Quick Starter Guide
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... STEP 1 Remove Camera 2 steps up the app Launch the HomeHawk app. STEP 2 PULL Power outlet Months ? Insert a microSD card ŋmicroSD cards are designed to be attached on the window AAPrPeressssththeeeenntirteireccaammeerara B While pressing the center, firfmirmlylyaaggaaininstsththeewwininddooww C Pull up the LOCK lever to complete the setup. Application Setup A Install the HomeHawk app Search for "Panasonic HomeHawk" ŋ...
... STEP 1 Remove Camera 2 steps up the app Launch the HomeHawk app. STEP 2 PULL Power outlet Months ? Insert a microSD card ŋmicroSD cards are designed to be attached on the window AAPrPeressssththeeeenntirteireccaammeerara B While pressing the center, firfmirmlylyaaggaaininstsththeewwininddooww C Pull up the LOCK lever to complete the setup. Application Setup A Install the HomeHawk app Search for "Panasonic HomeHawk" ŋ...
Quick Starter Guide
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... instructions. Temporarily removing the camera When should I do this? You can also watch a video about attaching with double-sided tape. Page 2 Alternate method: Long-term attachment Did you don't want to use . 12. https://shop.panasonic. Remove the camera from window STEP 1 B The double...-sided tape slot brackets remain on the window STEP 2 PULL When cleaning the window, spraying a large amount of the double-sided tape from the home for 30...
... instructions. Temporarily removing the camera When should I do this? You can also watch a video about attaching with double-sided tape. Page 2 Alternate method: Long-term attachment Did you don't want to use . 12. https://shop.panasonic. Remove the camera from window STEP 1 B The double...-sided tape slot brackets remain on the window STEP 2 PULL When cleaning the window, spraying a large amount of the double-sided tape from the home for 30...
Information and Troubleshooting Guide
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Information and Troubleshooting Guide Home Monitoring Camera HomeHawk WINDOW Model No. For assistance, please visit our Web site: http://shop.panasonic.com/support for future reference. Please read this document before using the unit and save it for customers in the U.S.A. KX-HNC500 Thank you for purchasing a Panasonic product.
Information and Troubleshooting Guide Home Monitoring Camera HomeHawk WINDOW Model No. For assistance, please visit our Web site: http://shop.panasonic.com/support for future reference. Please read this document before using the unit and save it for customers in the U.S.A. KX-HNC500 Thank you for purchasing a Panasonic product.
Information and Troubleshooting Guide
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... side microSD card slot SETUP button RESET button LOCK lever Used to help pull off the suction cup from windows. Power Jack Power connector jack Resetting the camera 1 Plug in yellow. • The camera's settings are reset. LOCK pin See page 7, 26 Removal tab Used to lock/unlock the suction cup. LED indicator... See page 6 MAC address Used during initial setup with a thin tip, press 3 Wait for the camera's LED and hold RESET button for about 1 minute. 4 2 Using an object with Bluetooth. indicator to light in the...
... side microSD card slot SETUP button RESET button LOCK lever Used to help pull off the suction cup from windows. Power Jack Power connector jack Resetting the camera 1 Plug in yellow. • The camera's settings are reset. LOCK pin See page 7, 26 Removal tab Used to lock/unlock the suction cup. LED indicator... See page 6 MAC address Used during initial setup with a thin tip, press 3 Wait for the camera's LED and hold RESET button for about 1 minute. 4 2 Using an object with Bluetooth. indicator to light in the...
Information and Troubleshooting Guide
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AC adaptor 1 pcs Cable clips 2 clips 5 Cover Slot brackets Place to a window for a longer period than the suction cup. Double-sided tape (2 sets) Used to adhere the camera to attach the double-sided tape. Window side Lens Suction cup Used to adhere the camera to a window.
AC adaptor 1 pcs Cable clips 2 clips 5 Cover Slot brackets Place to a window for a longer period than the suction cup. Double-sided tape (2 sets) Used to adhere the camera to attach the double-sided tape. Window side Lens Suction cup Used to adhere the camera to a window.
Information and Troubleshooting Guide
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... good, weak, out of range) is shown for 3 seconds after pressing SETUP button. *3 Lights for your wireless router Connected to the wireless router and camera is on • Registration failed *3 • Accessing microSD card (when using 24/7 recording) • Signal level is weak *2 •...; Camera is out of range of your wireless router *2 • Wireless LAN connection failed • Device error (fan error)*4 • Streaming data *1 or detecting motion *1 ...
... good, weak, out of range) is shown for 3 seconds after pressing SETUP button. *3 Lights for your wireless router Connected to the wireless router and camera is on • Registration failed *3 • Accessing microSD card (when using 24/7 recording) • Signal level is weak *2 •...; Camera is out of range of your wireless router *2 • Wireless LAN connection failed • Device error (fan error)*4 • Streaming data *1 or detecting motion *1 ...
