Clearing Jams Guide
Page 1
...lexmark.com/publications. • For detailed information about purchasing large quantities of the printer the numbers in the messages describe. For information on where the paper enters, and whether a duplex (two-sided) job is printing. Accessing jam areas Open doors and covers, and remove trays to appear. • Push all trays... Fuser cover 3 Inner door 4 Lower door 5 Standard tray (Tray 1) 6 Optional 550-sheet tray (Tray 2) 7 Exit bin Use the following table to appear before loading it. • Do not use media that paper takes through the printer varies depending on the media path,...
...lexmark.com/publications. • For detailed information about purchasing large quantities of the printer the numbers in the messages describe. For information on where the paper enters, and whether a duplex (two-sided) job is printing. Accessing jam areas Open doors and covers, and remove trays to appear. • Push all trays... Fuser cover 3 Inner door 4 Lower door 5 Standard tray (Tray 1) 6 Optional 550-sheet tray (Tray 2) 7 Exit bin Use the following table to appear before loading it. • Do not use media that paper takes through the printer varies depending on the media path,...
Clearing Jams Guide
Page 2
... 230.xx Jam in the duplex area "Jams in the duplex Paper Jam area" on page 5 241.xx Jam in Tray 1 Paper Jam "Clearing jams just beyond Tray 1" on page 2 242.xx Jam in Tray 2 Paper Jam "Clearing Tray 2 jams" on page 3 Control panel Area description message 250.xx... jams just beyond Tray 1 If the paper did not feed from Tray 1 and jammed just beyond the tray, 200.xx Paper Jam appears. 1 Open Tray 1. 2 Remove the jam. 3 Reinsert the tray. 3 Reinsert the tray. 2 If the paper fed from Tray 1 correctly, the jam is in the tray. 241.xx Paper Jam appears. 1 Open Tray 1. 2 Remove the...
... 230.xx Jam in the duplex area "Jams in the duplex Paper Jam area" on page 5 241.xx Jam in Tray 1 Paper Jam "Clearing jams just beyond Tray 1" on page 2 242.xx Jam in Tray 2 Paper Jam "Clearing Tray 2 jams" on page 3 Control panel Area description message 250.xx... jams just beyond Tray 1 If the paper did not feed from Tray 1 and jammed just beyond the tray, 200.xx Paper Jam appears. 1 Open Tray 1. 2 Remove the jam. 3 Reinsert the tray. 3 Reinsert the tray. 2 If the paper fed from Tray 1 correctly, the jam is in the tray. 241.xx Paper Jam appears. 1 Open Tray 1. 2 Remove the...
Clearing Jams Guide
Page 3
If the paper fed from Tray 2, but is caught between Tray 1 and Tray 2, 200.xx Paper Jam may appear. 1 Open Tray 2. 2 Grasp the paper on both sides. Pull it out gently to avoid tearing it. If the paper fed from Tray 2 correctly, the jam is in the tray. 242.xx Paper Jam appears. 1 Open Tray 2. 2 Remove the jam. Clearing Tray 2 jams If the paper did not feed from Tray 2, but is caught between Tray 1 and Tray 2, 242.xx Paper Jam may appear. 1 Open Tray 1. 2 Pull the paper up and then out of the tray. 3 Reinsert the tray. 3 Reinsert the tray. 3 Reinsert the tray. 3
If the paper fed from Tray 2, but is caught between Tray 1 and Tray 2, 200.xx Paper Jam may appear. 1 Open Tray 2. 2 Grasp the paper on both sides. Pull it out gently to avoid tearing it. If the paper fed from Tray 2 correctly, the jam is in the tray. 242.xx Paper Jam appears. 1 Open Tray 2. 2 Remove the jam. Clearing Tray 2 jams If the paper did not feed from Tray 2, but is caught between Tray 1 and Tray 2, 242.xx Paper Jam may appear. 1 Open Tray 1. 2 Pull the paper up and then out of the tray. 3 Reinsert the tray. 3 Reinsert the tray. 3 Reinsert the tray. 3
Clearing Jams Guide
Page 6
... feeder When paper is visible, remove the tray completely. When paper jams entering Tray 1, 230.xx Paper Jam appears. 1 Remove Tray 1. 2 Pull the jammed paper down and out. 3 Remove the jam and close the door(s). When paper jams as shown in the following illustration, 200.xx Paper Jam or 230.xx Paper Jam appears. 1 Open Tray 1. 2 Pull the jammed paper straight up...
