Maintenance Manual
Page 4
... Controller Board Status LEDs At Power Up ...229 Troubleshooting A New Installation ...230 Printer Configuration ...230 Documentation ...230 RibbonMinder**...231 RibbonMinder Operation ...231 The Ribbon Log...235 Downloading Microcode From IBM First...236 Clear NVRAM ...237 4 Table of Contents 1 Diagnosing Problems 39 Introduction ...39 Troubleshooting At A Glance ...39 Start Of Call ...40 How...
... Controller Board Status LEDs At Power Up ...229 Troubleshooting A New Installation ...230 Printer Configuration ...230 Documentation ...230 RibbonMinder**...231 RibbonMinder Operation ...231 The Ribbon Log...235 Downloading Microcode From IBM First...236 Clear NVRAM ...237 4 Table of Contents 1 Diagnosing Problems 39 Introduction ...39 Troubleshooting At A Glance ...39 Start Of Call ...40 How...
Maintenance Manual
Page 5
... ...317 Belt, Platen Open ...318 Circuit Board: PSA3 Controller...319 Circuit Board: Power Supply ...321 Circuit Breaker ...322 Connector Shells ...323 Cover Assembly, Hammer Bank / Ribbon Mask ...325 Cover Assembly, Shuttle ...326 5
... ...317 Belt, Platen Open ...318 Circuit Board: PSA3 Controller...319 Circuit Board: Power Supply ...321 Circuit Breaker ...322 Connector Shells ...323 Cover Assembly, Hammer Bank / Ribbon Mask ...325 Cover Assembly, Shuttle ...326 5
Maintenance Manual
Page 6
...Assembly ...329 Fan Assembly, Cabinet Exhaust ...330 Fan Assembly, Card Cage ...331 Fan Assembly, Hammer Bank ...332 Hammer Spring Assembly ...333 IBM Coax/Twinax Expansion Board...337 Magnetic Pick-up (MPU) Assembly...338 Memory Modules and Security Key ...339 Motor Assembly, Paper Feed...342 Motor... Assembly, Platen Open ...344 Motor Assembly, Ribbon Drive...346 Operator Panel Assembly ...347 Paper Guide Assembly ...348 Paper Ironer ...349 Platen ...350 Platen Stop Assembly ...354 Resistors, Terminating ......
...Assembly ...329 Fan Assembly, Cabinet Exhaust ...330 Fan Assembly, Card Cage ...331 Fan Assembly, Hammer Bank ...332 Hammer Spring Assembly ...333 IBM Coax/Twinax Expansion Board...337 Magnetic Pick-up (MPU) Assembly...338 Memory Modules and Security Key ...339 Motor Assembly, Paper Feed...342 Motor... Assembly, Platen Open ...344 Motor Assembly, Ribbon Drive...346 Operator Panel Assembly ...347 Paper Guide Assembly ...348 Paper Ironer ...349 Platen ...350 Platen Stop Assembly ...354 Resistors, Terminating ......
Maintenance Manual
Page 7
...Belt, Platen Open, Adjustment (Figure 25) ...371 Paper Scale Alignment (Figure 26) ...373 Platen Gap Adjustment (Figure 27)...374 Ribbon Guide Alignment (Figure 28)...376 Adjusting The End Of Forms Distance ...378 Hammer Phasing Adjustment ...381 Coil Temperature Adjustment ...383 Dynamic ... Cleaning The Card Cage Fan Assembly ...436 A Installing And Relocating The Printer 437 Installing And Configuring The Infoprint 6500 Printer ...437 Relocating The Infoprint 6500 Printer ...437 B Communication Adapters 438 Contents ...438 Ethernet Interface Assembly...439 Ethernet Troubleshooting Tips...439...
...Belt, Platen Open, Adjustment (Figure 25) ...371 Paper Scale Alignment (Figure 26) ...373 Platen Gap Adjustment (Figure 27)...374 Ribbon Guide Alignment (Figure 28)...376 Adjusting The End Of Forms Distance ...378 Hammer Phasing Adjustment ...381 Coil Temperature Adjustment ...383 Dynamic ... Cleaning The Card Cage Fan Assembly ...436 A Installing And Relocating The Printer 437 Installing And Configuring The Infoprint 6500 Printer ...437 Relocating The Infoprint 6500 Printer ...437 B Communication Adapters 438 Contents ...438 Ethernet Interface Assembly...439 Ethernet Troubleshooting Tips...439...
