Maintenance Manual
Page 46
.... Message List Explanation Corrective Action Non-error status message. 11. Download and install the latest code from IBM First (page 231). 17. Power on the printer in download mode and load flash memory (page 238). 18. Download and install the latest code from IBM First (page 231). 15. If you encounter loading problems, go to DISABLE. If the problem reappears, the controller board or microcode is suspect. b. Clean the paper motion detector with a cotton swab and alcohol. Chapter 1 Troubleshooting Display Messages Operator Panel Message 002 FORM JAMMED CLEAR...
.... Message List Explanation Corrective Action Non-error status message. 11. Download and install the latest code from IBM First (page 231). 17. Power on the printer in download mode and load flash memory (page 238). 18. Download and install the latest code from IBM First (page 231). 15. If you encounter loading problems, go to DISABLE. If the problem reappears, the controller board or microcode is suspect. b. Clean the paper motion detector with a cotton swab and alcohol. Chapter 1 Troubleshooting Display Messages Operator Panel Message 002 FORM JAMMED CLEAR...
Maintenance Manual
Page 51
.... Download and install the latest code from the controller board, stacker assembly, and the stacker operator panel. Open the cabinet rear door and check for cuts, breaks, or damaged pins. Operate the power stacker and check that it on. Remove the paper guide assembly. Disconnect stacker cables from IBM First (page 231). 10. Check cables for obstructions preventing elevator movement. Plug in download mode and load flash memory (page 238). 51 Disable the power stacker unit under the Printer Control menu...
.... Download and install the latest code from the controller board, stacker assembly, and the stacker operator panel. Open the cabinet rear door and check for cuts, breaks, or damaged pins. Operate the power stacker and check that it on. Remove the paper guide assembly. Disconnect stacker cables from IBM First (page 231). 10. Check cables for obstructions preventing elevator movement. Plug in download mode and load flash memory (page 238). 51 Disable the power stacker unit under the Printer Control menu...
Maintenance Manual
Page 55
... order the black-back forms RPQ, which will replace the paper detector switch with white/light back works and black/dark media does not, suggest to the User's Manual.) 8. If media with a black-back forms switch assembly. 3. Check that connector P106/PMD is suspect. Download and install the latest code from IBM First (page 231). 10. Power on the controller board. 5. If you encounter loading problems, go to the next step. 2. Message List Explanation Corrective...
... order the black-back forms RPQ, which will replace the paper detector switch with white/light back works and black/dark media does not, suggest to the User's Manual.) 8. If media with a black-back forms switch assembly. 3. Check that connector P106/PMD is suspect. Download and install the latest code from IBM First (page 231). 10. Power on the controller board. 5. If you encounter loading problems, go to the next step. 2. Message List Explanation Corrective...
Maintenance Manual
Page 58
... Level Support. 19. Download and install the latest code from IBM First (page 231). 15. If you to the User's Manual.) 13. At the operator panel, set the paper motion detector (PMD) to DISABLE. Clear NVRAM (page 237). 14. Run a print test and observe how the paper feeds. If the message does not appear, replace the paper detector switch assembly and set the paper motion detector (PMD) fault setting to ENABLE. 58 Power on the printer in download mode and load flash memory (page 238). 20. Load paper. Power...
... Level Support. 19. Download and install the latest code from IBM First (page 231). 15. If you to the User's Manual.) 13. At the operator panel, set the paper motion detector (PMD) to DISABLE. Clear NVRAM (page 237). 14. Run a print test and observe how the paper feeds. If the message does not appear, replace the paper detector switch assembly and set the paper motion detector (PMD) fault setting to ENABLE. 58 Power on the printer in download mode and load flash memory (page 238). 20. Load paper. Power...
Maintenance Manual
Page 65
... . Display Messages Operator Panel Message 058 SHUTL JAM SEE USERS MANUAL (continued) 059 CANCEL PRINT ACTIVE Table 3. Message List Explanation Corrective Action Non-error status message. 8. Save the printer configuration values. (Refer to the next step. 13. Clear NVRAM (page 237). 11. Power on the printer in download mode and load flash memory (page 238). If you encounter loading problems, go to this test, replace the shuttle frame assembly. 17. Download and install the latest code from IBM First (page 231). 12. Power on the printer in download mode...
... . Display Messages Operator Panel Message 058 SHUTL JAM SEE USERS MANUAL (continued) 059 CANCEL PRINT ACTIVE Table 3. Message List Explanation Corrective Action Non-error status message. 8. Save the printer configuration values. (Refer to the next step. 13. Clear NVRAM (page 237). 11. Power on the printer in download mode and load flash memory (page 238). If you encounter loading problems, go to this test, replace the shuttle frame assembly. 17. Download and install the latest code from IBM First (page 231). 12. Power on the printer in download mode...