Information and Troubleshooting Guide
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attached. • Depending on the glass of windows that are uneven or have film, etc. Replacement accessories Accessory item AC adaptor Part number PNLV251-1Z Double-sided tape PNHS1987Z Cable clip PNZSAHNC500W Suction cup PNYSAHNC500W LOCK pin PNDF1275Z Installation alignment Installation location cautions • The camera may not be able to be installed to areas on the installation location, the camera may hit against objects or people when the window is opened or closed. 7
attached. • Depending on the glass of windows that are uneven or have film, etc. Replacement accessories Accessory item AC adaptor Part number PNLV251-1Z Double-sided tape PNHS1987Z Cable clip PNZSAHNC500W Suction cup PNYSAHNC500W LOCK pin PNDF1275Z Installation alignment Installation location cautions • The camera may not be able to be installed to areas on the installation location, the camera may hit against objects or people when the window is opened or closed. 7
Information and Troubleshooting Guide
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... the microSD card or disconnect the product's AC adaptor while reading or writing data to direct rain, such as lighting, brightness. • Dirty windows and window screens affect the camera image quality. Notice for a long period of time. (This may be kept away from the electrical appliances. Damp basements should not be affected...
... the microSD card or disconnect the product's AC adaptor while reading or writing data to direct rain, such as lighting, brightness. • Dirty windows and window screens affect the camera image quality. Notice for a long period of time. (This may be kept away from the electrical appliances. Damp basements should not be affected...
Information and Troubleshooting Guide
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...feet 11 inches) - The fan may be audible when it is an "MLC flash memory" type or states its use for "video monitoring cameras" or "dash cam and home monitoring systems". *4 When recording images, images are not recorded in the following situations. • When using ...× 5 1/8 inches × 1 17/64 inches) Mass (weight): Approx. 135 g (0.29 lb) *1 A fan operates when the camera becomes hot. infinity) Camera field of the camera and there is sufficient contrast with the background. *3 We strongly recommend using a microSD card that is operating. *2 Illuminance to HDR recording, images...
...feet 11 inches) - The fan may be audible when it is an "MLC flash memory" type or states its use for "video monitoring cameras" or "dash cam and home monitoring systems". *4 When recording images, images are not recorded in the following situations. • When using ...× 5 1/8 inches × 1 17/64 inches) Mass (weight): Approx. 135 g (0.29 lb) *1 A fan operates when the camera becomes hot. infinity) Camera field of the camera and there is sufficient contrast with the background. *3 We strongly recommend using a microSD card that is operating. *2 Illuminance to HDR recording, images...
Information and Troubleshooting Guide
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...Refer to change the router channel of your wireless router's may be enabled. • Register the MAC address (page 4) of the camera to the address filter setting of your wireless router are using LED indicator is displayed and the setup cannot be disabled. blue. your wireless... router's manual for the wireless network. • Unplug the camera and then plug it in again, and then try again from the beginning. The address filter function of the wireless router. Cause Solution...
...Refer to change the router channel of your wireless router's may be enabled. • Register the MAC address (page 4) of the camera to the address filter setting of your wireless router are using LED indicator is displayed and the setup cannot be disabled. blue. your wireless... router's manual for the wireless network. • Unplug the camera and then plug it in again, and then try again from the beginning. The address filter function of the wireless router. Cause Solution...
Information and Troubleshooting Guide
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wireless router is following screen is lit in function on your wireless router's manual. 17 Disable the "Isolation" function on the Bluetooth, the blue. displayed and the setup cannot be able to communicate to your wireless router. For details refer to your mobile device via the wireless router. Problem LED color Cause When initial setup The camera's LED The "Isolation" is performed using indicator is enabled. Solution • Sometimes when the "Isolation" function is enabled, the camera will not be completed.
wireless router is following screen is lit in function on your wireless router's manual. 17 Disable the "Isolation" function on the Bluetooth, the blue. displayed and the setup cannot be able to communicate to your wireless router. For details refer to your mobile device via the wireless router. Problem LED color Cause When initial setup The camera's LED The "Isolation" is performed using indicator is enabled. Solution • Sometimes when the "Isolation" function is enabled, the camera will not be completed.
Information and Troubleshooting Guide
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... that it in again, check the following causes/solutions first. Cause Solution If the LED indicator is blinking in red, unplug the camera and then plug it has the WPS function. (Depending on the wireless router even if there is a function of wireless router, ...select "Bluetooth". at a time. Troubleshooting (Initial setup by selecting "WPS") What is using WPS, the blinking in red. The camera and • Move the camera and wireless router closer wireless router are enabled. may have trouble during the initial setup, check the following causes and solutions, and then...
... that it in again, check the following causes/solutions first. Cause Solution If the LED indicator is blinking in red, unplug the camera and then plug it has the WPS function. (Depending on the wireless router even if there is a function of wireless router, ...select "Bluetooth". at a time. Troubleshooting (Initial setup by selecting "WPS") What is using WPS, the blinking in red. The camera and • Move the camera and wireless router closer wireless router are enabled. may have trouble during the initial setup, check the following causes and solutions, and then...
