantronics product. Refer to the CD for important product safety information prior to the separate safety instructions for Animated Set Up instructions. Plantronics Savi User Guide Welcome Congratulations on purchasing your Savi Office WO100 (WO1 Base and WH100/WH110 Headset) Wireless Headset System.
Please refer to installation or use of the product. . This guide contains instructions for setting up and using your new Plantronics product. Refer to the CD for important product safety information prior to the separate safety instructions for Animated Set Up instructions. Plantronics Savi User Guide Welcome Congratulations on purchasing your Savi Office WO100 (WO1 Base and WH100/WH110 Headset) Wireless Headset System.
User Guide
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... Indicator Light 16 Desk Phone and PC Talk Buttons Indicator Lights 16 Talk Time 17 Checking Headset Battery Level 17 Headset Call Control Button Functions 17 Placing the Headset in Sleep Mode 17 Headset Indicator Light 17 Headset Tones 17 8 Plantronics Software Platform 18 Softphone Support 18 Plantronics Update Manager 18 Plantronics Control Panel 19 Battery Life 19 Devices Tab 19 Applications Tab 20 Preferences Tab 21 About Tab 21 Help for Device Settings - Advanced 22 9 Troubleshooting and Common Questions............23 Plantronics Savi User Guide USB Adapter 22 Help...
... Indicator Light 16 Desk Phone and PC Talk Buttons Indicator Lights 16 Talk Time 17 Checking Headset Battery Level 17 Headset Call Control Button Functions 17 Placing the Headset in Sleep Mode 17 Headset Indicator Light 17 Headset Tones 17 8 Plantronics Software Platform 18 Softphone Support 18 Plantronics Update Manager 18 Plantronics Control Panel 19 Battery Life 19 Devices Tab 19 Applications Tab 20 Preferences Tab 21 About Tab 21 Help for Device Settings - Advanced 22 9 Troubleshooting and Common Questions............23 Plantronics Savi User Guide USB Adapter 22 Help...
User Guide
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1 Package Contents and Features 1.1 Savi WO1 Base CD includes: • Plantronics Software • Animated Setup Guide • Complete User Guide Base Power Supply Base Telephone Interface Cable Savi WO1 Base Features PC Talk Button Indicator Light Desk Phone Talk Button Indicator Light USB Cable Desk Phone Speaking Volume Configuration Switch Desk Phone Listening Volume Subscription Button and Indicator Light Charging Indicator Light Plantronics Savi User Guide Power Jack USB Port Telephone Interface Cable Jack Handset Lifter Jack 4
1 Package Contents and Features 1.1 Savi WO1 Base CD includes: • Plantronics Software • Animated Setup Guide • Complete User Guide Base Power Supply Base Telephone Interface Cable Savi WO1 Base Features PC Talk Button Indicator Light Desk Phone Talk Button Indicator Light USB Cable Desk Phone Speaking Volume Configuration Switch Desk Phone Listening Volume Subscription Button and Indicator Light Charging Indicator Light Plantronics Savi User Guide Power Jack USB Port Telephone Interface Cable Jack Handset Lifter Jack 4
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... your phone and the call control button on the telephone cradle. 2.4 Positioning Base The minimum recommended separation between the base and computer is 6 inches. Plantronics Savi User Guide 7 Push firmly on the cradle until the cradle snaps in headset port, you should only use the headset port if you must press both the headset button on your phone has a built-in to place. 2.3 Connecting Power Supply...
... your phone and the call control button on the telephone cradle. 2.4 Positioning Base The minimum recommended separation between the base and computer is 6 inches. Plantronics Savi User Guide 7 Push firmly on the cradle until the cradle snaps in headset port, you should only use the headset port if you must press both the headset button on your phone has a built-in to place. 2.3 Connecting Power Supply...
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... the headset. 3 Adjust the headband to indicate that the headset battery is pointed toward your mouth. 5 The headset can be removed by pulling tab from the headset. The charging indicator light on the headset to the first use 3 hours Full charge Charging Indicator Light Plantronics Savi User Guide 8 The indicator light will flash green to fit. 4 For either wearing option rotate the headset until the microphone is charging. 2 Charge for wearing on the left or right ear with a pre-installed...