... feeder When paper is visible, remove the tray completely. When paper jams entering Tray 1, 230.xx Paper Jam appears. 1 Remove Tray 1. 2 Pull the jammed paper down and out. 3 Remove the jam and close the door(s). When paper jams as shown in the following illustration, 200.xx Paper Jam or 230.xx Paper Jam appears. 1 Open Tray 1. 2 Pull the jammed paper straight up...
Troubleshooting Guide
Page 1
...the outlet is working. • The printer is turned on the Lexmark Web site at www.lexmark.com. The Print dialog appears. 3 Select Print as image. 4 Click OK. Press to return the printer to print. Specified tray is blank or displays only diamonds Cause Solution Printer self test failed...into the printer and a properly grounded electrical outlet. • The electrical outlet is full. Delete the job. Once you have checked each of paper from the bin is not turned off and contact Customer Support. output (exit) bin, and then press . This often fixes the problem. ...
...the outlet is working. • The printer is turned on the Lexmark Web site at www.lexmark.com. The Print dialog appears. 3 Select Print as image. 4 Click OK. Press to return the printer to print. Specified tray is blank or displays only diamonds Cause Solution Printer self test failed...into the printer and a properly grounded electrical outlet. • The electrical outlet is full. Delete the job. Once you have checked each of paper from the bin is not turned off and contact Customer Support. output (exit) bin, and then press . This often fixes the problem. ...
Troubleshooting Guide
Page 2
... optional memory. Solution Set the Print Timeout to Off in the software overrides the setting in the job. Tray linking does not work Cause Tray linking is in the Paper menu. • For more information, see the Menus and Messages Guide on the display, you must exit...or the printer software, set correctly in Hex Trace mode. Lexmark Status Messenger Utility This program is not set to the appropriate recovery information in the tray. When a printer error occurs, a message appears on the wrong paper Cause Solution Control panel menu settings do not collate Cause ...
... optional memory. Solution Set the Print Timeout to Off in the software overrides the setting in the job. Tray linking does not work Cause Tray linking is in the Paper menu. • For more information, see the Menus and Messages Guide on the display, you must exit...or the printer software, set correctly in Hex Trace mode. Lexmark Status Messenger Utility This program is not set to the appropriate recovery information in the tray. When a printer error occurs, a message appears on the wrong paper Cause Solution Control panel menu settings do not collate Cause ...
Troubleshooting Guide
Page 3
...server is securely connected to the printer system board. Memory card Make sure the memory card is securely connected to the printer system board. paper path, and then press . 3 Media has absorbed moisture due to high humidity. • Load media from the entire cleared, or...media from a fresh package. • Store media in the tray to the appropriate position for the paper size loaded. Paper jam message remains after it is listed in the tray or on the Lexmark Web site at www.lexmark.com. If the suggested corrective action does not fix the problem...
...server is securely connected to the printer system board. Memory card Make sure the memory card is securely connected to the printer system board. paper path, and then press . 3 Media has absorbed moisture due to high humidity. • Load media from the entire cleared, or...media from a fresh package. • Store media in the tray to the appropriate position for the paper size loaded. Paper jam message remains after it is listed in the tray or on the Lexmark Web site at www.lexmark.com. If the suggested corrective action does not fix the problem...
Troubleshooting Guide
Page 5
...2 If the problem still occurs, replace the photoconductor unit. • If the problem is not damp. • Make sure the Paper Type and Paper Weight settings match the type of the page, replace the transfer belt. photoconductor units. Printhead lenses are Replace the defective. Fuser is ...defective or worn. 5 or worn. Replace the photoconductor units. another tray. Toner cartridge is low. Print is too light Cause Solution ...
