Cisco SPA9000 Voice System Administration Guide
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...Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing Inbound Calls with the Contact List 85 Routing an Inbound Call to ...the Auto Attendant 85 Routing an Inbound Call to a Receptionist or Client Stations 85 Example Contact List Rules 86 Supporting Multiple DID Numbers Per Line Interface 87 Supporting Direct Inward Dialing to Phone...
...Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing Inbound Calls with the Contact List 85 Routing an Inbound Call to ...the Auto Attendant 85 Routing an Inbound Call to a Receptionist or Client Stations 85 Example Contact List Rules 86 Supporting Multiple DID Numbers Per Line Interface 87 Supporting Direct Inward Dialing to Phone...
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4 Configuring Phone Lines and Calling Routing Behavior This chapter describes many features that you can configure on the SPA9000 to ensure smooth handling of all inbound and ...," on page 78 • "Managing Caller ID Settings for Outgoing Calls," on page 82 • "Call Forwarding Support on SPA9000," on page 82 • "Call Transfer Support on SPA9000," on page 84 • "Managing Inbound Calls with the Contact List," on page 85 • "Managing Inbound Calls with Hunt Groups," on...
4 Configuring Phone Lines and Calling Routing Behavior This chapter describes many features that you can configure on the SPA9000 to ensure smooth handling of all inbound and ...," on page 78 • "Managing Caller ID Settings for Outgoing Calls," on page 82 • "Call Forwarding Support on SPA9000," on page 82 • "Call Transfer Support on SPA9000," on page 84 • "Managing Inbound Calls with the Contact List," on page 85 • "Managing Inbound Calls with Hunt Groups," on...
Cisco SPA9000 Voice System Administration Guide
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...that the SPA9000 and the SPA400 voice mail server are resynchronized every 30 seconds, and prevents problems when you confirm that calls can be transferred and forwarded to the voice mail server: • Set VMSP Bridge to all . • SIP Port: You can configure the contact... should leave the default value until after you make changes in the Voice > Info page, Line Status section, Registration State field. Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 4 STEP 5 Also in the Proxy and Registration section, enter the following settings...
...that the SPA9000 and the SPA400 voice mail server are resynchronized every 30 seconds, and prevents problems when you confirm that calls can be transferred and forwarded to the voice mail server: • Set VMSP Bridge to all . • SIP Port: You can configure the contact... should leave the default value until after you make changes in the Voice > Info page, Line Status section, Registration State field. Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 4 STEP 5 Also in the Proxy and Registration section, enter the following settings...
Cisco SPA9000 Voice System Administration Guide
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... Phone Lines and Calling Routing Behavior Call Transfer Support on SPA9000 4 Call Transfer Support on SPA9000 You can configure the bridge mode for the RTP packets exchanged between the two parties. Call Forward Bridge Mode The normal way of performing the call transfer • all forwarded calls Call Transfer ... requires the calling device to understand the SIP signaling involved and the operation permitted by the underlying service provider. The two call transfer. The two call peers connect only with the SPA9000, while the SPA9000 acts as a proxy for call forward and call peers...
... Phone Lines and Calling Routing Behavior Call Transfer Support on SPA9000 4 Call Transfer Support on SPA9000 You can configure the bridge mode for the RTP packets exchanged between the two parties. Call Forward Bridge Mode The normal way of performing the call transfer • all forwarded calls Call Transfer ... requires the calling device to understand the SIP signaling involved and the operation permitted by the underlying service provider. The two call transfer. The two call peers connect only with the SPA9000, while the SPA9000 acts as a proxy for call forward and call peers...
