Installation Guide
Page 5
...; Wipe the device with your region. SAVE THESE INSTRUCTIONS Note to CATV System Installer: This reminder is provided to call Motorola Customer Service for compliance could void the user's authority to operate the equipment. Do not spray cleaners directly on the device... or regions, such as practical. However, there is in particular, specifies that interference will not occur in a particular installation. SB6121 Cable Modem • Installation Guide v Uncontrolled Document FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply...
...; Wipe the device with your region. SAVE THESE INSTRUCTIONS Note to CATV System Installer: This reminder is provided to call Motorola Customer Service for compliance could void the user's authority to operate the equipment. Do not spray cleaners directly on the device... or regions, such as practical. However, there is in particular, specifies that interference will not occur in a particular installation. SB6121 Cable Modem • Installation Guide v Uncontrolled Document FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply...
Installation Guide
Page 7
... the included items may be different. You can use your high-speed cable modem to the Internet and other online services. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box with the following operating systems: Introduction •...
... the included items may be different. You can use your high-speed cable modem to the Internet and other online services. B 1 Introduction The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box with the following operating systems: Introduction •...
Installation Guide
Page 16
...an Internet Connection After installing your cable modem, you are now ready to connect your cable modem to retrieve an IP address. Type www.motorola.com in the Address bar. If you complete the TCP/IP configuration, go to the Internet • Checking for your computer. 2.... Control Panel. 2. When you do not see the Configuring TCP/IP section for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document If the Motorola website appears, you may need to configure your computer and other network devices to the Internet. 1....
...an Internet Connection After installing your cable modem, you are now ready to connect your cable modem to retrieve an IP address. Type www.motorola.com in the Address bar. If you complete the TCP/IP configuration, go to the Internet • Checking for your computer. 2.... Control Panel. 2. When you do not see the Configuring TCP/IP section for an Internet Connection SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 10 Uncontrolled Document If the Motorola website appears, you may need to configure your computer and other network devices to the Internet. 1....
Installation Guide
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B B Software License & Warranty SURFboard SB6121 DOCSIS 3.0 Cable Modem Motorola, Inc. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. The Software includes associated media, any printed materials, and any United States export laws. Motorola and its 3rd party licensors retain the ownership of the Software (if applicable) to the same person...
B B Software License & Warranty SURFboard SB6121 DOCSIS 3.0 Cable Modem Motorola, Inc. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. The Software includes associated media, any printed materials, and any United States export laws. Motorola and its 3rd party licensors retain the ownership of the Software (if applicable) to the same person...
Installation Guide
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... IMPLIED WARRANTY OF FITNESS FOR SUCH USES. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with RESTRICTED RIGHTS. Motorola is not responsible for any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper... contractor/manufacturer is my limited warranty? Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. Motorola does not warrant that the operation of the Product will...
... IMPLIED WARRANTY OF FITNESS FOR SUCH USES. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with RESTRICTED RIGHTS. Motorola is not responsible for any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper... contractor/manufacturer is my limited warranty? Warranty Information SURFboard SB6121 DOCSIS 3.0 Cable Modem Home & Networks Mobility ("Motorola") What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. Motorola does not warrant that the operation of the Product will...
Installation Guide
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... OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. For Product customer service, technical support, warranty claims, questions about your Internet ... Service Provider for any and all claims that you must do to obtain warranty service. Software License & Warranty • Warranty Information SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 20 Uncontrolled Document ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND...
... OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. For Product customer service, technical support, warranty claims, questions about your Internet ... Service Provider for any and all claims that you must do to obtain warranty service. Software License & Warranty • Warranty Information SB6121 DOCSIS 3.0® Cable Modem • Installation Guide 20 Uncontrolled Document ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND...
