User's Guide
Page 4
... kit ...78 Recognizing the control panel light sequences 79 Changing the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating mode ...86 Turning on Reduced Curl mode ...86 Print quality problems... notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser notice ...96 Statement of Limited Warranty for Lexmark E250d and E250dn 96 Index ...99 4
... kit ...78 Recognizing the control panel light sequences 79 Changing the toner cartridge ...80 Changing the photoconductor kit ...82 Recycling Lexmark products ...84 Chapter 9: Troubleshooting 85 General problems ...85 Lexmark Status Messenger Utility ...86 Selecting printer operating mode ...86 Turning on Reduced Curl mode ...86 Print quality problems... notices ...93 Noise emission levels ...95 Product energy consumption ...95 Waste from Electrical and Electronic Equipment (WEEE) directive 96 Laser notice ...96 Statement of Limited Warranty for Lexmark E250d and E250dn 96 Index ...99 4
User's Guide
Page 97
...Lexmark E250d and E250dn 97 Limitation of the warranty period. Lexmark...lexmark.com. You are substantially used with Lexmark user...of Lexmark or ...Lexmark designated location. For products no longer covered by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK...Lexmark, or ship it , or its warranty period. You should transfer proof of all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark...limited warranty Lexmark does not... by a Lexmark warranty, technical...EVENT WILL LEXMARK BE LIABLE...you advise Lexmark or a...Lexmark is...
...Lexmark E250d and E250dn 97 Limitation of the warranty period. Lexmark...lexmark.com. You are substantially used with Lexmark user...of Lexmark or ...Lexmark designated location. For products no longer covered by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK...Lexmark, or ship it , or its warranty period. You should transfer proof of all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark...limited warranty Lexmark does not... by a Lexmark warranty, technical...EVENT WILL LEXMARK BE LIABLE...you advise Lexmark or a...Lexmark is...
Service Manual
Page 18
...4512-220 Lexmark E250d Available input trays 250-sheet tray ✔ 550-sheet option drawer ✔ 550-sheet tray optional Dust cover optional Toner and photoconductor Toner cartridge 1,500 standard pages SWE 3,500 standard pages after market¹ High yield toner cartridge n/a Photoconductor... kit Up to 30,000 ² ¹ Declared value in accordance with ISO/IEC 19752 ² Based on approximately 5% coverage, actual yield may vary 4512-230 Lexmark E250dn ✔ ✔ optional optional 1,500...
...4512-220 Lexmark E250d Available input trays 250-sheet tray ✔ 550-sheet option drawer ✔ 550-sheet tray optional Dust cover optional Toner and photoconductor Toner cartridge 1,500 standard pages SWE 3,500 standard pages after market¹ High yield toner cartridge n/a Photoconductor... kit Up to 30,000 ² ¹ Declared value in accordance with ISO/IEC 19752 ² Based on approximately 5% coverage, actual yield may vary 4512-230 Lexmark E250dn ✔ ✔ optional optional 1,500...
Service Manual
Page 32
... to print a photoconductor kit instruction page. • Replace the photoconductor kit. 2-8 Lexmark™ E250d and E250dn The printer will not print any more pages until the photoconductor kit is full and must be replaced. 4512-220, -230 Toner cartridge region mismatch z z Meaning The geographic region of the printer does not match the geographic region of the...
... to print a photoconductor kit instruction page. • Replace the photoconductor kit. 2-8 Lexmark™ E250d and E250dn The printer will not print any more pages until the photoconductor kit is full and must be replaced. 4512-220, -230 Toner cartridge region mismatch z z Meaning The geographic region of the printer does not match the geographic region of the...
Service Manual
Page 38
... Clear the paper jam. 2-14 Lexmark™ E250d and E250dn Action Clear the paper jam. Paper jam in the manual feeder z z z z Meaning A paper jam has occurred at the input sensor, which can be either after the print media leaves the tray and enters the printer or in the fuser area under the toner cartridge assembly.
... Clear the paper jam. 2-14 Lexmark™ E250d and E250dn Action Clear the paper jam. Paper jam in the manual feeder z z z z Meaning A paper jam has occurred at the input sensor, which can be either after the print media leaves the tray and enters the printer or in the fuser area under the toner cartridge assembly.
Service Manual
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... Press Continue briefly to too many options attached z z z z Meaning This message refers to clear the message. 2-22 Lexmark™ E250d and E250dn 4512-220, -230 Missing/Defective toner cartridge z z z Meaning The toner in the toner cartridge is not supported by the printer. Action • Press and release Continue to extend the life, or replace the toner...
... Press Continue briefly to too many options attached z z z z Meaning This message refers to clear the message. 2-22 Lexmark™ E250d and E250dn 4512-220, -230 Missing/Defective toner cartridge z z z Meaning The toner in the toner cartridge is not supported by the printer. Action • Press and release Continue to extend the life, or replace the toner...