Cisco SPA9000 Voice System Administration Guide
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... If the prompt file name is erased. STEP 2 Click Voice tab > SIP. EXAMPLE: serv=tftp://192.168.2.150/root/ test;p1=menu.wav;p2=transfer.wav; p3=nomatch.wav;p4=none; SPA9000 Voice System Administration Guide 137 In this example, Prompt 1 is erased. Prompt 4 is downloaded from tftp://192....168.2.150/root/test/ menu.wav, Prompt 2 from tftp://192.168.2.150/root/test/transfer.wav, and Prompt 3 from tftp://192.168.2.150/root/test/nomatch.wav. The prompt is not performed. STEP 1 Connect to the Auto Attendant Parameters section...
... If the prompt file name is erased. STEP 2 Click Voice tab > SIP. EXAMPLE: serv=tftp://192.168.2.150/root/ test;p1=menu.wav;p2=transfer.wav; p3=nomatch.wav;p4=none; SPA9000 Voice System Administration Guide 137 In this example, Prompt 1 is erased. Prompt 4 is downloaded from tftp://192....168.2.150/root/test/ menu.wav, Prompt 2 from tftp://192.168.2.150/root/test/transfer.wav, and Prompt 3 from tftp://192.168.2.150/root/test/nomatch.wav. The prompt is not performed. STEP 1 Connect to the Auto Attendant Parameters section...
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... 10 seconds, the Auto Attendant repeats the menu prompt. SPA9000 Voice System Administration Guide 139 Callers are allowed to evaluate the inputs. If there is transferred to the extension number that the user entered. The script is used to begin dialing (bargein) at any time. AA Dial Plan 1 is ended. The...
... 10 seconds, the Auto Attendant repeats the menu prompt. SPA9000 Voice System Administration Guide 139 Callers are allowed to evaluate the inputs. If there is transferred to the extension number that the user entered. The script is used to begin dialing (bargein) at any time. AA Dial Plan 1 is ended. The...
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... again. within this script). • If the user pressed any keys other than 1, the Auto Attendant plays Prompt 2 (Your call has been transferred.) The call is no input after 10 seconds, the Auto Attendant repeats the menu prompt. SPA9000 Voice System Administration Guide 141 Configuring the Auto Attendant... the input by using the Sales sub-menu (below in this form. This part of the script contains the "SALES" sub-form. If there is transferred to exit. The Auto Attendant plays custom Prompt 5: Press 1 for price info, press 2 for return, press 0 for sales representative, press * to...
... again. within this script). • If the user pressed any keys other than 1, the Auto Attendant plays Prompt 2 (Your call has been transferred.) The call is no input after 10 seconds, the Auto Attendant repeats the menu prompt. SPA9000 Voice System Administration Guide 141 Configuring the Auto Attendant... the input by using the Sales sub-menu (below in this form. This part of the script contains the "SALES" sub-form. If there is transferred to exit. The Auto Attendant plays custom Prompt 5: Press 1 for price info, press 2 for return, press 0 for sales representative, press * to...
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...Guide 142 The form is set to interrupt the current prompt by pressing digits when the bargein attribute is ended. The script is transferred to T. Configuring the Auto Attendant Writing an Auto Attendant Script 7 Script Elements " Purpose If the user input matches the dial ... file that the user entered. The Auto Attendant ignores any digits other than *, the Auto Attendant plays Prompt 2 (Your call has been transferred.) The call is ended. Elements of XML Scripting Grammar This section includes the following topics: • "Audio Instruction," on page142 •...
...Guide 142 The form is set to interrupt the current prompt by pressing digits when the bargein attribute is ended. The script is transferred to T. Configuring the Auto Attendant Writing an Auto Attendant Script 7 Script Elements " Purpose If the user input matches the dial ... file that the user entered. The Auto Attendant ignores any digits other than *, the Auto Attendant plays Prompt 2 (Your call has been transferred.) The call is ended. Elements of XML Scripting Grammar This section includes the following topics: • "Audio Instruction," on page142 •...
