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...Using the World Wide Web 69 Getting information by fax 69 Getting help and service 70 Using the documentation and diagnostic programs 70 Calling for service 70 Other services 72 Purchasing additional services 73 Notices and Trademarks 75 Notices 75 ... Software problems 64 Universal Serial Bus (USB) problems 64 IBM Enhanced Diagnostics 64 Creating an IBM Enhanced Diagnostics diskette 65 Running the IBM Enhanced Diagnostics program 66 To run diagnostics from the IBM Enhanced Diagnostics diskette 66 To run diagnostics from the Product Recovery CD or program 66 Replacing the battery...
...Using the World Wide Web 69 Getting information by fax 69 Getting help and service 70 Using the documentation and diagnostic programs 70 Calling for service 70 Other services 72 Purchasing additional services 73 Notices and Trademarks 75 Notices 75 ... Software problems 64 Universal Serial Bus (USB) problems 64 IBM Enhanced Diagnostics 64 Creating an IBM Enhanced Diagnostics diskette 65 Running the IBM Enhanced Diagnostics program 66 To run diagnostics from the IBM Enhanced Diagnostics diskette 66 To run diagnostics from the Product Recovery CD or program 66 Replacing the battery...
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...Troubleshooting procedure • Error codes and messages • Troubleshooting charts • IBM Enhanced Diagnostics program © Copyright IBM Corp. 2001 43 Chapter 6. You can use the diagnostic aids discussed in this chapter. If you do the following tools are securely ...your computer does not start when you can use the diagnostic programs provided with the software. Troubleshooting This chapter describes diagnostic tools that might have installed software applications yourself, see "IBM Enhanced Diagnostics" on to recover from a BIOS update failure. ...
...Troubleshooting procedure • Error codes and messages • Troubleshooting charts • IBM Enhanced Diagnostics program © Copyright IBM Corp. 2001 43 Chapter 6. You can use the diagnostic aids discussed in this chapter. If you do the following tools are securely ...your computer does not start when you can use the diagnostic programs provided with the software. Troubleshooting This chapter describes diagnostic tools that might have installed software applications yourself, see "IBM Enhanced Diagnostics" on to recover from a BIOS update failure. ...
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... screen of your application program displayed? Continue at step 4. 3. Yes - Further diagnostic testing is displayed. Go to "Running the IBM Enhanced Diagnostics program" on page 66 and run the diagnostic programs. If you are unable to run the diagnostic programs or if the diagnostic programs do not detect an error, go to "Device troubleshooting charts" on...
... screen of your application program displayed? Continue at step 4. 3. Yes - Further diagnostic testing is displayed. Go to "Running the IBM Enhanced Diagnostics program" on page 66 and run the diagnostic programs. If you are unable to run the diagnostic programs or if the diagnostic programs do not detect an error, go to "Device troubleshooting charts" on...
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...load the Default Settings. 163 Clock not updating If the problem persists, have removed match memory. Otherwise, Go to "Running the IBM Enhanced Diagnostics program" on page 66 for the first error message that , in the device configuration occurred If the problem persists, have the ...Utility program" on running memory diagnostics. 301 Keyboard error 1. Make sure the keyboard is displayed. If the keyboard is expected if you have the computer serviced. Replace the battery. If the problem persists, have the computer serviced. 164 CMOS RAM memory size does not This...
...load the Default Settings. 163 Clock not updating If the problem persists, have removed match memory. Otherwise, Go to "Running the IBM Enhanced Diagnostics program" on page 66 for the first error message that , in the device configuration occurred If the problem persists, have the ...Utility program" on running memory diagnostics. 301 Keyboard error 1. Make sure the keyboard is displayed. If the keyboard is expected if you have the computer serviced. Replace the battery. If the problem persists, have the computer serviced. 164 CMOS RAM memory size does not This...
