Cisco SPA9000 Voice System Administration Guide
Page 5
... a Line Interface for a SPA400 (PSTN or Voice Mail) 60 Configuring Call Capacity for a Line Interface 63 Configuring Dial Plans 66 About Dial Plans 66 Editing Dial Plans 74 Managing the Line Selection for Outbound Calls 78 Line Availability 78 Configuring a Call Routing Rule 79 Entering a Call ...Receptionist or Client Stations 85 Example Contact List Rules 86 Supporting Multiple DID Numbers Per Line Interface 87 Supporting Direct Inward Dialing to Phone Extensions 88 Entering a Contact List Rule 91 Managing Inbound Calls with Hunt Groups 92 Syntax for Hunt Rules 93 ...
... a Line Interface for a SPA400 (PSTN or Voice Mail) 60 Configuring Call Capacity for a Line Interface 63 Configuring Dial Plans 66 About Dial Plans 66 Editing Dial Plans 74 Managing the Line Selection for Outbound Calls 78 Line Availability 78 Configuring a Call Routing Rule 79 Entering a Call ...Receptionist or Client Stations 85 Example Contact List Rules 86 Supporting Multiple DID Numbers Per Line Interface 87 Supporting Direct Inward Dialing to Phone Extensions 88 Entering a Contact List Rule 91 Managing Inbound Calls with Hunt Groups 92 Syntax for Hunt Rules 93 ...
Cisco SPA9000 Voice System Administration Guide
Page 7
... Grammar 142 Auto Attendant XML Instructions Set 145 Entering an Auto Attendant Script 147 Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 148 Configuring Dial Plans for the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts 151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call...
... Grammar 142 Auto Attendant XML Instructions Set 145 Entering an Auto Attendant Script 147 Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 148 Configuring Dial Plans for the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts 151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call...
Cisco SPA9000 Voice System Administration Guide
Page 25
... 23 NOTE Because the SPA9000 Voice System Installation and Configuration Guide provides all of the procedures that help to greet callers, and a default dial plan that you complete the procedures in the installation guide, the users can record and retrieve voice mail messages. The SPA9000 has a fully functional... Auto Attendant to ensure strong performance. Getting Started Initial Installation, and Configuration 1 Initial Installation, and Configuration Cisco strongly recommends that is installed, the users also can make and receive calls.
... 23 NOTE Because the SPA9000 Voice System Installation and Configuration Guide provides all of the procedures that help to greet callers, and a default dial plan that you complete the procedures in the installation guide, the users can record and retrieve voice mail messages. The SPA9000 has a fully functional... Auto Attendant to ensure strong performance. Getting Started Initial Installation, and Configuration 1 Initial Installation, and Configuration Cisco strongly recommends that is installed, the users also can make and receive calls.
Cisco SPA9000 Voice System Administration Guide
Page 58
4 Configuring Phone Lines and Calling Routing Behavior This chapter describes many features that you can configure on the SPA9000 to ensure smooth handling of all inbound and ... calls, and ease of use. • "Configuring SPA9000 FXS Ports," on page 57 • "Configuring Line Interfaces on the SPA9000," on page 58 • "Configuring Dial Plans," on page 66 • "Managing the Line Selection for Outbound Calls," on page 78 • "Managing Caller ID Settings for Outgoing Calls," on page 82...
4 Configuring Phone Lines and Calling Routing Behavior This chapter describes many features that you can configure on the SPA9000 to ensure smooth handling of all inbound and ... calls, and ease of use. • "Configuring SPA9000 FXS Ports," on page 57 • "Configuring Line Interfaces on the SPA9000," on page 58 • "Configuring Dial Plans," on page 66 • "Managing the Line Selection for Outbound Calls," on page 78 • "Managing Caller ID Settings for Outgoing Calls," on page 82...
Cisco SPA9000 Voice System Administration Guide
Page 59
... Preferred Codec is a fax machine, disable echo cancelling. See "Configuring Dial Plans," on Hold." STEP 5 Click Submit All Changes. Linksys makes no guarantee with the use of this extension number to add the analog phone to the contact list, hunt groups, and shared line appearances. •... Start Internet Explorer, and then enter the IP address of T.38 FAX relay through the ITSP. Fax support through an ITSP line requires a T.38 fax machine on fax machine and network / transport resilience. STEP 4 Enter the Dial Plan settings, as Receptionist Area Fax Machine. SPA9000...