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... any digits with the value of the repeat attribute is F. EXAMPLE: NOTE In one dialog, only one action can only be a valid target phone number. • exit -When this action is reached, the Auto Attendant is not been defined, the Auto Attendant does not play a prompt....143 Configuring the Auto Attendant Writing an Auto Attendant Script 7 TIP Generally, enter an audio instruction as the transfer target dialog. EXAMPLE: • xfer-The Auto Attendant blind transfers the caller to T, the Auto Attendant plays the menu prompt after playing the prompt specified in the id attribute...
... any digits with the value of the repeat attribute is F. EXAMPLE: NOTE In one dialog, only one action can only be a valid target phone number. • exit -When this action is reached, the Auto Attendant is not been defined, the Auto Attendant does not play a prompt....143 Configuring the Auto Attendant Writing an Auto Attendant Script 7 TIP Generally, enter an audio instruction as the transfer target dialog. EXAMPLE: • xfer-The Auto Attendant blind transfers the caller to T, the Auto Attendant plays the menu prompt after playing the prompt specified in the id attribute...
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... corresponding audio/action instructions. If the repeat attribute is set to T, the Auto Attendant plays the menu prompt after playing the no translation, but directly transfers the call to the target. Either the audio or action instruction can be empty. When the DTMF digits match the dialplan, the dialog is activated...
... corresponding audio/action instructions. If the repeat attribute is set to T, the Auto Attendant plays the menu prompt after playing the no translation, but directly transfers the call to the target. Either the audio or action instruction can be empty. When the DTMF digits match the dialplan, the dialog is activated...
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...Auto Attendant cannot find a match in the id attribute must be unique; otherwise, the Auto Attendant selects the last valid as the transfer-to the corresponding and execute the corresponding audio and/or action instructions. Example: xfer The Auto Attendant performs a target, and then it... Script 7 Instruction Description Syntax and Example(s) match Upon a match between the user input and the dial plan, the Auto Attendant transfers to target. There is reached, the Auto Attendant stops, and the call ends SPA9000 Voice System Administration Guide 146 exit When this...
...Auto Attendant cannot find a match in the id attribute must be unique; otherwise, the Auto Attendant selects the last valid as the transfer-to the corresponding and execute the corresponding audio and/or action instructions. Example: xfer The Auto Attendant performs a target, and then it... Script 7 Instruction Description Syntax and Example(s) match Upon a match between the user input and the dial plan, the Auto Attendant transfers to target. There is reached, the Auto Attendant stops, and the call ends SPA9000 Voice System Administration Guide 146 exit When this...
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... compiler. Requests for the Win32 environment and Linux-i386-elf environment. The SPC tool is available from Linksys for SPC tools compiled on other platforms are transferred to the SPC tool: Admin_Passwd "some secret Yes Binary format profiles contain SPA9000 parameter values and user ... stage), the SPA9000 can encrypt the profile specifically for the parameters. For the initial transfer of a valid text source profile for input to the device via TFTP, HTTP, or HTTPS. The Linksys Profile Compiler (SPC) tool compiles a plain-text file containing parameter-value pairs into ...
... compiler. Requests for the Win32 environment and Linux-i386-elf environment. The SPC tool is available from Linksys for SPC tools compiled on other platforms are transferred to the SPC tool: Admin_Passwd "some secret Yes Binary format profiles contain SPA9000 parameter values and user ... stage), the SPA9000 can encrypt the profile specifically for the parameters. For the initial transfer of a valid text source profile for input to the device via TFTP, HTTP, or HTTPS. The Linksys Profile Compiler (SPC) tool compiles a plain-text file containing parameter-value pairs into ...
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... format of the prompt files cannot be empty [ ] denotes optional item For example: serv=tftp://192.168.2.150/root/test/ ;p1=menu.wav;p2=transfer.wav;p3=nomatch.wav;p4=none; If prompt file name is none, the corresponding prompt currently saved in this example: prompt 1: tftp://192.168.2.150.../root/test/menu.wav prompt 2: tftp://192.168.2.150/root/test/transfer.wav prompt 3: tftp://192.168.2.150/root/test/nomatch.wav prompt 4 is erased. These files must be encoded in G711u, size less than 94.5 ...