Maintenance Manual
Page 8
... The Timing Belts...487 Replacing The Roller Drive Shaft ...491 Illustrated Parts Breakdown...494 List of Illustrations ...494 F Printer Specifications 504 Contents ...504 Ribbon Specifications ...505 Ordering Ribbons...505 6500-v Models...505 Paper Specifications ...507 Labels...508 Printer Dimensions and Weight ...508 Environmental Characteristics ...509 Temperature...509 Relative Humidity ...509 Noise Levels...509...
... The Timing Belts...487 Replacing The Roller Drive Shaft ...491 Illustrated Parts Breakdown...494 List of Illustrations ...494 F Printer Specifications 504 Contents ...504 Ribbon Specifications ...505 Ordering Ribbons...505 6500-v Models...505 Paper Specifications ...507 Labels...508 Printer Dimensions and Weight ...508 Environmental Characteristics ...509 Temperature...509 Relative Humidity ...509 Noise Levels...509...
Maintenance Manual
Page 37
... and Scale Help prevent paper jams by supporting the paper between the tractors. Forms Thickness Lever and Platen Stop Tractors (2) Tractor Locks (2) Vertical Position Knob Ribbon Loading Path Diagram The forms thickness lever closes the platen to load the ribbon correctly. This lever must be printed. Set this knob moves paper vertically.
... and Scale Help prevent paper jams by supporting the paper between the tractors. Forms Thickness Lever and Platen Stop Tractors (2) Tractor Locks (2) Vertical Position Knob Ribbon Loading Path Diagram The forms thickness lever closes the platen to load the ribbon correctly. This lever must be printed. Set this knob moves paper vertically.
Maintenance Manual
Page 38
Mechanical Controls: Figure 6 Left Tractor Tractor Lock Ribbon Loading Path Diagram Paper Supports Right Tractor Tractor Lock Vertical Position Knob Forms Thickness Lever and Scale Platen Stop Figure 6. This figure shows the locations of the mechanical controls on on floor cabinet and pedestal model printers. 38
Mechanical Controls: Figure 6 Left Tractor Tractor Lock Ribbon Loading Path Diagram Paper Supports Right Tractor Tractor Lock Vertical Position Knob Forms Thickness Lever and Scale Platen Stop Figure 6. This figure shows the locations of the mechanical controls on on floor cabinet and pedestal model printers. 38
Maintenance Manual
Page 45
... paper motion. Inspect the tractors and tractor door springs for jams. 1. If forms do not feed, go to Paper feeds poorly, page 202. Inspect the ribbon mask for bends or deformation that block the paper path or prevent paper from exiting the pedestal top cover.
... paper motion. Inspect the tractors and tractor door springs for jams. 1. If forms do not feed, go to Paper feeds poorly, page 202. Inspect the ribbon mask for bends or deformation that block the paper path or prevent paper from exiting the pedestal top cover.
Maintenance Manual
Page 57
... deformation that block the paper path or prevent paper from exiting the pedestal top cover. Make sure the forms thickness lever is damaged. 8. Inspect the ribbon mask for 10 minutes after STOP was pressed to Reverse paper feed: platen does not open belt. If either tractor is damaged. 10. Check the...
... deformation that block the paper path or prevent paper from exiting the pedestal top cover. Make sure the forms thickness lever is damaged. 8. Inspect the ribbon mask for 10 minutes after STOP was pressed to Reverse paper feed: platen does not open belt. If either tractor is damaged. 10. Check the...
Maintenance Manual
Page 64
Inspect the ribbon mask for obstructions. Remove the shuttle cover. Plug in P107. (Refer to the Main Wire Harness Test Tables on page 268.) Replace the MPU if ...
Inspect the ribbon mask for obstructions. Remove the shuttle cover. Plug in P107. (Refer to the Main Wire Harness Test Tables on page 268.) Replace the MPU if ...
Maintenance Manual
Page 81
... width test pattern of the above procedure, print the error log. If there is OK P122 for model v20 CCF comes on P02 on PS, ribbon cable for model v20 P03 on Expected Operator Panel Result READY or TABLE MISMATCH TABLE MISMATCH DOWNLOAD AGAIN HAMMER BANK NOT INSTALLED message (momentarily). Display...
... width test pattern of the above procedure, print the error log. If there is OK P122 for model v20 CCF comes on P02 on PS, ribbon cable for model v20 P03 on Expected Operator Panel Result READY or TABLE MISMATCH TABLE MISMATCH DOWNLOAD AGAIN HAMMER BANK NOT INSTALLED message (momentarily). Display...
