Troubleshooting Guide
Page 1
... cables, and then try printing the network setup page again. Lexmark™ T65x Troubleshooting Guide Troubleshooting Solving basic problems Solving basic printer problems If there are possible solutions. For more of the printer software are secure. Once you are turned on the display before the printer IP address to the network. • Print a network setup page...
... cables, and then try printing the network setup page again. Lexmark™ T65x Troubleshooting Guide Troubleshooting Solving basic problems Solving basic printer problems If there are possible solutions. For more of the printer software are secure. Once you are turned on the display before the printer IP address to the network. • Print a network setup page...
Troubleshooting Guide
Page 3
... CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait about 10 seconds, and then turn the printer on . If the option is installed These are possible solutions. Solving option problems Settings chosen from the software program or application can change or... the envelope feeder. For more information, see the hardware setup documentation that came with the envelope feeder, or go to www.lexmark.com/publications to view the envelope feeder instruction sheet. MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check...
... CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off , wait about 10 seconds, and then turn the printer on . If the option is installed These are possible solutions. Solving option problems Settings chosen from the software program or application can change or... the envelope feeder. For more information, see the hardware setup documentation that came with the envelope feeder, or go to www.lexmark.com/publications to view the envelope feeder instruction sheet. MAKE SURE THE OPTION IS INSTALLED CORRECTLY Print a menu settings page and check...
Troubleshooting Guide
Page 4
... documentation that came with the option, or go to www.lexmark.com/publications to view the 5-bin mailbox instruction sheet. Solving print quality problems Isolating print quality problems To help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 From the printer control panel, press and hold and the right arrow...
... documentation that came with the option, or go to www.lexmark.com/publications to view the 5-bin mailbox instruction sheet. Solving print quality problems Isolating print quality problems To help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 From the printer control panel, press and hold and the right arrow...
Troubleshooting Guide
Page 5
If the problem continues, the printer may need to print, specify the correct type setting: 5 • For Windows users...The information in the following : CHECK THE GUIDES Move the width and length guides in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the ... The pages are possible solutions. Try one or more information, contact Customer Support. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down...
If the problem continues, the printer may need to print, specify the correct type setting: 5 • For Windows users...The information in the following : CHECK THE GUIDES Move the width and length guides in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the ... The pages are possible solutions. Try one or more information, contact Customer Support. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down...
Troubleshooting Guide
Page 8
... PAPER TYPE • Try a different type of injury from the Print dialog and pop-up menus. To reduce the risk of the printer might be serviced. CAUTION-HOT SURFACE: The inside of the following: MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge ...any paper you see . Solid color pages These are the possible solutions. Try one or more information, contact Customer Support. If the problem continues, the printer may need to redistribute the toner, and then reinstall it . For more of the following : THE TONER IS SMEARED Select another tray ...
... PAPER TYPE • Try a different type of injury from the Print dialog and pop-up menus. To reduce the risk of the printer might be serviced. CAUTION-HOT SURFACE: The inside of the following: MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge ...any paper you see . Solid color pages These are the possible solutions. Try one or more information, contact Customer Support. If the problem continues, the printer may need to redistribute the toner, and then reinstall it . For more of the following : THE TONER IS SMEARED Select another tray ...
Troubleshooting Guide
Page 9
... THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 THERE IS TONER IN THE PAPER PATH Clean any toner from the paper path. CHECK THE PAPER TYPE SETTING Make sure...type and serial number. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. If the problem persists, then contact Customer Support. Toner rubs off These are possible solutions. Try one or more of the printer. Contacting Customer Support When you call (1-800-539-6275). Try one or more of the ...
... THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 9 THERE IS TONER IN THE PAPER PATH Clean any toner from the paper path. CHECK THE PAPER TYPE SETTING Make sure...type and serial number. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. If the problem persists, then contact Customer Support. Toner rubs off These are possible solutions. Try one or more of the printer. Contacting Customer Support When you call (1-800-539-6275). Try one or more of the ...
User's Guide
Page 6
......170 Ordering staple cartridges...170 Ordering a transfer roller...170 Recycling Lexmark products...170 Moving the printer...170 Before moving the printer...170 Moving the printer to another location...171 Shipping the printer ...171 Administrative support 172 Finding advanced networking and administrator information 172... Adjusting Power Saver...173 Restoring the factory default settings...174 Troubleshooting 175 Solving basic problems...175 Solving basic printer problems...175 Printer control panel display is blank or displays only diamonds 175 Embedded Web Server does not open......