... format of the prompt files cannot be empty [ ] denotes optional item For example: serv=tftp://192.168.2.150/root/test/ ;p1=menu.wav;p2=transfer.wav;p3=nomatch.wav;p4=none; If prompt file name is none, the corresponding prompt currently saved in this example: prompt 1: tftp://192.168.2.150.../root/test/menu.wav prompt 2: tftp://192.168.2.150/root/test/transfer.wav prompt 3: tftp://192.168.2.150/root/test/nomatch.wav prompt 4 is erased. These files must be encoded in G711u, size less than 94.5 ...
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... last outbound call is done if they are automatically appended to 1.000 second. Default: *90 SPA9000 Voice System Administration Guide 231 Blind Transfer Code Default: *07 Begins a blind transfer of the current call forwarding of all calls to the extension specified after the activation code. Cfwd All Deact Code Default: *72 Cancels...
... last outbound call is done if they are automatically appended to 1.000 second. Default: *90 SPA9000 Voice System Administration Guide 231 Blind Transfer Code Default: *07 Begins a blind transfer of the current call forwarding of all calls to the extension specified after the activation code. Cfwd All Deact Code Default: *72 Cancels...
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...sends a blind REFER to the holding party with any of the other vertical service codes internally processed by pre-dialing this parameter, such as call transfer. This feature allows the SPA9000 to hand off a call to an application server to perform further processing, such as *98, or *97|*98|*..., etc. Enter the code for a call on the second dial-tone triggers the SPA9000 to perform a blind transfer to a target number that you do when the user places the current call transfer. The *codes should not conflict with the Refer-To target equals to *98. Default: *99. Toggles the...
...sends a blind REFER to the holding party with any of the other vertical service codes internally processed by pre-dialing this parameter, such as call transfer. This feature allows the SPA9000 to hand off a call to an application server to perform further processing, such as *98, or *97|*98|*..., etc. Enter the code for a call on the second dial-tone triggers the SPA9000 to perform a blind transfer to a target number that you do when the user places the current call transfer. The *codes should not conflict with the Refer-To target equals to *98. Default: *99. Toggles the...
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... 0 For the Referee Bye Delay, enter the appropriate period of time in seconds. Otherwise, select no If this feature is enabled, the IP telephony ignores further 180 SIP responses after completion of time in seconds. Voice tab > FXS 1/2 page Dial Plan section Dial Plan Dial plan... Referee, and Refer-To Target) are configured on this line. Default: 4 For the Refer Target Bye Delay, enter the appropriate period of call transfers. Otherwise, select no Voice tab > FXS 1/2 page Subscriber Information section Display Name User ID Display name for this screen. Default: no . Extension...
... 0 For the Referee Bye Delay, enter the appropriate period of time in seconds. Otherwise, select no If this feature is enabled, the IP telephony ignores further 180 SIP responses after completion of time in seconds. Voice tab > FXS 1/2 page Dial Plan section Dial Plan Dial plan... Referee, and Refer-To Target) are configured on this line. Default: 4 For the Refer Target Bye Delay, enter the appropriate period of call transfers. Otherwise, select no Voice tab > FXS 1/2 page Subscriber Information section Display Name User ID Display name for this screen. Default: no . Extension...
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...server line in the SDP of its 200 response to inbound INVITE from a client. Makes the SPA9000 perform a transfer when a conference call leg. Enter a Fully Qualified Domain Name (FQDN) or IP address of the auto-answering streaming audio server. When only a user ID is specified, the current or outbound ... will stream audio to the given address. Select yes or no . this feature is used by ending the current call leg and performing a blind transfer of this value is not specified or equal to 0, then c = 0.0.0.0 and a=sendonly is to work around devices that do not play inbound ...