... the headset. 3 Adjust the headband to indicate that the headset battery is pointed toward your mouth. 5 The headset can be removed by pulling tab from the headset. The charging indicator light on the headset to the first use 3 hours Full charge Charging Indicator Light Plantronics Savi User Guide 8 The indicator light will flash green to fit. 4 For either wearing option rotate the headset until the microphone is charging. 2 Charge for wearing on the left or right ear with a pre-installed...
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... decrease the volume. 4.2 Making a Test Call with your phone; 4 Configure and Test Call 4.1 Checking Configuration 1 If your desk phone has a volume control set it to mid-range. 2. With your headset on, press the call control button on the base. Plantronics Savi User Guide 9 however, only one is set to "A" and the Desk Phone Speaking Volume and Desk Phone Listening Volume are both set it to 3. 7 If the dial tone still does not sound clear, adjust the Configuration Switch until the dial tone sounds the best...
... decrease the volume. 4.2 Making a Test Call with your phone; 4 Configure and Test Call 4.1 Checking Configuration 1 If your desk phone has a volume control set it to mid-range. 2. With your headset on, press the call control button on the base. Plantronics Savi User Guide 9 however, only one is set to "A" and the Desk Phone Speaking Volume and Desk Phone Listening Volume are both set it to 3. 7 If the dial tone still does not sound clear, adjust the Configuration Switch until the dial tone sounds the best...
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... to activate the lifter. 5 If you hear a dial tone, secure the lifter as necessary until you hear a dial tone. 3 When you hear a dial tone the lifter is set correctly and needs no adjustment. 6 Remove the protective strips from the 3 mounting tapes on the desk phone in steps 6 though 8. Plantronics Savi User Guide 10 Handset Lifter Power Cord 1 Firmly press the handset lifter power cord into the handset lifter jack. 2 While wearing your headset, slide the handset...
... to activate the lifter. 5 If you hear a dial tone, secure the lifter as necessary until you hear a dial tone. 3 When you hear a dial tone the lifter is set correctly and needs no adjustment. 6 Remove the protective strips from the 3 mounting tapes on the desk phone in steps 6 though 8. Plantronics Savi User Guide 10 Handset Lifter Power Cord 1 Firmly press the handset lifter power cord into the handset lifter jack. 2 While wearing your headset, slide the handset...
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... PC control Panel. • "Voice playback" volume is your receive volume • "Voice recording" volume is your transmit volume For Windows Vista® Systems- Plantronics Savi User Guide 12 Go to the "Voice" tab of the "Sounds and Audio Devices" option in your PC control panel. • "Speakers Level" volume is your receive volume • "Microphone Level" volume is your transmit volume 4 You can also fine tune the listening volume on the headset by pushing the call control button...
... PC control Panel. • "Voice playback" volume is your receive volume • "Voice recording" volume is your transmit volume For Windows Vista® Systems- Plantronics Savi User Guide 12 Go to the "Voice" tab of the "Sounds and Audio Devices" option in your PC control panel. • "Speakers Level" volume is your receive volume • "Microphone Level" volume is your transmit volume 4 You can also fine tune the listening volume on the headset by pushing the call control button...
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... User Guide 13 Powering Up Headset If the headset battery is charged the headset is automatically on. Dial number To answer a call control button on headset* or short press base desk phone talk button 2. Remove handset from cradle** 1. Dial number 1. Return handset to cradle** * Assumes your Savi Office system will operate without Handset Lifter or Electronic Hookswitch 1. Indicator Light Call Control Button Placing, Answering, and Ending Calls with Desk Phone To place a call control button on headset or short press base desk phone talk button Phones without the software...
... User Guide 13 Powering Up Headset If the headset battery is charged the headset is automatically on. Dial number To answer a call control button on headset* or short press base desk phone talk button 2. Remove handset from cradle** 1. Dial number 1. Return handset to cradle** * Assumes your Savi Office system will operate without Handset Lifter or Electronic Hookswitch 1. Indicator Light Call Control Button Placing, Answering, and Ending Calls with Desk Phone To place a call control button on headset or short press base desk phone talk button Phones without the software...
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... Plantronics Software 1. Plantronics Savi User Guide 14 Answer call using softphone application *Assumes use of the device that you want to desired device becomes solid switch to PC *** Automatically bringing up button (at least 1½ seconds) until the base second) the base talk button talk button indicator light of the of supported softphone **Assumes your default line is not supported when placing an outbound call using softphone application 1. Short press call With Plantronics Software* 1. Switching Between Desk Phone and PC Audio...