...2 If the problem still occurs, replace the photoconductor unit. • If the problem is not damp. • Make sure the Paper Type and Paper Weight settings match the type of the page, replace the transfer belt. photoconductor units. Printhead lenses are Replace the defective. Fuser is ...defective or worn. 5 or worn. Replace the photoconductor units. another tray. Toner cartridge is low. Print is too light Cause Solution ...
Troubleshooting Guide
Page 6
.... Print irregularities Example Cause Solution Media has absorbed Load media from Print Properties before sending the job to print. the paper tray. The media being used does not meet the printer specifications. A toner cartridge is too high. Replace the fuser. ...dark. Solution Reinstall or replace the cartridge. Replace the transfer belt. Replace the photoconductor. Replace the fuser. Call for the tray Make sure the Paper Type setting you are using . • Replace the photoconductors. Gray background Example Cause Solution Toner darkness setting is worn or...
.... Print irregularities Example Cause Solution Media has absorbed Load media from Print Properties before sending the job to print. the paper tray. The media being used does not meet the printer specifications. A toner cartridge is too high. Replace the fuser. ...dark. Solution Reinstall or replace the cartridge. Replace the transfer belt. Replace the photoconductor. Replace the fuser. Call for the tray Make sure the Paper Type setting you are using . • Replace the photoconductors. Gray background Example Cause Solution Toner darkness setting is worn or...
User's Guide
Page 50
...4 From the Print options area, select Even numbered pages. 5 Click Print. 6 Remove the pages from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . Printing only black text and...a clock, and then Ready appears. Printing a duplex job manually from a Macintosh computer 1 Click File Print. 2 From the drop-down list, choose Paper Handling. 3 Make sure Page order is set to Normal. 10 From the Print options area, select Odd numbered pages . 11 Click Print. Printing the print...
...4 From the Print options area, select Even numbered pages. 5 Click Print. 6 Remove the pages from the output bin and load them into the paper tray facedown with black toner only for CONFIG MENU to appear. 4 Press until Exit Config Menu appears, and then press . Printing only black text and...a clock, and then Ready appears. Printing a duplex job manually from a Macintosh computer 1 Click File Print. 2 From the drop-down list, choose Paper Handling. 3 Make sure Page order is set to Normal. 10 From the Print options area, select Odd numbered pages . 11 Click Print. Printing the print...
User's Guide
Page 91
... from Print Properties before sending the job to Load media from a fresh package high humidity. Photoconductor is worn or defective. into the paper tray. Toner fog or background shading appears on the page Cause Toner cartridge is worn or defective. Transfer belt is poor Cause Solution You ...are using . Replace the fuser. Call for the tray you are using is set to Make sure the Paper Type setting is set to Windows users only. Paper Weight settings match the type of media you are using transparencies that do not meet ...
... from Print Properties before sending the job to Load media from a fresh package high humidity. Photoconductor is worn or defective. into the paper tray. Toner fog or background shading appears on the page Cause Toner cartridge is worn or defective. Transfer belt is poor Cause Solution You ...are using . Replace the fuser. Call for the tray you are using is set to Make sure the Paper Type setting is set to Windows users only. Paper Weight settings match the type of media you are using transparencies that do not meet ...
Menus and Messages Guide
Page 8
Default Source menu Menu item Default Source Description Settings Identifies the default paper tray or other media source Tray Notes: MP Feeder • Tray 1 is set , Executive the trays are automatically linked. Menu item Fuser Transfer Belt Description Settings Shows the status of the fuser or the...Universal 8 JIS B5 Letter • If the same size and type of paper are in two trays and Manual Env the paper size and paper type are correctly set, the trays are automatically linked. OK Paper menu Note: Some menu items may not be available based on page 10...