... Preferred Codec is a fax machine, disable echo cancelling. See "Configuring Dial Plans," on Hold." STEP 5 Click Submit All Changes. Linksys makes no guarantee with the use of this extension number to add the analog phone to the contact list, hunt groups, and shared line appearances. •... Start Internet Explorer, and then enter the IP address of T.38 FAX relay through the ITSP. Fax support through an ITSP line requires a T.38 fax machine on fax machine and network / transport resilience. STEP 4 Enter the Dial Plan settings, as Receptionist Area Fax Machine. SPA9000...
Cisco SPA9000 Voice System Administration Guide
Page 68
...Digit Sequences," on page 66 • "Digit Sequence Examples," on page 68 • "Acceptance and Transmission the Dialed Digits," on page 71 • "Dial Plan Timer (Off-Hook Timer)," on page 72 • "Interdigit Long Timer (Incomplete Entry Timer)," on page 73 ...You can use a dial plan to facilitate dialing or to block certain types of elements, which are interpreted and transmitted. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Configuring Dial Plans Dial plans determine how the digits are individually matched to understand dial plans, as well as ...
...Digit Sequences," on page 66 • "Digit Sequence Examples," on page 68 • "Acceptance and Transmission the Dialed Digits," on page 71 • "Dial Plan Timer (Off-Hook Timer)," on page 72 • "Interdigit Long Timer (Incomplete Entry Timer)," on page 73 ...You can use a dial plan to facilitate dialing or to block certain types of elements, which are interpreted and transmitted. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Configuring Dial Plans Dial plans determine how the digits are individually matched to understand dial plans, as well as ...
Cisco SPA9000 Voice System Administration Guide
Page 69
... users to enter 0, 01, 011, 0111, and so on the phone keypad. [sequence] Enter characters within square brackets to represent a key * # that certain dialed digits are replaced. When the user enters a 10-digit string of numbers, the number 1 is transmitted. The dial plan accepts 0 or more characters. Use this example, no digits are replaced...
... users to enter 0, 01, 011, 0111, and so on the phone keypad. [sequence] Enter characters within square brackets to represent a key * # that certain dialed digits are replaced. When the user enters a 10-digit string of numbers, the number 1 is transmitted. The dial plan accepts 0 or more characters. Use this example, no digits are replaced...
Cisco SPA9000 Voice System Administration Guide
Page 70
...enter a 2digit star code. The system rejects any three-digit number that begins with the digits 1 through 8. In a complete dial plan entry, sequences are separated by a pipe character (|), and the entire set of sequences is sounded after a user-entered sequence. Digit... Sequence Examples The following string: [1-8]xxx SPA9000 Voice System Administration Guide 68 Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Digit Sequence , (comma) ! (exclamation point) *xx S0 or L0 Function Enter a comma between digits to...
...enter a 2digit star code. The system rejects any three-digit number that begins with the digits 1 through 8. In a complete dial plan entry, sequences are separated by a pipe character (|), and the entire set of sequences is sounded after a user-entered sequence. Digit... Sequence Examples The following string: [1-8]xxx SPA9000 Voice System Administration Guide 68 Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Digit Sequence , (comma) ! (exclamation point) *xx S0 or L0 Function Enter a comma between digits to...
Cisco SPA9000 Voice System Administration Guide
Page 71
... sounds. SPA9000 Voice System Administration Guide 69 The user can enter any seven-digit number. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 • Local dialing with 3-digit area code and a 7-digit local number EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, [2-9]xxxxxxxxx | 8, xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) 9, [2-9]xxxxxxxxx This example is useful where a ...
... sounds. SPA9000 Voice System Administration Guide 69 The user can enter any seven-digit number. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 • Local dialing with 3-digit area code and a 7-digit local number EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, [2-9]xxxxxxxxx | 8, xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) 9, [2-9]xxxxxxxxx This example is useful where a ...
Cisco SPA9000 Voice System Administration Guide
Page 72
...The second sequence allows the user to enter 411 for local information or 911 for an operator. After the user presses 9, an external dial tone sounds. international dialing EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, [2-9]xxxxxxxxx | 8, xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx !... sounds. The user can enter any number that starts with high tolls or inappropriate content, such as in the U.S.. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 • Blocked number EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, [2-9]xxxxxxxxx | 8, xxxxxxx | 9, 1 [2-9] xxxxxxxxx |...
