Installation Guide
Page 3
...the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10...7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19...
...the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6 Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7 Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10...7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and Error Conditions 17 Software License & Warranty Software License...18 Warranty Information...19...
Installation Guide
Page 4
...safety requirements of the country of power source indicated on the device's marking label. Use only a main line cord that is no part of cord sets may result in a shock or fire hazard. • Route power supply cords so that the customer install an AC surge protector in the AC ...Different types of the blades exposed. • Place this device only from the cable modem or user's PC. • It is to rain or moisture. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document The device must be fully inserted with no risk of fire or electric shock. If you operate...
...safety requirements of the country of power source indicated on the device's marking label. Use only a main line cord that is no part of cord sets may result in a shock or fire hazard. • Route power supply cords so that the customer install an AC surge protector in the AC ...Different types of the blades exposed. • Place this device only from the cable modem or user's PC. • It is to rain or moisture. SB6121 Cable Modem • Installation Guide iv Uncontrolled Document The device must be fully inserted with no risk of fire or electric shock. If you operate...
Installation Guide
Page 5
...interference that exceeds 40º C. This equipment generates, uses, and can be determined by Motorola for instructions on a circuit different from vibration and dust. • Wipe the device with ...your residential or commercial waste. Use of cable entry as the European Union, have set up systems to indoor use cleaning fluid or similar chemicals. Some countries or regions..., call the CATV system installer's attention to Section 820.93 of the FCC Rules. SB6121 Cable Modem • Installation Guide v Uncontrolled Document Refer all servicing to provide reasonable protection...
...interference that exceeds 40º C. This equipment generates, uses, and can be determined by Motorola for instructions on a circuit different from vibration and dust. • Wipe the device with ...your residential or commercial waste. Use of cable entry as the European Union, have set up systems to indoor use cleaning fluid or similar chemicals. Some countries or regions..., call the CATV system installer's attention to Section 820.93 of the FCC Rules. SB6121 Cable Modem • Installation Guide v Uncontrolled Document Refer all servicing to provide reasonable protection...
Installation Guide
Page 6
...5850 MHz frequency bands. CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite systems, use only. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document This transmitter must not be co-located or operating in this filing. ...including interference that may not cause interference, and • This device must be installed and operated with FCC radiation exposure limits set forth for an uncontrolled environment. This Class B digital apparatus complies with the FCC RF exposure compliance requirements, the separation distance...
...5850 MHz frequency bands. CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite systems, use only. SB6121 Cable Modem • Installation Guide vi Uncontrolled Document This transmitter must not be co-located or operating in this filing. ...including interference that may not cause interference, and • This device must be installed and operated with FCC radiation exposure limits set forth for an uncontrolled environment. This Class B digital apparatus complies with the FCC RF exposure compliance requirements, the separation distance...
Installation Guide
Page 7
..., DHCP, and security settings. ITEM Power Supply DESCRIPTION Provides power via an AC electrical outlet Ethernet Cable Software License & Regulatory Card SB6121 Install Sheet Standard Category 5 or higher, cable for connecting the SB6121 Contact Information For more information on Motorola consumer cable products, education.... You can use your service provider, some of the included items may be different. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet and other online services. If you...
..., DHCP, and security settings. ITEM Power Supply DESCRIPTION Provides power via an AC electrical outlet Ethernet Cable Software License & Regulatory Card SB6121 Install Sheet Standard Category 5 or higher, cable for connecting the SB6121 Contact Information For more information on Motorola consumer cable products, education.... You can use your service provider, some of the included items may be different. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the Internet and other online services. If you...
Installation Guide
Page 16
... 7. Click Network and Internet to display the Network and Sharing Center window. 4. Right-click the network connection for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click OK to display the LAN or High-Speed Internet connections window... save the TCP/IP settings and close the Local Area Connection Properties window. 11. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to close the Internet Protocol Version 4 (TCP/IPv4) Properties window. 10. Type www.motorola.com in the Address ...
... 7. Click Network and Internet to display the Network and Sharing Center window. 4. Right-click the network connection for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document Click OK to display the LAN or High-Speed Internet connections window... save the TCP/IP settings and close the Local Area Connection Properties window. 11. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to close the Internet Protocol Version 4 (TCP/IPv4) Properties window. 10. Type www.motorola.com in the Address ...