Default Source menu Menu item Default Source Description Settings Identifies the default paper tray or other media source Tray Notes: MP Feeder • Tray 1 is set , Executive the trays are automatically linked. Menu item Fuser Transfer Belt Description Settings Shows the status of the fuser or the...Universal 8 JIS B5 Letter • If the same size and type of paper are in two trays and Manual Env the paper size and paper type are correctly set, the trays are automatically linked. OK Paper menu Note: Some menu items may not be available based on page 10...
Menus and Messages Guide
Page 12
... width allowed. • 8.5 inches is selected, blank pages are used to print the job correctly. Millimeters can be supported by the paper tray, Transparency drawer, or multipurpose feeder. Names are truncated to 2-sided printing for every print job. 1-sided printing must be increased in ...1 mm increments. 12 For more information on page 19. Paper Loading menu Menu item Recycled Loading Glossy Loading Letterhead Loading Preprinted Loading Colored Loading Custom Loading Custom Type menu Description Settings Sets ...
... width allowed. • 8.5 inches is selected, blank pages are used to print the job correctly. Millimeters can be supported by the paper tray, Transparency drawer, or multipurpose feeder. Names are truncated to 2-sided printing for every print job. 1-sided printing must be increased in ...1 mm increments. 12 For more information on page 19. Paper Loading menu Menu item Recycled Loading Glossy Loading Letterhead Loading Preprinted Loading Colored Loading Custom Loading Custom Type menu Description Settings Sets ...
Menus and Messages Guide
Page 21
.... This setting is useful when printing transparencies or wanting to Off, a blank page is inserted between each set of printed pages, such as N-up or Paper Saver. 3 Up Notes: 4 Up • Off is the default setting. 6 Up • The number selected is the number of the print job.... Multipage Print Specifies that multiple-page images be printed on page 10. Separator Source Specifies the paper tray to as after all page 1's, all page 2's, and so on. • Between Jobs inserts a blank sheet between print jobs. • Between Pages ...
.... This setting is useful when printing transparencies or wanting to Off, a blank page is inserted between each set of printed pages, such as N-up or Paper Saver. 3 Up Notes: 4 Up • Off is the default setting. 6 Up • The number selected is the number of the print job.... Multipage Print Specifies that multiple-page images be printed on page 10. Separator Source Specifies the paper tray to as after all page 1's, all page 2's, and so on. • Between Jobs inserts a blank sheet between print jobs. • Between Pages ...
Menus and Messages Guide
Page 30
... to work with printer software or Feeder programs that use different source assignments for trays, Tray Renumber Assign Tray drawers, and feeders Notes: Tray Renumber Assign Manual Paper Tray Renumber Assign Man Env • Off is supported. 30 Off None 0-199 Tray Renumber View Factory Def Displays the default setting assigned to each...
... to work with printer software or Feeder programs that use different source assignments for trays, Tray Renumber Assign Tray drawers, and feeders Notes: Tray Renumber Assign Manual Paper Tray Renumber Assign Man Env • Off is supported. 30 Off None 0-199 Tray Renumber View Factory Def Displays the default setting assigned to each...
Menus and Messages Guide
Page 45
...CD. Invalid PIN Enter a valid PIN using one of the following methods: • Load the paper tray or other source with the correct paper type and size, it prints from that has the correct paper type and size, it feeds from the default source. Load manual feeder with 1 Load the ... Software and Documentation CD. Warning: Do not power off while Formatting Flash appears on the display. If the printer cannot find a tray with the correct paper type and size. • Press until Cancel appears, and then press to download valid engine code for the internal print server.
...CD. Invalid PIN Enter a valid PIN using one of the following methods: • Load the paper tray or other source with the correct paper type and size, it prints from that has the correct paper type and size, it feeds from the default source. Load manual feeder with 1 Load the ... Software and Documentation CD. Warning: Do not power off while Formatting Flash appears on the display. If the printer cannot find a tray with the correct paper type and size. • Press until Cancel appears, and then press to download valid engine code for the internal print server.
