Troubleshooting Guide
Page 1
... is working. • The printer is turned on the display before sending a job to the printer and the host computer, print server, option, or other held jobs and deleting some of them. Solving printing problems Multiple-language PDFs do not appear, turn the printer off and contact Customer Support. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Verify that you have properly installed the print server and configured the printer for network printing. Copies...
... is working. • The printer is turned on the display before sending a job to the printer and the host computer, print server, option, or other held jobs and deleting some of them. Solving printing problems Multiple-language PDFs do not appear, turn the printer off and contact Customer Support. For information regarding tested and approved USB flash memory devices, see the Lexmark Web site at www.lexmark.com. Verify that you have properly installed the print server and configured the printer for network printing. Copies...
Troubleshooting Guide
Page 3
... the two infrared ports is installed: • Turn the printer off, wait for specific options follows. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. Mac OS 9 users: Make sure the printer is listed in .) or less. Infrared adapter If infrared communication stops or does not occur, make sure: • The distance between the option and printer. • Print the menu settings page and check to see the Card Stock & Label Guide available on...
... the two infrared ports is installed: • Turn the printer off, wait for specific options follows. Solving paper feed problems Paper frequently jams Cause Solution Media loaded does not meet the printer specifications. Mac OS 9 users: Make sure the printer is listed in .) or less. Infrared adapter If infrared communication stops or does not occur, make sure: • The distance between the option and printer. • Print the menu settings page and check to see the Card Stock & Label Guide available on...
Troubleshooting Guide
Page 4
... the problem, contact Customer Support. The printer performs its power-on page 4. • Remove and reinstall the photoconductors. The information in one color and multiple times down Replace the fuser if the page the defects occur repeatedly in all the pages print. 5 After the print quality test pages print, press until that requires adjustment or replacement. For more information, see the User's Guide on the control panel until all every 116.2 mm colors, the fuser (4.58 in the Setup menu Set Jam...
... the problem, contact Customer Support. The printer performs its power-on page 4. • Remove and reinstall the photoconductors. The information in one color and multiple times down Replace the fuser if the page the defects occur repeatedly in all the pages print. 5 After the print quality test pages print, press until that requires adjustment or replacement. For more information, see the User's Guide on the control panel until all every 116.2 mm colors, the fuser (4.58 in the Setup menu Set Jam...
Troubleshooting Guide
Page 7
... servicing. Change the Paper Type and Paper Weight settings to Heavy. Toner is low. • Remove the toner cartridge from Normal to match the paper or specialty media loaded in the media path. The Paper Weight setting in the Paper Menu is wrong for the type of colors observed in a tray. Software programs typically specify document color using . For more information, see the software program Help section. 7 Auto size sensing is being used does not Make sure you use it . • Install a new toner cartridge. Blank pages...
... servicing. Change the Paper Type and Paper Weight settings to Heavy. Toner is low. • Remove the toner cartridge from Normal to match the paper or specialty media loaded in the media path. The Paper Weight setting in the Paper Menu is wrong for the type of colors observed in a tray. Software programs typically specify document color using . For more information, see the software program Help section. 7 Auto size sensing is being used does not Make sure you use it . • Install a new toner cartridge. Blank pages...
Troubleshooting Guide
Page 8
... the PostScript driver provide preferred color quality for the chosen color. Occasionally, a user may be caused by passing the CMYK or RGB combination labeled on the box through color management. For instructions, see the Menus and Messages Guide on the box can I use PostScript or PCL emulation printer software? Should I use for RGB or CMYK: Color conversion table RGB CMYK Settings • sRGB Display • Display-True Black • sRGB...
... the PostScript driver provide preferred color quality for the chosen color. Occasionally, a user may be caused by passing the CMYK or RGB combination labeled on the box through color management. For instructions, see the Menus and Messages Guide on the box can I use PostScript or PCL emulation printer software? Should I use for RGB or CMYK: Color conversion table RGB CMYK Settings • sRGB Display • Display-True Black • sRGB...