Service Manual
Page 50
... path ✷ ✷ 925-Incorrect fuser ✷ ✷ ✷ 927-Fan stalled ✷ ✷ ✷ ✷ 929-Toner sensor or toner cartridge are bad ✷ ✷ ✷ 2-26 Lexmark™ E250d and E250dn Multiple errors indicate replacing the corresponding part. Service tertiary error codes-fuser, fan, or toner sensor Lights Service secondary codes-92x... printing or idle ✷ ✷ ✷ 924-Open circuit in the fuser (see fuser service check...), a stalled fan motor, or a faulty toner sensor or toner cartridge.
... path ✷ ✷ 925-Incorrect fuser ✷ ✷ ✷ 927-Fan stalled ✷ ✷ ✷ ✷ 929-Toner sensor or toner cartridge are bad ✷ ✷ ✷ 2-26 Lexmark™ E250d and E250dn Multiple errors indicate replacing the corresponding part. Service tertiary error codes-fuser, fan, or toner sensor Lights Service secondary codes-92x... printing or idle ✷ ✷ ✷ 924-Open circuit in the fuser (see fuser service check...), a stalled fan motor, or a faulty toner sensor or toner cartridge.
Service Manual
Page 53
...Potential causes are a small gap or a bouncy manual feed sensor. UNRECOVERABLE NO GAP JAM. User attendance messages Cartridge error codes Error 31 32 33 Description Defective cartridge Unsupported cartridge Invalid refill Paper jam error codes Paper jam error codes Error 200.00 200.01 200.02 200.03 200...current state of all printer messages and explains what they mean. Classic input jam. The main input sensor never became uncovered from the sheet ahead. The input sensor is covered when the media is not expected (media in the diagnostic mode for E250d and E250dn. Engine detected no ...
...Potential causes are a small gap or a bouncy manual feed sensor. UNRECOVERABLE NO GAP JAM. User attendance messages Cartridge error codes Error 31 32 33 Description Defective cartridge Unsupported cartridge Invalid refill Paper jam error codes Paper jam error codes Error 200.00 200.01 200.02 200.03 200...current state of all printer messages and explains what they mean. Classic input jam. The main input sensor never became uncovered from the sheet ahead. The input sensor is covered when the media is not expected (media in the diagnostic mode for E250d and E250dn. Engine detected no ...
Service Manual
Page 64
... interlock switch service check Note: Make sure a toner cartridge assembly is installed and the cover closes all the way...on . Within a few seconds, the controller card assembly should apply +24 V dc to controller card With the printer off, unplug the LPS/HVPS cable at J6. Replace the cable or the respective card as necessary. Verify discontinuity ... If voltage is not turning, replace the cooling fan. With the printer turned off , and disconnect the cooling fan cable from the controller card at J19 on pins 7, 12, and 14 for more information. 2-40 Lexmark™ E250d and E250dn
... interlock switch service check Note: Make sure a toner cartridge assembly is installed and the cover closes all the way...on . Within a few seconds, the controller card assembly should apply +24 V dc to controller card With the printer off, unplug the LPS/HVPS cable at J6. Replace the cable or the respective card as necessary. Verify discontinuity ... If voltage is not turning, replace the cooling fan. With the printer turned off , and disconnect the cooling fan cable from the controller card at J19 on pins 7, 12, and 14 for more information. 2-40 Lexmark™ E250d and E250dn
Service Manual
Page 68
... but stops halfway through the printer FRU Input/duplex sensors (under toner cartridge assembly) Input sensor (manual) Action Make sure the input sensors are functioning when an attempt is made to feed. Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as necessary. 2-44 Lexmark™ E250d and E250dn Disconnect the solenoid cable...
... but stops halfway through the printer FRU Input/duplex sensors (under toner cartridge assembly) Input sensor (manual) Action Make sure the input sensors are functioning when an attempt is made to feed. Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as necessary. 2-44 Lexmark™ E250d and E250dn Disconnect the solenoid cable...
Service Manual
Page 70
... as light or toner streaks. Try a different toner cartridge and PC kit. • If those fail, replace the LVPS/HVPS, controller card, or the printhead in a 'dirty' print. Enter Configuration Menu. c. d. See "POST symptom table" on page 3-50. 2-46 Lexmark™ E250d and E250dn Unplug the printer, and check the cable continuity between the LVPS...
... as light or toner streaks. Try a different toner cartridge and PC kit. • If those fail, replace the LVPS/HVPS, controller card, or the printhead in a 'dirty' print. Enter Configuration Menu. c. d. See "POST symptom table" on page 3-50. 2-46 Lexmark™ E250d and E250dn Unplug the printer, and check the cable continuity between the LVPS...