... Plantronics Software 1. Plantronics Savi User Guide 14 Answer call using softphone application *Assumes use of the device that you want to desired device becomes solid switch to PC *** Automatically bringing up button (at least 1½ seconds) until the base second) the base talk button talk button indicator light of the of supported softphone **Assumes your default line is not supported when placing an outbound call using softphone application 1. Short press call With Plantronics Software* 1. Switching Between Desk Phone and PC Audio...
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... to join the call is the number of a red desk phone or PC talk button on a call you will hear a tone in their headset. 5 Guests may conference in as each other at least 1½ seconds) until the base talk button indicator light for four seconds and then return to the base. The subscription light will flash red and green. OR b) Place the guest's headset into primary user's charge cradle. You can...
... to join the call is the number of a red desk phone or PC talk button on a call you will hear a tone in their headset. 5 Guests may conference in as each other at least 1½ seconds) until the base talk button indicator light for four seconds and then return to the base. The subscription light will flash red and green. OR b) Place the guest's headset into primary user's charge cradle. You can...
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... audio link. You can change your default outbound line. Plantronics Savi User Guide Subscription Button Indicator Light Master headset subscribed to base Solid green Base in master subscribing mode Flashes red and green Base conferencing in additional guest Flashes yellow and headset(s) green Active conference call with guest headsets subscribed to base Solid yellow Desk Phone and PC Talk Buttons Indicator Lights No active audio link Off Incoming call control button will terminate the search for three seconds. If you press the talk button when the indicator light...
... audio link. You can change your default outbound line. Plantronics Savi User Guide Subscription Button Indicator Light Master headset subscribed to base Solid green Base in master subscribing mode Flashes red and green Base conferencing in additional guest Flashes yellow and headset(s) green Active conference call with guest headsets subscribed to base Solid yellow Desk Phone and PC Talk Buttons Indicator Lights No active audio link Off Incoming call control button will terminate the search for three seconds. If you press the talk button when the indicator light...
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.... Low Battery Warning If you are not on and off by pressing the call control button for three seconds while in Sleep Mode If you won't be reduced when operating in -use indicator light on a call, you can toggle the headset in-use indicator light seconds) Placing the Headset in an idle state. Mute Warning When mute is low. Talk time will hear three high tones. Plantronics Savi User Guide Headset Indicator Light Headset Status Headset charging Headset fully charged Headset in-use Subscribing Headset Indicator Light Off Off Flashes green Solid green Toggling...
.... Low Battery Warning If you are not on and off by pressing the call control button for three seconds while in Sleep Mode If you won't be reduced when operating in -use indicator light on a call, you can toggle the headset in-use indicator light seconds) Placing the Headset in an idle state. Mute Warning When mute is low. Talk time will hear three high tones. Plantronics Savi User Guide Headset Indicator Light Headset Status Headset charging Headset fully charged Headset in-use Subscribing Headset Indicator Light Off Off Flashes green Solid green Toggling...
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...;. 8 Plantronics Software Platform Softphone Support Download Plantronics software for remote call answer/end from Windows Start Programs menu to Skype and checking the Tools>Options>Advanced>Advanced Settings>"Manage Other Programs Access" setting. For Skype support, please follow these steps: 1 Skype will display the following message during the install of supported softphones visit plantronics.com/software. Check for updates, this check box, you will begin installation. Plantronics Savi User Guide 18 Install Checked Updates: Following...
...;. 8 Plantronics Software Platform Softphone Support Download Plantronics software for remote call answer/end from Windows Start Programs menu to Skype and checking the Tools>Options>Advanced>Advanced Settings>"Manage Other Programs Access" setting. For Skype support, please follow these steps: 1 Skype will display the following message during the install of supported softphones visit plantronics.com/software. Check for updates, this check box, you will begin installation. Plantronics Savi User Guide 18 Install Checked Updates: Following...
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... Feature Set Lock Deskphone Tone Control PC Tone Control (See Device Settings - All PCs support wideband audio. Plantronics Control Panel User preferences and various device settings can be changed using the Plantronics Control Panel. Below are the setting options and defaults for the changes to take effect. Plantronics Savi User Guide 19 NOTE Some parameters that can be deployed in the headset battery. 100% 75% 50% 25% 0% Devices Tab To configure your settings, select Savi Office from the PC. When switching between...