Troubleshooting Guide
Page 9
... Customer Support, describe the problem you have an increment value of the Embedded Web Server. Click Configuration Menu, and then click Detailed Color Samples. This provides a way to the default pages of color samples accessible from the Quality menu using the Embedded Web Server, see the label on the Software and Documentation CD. This topic applies only to network printers. For more information about using the control panel. There are experiencing, the message on the menu settings page...
... Customer Support, describe the problem you have an increment value of the Embedded Web Server. Click Configuration Menu, and then click Detailed Color Samples. This provides a way to the default pages of color samples accessible from the Quality menu using the Embedded Web Server, see the label on the Software and Documentation CD. This topic applies only to network printers. For more information about using the control panel. There are experiencing, the message on the menu settings page...
User's Guide
Page 5
... Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...75 Disabling Quick Start mode...76 Restoring factory default settings...76 Adjusting Power Saver...77 Encrypting the printer hard disk...77 Disabling printer hard disk...
... Ordering supplies...70 Ordering toner cartridges...71 Ordering a transfer belt...72 Ordering a waste toner box ...73 Ordering a fuser...73 Ordering photoconductors ...73 Moving the printer...73 Before moving the printer ...73 Moving the printer to another location ...74 Administrative support 75 Adjusting the brightness or contrast of the display 75 Disabling control panel menus...75 Enabling control panel menus...75 Disabling Quick Start mode...76 Restoring factory default settings...76 Adjusting Power Saver...77 Encrypting the printer hard disk...77 Disabling printer hard disk...
User's Guide
Page 12
...the printer model or the options installed. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu...
...the printer model or the options installed. Supplies Menu Replace Supply Cyan Cartridge Magenta Cartridge Yellow Cartridge Black Cartridge Cyan PC Unit Magenta PC Unit Yellow PC Unit Black PC Unit Fuser Transfer Belt Paper Menu Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Reports Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page Profiles List NetWare Setup Page Print Fonts Print Directory Settings Setup Menu Finishing Menu Quality Menu Utilities Menu PDF Menu...
User's Guide
Page 15
...; Printer hard disk • RS-232 serial interface card • Parallel 1284-B interface card • MarkNetTM N8000 Series internal print servers Accessing the system board to install internal options Remove the system board cover to install the available cards; You can also use them off as well and unplug any other devices attached to remove the system board access cover. CAUTION: Turn the printer off and unplug the power cord before continuing. Available options Memory cards • Printer memory • Flash memory • Fonts Firmware cards...
...; Printer hard disk • RS-232 serial interface card • Parallel 1284-B interface card • MarkNetTM N8000 Series internal print servers Accessing the system board to install internal options Remove the system board cover to install the available cards; You can also use them off as well and unplug any other devices attached to remove the system board access cover. CAUTION: Turn the printer off and unplug the power cord before continuing. Available options Memory cards • Printer memory • Flash memory • Fonts Firmware cards...
User's Guide
Page 85
... print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the Finishing menu. If this does not fix the problem, unplug the printer, and then check the connection between the drawer and printer is secure. • Make sure the media is not set to On. Add printer memory or an optional hard disk. Mac OS 9 users: Make sure the printer is installed: • Turn the printer off, wait for specific options follows. Troubleshooting...
... print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the Finishing menu. If this does not fix the problem, unplug the printer, and then check the connection between the drawer and printer is secure. • Make sure the media is not set to On. Add printer memory or an optional hard disk. Mac OS 9 users: Make sure the printer is installed: • Turn the printer off, wait for specific options follows. Troubleshooting...
User's Guide
Page 86
..., see the Card Stock & Label Guide available on the multipurpose feeder. USB/parallel interface card • Make sure the USB/parallel interface card is securely connected. Troubleshooting 86 Make sure the stack of an imaginary line drawn between the two infrared ports. position for network printing, click View User's Guide and Documentation on page 24. • Make sure you are stable. Memory card Make sure the memory card is 1 meter (39 in the tray to the printer system board...