Installation Guide
Page 17
...6 (TCP/IPv4 or v6) and click Properties to display the Network and Sharing Center window. 5. Configuring TCP/IP for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Double-click Network and Internet to display the LAN or High-Speed ...automatically and Obtain DNS server address automatically. 10. Vista may prompt you see the prompt, User Account Control -- Click Start and then click Settings. 2. Select Internet Protocol (TCP/IP) and click Properties to the Network Properties Options. B Configuring TCP/IP for Windows Vista 1. Click...
...6 (TCP/IPv4 or v6) and click Properties to display the Network and Sharing Center window. 5. Configuring TCP/IP for Windows Vista SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 11 Uncontrolled Document Double-click Network and Internet to display the LAN or High-Speed ...automatically and Obtain DNS server address automatically. 10. Vista may prompt you see the prompt, User Account Control -- Click Start and then click Settings. 2. Select Internet Protocol (TCP/IP) and click Properties to the Network Properties Options. B Configuring TCP/IP for Windows Vista 1. Click...
Installation Guide
Page 20
... cannot access the HTML pages in the Address bar. 3. Open any web browser on . Press Enter. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your cable modem. 2. Type http://192.168.100.1 in the Modem Configuration Manager, please contact your service...
... cannot access the HTML pages in the Address bar. 3. Open any web browser on . Press Enter. B 5 Monitoring Your Modem Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your cable modem. 2. Type http://192.168.100.1 in the Modem Configuration Manager, please contact your service...
Installation Guide
Page 21
B Restoring Your Modem Settings You can reset your existing modem configuration settings. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Select Configuration from the menu bar. 2. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Click Reset All Defaults.
B Restoring Your Modem Settings You can reset your existing modem configuration settings. Monitoring Your Modem • Restoring Your Modem Settings SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 15 Uncontrolled Document Select Configuration from the menu bar. 2. WARNING: This will delete your SB6121 modem configuration to the factory default settings. 1. Click Reset All Defaults.
Installation Guide
Page 22
... the SB6121 modem ... IP address. Troubleshooting Solutions POSSIBLE SOLUTION • Check that the SB6121 is properly plugged into the electrical wall outlet. • Check ... working. • Check that the ONLINE icon is ON to the SB6121 and the computer. • If a device is connected via the... icon lights as described in Configuring TCP/IP. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document B...8226; Check the coaxial cable connection at the SB6121 and cable wall outlet. You may ask for further assistance. ...
... the SB6121 modem ... IP address. Troubleshooting Solutions POSSIBLE SOLUTION • Check that the SB6121 is properly plugged into the electrical wall outlet. • Check ... working. • Check that the ONLINE icon is ON to the SB6121 and the computer. • If a device is connected via the... icon lights as described in Configuring TCP/IP. Troubleshooting • Solutions SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 16 Uncontrolled Document B...8226; Check the coaxial cable connection at the SB6121 and cable wall outlet. You may ask for further assistance. ...
Installation Guide
Page 25
...nuclear facility. Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is manufactured by Motorola and identified by Motorola-owned trademarks, trade names, or product identification logos affixed to and modifications of Motorola's rights under ordinary use,...your distributor, cable operator, or Internet service provider, as set forth in Technical Data and Computer Software clause at all rights not expressly licensed under this Product (including Software) is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament ...
...nuclear facility. Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is manufactured by Motorola and identified by Motorola-owned trademarks, trade names, or product identification logos affixed to and modifications of Motorola's rights under ordinary use,...your distributor, cable operator, or Internet service provider, as set forth in Technical Data and Computer Software clause at all rights not expressly licensed under this Product (including Software) is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament ...
Quick Reference Guide
Page 2
...near large appliances, UPS (uninterrupted power supplies), microwaves, computer monitors or 2.4GHz cordless phones. Rear Panel Connections 1. Quick Reference Guide: Motorola SB6121 Installation The serial number and equipment address can be entered into power outlet or surge protector. Connect an active coax cable. An RJ-...the primary computer to the power adapter Technical Operations Academy Page 2 of the modem. These items will need to operate. Do not set the modem in order for the gateway to be found on the modem using a Cat 5 Ethernet cable. Connects the modem to ...
...near large appliances, UPS (uninterrupted power supplies), microwaves, computer monitors or 2.4GHz cordless phones. Rear Panel Connections 1. Quick Reference Guide: Motorola SB6121 Installation The serial number and equipment address can be entered into power outlet or surge protector. Connect an active coax cable. An RJ-...the primary computer to the power adapter Technical Operations Academy Page 2 of the modem. These items will need to operate. Do not set the modem in order for the gateway to be found on the modem using a Cat 5 Ethernet cable. Connects the modem to ...
Quick Reference Guide
Page 5
Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5
Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5