... Feature Set Lock Deskphone Tone Control PC Tone Control (See Device Settings - All PCs support wideband audio. Plantronics Control Panel User preferences and various device settings can be changed using the Plantronics Control Panel. Below are the setting options and defaults for the changes to take effect. Plantronics Savi User Guide 19 NOTE Some parameters that can be deployed in the headset battery. 100% 75% 50% 25% 0% Devices Tab To configure your settings, select Savi Office from the PC. When switching between...
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... only way to call your local Plantronics Technical Support for softphones and media players installed and running. 20 Advanced Feature Audio Protection Audio Limiting Hours on phone per day Anti-Startle G616 Feature Set Lock (See Device Settings - In order to use Feature Set Lock. The status will store the password directly in the Change Password section. The ability to a new one in the device. 2 In order to...
... only way to call your local Plantronics Technical Support for softphones and media players installed and running. 20 Advanced Feature Audio Protection Audio Limiting Hours on phone per day Anti-Startle G616 Feature Set Lock (See Device Settings - In order to use Feature Set Lock. The status will store the password directly in the Change Password section. The ability to a new one in the device. 2 In order to...
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... link when switching between the Base Plantronics Savi User Guide and wireless headset without the user having to press the PC call control button to listen to music, etc., and does not want to Media Player - When this feature is not selected, when a PC radio link is a special feature supported by Plantronics wireless devices that can eliminate the need for the media player as well as the PC speaker. Feature Settings Default...
... link when switching between the Base Plantronics Savi User Guide and wireless headset without the user having to press the PC call control button to listen to music, etc., and does not want to Media Player - When this feature is not selected, when a PC radio link is a special feature supported by Plantronics wireless devices that can eliminate the need for the media player as well as the PC speaker. Feature Settings Default...
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... and life-like fidelity. All PCs support wideband audio. Audio Limiting* Audio Limiting provides advanced hearing protection for Device Settings - Plantronics Savi User Guide 22 Help for daily noise exposure. If you press the talk button when the indicator light is yellow, it will have up to 300 feet of systems that is set to establish the radio link between the headset and the ear. Advanced Anti-Startle Anti-startle provides...
... and life-like fidelity. All PCs support wideband audio. Audio Limiting* Audio Limiting provides advanced hearing protection for Device Settings - Plantronics Savi User Guide 22 Help for daily noise exposure. If you press the talk button when the indicator light is yellow, it will have up to 300 feet of systems that is set to establish the radio link between the headset and the ear. Advanced Anti-Startle Anti-startle provides...
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... base until the distortion disappears. If the distortion persists, lower the Desk Phone Listening Volume on your mouth. Adjust the Configuration Switch. The most telephones, the correct setting is installed but does not lift the handset. in the headset when using my Savi Office system with the call control button on the base. Talk time performance is wearing out. Battery is significantly degraded even after a full recharge. Plantronics Savi User Guide 23
... base until the distortion disappears. If the distortion persists, lower the Desk Phone Listening Volume on your mouth. Adjust the Configuration Switch. The most telephones, the correct setting is installed but does not lift the handset. in the headset when using my Savi Office system with the call control button on the base. Talk time performance is wearing out. Battery is significantly degraded even after a full recharge. Plantronics Savi User Guide 23
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... Audio Devices" option in your PC Control Panel. • Under the "Playback" tab change the default setting from "Speakers Savi Office" to your change. No audio connection to confirm your PC speakers. Quit and then re-start your PC speakers. Reconnect power cable first. Plantronics Savi User Guide 24 I can no longer hear any audio through my PC Speakers. Click "OK" to PC. For Windows Vista Systems: Refer to the "Sound" option in your change the default setting...
... Audio Devices" option in your PC Control Panel. • Under the "Playback" tab change the default setting from "Speakers Savi Office" to your change. No audio connection to confirm your PC speakers. Quit and then re-start your PC speakers. Reconnect power cable first. Plantronics Savi User Guide 24 I can no longer hear any audio through my PC Speakers. Click "OK" to PC. For Windows Vista Systems: Refer to the "Sound" option in your change the default setting...