..., see the Card Stock & Label Guide available on the multipurpose feeder. USB/parallel interface card • Make sure the USB/parallel interface card is securely connected. Troubleshooting 86 Make sure the stack of an imaginary line drawn between the two infrared ports. position for network printing, click View User's Guide and Documentation on page 24. • Make sure you are stable. Memory card Make sure the memory card is 1 meter (39 in the tray to the printer system board...
User's Guide
Page 87
... and while turning the printer on. 3 Release both buttons when Performing Self Test appears. Paper jam message remains after you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Page that requires adjustment or replacement. Troubleshooting 87 The printer performs its power-on the control panel until all the pages print. 5 After the print quality test pages print, press until Exit Config Menu appears, and then press . The pages are formatted. Solution Set Jam Recovery to...
... and while turning the printer on. 3 Release both buttons when Performing Self Test appears. Paper jam message remains after you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. Page that requires adjustment or replacement. Troubleshooting 87 The printer performs its power-on the control panel until all the pages print. 5 After the print quality test pages print, press until Exit Config Menu appears, and then press . The pages are formatted. Solution Set Jam Recovery to...
User's Guide
Page 93
... customer service. size loaded. Replace the toner cartridge. There could be an incorrect page size selected in the driver or program. • Specify the correct page size in the driver or program. • Set the Paper Size to match the media in the tray. Make sure you loaded a different size paper in a tray. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Blank pages Cause Toner is installed incorrectly. Troubleshooting 93 Skewed print Cause Solution Guides...
... customer service. size loaded. Replace the toner cartridge. There could be an incorrect page size selected in the driver or program. • Specify the correct page size in the driver or program. • Set the Paper Size to match the media in the tray. Make sure you loaded a different size paper in a tray. The media being used does not meet the printer specifications. Solid color pages Solution • Remove the toner cartridge from the printer. Blank pages Cause Toner is installed incorrectly. Troubleshooting 93 Skewed print Cause Solution Guides...
User's Guide
Page 100
... to network printers. Troubleshooting 100 To access these values are pages similar to print multiple pages of colored boxes that is also listed on the inside top front cover of the printer. For more information about using the Embedded Web Server, see the label on the menu settings page. The following three options: • Print-Prints the default pages • Detailed-Lets you enter individual red, green, and blue values and a specific increment of color • Reset-Lets...
... to network printers. Troubleshooting 100 To access these values are pages similar to print multiple pages of colored boxes that is also listed on the inside top front cover of the printer. For more information about using the Embedded Web Server, see the label on the menu settings page. The following three options: • Print-Prints the default pages • Detailed-Lets you enter individual red, green, and blue values and a specific increment of color • Reset-Lets...
User's Guide
Page 108
... 103 firmware card installing 21 flash memory card installing 21 font sample list, printing 49 fuser ordering 73 G guidelines card stock 40 envelopes 39 labels 40 letterhead 38 transparencies 39 H hard disk installing 22 held jobs 45 printing from Macintosh 46 printing from Windows 46 I installing printer software 45 internal print server, installing 24 IPSec 79 J jam areas, accessing 58 jams avoiding 57 behind inner door 62 between fuser and standard exit bin 65 in manual feeder 68 in multipurpose feeder 67 in standard exit bin 65 in the duplex...
... 103 firmware card installing 21 flash memory card installing 21 font sample list, printing 49 fuser ordering 73 G guidelines card stock 40 envelopes 39 labels 40 letterhead 38 transparencies 39 H hard disk installing 22 held jobs 45 printing from Macintosh 46 printing from Windows 46 I installing printer software 45 internal print server, installing 24 IPSec 79 J jam areas, accessing 58 jams avoiding 57 behind inner door 62 between fuser and standard exit bin 65 in manual feeder 68 in multipurpose feeder 67 in standard exit bin 65 in the duplex...
User's Guide
Page 109
... printer 73, 74 multipurpose feeder loading 30 using 32 N network setup page 49 noise emission levels 104 notices 102, 103, 104, 105, 106 O options 550-sheet drawer 14 firmware card 21 firmware cards 15 flash memory card 21 hard disk 22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting message...