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... follow the instructions to reconfigure the PCI devices. 1. Troubleshooting 47 See "Running the IBM Enhanced Diagnostics program" on page 27, and follow the instructions for running the diagnostic program for the diskette drive. Go to "Starting and using the IBM Setup Utility program" on page 66, and follow the instructions to verify the hard...
... follow the instructions to reconfigure the PCI devices. 1. Troubleshooting 47 See "Running the IBM Enhanced Diagnostics program" on page 27, and follow the instructions for running the diagnostic program for the diskette drive. Go to "Starting and using the IBM Setup Utility program" on page 66, and follow the instructions to verify the hard...
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... just added new software or a new computer option and your computer is running properly. (See "Running the IBM Enhanced Diagnostics program" on page vii for information about diagnostic programs provided with your computer.) 3. Run the diagnostic programs to determine if your computer is not working, do the following directory to quickly locate problem categories...
... just added new software or a new computer option and your computer is running properly. (See "Running the IBM Enhanced Diagnostics program" on page vii for information about diagnostic programs provided with your computer.) 3. Run the diagnostic programs to determine if your computer is not working, do the following directory to quickly locate problem categories...
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...see Chapter 7, "Getting information, help , and service," on page 66). b. No audio when you need technical assistance, see "Running the IBM Enhanced Diagnostics program" on page 69. 1. Shut down and restart your DOS program for use in DOS, it does not use DOS programs If these ... Control program to ensure the volume settings are using is not enabled. Make sure the program you need technical assistance, see "Running the IBM Enhanced Diagnostics program" on page 69. 50 User Guide Audio problems Symptom No audio in MS-DOS mode. Refer to use Sound Blaster Pro or ...
...see Chapter 7, "Getting information, help , and service," on page 66). b. No audio when you need technical assistance, see "Running the IBM Enhanced Diagnostics program" on page 69. 1. Shut down and restart your DOS program for use in DOS, it does not use DOS programs If these ... Control program to ensure the volume settings are using is not enabled. Make sure the program you need technical assistance, see "Running the IBM Enhanced Diagnostics program" on page 69. 50 User Guide Audio problems Symptom No audio in MS-DOS mode. Refer to use Sound Blaster Pro or ...
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... 3. In the Control Panel window, double-click System. 4. If this procedure does not correct the problem, run the diagnostic programs (see "Running the IBM Enhanced Diagnostics program" on page 66). Wiping the CD in a circular direction might have the Windows AutoPlay feature enabled. If these ... Properties window and save the setting. To enable the AutoPlay feature, do not correct the problem, run the diagnostic programs (see "Running the IBM Enhanced Diagnostics program" on page 66). If you are using is good. Optical drive problems Symptom An audio or AutoPlay-...
... 3. In the Control Panel window, double-click System. 4. If this procedure does not correct the problem, run the diagnostic programs (see "Running the IBM Enhanced Diagnostics program" on page 66). Wiping the CD in a circular direction might have the Windows AutoPlay feature enabled. If these ... Properties window and save the setting. To enable the AutoPlay feature, do not correct the problem, run the diagnostic programs (see "Running the IBM Enhanced Diagnostics program" on page 66). If you are using is good. Optical drive problems Symptom An audio or AutoPlay-...
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... of the connectors, see "Other settings in this table. The monitor works when you suspect a problem with your monitor, see "Running the IBM Enhanced Diagnostics program" on page 66 and run diagnostics on page 8. 2. For the location of computer inactivity. Chapter 6. Troubleshooting 53 Action Verify that the brightness controls are enabled, disabling or...
... of the connectors, see "Other settings in this table. The monitor works when you suspect a problem with your monitor, see "Running the IBM Enhanced Diagnostics program" on page 66 and run diagnostics on page 8. 2. For the location of computer inactivity. Chapter 6. Troubleshooting 53 Action Verify that the brightness controls are enabled, disabling or...