Maintenance Manual
Page 84
...an additional failing component (e.g., a motor) that you to the controller board. Replace any are found , contact Level 2 support for possible isolation of the ribbon motors and shuttle motor. Replace the shuttle if it is out of the following substeps: a. Operator Panel Message 086 CONTROL 15V CHECK SEE USERS MANUAL... (continued) Display Messages Table 3. Message List Explanation Corrective Action 7. Inspect all cables going from IBM First (page 231), then load flash memory (page 238). 11. If any damaged cables.
...an additional failing component (e.g., a motor) that you to the controller board. Replace any are found , contact Level 2 support for possible isolation of the ribbon motors and shuttle motor. Replace the shuttle if it is out of the following substeps: a. Operator Panel Message 086 CONTROL 15V CHECK SEE USERS MANUAL... (continued) Display Messages Table 3. Message List Explanation Corrective Action 7. Inspect all cables going from IBM First (page 231), then load flash memory (page 238). 11. If any damaged cables.
Maintenance Manual
Page 124
Message List Explanation Corrective Action RibbonMinder** software has determined that the ribbon is out of ink. Display Messages 124 Install a new IBM ribbon. Operator Panel Message 146 RIBBON INK OUT CHANGE RIBBON Table 3.
Message List Explanation Corrective Action RibbonMinder** software has determined that the ribbon is out of ink. Display Messages 124 Install a new IBM ribbon. Operator Panel Message 146 RIBBON INK OUT CHANGE RIBBON Table 3.
Maintenance Manual
Page 138
... cloth or swab. 2. Operator Panel Message 301 RIBBON INK LOW INSTALL NEW IBM RIBBON 302 EXCESSIVE RIBBON WEAR INSTALL NEW IBM RIBBON 303 BARCODE NOT DETECTED INSTALL NEW IBM RIBBON 304 BARCODE DAMAGED REVERSE RIBBON SPOOLS 305 OLD RIBBON DETECTED INSTALL NEW IBM RIBBON Display Messages Table 3. The ribbon sensor does not detect the presence of the ribbon spool, indicating a missing label or a damaged...
... cloth or swab. 2. Operator Panel Message 301 RIBBON INK LOW INSTALL NEW IBM RIBBON 302 EXCESSIVE RIBBON WEAR INSTALL NEW IBM RIBBON 303 BARCODE NOT DETECTED INSTALL NEW IBM RIBBON 304 BARCODE DAMAGED REVERSE RIBBON SPOOLS 305 OLD RIBBON DETECTED INSTALL NEW IBM RIBBON Display Messages Table 3. The ribbon sensor does not detect the presence of the ribbon spool, indicating a missing label or a damaged...
Maintenance Manual
Page 139
.... Record the message and return it with the downloaded program. The sensor detects a bar code, but the OEM ribbon model is no program in flash memory. Host status message. The printer is checking for this printer. There is not...nonprintable character over a twinax interface. Install a new IBM ribbon. Install a new IBM ribbon. If the message appears, replace the controller board (page 319). Operator Panel Message 306 UNKNOWN RIBBON INSTALL NEW IBM RIBBON 307 UNKNOWN RIBBON INSTALL NEW IBM RIBBON 308 RIBBON SENSOR ERROR SEE USERS MANUAL 990 MACHINE CHECK A97 ...
.... Record the message and return it with the downloaded program. The sensor detects a bar code, but the OEM ribbon model is no program in flash memory. Host status message. The printer is checking for this printer. There is not...nonprintable character over a twinax interface. Install a new IBM ribbon. Install a new IBM ribbon. If the message appears, replace the controller board (page 319). Operator Panel Message 306 UNKNOWN RIBBON INSTALL NEW IBM RIBBON 307 UNKNOWN RIBBON INSTALL NEW IBM RIBBON 308 RIBBON SENSOR ERROR SEE USERS MANUAL 990 MACHINE CHECK A97 ...
Maintenance Manual
Page 177
...(page 252). 7. Do the following : a. For -v20 models, check connector J103 on the printer. Reposition or replace it . Check for ribbon debris, paper debris, or other foreign matter. If the message appears or the paper moves erratically, the controller board or microcode is damaged or deformed..., replace it if necessary. Power off and unplug the printer. d. Check and adjust the paper feed timing belt. If the ribbon mask or hammer bank cover is suspect. Inspect the hammer bank cover assembly for heavily tented horizontal perforations in both directions. Inspect ...
...(page 252). 7. Do the following : a. For -v20 models, check connector J103 on the printer. Reposition or replace it . Check for ribbon debris, paper debris, or other foreign matter. If the message appears or the paper moves erratically, the controller board or microcode is damaged or deformed..., replace it if necessary. Power off and unplug the printer. d. Check and adjust the paper feed timing belt. If the ribbon mask or hammer bank cover is suspect. Inspect the hammer bank cover assembly for heavily tented horizontal perforations in both directions. Inspect ...