...The second sequence allows the user to enter 411 for local information or 911 for an operator. After the user presses 9, an external dial tone sounds. international dialing EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, [2-9]xxxxxxxxx | 8, xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx !... sounds. The user can enter any number that starts with high tolls or inappropriate content, such as in the U.S.. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 • Blocked number EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, [2-9]xxxxxxxxx | 8, xxxxxxx | 9, 1 [2-9] xxxxxxxxx |...
Cisco SPA9000 Voice System Administration Guide
Page 73
... else rejects the sequence as a possible match. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Acceptance and Transmission the Dialed Digits When a user dials a series of digits, each sequence in the dial plan is rejected if the dialed digits are not matched to a digit sequence in the dial plan within the time specified by the applicable interdigit timer...
... else rejects the sequence as a possible match. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Acceptance and Transmission the Dialed Digits When a user dials a series of digits, each sequence in the dial plan is rejected if the dialed digits are not matched to a digit sequence in the dial plan within the time specified by the applicable interdigit timer...
Cisco SPA9000 Voice System Administration Guide
Page 74
... allow a null entry, the call is transmitted automatically to the specified extension when the phone goes off hook, a user has 9 seconds to allow more time for the Dial Plan Timer SYNTAX: (Ps | dial plan ) • s: The number of 5 seconds applies. • n: (optional):...reorder (fast busy) tone. If you have a special dial plan string to begin dialing. EXAMPLE: (P9 | (9,8[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxx | 9,8,011xx. | 9,8,xx.|[1-8]xx) P9 After taking the phone off hook. Enter this sequence in the Phone Dial Plan for all sequences on a client station. If no ...
... allow a null entry, the call is transmitted automatically to the specified extension when the phone goes off hook, a user has 9 seconds to allow more time for the Dial Plan Timer SYNTAX: (Ps | dial plan ) • s: The number of 5 seconds applies. • n: (optional):...reorder (fast busy) tone. If you have a special dial plan string to begin dialing. EXAMPLE: (P9 | (9,8[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxx | 9,8,011xx. | 9,8,xx.|[1-8]xx) P9 After taking the phone off hook. Enter this sequence in the Phone Dial Plan for all sequences on a client station. If no ...
Cisco SPA9000 Voice System Administration Guide
Page 75
... parenthesis for up to users such as sales people, who are reading the numbers from business cards and other printed materials while dialing. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Interdigit Long Timer (Incomplete Entry Timer) You can think of this timer as the "incomplete entry" timer. if no number is...
... parenthesis for up to users such as sales people, who are reading the numbers from business cards and other printed materials while dialing. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Interdigit Long Timer (Incomplete Entry Timer) You can think of this timer as the "incomplete entry" timer. if no number is...
Cisco SPA9000 Voice System Administration Guide
Page 76
... Ss Use this syntax to apply the new setting to a particular dialing sequence. SPA9000 Voice System Administration Guide 74 Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Syntax for the Interdigit Short Timer • SYNTAX 1: S:s, ( dial plan ) Use this syntax to apply the new setting to the entire dial plan within the dial plan. s: The number of each...
... Ss Use this syntax to apply the new setting to a particular dialing sequence. SPA9000 Voice System Administration Guide 74 Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Syntax for the Interdigit Short Timer • SYNTAX 1: S:s, ( dial plan ) Use this syntax to apply the new setting to the entire dial plan within the dial plan. s: The number of each...
Cisco SPA9000 Voice System Administration Guide
Page 77
... an existing phone (the system wide phone dial plan is outside the SPA9000 multicast domain (e.g. Entering a Phone Dial Plan The phone dial plan is automatically updated when the system phone dial plan is connected to extension 1 of digit sequences within parentheses. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 STEP 3 Scroll down to review your entries and modify the dial plan appropriately. when the phone is modified...
... an existing phone (the system wide phone dial plan is outside the SPA9000 multicast domain (e.g. Entering a Phone Dial Plan The phone dial plan is automatically updated when the system phone dial plan is connected to extension 1 of digit sequences within parentheses. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 STEP 3 Scroll down to review your entries and modify the dial plan appropriately. when the phone is modified...
Cisco SPA9000 Voice System Administration Guide
Page 78
... a reorder (fast busy) tone, you need to the list of digit sequences within parentheses. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 STEP 1 Start Internet Explorer, and then enter the IP address of client stations. The phone reboots. STEP 9 Click the browser's Back button to return to review your entries and modify the...
... a reorder (fast busy) tone, you need to the list of digit sequences within parentheses. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 STEP 1 Start Internet Explorer, and then enter the IP address of client stations. The phone reboots. STEP 9 Click the browser's Back button to return to review your entries and modify the...