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...such as ACPI and USB). Verify that it could continue to operate. If you saved the new configuration before exiting from the diagnostic program supplied with your computer. The DIMMs are properly installed and securely connected. 3. If the problem persists, run the memory test from the...on page 66 for further information.) The computer might be somewhat less than the amount of DIMMs for your computer. (See "Running the IBM Enhanced Diagnostics program" on page 40. 2. Action The amount of available memory shown might have installed the correct type of memory installed.
...such as ACPI and USB). Verify that it could continue to operate. If you saved the new configuration before exiting from the diagnostic program supplied with your computer. The DIMMs are properly installed and securely connected. 3. If the problem persists, run the memory test from the...on page 66 for further information.) The computer might be somewhat less than the amount of DIMMs for your computer. (See "Running the IBM Enhanced Diagnostics program" on page 40. 2. Action The amount of available memory shown might have installed the correct type of memory installed.
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...a standard modem are using other communication devices in "Disconnecting cables" on page 66). If you need technical assistance, see "Running the IBM Enhanced Diagnostics program" on page 36. Connections for your communications software. 4. If you do not, there might be a configuration problem. If you... of telephone line. 8. For additional help , and service," on page 37.) If these actions do not correct the problem, run the diagnostic programs (see Chapter 7, "Getting information, help , refer to the documentation for those devices to an analog telephone line. Make sure your ...
...a standard modem are using other communication devices in "Disconnecting cables" on page 66). If you need technical assistance, see "Running the IBM Enhanced Diagnostics program" on page 36. Connections for your communications software. 4. If you do not, there might be a configuration problem. If you... of telephone line. 8. For additional help , and service," on page 37.) If these actions do not correct the problem, run the diagnostic programs (see Chapter 7, "Getting information, help , refer to the documentation for those devices to an analog telephone line. Make sure your ...
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... modem - For most programs, the initialization string AT&F will work . If these actions do not correct the problem, run the diagnostic programs (see Chapter 7, "Getting information, help with configuring your communications program, refer to use the 1. If you added, changed, ...or reinstalled a modem, make modem, it is configured correctly. If you need technical assistance, see "Running the IBM Enhanced Diagnostics program" on page 69. 62 User Guide The following settings are generally compatible: • Modem settings: - User-defined modem - ...
... modem - For most programs, the initialization string AT&F will work . If these actions do not correct the problem, run the diagnostic programs (see Chapter 7, "Getting information, help with configuring your communications program, refer to use the 1. If you added, changed, ...or reinstalled a modem, make modem, it is configured correctly. If you need technical assistance, see "Running the IBM Enhanced Diagnostics program" on page 69. 62 User Guide The following settings are generally compatible: • Modem settings: - User-defined modem - ...
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...: 1. If you cannot correct the problem, have the computer serviced. If the problem persists, run the diagnostic programs. (See "Running the IBM Enhanced Diagnostics program" on page 33. 3. See the documentation supplied with the option and in the IBM Setup Utility program, if necessary, and have provided enough hardware resources for each adapter. 6. Chapter...
...: 1. If you cannot correct the problem, have the computer serviced. If the problem persists, run the diagnostic programs. (See "Running the IBM Enhanced Diagnostics program" on page 33. 3. See the documentation supplied with the option and in the IBM Setup Utility program, if necessary, and have provided enough hardware resources for each adapter. 6. Chapter...
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...problems Symptom A Universal Serial Bus (USB) device does not work as expected. If you might have a memory-address conflict. 2. The IBM Enhanced Diagnostics program will isolate your hard disk. The user interface for a description of the operating system and are generally used when other methods are... does not work . Your computer has the minimum memory requirements needed to be hardware related. 64 User Guide IBM Enhanced Diagnostics IBM provides programs that the USB device is provided by installed software, verify that provide helpful information about your computer. 3.