Maintenance Manual
Page 66
... check the operating environment. Power off and unplug the printer. If you to the appropriate error code for 1/4 page. Remove the paper guide assembly or pedestal top cover. Remove any obstructions from inside the printer is dirty enough to create blockage of the cabinet remain unblocked, since hot air from vents and airways. 4. Load paper. Power on the printer in download mode and load flash memory (page 238). Download and install the latest code from IBM First (page...
... check the operating environment. Power off and unplug the printer. If you to the appropriate error code for 1/4 page. Remove the paper guide assembly or pedestal top cover. Remove any obstructions from inside the printer is dirty enough to create blockage of the cabinet remain unblocked, since hot air from vents and airways. 4. Load paper. Power on the printer in download mode and load flash memory (page 238). Download and install the latest code from IBM First (page...
Maintenance Manual
Page 76
... will return for any signs of the 084 error. 3. Run a print test. Remove the paper guide assembly or pedestal top cover. If the printer is not used. 13. If it on . Remove the power supply (PS) and inspect it passes the check, continue with the power on, the controller board will be no binding anywhere in download mode and load flash memory (page 238). Reinstall the PS. This is IMPORTANT...
... will return for any signs of the 084 error. 3. Run a print test. Remove the paper guide assembly or pedestal top cover. If the printer is not used. 13. If it on . Remove the power supply (PS) and inspect it passes the check, continue with the power on, the controller board will be no binding anywhere in download mode and load flash memory (page 238). Reinstall the PS. This is IMPORTANT...
Maintenance Manual
Page 84
... the Main Wire Harness Test Diagnostic (page 256) and check the shuttle motor. Inspect all cables going from IBM First (page 231), then load flash memory (page 238). 11. c. Replace any are found , contact Level 2 support for possible isolation of the following substeps: a. Replace the shuttle if it is out of the ribbon motors and shuttle motor. Operator Panel Message 086 CONTROL 15V CHECK SEE USERS MANUAL (continued) Display Messages Table 3. Compare the...
... the Main Wire Harness Test Diagnostic (page 256) and check the shuttle motor. Inspect all cables going from IBM First (page 231), then load flash memory (page 238). 11. c. Replace any are found , contact Level 2 support for possible isolation of the following substeps: a. Replace the shuttle if it is out of the ribbon motors and shuttle motor. Operator Panel Message 086 CONTROL 15V CHECK SEE USERS MANUAL (continued) Display Messages Table 3. Compare the...
Maintenance Manual
Page 104
... Second Level Support. 104 Firmware error on page 254.) 4. Run the print job again. Remove the paper guide assembly or pedestal top cover. Run the print job again. Save the printer configuration values. (Refer to the next step. 10. Download and install the latest code from IBM First (page 231). 11. If you to the appropriate error code for electrical shorts (page 252). 5. Run the print job again. Plug in download mode, and load flash memory (page 238). After replacing the controller board...
... Second Level Support. 104 Firmware error on page 254.) 4. Run the print job again. Remove the paper guide assembly or pedestal top cover. Run the print job again. Save the printer configuration values. (Refer to the next step. 10. Download and install the latest code from IBM First (page 231). 11. If you to the appropriate error code for electrical shorts (page 252). 5. Run the print job again. Plug in download mode, and load flash memory (page 238). After replacing the controller board...
Maintenance Manual
Page 106
... the User's Manual.) 9. Plug in download mode and load flash memory (page 238). If the problem reappears, the controller board or microcode is suspect. Clear NVRAM (page 237). 10. Firmware error on the controller board. Make sure connectors P106 and P107 are undamaged and have good connections. Check the shuttle for resolution. If the message appears, replace the shuttle frame assembly. 7. Save the printer configuration values. (Refer to the Cable Shorts Test on page 254.) 5. Power...
... the User's Manual.) 9. Plug in download mode and load flash memory (page 238). If the problem reappears, the controller board or microcode is suspect. Clear NVRAM (page 237). 10. Firmware error on the controller board. Make sure connectors P106 and P107 are undamaged and have good connections. Check the shuttle for resolution. If the message appears, replace the shuttle frame assembly. 7. Save the printer configuration values. (Refer to the Cable Shorts Test on page 254.) 5. Power...
Maintenance Manual
Page 161
... the User's Manual.) 5. a. Download and install the latest code from IBM First (page 231). 9. If you encounter the failure or message that the hammer bank cables are connected. 1. Power on the printer in download mode and load flash memory (page 238). Message List Explanation Corrective Action Hammer coil(s) number #, #, etc. Power on the printer. b. failed the current test at power-up. Operator Panel Message HAMMER COIL BAD etc. Check that brought you encounter loading problems, go to this procedure, replace the controller board (page...