Service Manual
Page 72
...make sure that the laser light path is low, try a new one. Inspect the transfer roll for more information. 4512-220, -230 Partial blank image/white spots (no repeating pattern) FRU Toner cartridge (not a FRU) Paper (not a FRU) Action Remove the toner cartridge assembly and gently ...shake the assembly to the PC drum. Check to the paper. Variation in the printer driver. 2-48 Lexmark™ E250d and E250dn Poor fusing of paper over the roll ...
...make sure that the laser light path is low, try a new one. Inspect the transfer roll for more information. 4512-220, -230 Partial blank image/white spots (no repeating pattern) FRU Toner cartridge (not a FRU) Paper (not a FRU) Action Remove the toner cartridge assembly and gently ...shake the assembly to the PC drum. Check to the paper. Variation in the printer driver. 2-48 Lexmark™ E250d and E250dn Poor fusing of paper over the roll ...
Service Manual
Page 74
... and recheck before replacing the toner cartridge. Try a different toner cartridge. If the lines are usually caused by the laser beam, which may be partially blocked. Try a different toner cartridge. Check the paper path around the fuser entry. With the printer off , clear the path or ... defective. Try a different toner cartridge. The PC cleaner sump may be caught between the PC kit and the fuser. Replace the PC Kit first and recheck. Replace the PC kit. 2-50 Lexmark™ E250d and E250dn Horizontal streaks The toner cartridge or the fuser may be defective...
... and recheck before replacing the toner cartridge. Try a different toner cartridge. If the lines are usually caused by the laser beam, which may be partially blocked. Try a different toner cartridge. Check the paper path around the fuser entry. With the printer off , clear the path or ... defective. Try a different toner cartridge. The PC cleaner sump may be caught between the PC kit and the fuser. Replace the PC Kit first and recheck. Replace the PC kit. 2-50 Lexmark™ E250d and E250dn Horizontal streaks The toner cartridge or the fuser may be defective...
Service Manual
Page 76
... is too high. • Remove the media from Tray 1, and fan it with the printer on. If a menu settings page cannot be printed, the problem is installed properly. 2-52 Lexmark™ E250d and E250dn Note: Test by tires. • Make sure the correct tray and media type are flush...media is on. If the computer indicates "unknown device," replace the controller card. Make sure the printer front cover is closed. • Make sure the toner cartridge is installed correctly. • Install a new toner cartridge. • Tray is overfilled or media is too loose. • Don't overfill Tray 1...
... is too high. • Remove the media from Tray 1, and fan it with the printer on. If a menu settings page cannot be printed, the problem is installed properly. 2-52 Lexmark™ E250d and E250dn Note: Test by tires. • Make sure the correct tray and media type are flush...media is on. If the computer indicates "unknown device," replace the controller card. Make sure the printer front cover is closed. • Make sure the toner cartridge is installed correctly. • Install a new toner cartridge. • Tray is overfilled or media is too loose. • Don't overfill Tray 1...
Service Manual
Page 82
...quality: • A text page with printer information, cartridge information, current margin settings, and a graphic. • One page is gray with the language interpreter or the cable by pressing and holding . 4. Turn on the printer while pressing and holding until the lights flash... to Values Return the printer settings to zero. Off (default) On Help isolate print quality problems, such as streaking. The replace photoconductor message should be cleared only when the photoconductor kit has been replaced. 3-4 Lexmark™ E250d and E250dn Hex Trace helps determine...
...quality: • A text page with printer information, cartridge information, current margin settings, and a graphic. • One page is gray with the language interpreter or the cable by pressing and holding . 4. Turn on the printer while pressing and holding until the lights flash... to Values Return the printer settings to zero. Off (default) On Help isolate print quality problems, such as streaking. The replace photoconductor message should be cleared only when the photoconductor kit has been replaced. 3-4 Lexmark™ E250d and E250dn Hex Trace helps determine...
Service Manual
Page 86
...the lights flash to begin. None 3-8 Lexmark™ E250d and E250dn Follow the instructions on page 3-9 for more information. Press and hold until the lights flash to print. None Cont Prt Simplex Tray 2 Continuously print pages containing cross lines, printer information, and margin settings. Press to... of errors. Press to stop . Press and hold while turning on the printer, and close the cover when the light displays. Cartridge lockout function is replaced. 000101 (default) 000189 Printer alignment A step-by pressing and holding until the lights flash. Setting is ignored...
...the lights flash to begin. None 3-8 Lexmark™ E250d and E250dn Follow the instructions on page 3-9 for more information. Press and hold until the lights flash to print. None Cont Prt Simplex Tray 2 Continuously print pages containing cross lines, printer information, and margin settings. Press to... of errors. Press to stop . Press and hold while turning on the printer, and close the cover when the light displays. Cartridge lockout function is replaced. 000101 (default) 000189 Printer alignment A step-by pressing and holding until the lights flash. Setting is ignored...