......170 Ordering staple cartridges...170 Ordering a transfer roller...170 Recycling Lexmark products...170 Moving the printer...170 Before moving the printer...170 Moving the printer to another location...171 Shipping the printer ...171 Administrative support 172 Finding advanced networking and administrator information 172... Adjusting Power Saver...173 Restoring the factory default settings...174 Troubleshooting 175 Solving basic problems...175 Solving basic printer problems...175 Printer control panel display is blank or displays only diamonds 175 Embedded Web Server does not open......
User's Guide
Page 9
...the wall outlet before inspecting it off as furniture and walls. Use only the power cord provided with the use of the printer to the manufacturer's instructions and local regulations. This product is designed, tested, and approved to meet strict global safety standards with... drawer. CAUTION-POTENTIAL INJURY: The printer weight is not responsible for signs of trying to abrasion or stress. CAUTION-POTENTIAL INJURY: This product uses a laser. CAUTION-SHOCK HAZARD: If you replace a lithium battery. Replace it aside instead of such problems. Remove the power cord from a...
...the wall outlet before inspecting it off as furniture and walls. Use only the power cord provided with the use of the printer to the manufacturer's instructions and local regulations. This product is designed, tested, and approved to meet strict global safety standards with... drawer. CAUTION-POTENTIAL INJURY: The printer weight is not responsible for signs of trying to abrasion or stress. CAUTION-POTENTIAL INJURY: This product uses a laser. CAUTION-SHOCK HAZARD: If you replace a lithium battery. Replace it aside instead of such problems. Remove the power cord from a...
User's Guide
Page 65
...can contribute to paper curling prior to it can cause paper feeding or print quality issues. Leave paper in a sheet of the printer to curl at www.lexmark.com/publications. Grain direction Grain refers to the alignment of the paper fibers in its performance. For paper heavier than 182 x ...Note: For detailed information on card stock and labels, see the Card Stock & Label Guide available on the Lexmark Web site at its edges. Excessive curl can cause paper feeding problems. Curl can degrade its original wrapper until it is recommended. For paper smaller than 176 g/m2, grain short ...
...can contribute to paper curling prior to it can cause paper feeding or print quality issues. Leave paper in a sheet of the printer to curl at www.lexmark.com/publications. Grain direction Grain refers to the alignment of the paper fibers in its performance. For paper heavier than 182 x ...Note: For detailed information on card stock and labels, see the Card Stock & Label Guide available on the Lexmark Web site at its edges. Excessive curl can cause paper feeding problems. Curl can degrade its original wrapper until it is recommended. For paper smaller than 176 g/m2, grain short ...
User's Guide
Page 66
...trouble-free printing. Use papers printed with heat-resistant inks designed for use with laser printers: • Chemically treated papers used to make copies without carbon paper, also known ...m2 (16 lb) • Multiple part forms or documents For more information about Lexmark, visit www.lexmark.com. Inks that are at the Environmental Sustainability link. Paper and specialty media guidelines... withstand temperatures up to successfully print on page 67. mixing results in fewer paper feeding problems and better print quality. Use inks that are specifically designed for 60-90 g/m2 ...
...trouble-free printing. Use papers printed with heat-resistant inks designed for use with laser printers: • Chemically treated papers used to make copies without carbon paper, also known ...m2 (16 lb) • Multiple part forms or documents For more information about Lexmark, visit www.lexmark.com. Inks that are at the Environmental Sustainability link. Paper and specialty media guidelines... withstand temperatures up to successfully print on page 67. mixing results in fewer paper feeding problems and better print quality. Use inks that are specifically designed for 60-90 g/m2 ...
User's Guide
Page 73
...the multipurpose feeder or the optional envelope feeder. • Set the Paper Type to 105 g/m2 (28 lb bond) weight for laser printers. Have excessive curl or twist - Have any way - Check with the manufacturer or vendor to ensure transparencies are 138-146 g/m2 (37...the flap is in weight. • To prevent print quality problems, avoid getting fingerprints on transparencies: • Feed transparencies from sticking together. • We recommend Lexmark part number 12A5010 for A4-size transparencies and Lexmark part number 70X7240 for use envelopes that are able to withstand ...