... the User's Manual.) 5. a. Download and install the latest code from IBM First (page 231). 9. If you encounter the failure or message that the hammer bank cables are connected. 1. Power on the printer in download mode and load flash memory (page 238). Message List Explanation Corrective Action Hammer coil(s) number #, #, etc. Power on the printer. b. failed the current test at power-up. Operator Panel Message HAMMER COIL BAD etc. Check that brought you encounter loading problems, go to this procedure, replace the controller board (page...
Maintenance Manual
Page 176
... error code for electrical shorts (page 252). 5. Table 5. Check that brought you encounter the failure after replacing the controller board, reinstall the original controller board and contact your DDS and Second Level Support. 176 Download and install the latest code from IBM First (page 231). 11. Download and install the latest code from IBM First (page 231). 9. Clear NVRAM (page 237). 8. Plug in the printer and power it on the printer in download mode and load flash memory (page 238). Power...
... error code for electrical shorts (page 252). 5. Table 5. Check that brought you encounter the failure after replacing the controller board, reinstall the original controller board and contact your DDS and Second Level Support. 176 Download and install the latest code from IBM First (page 231). 11. Download and install the latest code from IBM First (page 231). 9. Clear NVRAM (page 237). 8. Plug in the printer and power it on the printer in download mode and load flash memory (page 238). Power...
Maintenance Manual
Page 204
... Printer does not print self tests Print format parameters change between print jobs. Remove the paper guide assembly or pedestal top cover. Disconnect the operator panel cable from the operator panel. Replace the operator panel cable assembly if it on the printer in the User's Manual. 204 Run a self test. If you encounter the failure or message that brought you to the reset command description in download mode and load flash memory (page 238). If you encounter loading problems, go to the User's Manual.) 6. Connect the operator panel cable assembly...
... Printer does not print self tests Print format parameters change between print jobs. Remove the paper guide assembly or pedestal top cover. Disconnect the operator panel cable from the operator panel. Replace the operator panel cable assembly if it on the printer in the User's Manual. 204 Run a self test. If you encounter the failure or message that brought you to the reset command description in download mode and load flash memory (page 238). If you encounter loading problems, go to the User's Manual.) 6. Connect the operator panel cable assembly...
Maintenance Manual
Page 206
... deformed, replace it. e. Connect P107/PAPR M to J107 on the controller board. 8. For v20 models, check connector J103 on the controller board. Replace the paper feed motor if paper does not return to match the size paper used . 2. Inspect the hammer bank cover assembly for distortion or misalignment. If the ribbon mask or hammer bank cover is correct, remove the shuttle frame assembly (page 362) and check the...
... deformed, replace it. e. Connect P107/PAPR M to J107 on the controller board. 8. For v20 models, check connector J103 on the controller board. Replace the paper feed motor if paper does not return to match the size paper used . 2. Inspect the hammer bank cover assembly for distortion or misalignment. If the ribbon mask or hammer bank cover is correct, remove the shuttle frame assembly (page 362) and check the...
Maintenance Manual
Page 216
You will use as maintenance tools. This test is a numeric unit only. PRINTER MGMT E-NET TO DEFAULT ENTER (On printers with CT installed) ENABLE* DISABLE Demo Count 1 * 2 5 10 Continuous PRINTER MGMT Debug Port Cfg PRINTER MGMT Serial PRINTER MGMT Clear Password PRINTER MGMT Reboot w/Factory PRINTER MGMT MANAGER PORT NO. they are not available to the user through his documentation. Procedure on page 383.) SERVICE SELECT CT TYPE SERVICE UPGRADE NETWORK ADAPTER SERVICE PRINTER MGMT SERVICE C/T DATA TIMEOUT SERVICE ENERGY SAVER TIMER SERVICE DEMO COUNT ENTER STANDARD* ...
You will use as maintenance tools. This test is a numeric unit only. PRINTER MGMT E-NET TO DEFAULT ENTER (On printers with CT installed) ENABLE* DISABLE Demo Count 1 * 2 5 10 Continuous PRINTER MGMT Debug Port Cfg PRINTER MGMT Serial PRINTER MGMT Clear Password PRINTER MGMT Reboot w/Factory PRINTER MGMT MANAGER PORT NO. they are not available to the user through his documentation. Procedure on page 383.) SERVICE SELECT CT TYPE SERVICE UPGRADE NETWORK ADAPTER SERVICE PRINTER MGMT SERVICE C/T DATA TIMEOUT SERVICE ENERGY SAVER TIMER SERVICE DEMO COUNT ENTER STANDARD* ...