Information and Troubleshooting Guide
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... manual. 19 The SETUP button following screen is lit in pressed on how to communicate with . The camera's LED The WPS button was indicator is was pressed, restart the [HomeHawk] app, and then follow the onscreen instructions. For details, refer to routers at home that your wireless ...router's manual for displayed and the long enough. Problem LED color Cause When initial setup The camera's LED The camera is not in is performed...
... manual. 19 The SETUP button following screen is lit in pressed on how to communicate with . The camera's LED The WPS button was indicator is was pressed, restart the [HomeHawk] app, and then follow the onscreen instructions. For details, refer to routers at home that your wireless ...router's manual for displayed and the long enough. Problem LED color Cause When initial setup The camera's LED The camera is not in is performed...
Information and Troubleshooting Guide
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Confirm the wireless network connection status of your mobile network service provider's wireless network (3G, 4G, etc.). Cause The camera is blinking in red. network. • Network traffic, network conditions, and the network provider's settings or policies may prevent the connection. Try moving... your mobile device. Troubleshooting (Connection) Problem The LED indicator is out of range of your wireless router. Solution • Confirm that your camera is too much traffic in is bad and your mobile device is powered on and wired correctly, and then move the...
Confirm the wireless network connection status of your mobile network service provider's wireless network (3G, 4G, etc.). Cause The camera is blinking in red. network. • Network traffic, network conditions, and the network provider's settings or policies may prevent the connection. Try moving... your mobile device. Troubleshooting (Connection) Problem The LED indicator is out of range of your wireless router. Solution • Confirm that your camera is too much traffic in is bad and your mobile device is powered on and wired correctly, and then move the...
Information and Troubleshooting Guide
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...; Detections may be used for motion detection. Note: • The camera's sensor features are not designed to detect motion The camera can adjust the sensitivity of the camera's motion detection feature, and select which areas of the sensor features in these situations. • Panasonic takes no responsibility for any injury or damage caused by...
...; Detections may be used for motion detection. Note: • The camera's sensor features are not designed to detect motion The camera can adjust the sensitivity of the camera's motion detection feature, and select which areas of the sensor features in these situations. • Panasonic takes no responsibility for any injury or damage caused by...
Information and Troubleshooting Guide
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...8226; Horizontal detection range: 121° Note: • It may not be possible to correctly detect people when their distance and direction from the camera. • It may not be possible to correctly detect people when only parts of them are visible due to obstacles such as people depending on... color. • It may be possible to correctly detect people when they are riding on the window. Visual sensor to detect a person The camera can detect people in the areas that are visible to the camera. may not be mistakenly detected as trees, fences, cars, poles, or raindrops or dust on ...
...8226; Horizontal detection range: 121° Note: • It may not be possible to correctly detect people when their distance and direction from the camera. • It may not be possible to correctly detect people when only parts of them are visible due to obstacles such as people depending on... color. • It may be possible to correctly detect people when they are riding on the window. Visual sensor to detect a person The camera can detect people in the areas that are visible to the camera. may not be mistakenly detected as trees, fences, cars, poles, or raindrops or dust on ...
Information and Troubleshooting Guide
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then tap . 3 Tap [Camera Settings]. 23 Can I select areas for detection? 1 Start the [HomeHawk] app and 2 Tap [Settings].
then tap . 3 Tap [Camera Settings]. 23 Can I select areas for detection? 1 Start the [HomeHawk] app and 2 Tap [Settings].
Information and Troubleshooting Guide
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For more information, access the User's Guide (page 3). 24 4 Tap [Detection] → [Set Detection Area]. 5 Check the color of the visual sensor. Example: Note: • If the visual sensor is still triggered too easily after adjusting the detection area, you can reduce the sensitivity of the areas on the screen to see where the camera's motion detection features are triggered. 6 Adjust the detection area as necessary by enabling and disabling detection for the desired areas.
For more information, access the User's Guide (page 3). 24 4 Tap [Detection] → [Set Detection Area]. 5 Check the color of the visual sensor. Example: Note: • If the visual sensor is still triggered too easily after adjusting the detection area, you can reduce the sensitivity of the areas on the screen to see where the camera's motion detection features are triggered. 6 Adjust the detection area as necessary by enabling and disabling detection for the desired areas.
Information and Troubleshooting Guide
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STEP 1 STEP 2 Note: • For additional information, refer to our Web site: https://shop.panasonic.com/HHvideo6 25 Cleaning the suction cup 1 Remove the cover from the camera and then take the camera off the window. 2 Wipe the suction cup with a wet wipe.
STEP 1 STEP 2 Note: • For additional information, refer to our Web site: https://shop.panasonic.com/HHvideo6 25 Cleaning the suction cup 1 Remove the cover from the camera and then take the camera off the window. 2 Wipe the suction cup with a wet wipe.
Information and Troubleshooting Guide
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lever. 26 Replacing the suction cup 1 2 Remove the cover from the camera, place the Pull out the LOCK pin from the LOCK lever using a camera on a flat surface, and then lift up the LOCK paper clip or similar object.
lever. 26 Replacing the suction cup 1 2 Remove the cover from the camera, place the Pull out the LOCK pin from the LOCK lever using a camera on a flat surface, and then lift up the LOCK paper clip or similar object.