...the multipurpose feeder or the optional envelope feeder. • Set the Paper Type to 105 g/m2 (28 lb bond) weight for laser printers. Have excessive curl or twist - Have any way - Check with the manufacturer or vendor to ensure transparencies are 138-146 g/m2 (37...the flap is in weight. • To prevent print quality problems, avoid getting fingerprints on transparencies: • Feed transparencies from sticking together. • We recommend Lexmark part number 12A5010 for A4-size transparencies and Lexmark part number 70X7240 for use envelopes that are able to withstand ...
User's Guide
Page 74
..., perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with exposed adhesive. • Do not print within 1 mm (0.04 in...8226; Be aware that may cause labels to the sheet edge. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the warranty. • If zone coating of..., or releasing hazardous emissions. - For more information, see the Card Stock & Label Guide available on the Lexmark Web site at least 1 mm (0.04 in .) strip on card stock: • Feed card stock from...
..., perforation, and creasing may significantly affect the print quality and cause jams or other paper handling problems. • Check with exposed adhesive. • Do not print within 1 mm (0.04 in...8226; Be aware that may cause labels to the sheet edge. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the warranty. • If zone coating of..., or releasing hazardous emissions. - For more information, see the Card Stock & Label Guide available on the Lexmark Web site at least 1 mm (0.04 in .) strip on card stock: • Feed card stock from...
User's Guide
Page 78
...the arrow buttons until Reports appears, and then press . 4 Press the arrow buttons until Print Directory appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. The print quality test pages print. 5 Press the arrow buttons until Prt Quality...Printing the print quality test pages Print the print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Reports appears, and then press...
...the arrow buttons until Reports appears, and then press . 4 Press the arrow buttons until Print Directory appears, and then press . Resetting the Printer appears briefly, followed by a clock, and then Ready appears. The print quality test pages print. 5 Press the arrow buttons until Prt Quality...Printing the print quality test pages Print the print quality test pages to isolate print quality problems. 1 Turn the printer off. 2 Hold down and while turning the printer on and Ready appears. 2 From the printer control panel, press . 3 Press the arrow buttons until Reports appears, and then press...
User's Guide
Page 148
... XX% DO NOT POWER OFF Wait for the message to clear. Warning-Potential Damage: Do not power off while the printer is formatting the printer hard disk. Understanding printer messages 148 Error reading USB drive Remove the device and wait for the message to clear. The USB drive may be... Trace is formatting the flash memory. Formatting Flash DO NOT POWER OFF Wait for the message to clear. You can use Hex Trace to troubleshoot printer problems. Insert staple cartridge Try one or more of the following : • Insert a staple cartridge to clear the message. • Press to a ...
... XX% DO NOT POWER OFF Wait for the message to clear. Warning-Potential Damage: Do not power off while the printer is formatting the printer hard disk. Understanding printer messages 148 Error reading USB drive Remove the device and wait for the message to clear. The USB drive may be... Trace is formatting the flash memory. Formatting Flash DO NOT POWER OFF Wait for the message to clear. You can use Hex Trace to troubleshoot printer problems. Insert staple cartridge Try one or more of the following : • Insert a staple cartridge to clear the message. • Press to a ...
User's Guide
Page 175
... Server does not open These are correct. Once you may need to type https:// instead of the following: CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the outlet is working. • The...
... Server does not open These are correct. Once you may need to type https:// instead of the following: CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the outlet is working. • The...
User's Guide
Page 214
...all bins 154 Remove paper from bin 154 Remove paper from standard output bin 154 Replace wiper 155 Resetting active bin 155 Resetting the printer 155 Resetting without replacing may affect print quality. 155 Restore Held Jobs? 155 Restoring Factory Defaults 155 Restoring Held Jobs(s) x/y 155 ...expander 181 Internal Solutions Port 182 memory card 181 option not working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status [PJL RDYMSG] 152 Hex Trace ready 148 not ready 151 Printing 152 printing directory list 78 font sample list 78...