Cisco SPA9000 Voice System Administration Guide
Page 79
...choose Admin access with Advanced settings. For more information, see "About Dial Plans," on page 66. STEP 2 Click Voice tab > Regional. SPA9000 Voice System Administration Guide 77 See "About Dial Plans," on page 66. STEP 3 Scroll down to the administration web ...tab > Line N, where N represents the line interface number. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Entering the Line Interface Dial Plan This dial plan is used to strip steering digits from a dialed number before it is transmitted out to the Control Timer Values section. ...
...choose Admin access with Advanced settings. For more information, see "About Dial Plans," on page 66. STEP 2 Click Voice tab > Regional. SPA9000 Voice System Administration Guide 77 See "About Dial Plans," on page 66. STEP 3 Scroll down to the administration web ...tab > Line N, where N represents the line interface number. Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Entering the Line Interface Dial Plan This dial plan is used to strip steering digits from a dialed number before it is transmitted out to the Control Timer Values section. ...
Cisco SPA9000 Voice System Administration Guide
Page 80
...The line is functioning. See"Configuring a Call Routing Rule," on page 63. • The Dial Plan for this line allows the dialed number. SPA9000 Voice System Administration Guide 78 Configuring Phone Lines and Calling Routing Behavior Managing the Line Selection for Outbound Calls 4 Managing the Line Selection...a Line Interface," on page 79. • The line has capacity to represent. See "Configuring Call Capacity for the dialed number. See "Configuring Dial Plans," on the group membership of the station and the Call Routing Rule for an outgoing call , the SPA9000 chooses a ...
...The line is functioning. See"Configuring a Call Routing Rule," on page 63. • The Dial Plan for this line allows the dialed number. SPA9000 Voice System Administration Guide 78 Configuring Phone Lines and Calling Routing Behavior Managing the Line Selection for Outbound Calls 4 Managing the Line Selection...a Line Interface," on page 79. • The line has capacity to represent. See "Configuring Call Capacity for the dialed number. See "Configuring Dial Plans," on the group membership of the station and the Call Routing Rule for an outgoing call , the SPA9000 chooses a ...
Cisco SPA9000 Voice System Administration Guide
Page 81
...," on ) • port: The port number NOTE This parameter applies only if the line interface is a special dial plan that specifies the lines that can be used to transmit a dialed number. NOTE The Call Routing rules use the specified lines • Other elements: • Enclose the entire call ...; L: A signifier for "Line" • w, x, y, z: The number of the line interface (L1 for Line 1, L2 for Line 2, and so on page 78. Configuring Phone Lines and Calling Routing Behavior Managing the Line Selection for any line interface to be used EXAMPLE: (9xx.) Any line interface can be used for...
...," on ) • port: The port number NOTE This parameter applies only if the line interface is a special dial plan that specifies the lines that can be used to transmit a dialed number. NOTE The Call Routing rules use the specified lines • Other elements: • Enclose the entire call ...; L: A signifier for "Line" • w, x, y, z: The number of the line interface (L1 for Line 1, L2 for Line 2, and so on page 78. Configuring Phone Lines and Calling Routing Behavior Managing the Line Selection for any line interface to be used EXAMPLE: (9xx.) Any line interface can be used for...
Cisco SPA9000 Voice System Administration Guide
Page 122
... is the number of day. STEP 7 Make sure that was entered on page 150. The SPA9000 and the phones reboot. b. When the Auto Attendant prompts you set to "Configuring Dial Plans for the Auto Attendant," on the SPA400 Voice mail Settings page. When the Voice Mail Server prompts for an... for this line must be configured for the SPA400 voice mail server. STEP 9 To verify your progress, perform the following tasks: a. Dial into the AA Dial Plan 2 field, for a password, enter the password. When prompted for the purpose of allowing remote access of voice mail at all . ...
... is the number of day. STEP 7 Make sure that was entered on page 150. The SPA9000 and the phones reboot. b. When the Auto Attendant prompts you set to "Configuring Dial Plans for the Auto Attendant," on the SPA400 Voice mail Settings page. When the Voice Mail Server prompts for an... for this line must be configured for the SPA400 voice mail server. STEP 9 To verify your progress, perform the following tasks: a. Dial into the AA Dial Plan 2 field, for a password, enter the password. When prompted for the purpose of allowing remote access of voice mail at all . ...