Maintenance Manual
Page 226
... not reset when you power off the printer. All of the printer statistics are set to 30,000 hours. The range is 0 to these figures for preventive maintenance purposes. Printer Information Installed Memory Power On Time Printing Time Printer Strokes nnnnnnnnnnnn 11 Inch Pages To view options, press: SCROLL↑ SCROLL↓ ENTER RETURN To select an option press ENTER. Power-on Time The cumulative time in hours...
... not reset when you power off the printer. All of the printer statistics are set to 30,000 hours. The range is 0 to these figures for preventive maintenance purposes. Printer Information Installed Memory Power On Time Printing Time Printer Strokes nnnnnnnnnnnn 11 Inch Pages To view options, press: SCROLL↑ SCROLL↓ ENTER RETURN To select an option press ENTER. Power-on Time The cumulative time in hours...
Maintenance Manual
Page 231
... "301 RIBBON INK LOW / INSTALL NEW IBM RIBBON." The operator panel status lamp flashes, but the printer continues to accomodate individual requirements. The user can be flipped over and re-used and the RibbonMinder options have been set the ink depletion rate • An identification sequence that the underside of the lower level menus toggles the display between 231 RibbonMinder Operation RibbonMinder** RibbonMinder is a software feature that has...
... "301 RIBBON INK LOW / INSTALL NEW IBM RIBBON." The operator panel status lamp flashes, but the printer continues to accomodate individual requirements. The user can be flipped over and re-used and the RibbonMinder options have been set the ink depletion rate • An identification sequence that the underside of the lower level menus toggles the display between 231 RibbonMinder Operation RibbonMinder** RibbonMinder is a software feature that has...
Maintenance Manual
Page 232
... PRINTER CONTROL Interface Selection Display Language Print Direction Hex Print Mode Power On State Paper Jam Detection Forms Speed Set Platen at that this setting, press the SCROLL↓ or SCROLL↑ key to select "Darker +1" through "Darker +6" (SCROLL↓) or "Lighter -1" through "Lighter -10" (SCROLL↑), where each increment or decrement corresponds to a predetermined set for all printer configurations and cannot be set value (density). To change...
... PRINTER CONTROL Interface Selection Display Language Print Direction Hex Print Mode Power On State Paper Jam Detection Forms Speed Set Platen at that this setting, press the SCROLL↓ or SCROLL↑ key to select "Darker +1" through "Darker +6" (SCROLL↓) or "Lighter -1" through "Lighter -10" (SCROLL↑), where each increment or decrement corresponds to a predetermined set for all printer configurations and cannot be set value (density). To change...
Maintenance Manual
Page 250
... User's Manual.) Reprogramming the Security Key The security key on the printer. On cabinet models, open the rear door. Using the configuration printout(s) you made in Figure 11. 4. Field Kit, SPX, IBM MES, IPDS The SPX is used only once; This allows the end user or a service technician to enable features such as in step 1 on page 248, restore the printer configurations. (Refer to remove covers and install a new...
... User's Manual.) Reprogramming the Security Key The security key on the printer. On cabinet models, open the rear door. Using the configuration printout(s) you made in Figure 11. 4. Field Kit, SPX, IBM MES, IPDS The SPX is used only once; This allows the end user or a service technician to enable features such as in step 1 on page 248, restore the printer configurations. (Refer to remove covers and install a new...
Maintenance Manual
Page 417
... 10R3342 Description Fan Assembly Screw, w/Lock Washer (3) Paper Detector Switch Assy Paper Detector Switch Assy Screw, Thread Forming, 6-32x.375 (2) Paper Feed Motor Assy, All Except Model v20 Paper Feed Motor Assy, Model v20 6 Ref Motor Pulley, Platen Open, Driver 7 Ref Screw, Hex w/Lock Washer (2) 8 39U2540 Ribbon Guide Cable Assembly, RH 39U2539 Ribbon Guide Cable Assembly, LH 9 54P1453 Platen Open Motor Assembly 10 Ref Washer, Flat #4 (2) 11...
... 10R3342 Description Fan Assembly Screw, w/Lock Washer (3) Paper Detector Switch Assy Paper Detector Switch Assy Screw, Thread Forming, 6-32x.375 (2) Paper Feed Motor Assy, All Except Model v20 Paper Feed Motor Assy, Model v20 6 Ref Motor Pulley, Platen Open, Driver 7 Ref Screw, Hex w/Lock Washer (2) 8 39U2540 Ribbon Guide Cable Assembly, RH 39U2539 Ribbon Guide Cable Assembly, LH 9 54P1453 Platen Open Motor Assembly 10 Ref Washer, Flat #4 (2) 11...