Quick Reference Guide
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... 1 of DOCSIS, but most notably, channel bonding. Motorola SB6121 Version Date: v1.0 September 2011 Field Operations Table of Contents Quick Reference Guide Table of major enhancements including channel bonding and IPv6. Bookmark not defined.5 Introduction Motorola's DOCSIS 3.0 Modem includes a number of Contents ...1... and new 3.0 features. Quick Reference Guide - IPv6 greatly expands the number of installing, configuring, and troubleshooting the Motorola SB6121 modem. This increases downstream speeds up to 1 Gbps, and upstream throughput up to be "virtually-bonded" together to ...
... 1 of DOCSIS, but most notably, channel bonding. Motorola SB6121 Version Date: v1.0 September 2011 Field Operations Table of Contents Quick Reference Guide Table of major enhancements including channel bonding and IPv6. Bookmark not defined.5 Introduction Motorola's DOCSIS 3.0 Modem includes a number of Contents ...1... and new 3.0 features. Quick Reference Guide - IPv6 greatly expands the number of installing, configuring, and troubleshooting the Motorola SB6121 modem. This increases downstream speeds up to 1 Gbps, and upstream throughput up to be "virtually-bonded" together to ...
Quick Reference Guide
Page 2
... computer to an active cable drop 3. Rear Panel Connections 1. CSG Field SERIAL NUMBER Motorola SB6121 modem HFC MAC ID Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the power adapter into the... the power adapter Technical Operations Academy Page 2 of the modem. Connects the modem to the computer 2. Quick Reference Guide: Motorola SB6121 Installation The serial number and equipment address can be entered into power outlet or surge protector. Connect an active coax cable. ...
... computer to an active cable drop 3. Rear Panel Connections 1. CSG Field SERIAL NUMBER Motorola SB6121 modem HFC MAC ID Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the power adapter into the... the power adapter Technical Operations Academy Page 2 of the modem. Connects the modem to the computer 2. Quick Reference Guide: Motorola SB6121 Installation The serial number and equipment address can be entered into power outlet or surge protector. Connect an active coax cable. ...
Quick Reference Guide
Page 3
...reference for configuration Connected to the Internet failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port computer, or hub is port is detected connected via the Ethernet (10Base-T) or Fast ... Key Light Off Flashing 1 POWER Power is This light should be used during installation, configuration, and troubleshooting. Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive channel not Scanning for a receive found (downstream)...
...reference for configuration Connected to the Internet failed parameters 5 LINK No connection to the Transmitting or receiving Amber: A device, SB6121 Ethernet data on the Ethernet port computer, or hub is port is detected connected via the Ethernet (10Base-T) or Fast ... Key Light Off Flashing 1 POWER Power is This light should be used during installation, configuration, and troubleshooting. Quick Reference Guide: Motorola SB6121 Front Panel Display The front panel LEDs should not flash disconnected 2 RECEIVE Receive channel not Scanning for a receive found (downstream)...
Quick Reference Guide
Page 4
...frequencies. Powered off during Startup: The downstream (RECEIVE) channel cannot be acquired. If the RF levels are : A. To restart the Motorola SB6121: 1. IP registration was lost. The upstream channel was unsuccessful. Technical Operations Academy Page 4 of steps when first connected to power ...connected and blinks when transmitting or receiving data. Plug the cable modem back into power. 4. Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121 goes through a series of 5 Troubleshooting Tips Rule out RF Use the front panel LEDs as well as detailed above...
...frequencies. Powered off during Startup: The downstream (RECEIVE) channel cannot be acquired. If the RF levels are : A. To restart the Motorola SB6121: 1. IP registration was lost. The upstream channel was unsuccessful. Technical Operations Academy Page 4 of steps when first connected to power ...connected and blinks when transmitting or receiving data. Plug the cable modem back into power. 4. Quick Reference Guide: Motorola SB6121 Start-Up Sequence The SB6121 goes through a series of 5 Troubleshooting Tips Rule out RF Use the front panel LEDs as well as detailed above...
Quick Reference Guide
Page 5
Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5
Quick Reference Guide: Motorola SB6121 Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. Always use straight-through cables, not cross over cables User Guides, Drivers, and Datasheets can be found at: http://broadband.motorola.com/consumers/support Technical Operations Academy Page 5 of 5