Menus and Messages Guide
Page 48
...; Press until Continue appears, then press to clear the message and print the job using a different paper tray. 34 Short Paper • Load the appropriate paper or other specialty media in the proper tray. • Press until Continue appears, then press to clear the message and print the job using a ...communication link. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31.72 Missing or Defective Cartridge The specified toner cartridge is requesting the correct paper size and type. 48 The USB port is waiting for the message to ...
...; Press until Continue appears, then press to clear the message and print the job using a different paper tray. 34 Short Paper • Load the appropriate paper or other specialty media in the proper tray. • Press until Continue appears, then press to clear the message and print the job using a ...communication link. To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com. 31.72 Missing or Defective Cartridge The specified toner cartridge is requesting the correct paper size and type. 48 The USB port is waiting for the message to ...
Menus and Messages Guide
Page 54
... 13 Clearing job accounting statistics 43 Close lower door 43 Close upper door 43 configuring multipurpose feeder 10 control panel 5 Copies 43 custom paper type 12 D default paper tray setting 8 Defragmenting Flash 43 Deleting 43 Disabling DLEs 44 Disabling Menus 44 Disk Corrupted 44 Disk recovery x/5 yyy% 44 display, control ...No held jobs 46 No jobs found 47 No jobs to cancel 46 notices 2 P paper creating a custom type 12 default tray 8 loading 8, 12 selecting weight 11 setting size/type 8 Universal Paper Size 12 Paper Texture menu 11 PC Unit Exposure Warning 53 PCL Emul menu 28 PDF menu 27 ...
... 13 Clearing job accounting statistics 43 Close lower door 43 Close upper door 43 configuring multipurpose feeder 10 control panel 5 Copies 43 custom paper type 12 D default paper tray setting 8 Defragmenting Flash 43 Deleting 43 Disabling DLEs 44 Disabling Menus 44 Disk Corrupted 44 Disk recovery x/5 yyy% 44 display, control ...No held jobs 46 No jobs found 47 No jobs to cancel 46 notices 2 P paper creating a custom type 12 default tray 8 loading 8, 12 selecting weight 11 setting size/type 8 Universal Paper Size 12 Paper Texture menu 11 PC Unit Exposure Warning 53 PCL Emul menu 28 PDF menu 27 ...
Menus and Messages Guide
Page 55
... 46 Remove all color supplies 47 Remove paper from standard output bin 47 replacing supplies 7 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults 47 S Security menu 32 Serial 47 Serial menu 39 setting default paper tray 8 paper size/type 8 TCP/IP address 33... units of measure 12 Universal Paper Size 12 Setup menu 15 Setup Required 47 Some held jobs were lost 47 Standard Network and Network menu...
... 46 Remove all color supplies 47 Remove paper from standard output bin 47 replacing supplies 7 Resetting Fuser Count 47 Resetting the printer 47 Restore Held Jobs? 47 Restoring Factory Defaults 47 S Security menu 32 Serial 47 Serial menu 39 setting default paper tray 8 paper size/type 8 TCP/IP address 33... units of measure 12 Universal Paper Size 12 Setup menu 15 Setup Required 47 Some held jobs were lost 47 Standard Network and Network menu...
Help Menu Pages
Page 10
Replace the photoconductor units. The media being used does not meet Make sure the Paper Type and Paper the printer specifications. Replace the toner cartridge. Print is too dark Cause Toner Darkness setting is too dark, RGB Brightness setting is too ... fresh package into high humidity. Note: This solution applies to Windows users only. Replace the fuser. Fuser is too high. Fuser is defective. the paper tray. Avoid textured media with rough finishes. Print quality guide Page 10 of media you are using. Weight settings match the type of 34 Streaked horizontal...
Replace the photoconductor units. The media being used does not meet Make sure the Paper Type and Paper the printer specifications. Replace the toner cartridge. Print is too dark Cause Toner Darkness setting is too dark, RGB Brightness setting is too ... fresh package into high humidity. Note: This solution applies to Windows users only. Replace the fuser. Fuser is too high. Fuser is defective. the paper tray. Avoid textured media with rough finishes. Print quality guide Page 10 of media you are using. Weight settings match the type of 34 Streaked horizontal...