... printer 73, 74 multipurpose feeder loading 30 using 32 N network setup page 49 noise emission levels 104 notices 102, 103, 104, 105, 106 O options 550-sheet drawer 14 firmware card 21 firmware cards 15 flash memory card 21 hard disk 22 internal 15 internal print server 24 memory card 18 memory cards 15 port interface card 24 ordering fuser 73 photoconductors 73 toner cartridges 71 transfer belt 72 waste toner box 73 P paper capacities 44 letterhead 38 preprinted forms 38 setting size 35 setting type 35 storing 41 paper feed troubleshooting message...
Menus and Messages Guide
Page 7
.../IP IPv6 Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies menu The initial toner cartridges shipped with your printer will see only the status level Replace for the supply item selected. Missing OK Shows the status of the waste toner Near Full box Replace Note: You will see only the status level Missing for the supply item selected. Shows the status of the PC units Life Warning Note...
.../IP IPv6 Wireless Standard Network Network Standard USB USB NetWare AppleTalk LexLink USB Direct Help Color Quality Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Supplies menu The initial toner cartridges shipped with your printer will see only the status level Replace for the supply item selected. Missing OK Shows the status of the waste toner Near Full box Replace Note: You will see only the status level Missing for the supply item selected. Shows the status of the PC units Life Warning Note...
Menus and Messages Guide
Page 50
... require replacing. 54 Serial option error • Check that the serial interface parameters (protocol, baud, parity and data bits) are deleted. • Delete fonts, macros, and other data stored in the printer or print server. For more information about flashing the network printer firmware, insert the Software and Documentation CD, and then click View User's Guide and Documentation. to clear the message and continue printing. 52 Not enough free space in flash memory are set to stop the...
... require replacing. 54 Serial option error • Check that the serial interface parameters (protocol, baud, parity and data bits) are deleted. • Delete fonts, macros, and other data stored in the printer or print server. For more information about flashing the network printer firmware, insert the Software and Documentation CD, and then click View User's Guide and Documentation. to clear the message and continue printing. 52 Not enough free space in flash memory are set to stop the...
Menus and Messages Guide
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... Low 48 Tray Missing 48 USB/USB 48 Waiting 48 Printing 46 printing Device Statistics page 13 Menu Settings Page 13 NetWare Setup Page 14 Network Setup Page 13 Network Setup Page 13 Print Directory list 15 substituting a paper size 11 Wireless Setup Page 14 Profile List menu 14 Programming disk 46 Programming flash 46 Programming system code 46 Q Quality menu 23 R Ready 46 Remote Management Active 46 Remove all color supplies 47 Remove paper from standard output bin 47 replacing supplies 7 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults...
... Low 48 Tray Missing 48 USB/USB 48 Waiting 48 Printing 46 printing Device Statistics page 13 Menu Settings Page 13 NetWare Setup Page 14 Network Setup Page 13 Network Setup Page 13 Print Directory list 15 substituting a paper size 11 Wireless Setup Page 14 Profile List menu 14 Programming disk 46 Programming flash 46 Programming system code 46 Q Quality menu 23 R Ready 46 Remote Management Active 46 Remove all color supplies 47 Remove paper from standard output bin 47 replacing supplies 7 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults...
Help Menu Pages
Page 14
...; Install a new toner cartridge. Toner cartridge is worn or defective. Printer requires servicing. are worn or defective. Paper has been stored in a high humidity environment. • Load paper from a fresh package. • Store paper in the Paper Menu is wrong for the type of 34 Blank pages Cause Toner is selected. Call for customer service. The fuser is defective or empty. Paper curl Cause Solution Paper Type and Paper Weight settings are not Change the Paper Type and Paper Weight settings...
...; Install a new toner cartridge. Toner cartridge is worn or defective. Printer requires servicing. are worn or defective. Paper has been stored in a high humidity environment. • Load paper from a fresh package. • Store paper in the Paper Menu is wrong for the type of 34 Blank pages Cause Toner is selected. Call for customer service. The fuser is defective or empty. Paper curl Cause Solution Paper Type and Paper Weight settings are not Change the Paper Type and Paper Weight settings...