...all bins 154 Remove paper from bin 154 Remove paper from standard output bin 154 Replace wiper 155 Resetting active bin 155 Resetting the printer 155 Resetting without replacing may affect print quality. 155 Restore Held Jobs? 155 Restoring Factory Defaults 155 Restoring Held Jobs(s) x/y 155 ...expander 181 Internal Solutions Port 182 memory card 181 option not working 179 output expander 181 paper trays 180 StapleSmart finisher 181 printer problems, solving basic 175 printer status [PJL RDYMSG] 152 Hex Trace ready 148 not ready 151 Printing 152 printing directory list 78 font sample list 78...
User's Guide
Page 215
...Reading USB drive 153 Ready 153 Reattach bin 153 Reattach bin - 153 Reattach envelope feeder 154 recycled paper using 67 recycling Lexmark products 170 WEEE statement 198 Remote Management Active 154 Remove packaging material, check 154 Remove paper from 155 Remove paper from all... Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message ...
...Reading USB drive 153 Ready 153 Reattach bin 153 Reattach bin - 153 Reattach envelope feeder 154 recycled paper using 67 recycling Lexmark products 170 WEEE statement 198 Remote Management Active 154 Remove packaging material, check 154 Remove paper from 155 Remove paper from all... Missing 157 tray linking 64 tray unlinking 64 trays linking 63 unlinking 63 troubleshooting checking an unresponsive printer 175 contacting Customer Support 194 solving basic printer problems 175 troubleshooting, display display is blank 175 display shows only diamonds 175 troubleshooting, paper feed message ...
Service Manual
Page 24
... are working. Diagnostic aids contains tests and checks used to prevent problems. 7. Preventive maintenance contains the lubrication specifications and recommendations to locate or repeat symptoms of printer problems. 4. Appendix A contains service tips and information. Warning: A warning...FRUs. CAUTION This type of caution indicates a hot surface. Parts catalog contains illustrations and part numbers for making printer adjustments and removing and installing FRUs. 5. Conventions Note: A note provides additional information. Appendix B contains representative ...
... are working. Diagnostic aids contains tests and checks used to prevent problems. 7. Preventive maintenance contains the lubrication specifications and recommendations to locate or repeat symptoms of printer problems. 4. Appendix A contains service tips and information. Warning: A warning...FRUs. CAUTION This type of caution indicates a hot surface. Parts catalog contains illustrations and part numbers for making printer adjustments and removing and installing FRUs. 5. Conventions Note: A note provides additional information. Appendix B contains representative ...
Service Manual
Page 25
... computer networks. 4062-XXX 1. After you to verify the repair. General information 1-1 See "Start" on page 2-1. General information The Lexmark™ laser printers are available in the following models: Machine type 4062-01A 4062-21A 4062-23A 4062-41A 4062-43A 4062-630 Model T650n T652n T652dn... manual leads you complete the repair, perform tests as needed to the correct field replaceable unit (FRU) or part. The Lexmark laser printers are letter-quality page printers designed to attach to personal computers and to determine the printer problem and repair the failure.
... computer networks. 4062-XXX 1. After you to verify the repair. General information 1-1 See "Start" on page 2-1. General information The Lexmark™ laser printers are available in the following models: Machine type 4062-01A 4062-21A 4062-23A 4062-41A 4062-43A 4062-630 Model T650n T652n T652dn... manual leads you complete the repair, perform tests as needed to the correct field replaceable unit (FRU) or part. The Lexmark laser printers are letter-quality page printers designed to attach to personal computers and to determine the printer problem and repair the failure.
Service Manual
Page 242
... are different test menus that can be accessed during POR to identify problems with the printer. Turn on , but idle. • Blinking red-Operator intervention is needed. Turn off the printer. 2. Turn off the printer. 2. The Diagnostics Menu group consists of menus, settings, and operations... the 3 and 6 buttons simultaneously for about 10 seconds. 3. Accessing service menus (model T656) There are used to diagnose various printer problems. Note: While the Diagnostics menu group is offered once Stopped appears on page 3-49 for more information. 3-30 Service Manual Release ...
... are different test menus that can be accessed during POR to identify problems with the printer. Turn on , but idle. • Blinking red-Operator intervention is needed. Turn off the printer. 2. Turn off the printer. 2. The Diagnostics Menu group consists of menus, settings, and operations... the 3 and 6 buttons simultaneously for about 10 seconds. 3. Accessing service menus (model T656) There are used to diagnose various printer problems. Note: While the Diagnostics menu group is offered once Stopped appears on page 3-49 for more information. 3-30 Service Manual Release ...