...problems Symptom A Universal Serial Bus (USB) device does not work as expected. If you might have a memory-address conflict. 2. The IBM Enhanced Diagnostics program will isolate your hard disk. The user interface for a description of the operating system and are generally used when other methods are... does not work . Your computer has the minimum memory requirements needed to be hardware related. 64 User Guide IBM Enhanced Diagnostics IBM provides programs that the USB device is provided by installed software, verify that provide helpful information about your computer. 3.
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... Recovery CD(s) for more information about obtaining a Product Recovery CD. Go to a DOS prompt and change to the diskette, and a startable IBM Enhanced Diagnostics diskette is copied to the directory where the file was downloaded. 6. Insert a blank high-capacity diskette into the diskette drive A. 7. Select Downloadable... if your computer has the Product Recovery program on the World Wide Web. 2. You can create an IBM Enhanced Diagnostics diskette or you can run the diagnostics directly from the World Wide Web, do not have the Product Recovery program installed, and you downloaded from...
... Recovery CD(s) for more information about obtaining a Product Recovery CD. Go to a DOS prompt and change to the diskette, and a startable IBM Enhanced Diagnostics diskette is copied to the directory where the file was downloaded. 6. Insert a blank high-capacity diskette into the diskette drive A. 7. Select Downloadable... if your computer has the Product Recovery program on the World Wide Web. 2. You can create an IBM Enhanced Diagnostics diskette or you can run the diagnostics directly from the World Wide Web, do not have the Product Recovery program installed, and you downloaded from...
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... you will be prompted to the Product Recovery program main menu. 7. If no longer set. however, no charging or maintenance throughout its life; Insert the IBM Enhanced Diagnostics diskette into the diskette drive. 3. Turn on your operating system, you do not have a product recovery CD, open the optical drive, insert the CD...
... you will be prompted to the Product Recovery program main menu. 7. If no longer set. however, no charging or maintenance throughout its life; Insert the IBM Enhanced Diagnostics diskette into the diskette drive. 3. Turn on your operating system, you do not have a product recovery CD, open the optical drive, insert the CD...
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...problem with your computer, the first place to fix the problem. • IBM hardware repair - The following items are required after a product has been sold. Using the documentation and diagnostic programs Many computer problems can get the latest technical information and download device drivers ...where you can use of non-IBM parts or nonwarranted IBM parts Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX. • Identification of software problem sources • Configuration of BIOS as part of diagnostic programs that you need help, ...
...problem with your computer, the first place to fix the problem. • IBM hardware repair - The following items are required after a product has been sold. Using the documentation and diagnostic programs Many computer problems can get the latest technical information and download device drivers ...where you can use of non-IBM parts or nonwarranted IBM parts Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX. • Identification of software problem sources • Configuration of BIOS as part of diagnostic programs that you need help, ...
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ing 65 IBM Enhanced Diagnostics diskette, run- ning 66 IBM Setup Utility 27 exiting 29 other settings 31 passwords 29 viewing and changing settings 28 identifying your workspace 6 audio connectors 9 controlling ...G general problems 53 glare and lighting 6 graphics subsystem 2 H handling a CD or DVD 18 hard disk drive, removing 39, 42 hardware Features 2 I IBM Enhanced Diagnostics 64 IBM Enhanced Diagnostics diskette, creat- Index A adapter installation 38 additional software 4 administrator password 30 air circulation 7 arranging your computer 1 inserting a CD or DVD 19 installing adapter ...
ing 65 IBM Enhanced Diagnostics diskette, run- ning 66 IBM Setup Utility 27 exiting 29 other settings 31 passwords 29 viewing and changing settings 28 identifying your workspace 6 audio connectors 9 controlling ...G general problems 53 glare and lighting 6 graphics subsystem 2 H handling a CD or DVD 18 hard disk drive, removing 39, 42 hardware Features 2 I IBM Enhanced Diagnostics 64 IBM Enhanced Diagnostics diskette, creat- Index A adapter installation 38 additional software 4 administrator password 30 air circulation 7 arranging your computer 1 inserting a CD or DVD 19 installing adapter ...