Maintenance Manual
Page 193
...contaminations. Verify that it does not pull paper too tightly or leave it too loose. Check the paper tension between the tractors. If the ribbon guides are missing, smeared, too light, or too dark, or the output is set too loose or too tightly print quality can be...damaged, replace them. 5. Clean the shuttle frame assembly. 4. Rewind or install an approved IBM ribbon. Power off and unplug the printer. Check the shuttle frame assembly for electrical shorts (page 252). 8. Inspect the ribbon mask for folds or tears. Check and adjust the platen gap. 193 Adjust the right tractor...
...contaminations. Verify that it does not pull paper too tightly or leave it too loose. Check the paper tension between the tractors. If the ribbon guides are missing, smeared, too light, or too dark, or the output is set too loose or too tightly print quality can be...damaged, replace them. 5. Clean the shuttle frame assembly. 4. Rewind or install an approved IBM ribbon. Power off and unplug the printer. Check the shuttle frame assembly for electrical shorts (page 252). 8. Inspect the ribbon mask for folds or tears. Check and adjust the platen gap. 193 Adjust the right tractor...
Maintenance Manual
Page 202
... tractor door springs for debris, foreign matter, or anything that could inhibit paper motion. Check and adjust the platen gap. 7. If the ribbon mask or hammer bank cover is set too tightly paper feeding can be affected. Reposition or replace it is correct, remove the shuttle frame ... the forms thickness lever to the User's Manual.) 3. Make sure the four foam spacers on the ribbon mask are properly seated on the splined and support shafts. Inspect the paper ironer for ribbon debris, paper debris, or other foreign matter. Make sure the paper guides are properly seated. f. ...
... tractor door springs for debris, foreign matter, or anything that could inhibit paper motion. Check and adjust the platen gap. 7. If the ribbon mask or hammer bank cover is set too tightly paper feeding can be affected. Reposition or replace it is correct, remove the shuttle frame ... the forms thickness lever to the User's Manual.) 3. Make sure the four foam spacers on the ribbon mask are properly seated on the splined and support shafts. Inspect the paper ironer for ribbon debris, paper debris, or other foreign matter. Make sure the paper guides are properly seated. f. ...
Maintenance Manual
Page 206
... the printer. Replace the paper feed motor if paper does not return to the User's Manual.) 4. General Symptom List Corrective Action 1. If the ribbon mask or hammer bank cover is correct, remove the shuttle frame assembly (page 362) and check the following: a. d. Correct as necessary. 7. ...distortion or misalignment. If the platen gap is damaged or deformed, replace it. Symptom TOF is fully seated in connector J107 on the ribbon mask are properly seated. If horizontal perforations are heavily tented, consider setting the "Set Platen at BOF" configuration option (in the Printer...
... the printer. Replace the paper feed motor if paper does not return to the User's Manual.) 4. General Symptom List Corrective Action 1. If the ribbon mask or hammer bank cover is correct, remove the shuttle frame assembly (page 362) and check the following: a. d. Correct as necessary. 7. ...distortion or misalignment. If the platen gap is damaged or deformed, replace it. Symptom TOF is fully seated in connector J107 on the ribbon mask are properly seated. If horizontal perforations are heavily tented, consider setting the "Set Platen at BOF" configuration option (in the Printer...
Maintenance Manual
Page 209
..., and connector P107/RRP pins 14 and 16. Run a print test and observe ribbon movement across each ribbon post. General Symptom List Corrective Action Ribbon Folding or feed problems with the ribbon metal strip or a screwdriver, check for paper chaff, ink residue, and debris.... that both left and right ribbon posts as the metal end strip crosses each ribbon post with a ribbon 1. Clean the shuttle frame assembly. 6. General Symptom List Symptom Table 5. Check that the ribbon spools are fully seated on the ribbon hubs. 2. Clean the ribbon guides. 7. While shorting across...
..., and connector P107/RRP pins 14 and 16. Run a print test and observe ribbon movement across each ribbon post. General Symptom List Corrective Action Ribbon Folding or feed problems with the ribbon metal strip or a screwdriver, check for paper chaff, ink residue, and debris.... that both left and right ribbon posts as the metal end strip crosses each ribbon post with a ribbon 1. Clean the shuttle frame assembly. 6. General Symptom List Symptom Table 5. Check that the ribbon spools are fully seated on the ribbon hubs. 2. Clean the ribbon guides. 7. While shorting across...