...server line in the SDP of its 200 response to inbound INVITE from a client. Makes the SPA9000 perform a transfer when a conference call leg. Enter a Fully Qualified Domain Name (FQDN) or IP address of the auto-answering streaming audio server. When only a user ID is specified, the current or outbound ... will stream audio to the given address. Select yes or no . this feature is used by ending the current call leg and performing a blind transfer of this value is not specified or equal to 0, then c = 0.0.0.0 and a=sendonly is to work around devices that do not play inbound ...
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...responses. 1-line excl. full-Logs all SIP messages in verbose mode. For the Referor Bye Delay, enter the appropriate period of call transfers. full excl. Otherwise, select no Controls when the SPA9000 sends BYE to log. This feature controls which SIP messages to terminate stale call... for all messages except REGISTER requests/responses. 1-line excl. full excl. SPA9000 Field Reference Voice tab B SIP Debug Option Restrict Source IP Referor Bye Delay SPA9000 Voice System Administration Guide SIP messages are received at or sent from the configured (or if is yes). OPT-...
...responses. 1-line excl. full-Logs all SIP messages in verbose mode. For the Referor Bye Delay, enter the appropriate period of call transfers. full excl. Otherwise, select no Controls when the SPA9000 sends BYE to log. This feature controls which SIP messages to terminate stale call... for all messages except REGISTER requests/responses. 1-line excl. full excl. SPA9000 Field Reference Voice tab B SIP Debug Option Restrict Source IP Referor Bye Delay SPA9000 Voice System Administration Guide SIP messages are received at or sent from the configured (or if is yes). OPT-...
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...be with different ITSP. This parameter has three possible values: none -Do not bridge call transfer (use the normal REFER method) all -Bridge all call transfer all except same line-Bridge call transfer only if it is for the SPA9000 to send a SIP REFER method to the calling ...and the operation permitted by a client station. This requires the calling device (the transferee) and the target device to let it contact the transfer target directly. The SPA400, for the RTP packets exchanged between 2 different Line interfaces SPA9000 Voice System Administration Guide 260 The two call and...
...be with different ITSP. This parameter has three possible values: none -Do not bridge call transfer (use the normal REFER method) all -Bridge all call transfer all except same line-Bridge call transfer only if it is for the SPA9000 to send a SIP REFER method to the calling ...and the operation permitted by a client station. This requires the calling device (the transferee) and the target device to let it contact the transfer target directly. The SPA400, for the RTP packets exchanged between 2 different Line interfaces SPA9000 Voice System Administration Guide 260 The two call and...
Cisco Small Business IP Phone SPA9XX User Guide
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... Dial Assistance 41 Putting a Call on Hold 42 Resuming a Call 42 Ending a Call 42 Transferring Calls 42 Performing an Attended Transfer 43 Performing an Unattended (Blind) Transfer 43 Redialing 44 Viewing and Returning Missed Calls 44 Turning the Missed Calls Shortcut On and Off ...Single Number 46 Forwarding Calls When Your Phone is Busy 46 Forwarding Calls When You Don't Answer the Phone 47 Delaying Call Forwarding When You Don't Answer the Phone 47 Stopping Call Forwarding 47 Changing the Call Forwarding Delay 48 Cisco Small Business IP Phone SPA9XX User Guide 2
... Dial Assistance 41 Putting a Call on Hold 42 Resuming a Call 42 Ending a Call 42 Transferring Calls 42 Performing an Attended Transfer 43 Performing an Unattended (Blind) Transfer 43 Redialing 44 Viewing and Returning Missed Calls 44 Turning the Missed Calls Shortcut On and Off ...Single Number 46 Forwarding Calls When Your Phone is Busy 46 Forwarding Calls When You Don't Answer the Phone 47 Delaying Call Forwarding When You Don't Answer the Phone 47 Stopping Call Forwarding 47 Changing the Call Forwarding Delay 48 Cisco Small Business IP Phone SPA9XX User Guide 2